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LifeShield is very price competitive with affordable equipment and a starting security monitoring plan for $21/mo. However, with cheap equipment comes more risks -- like 'what happens if your equipment breaks'? Also, LifeShield, though they have added live video services, mostly feature home security rather than the newest innovations in home automation. If you are looking for smart home features, other companies will serve you better.
Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security: 9.7/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security:
Wow, was I surprised to come on here and see all these bad reviews. I did my research before buying this system, and everyone who had it loved it, and so do I.
This is a "do it yourself" alarm setup. If it doesn't work right, you probably installed it incorrectly. I admit the install was a bit tricky, but for the price and what it does, I love it. I can control my system from my phone, and I get instant emails and text messages if there's ever an issue. there app on my droid phone is awesome and I can control/edit/manage the system via the app or Lifeshield online access.
I love my Lifeshield so far, and I'm going on 3 months. My non-techy girlfriend finds it very simple to use as well and we have not had a single issue. Monthly payment is far less that what the big guys are offering, and to me the equipment is far superior.
A+ in my book.
This used to be a great company!!! Ever since DirectV took over you cannot get any help, it took 3 weeks longer then they say, to even get the service activated (yes, you will pay for it, while not in service) and left our home with no alarm and no security system for a month. If you think this is an isolated incident you are wrong. I called two weeks ago to advise I moved. I gave the representative my new address and she claimed that she would tell the permits department. I called again today to find out she did nothing. So now I am told it will take another week to get it working (well maybe working). That's now 3 weeks and still no alarm.
The tablet they give you is a very short range devise and won't get good service if too far from your wifi main modem, plus no sleep mode so if it is not plugged in at all times it dies in 30 minutes. The sticky pieces keep falling off everything so I had to superglue them to everything because one fell off while I was working and set the alarm off.
Yeah now stuck in their contact and only way out is to pay the entire contract off so even if you are like me and have had nothing but problems you are locked in.
Recommend you look at a lot more reviews, I just googled it and almost all 2015 reviews from actual customers say they have problems but are locked in and now stuck with poor service.
This is by far the worst security system you can sign up for. They do not do service calls to support the system. You receive an email on the 24th of October that the tablet will no longer work with the system by 10/31/17 and to please verify your shipping address. Done immediately only to fine out it takes 7 to 14 days to receive. So if it takes 14 days you have to pay for 7 days with no security because the pad in not compatible. You would think a great company or at least a good company would have gotten the email out before October. Their support is the worst. My 3 years is almost up and I cannot wait.
My system stop working I called life shield and explain to the I want to cancel the offered new equipment that didn't work either now they want me to pay a cancellation fee. The system for over a year. All I want is stop service cause equipment doesn't work.. I won't recommended this company to anybody!! Very disappointed, I wish I could give no star
I've had lifeshield for over 3 years and decided to cancel in order to consolidate my services. I called them a week ago to let them know I would cancel and they said it was fine to call back once everything was finalized. When I called them on the weekend they said I had an automatic contract renewal. I told them that the previous agent never said anything about the automatic renewal and they said she didnt work in the cancellation dept. How would I have known that?! They apologized but I still had to pay the fees. I would never refer anyone to them or sign up again.
Terrible hardware. Customer service is ok. Keypad stops working once a month and I have to reset. The motion sensor does not work with ANY size pet. I had to remove it completely from the system. Smoke detector also stopped working. I recently relocated to a different state and they said I would have to pay the early termination fee, because that's what is written in the agreement. When I agreed, I had no idea that I would have to relocate. I can't use the system in the apartment where I am currently living, yet still have to pay the early termination fee! Not good.
They see you the system but they don't let you transfer the system to a new owner when you sell the house. So the system is obsolete, it can't be monitored by any other company
I cannot wait until my contract ends early next year (I am stuck unless I buy myself out). They are a classic sell and forget. You are stuck with outdated technology. Their service forces you to figure things out on your own by searching and searching on their terrible old website. I have had to continually reset and replace batteries, even though I do not think they are bad. Their monitoring is an "I have no idea if it's real and working" service because you never hear from them. Totally reactive services. Don't waste your money on them. There are many new and customer focused high tech services now available. This is also why I don't do AT&T.
Terrible equipment that doesn't function correctly. Terrible customer service also! Ended up having to cancel because the sensors kept failing which would then trigger the alarm. The cameras also stopped working after 6 months and they don't have local technicians any more so you're stuck troubleshooting with a telemarketer who offers zero expertise or help. AVOID these people.
This is the worst company I have ever dealt with. Their system is complete garbage and never worked since day one but you are stuck with the contract. I can't rate the zero stars because it's not an option. STAY AWAY FROM THIS COMPANY
LIFESHIELD IS A SCAM! DO NOT USE!!!!!! We signed up for a 24 month contract and we were not happy with the system b/c it was poorly designed and it didn't work well. After 28 months of service we called to cancel and they said we had a 36 month contract that was electronically signed. we did not sign anything electronically nor did we agree to a 36 month contract. After further investigation life shield claimed the we signed the revised contract on Jan 8th, 2015, a bogus date. we know this date is bogus bc my son was born on Jan 8th 2015 and there is no way I signed a life shield contract while undergoing surgery in the hospital. They wanted to charge us a $120 fee to cancel. This place is such a scam. BEWARE!
I've had a LifeShield system for 5 years. Generally, I was happy with the service and the equipment. However, about a month ago, they sent "updated" hardware that I was required to install. From the lack of knowledgeable tech support to the poorly-designed hardware update, each component is significantly inferior to the legacy system. They must have gone to the low bidder on the "upgrade" because all the components are a joke. I'm disgusted.
My parents had Lifeshielfd security. One day they left for 20 minutes and turned the alarm on. We had a surveillence camera system with them on too. During the twenty minutes burgurlars robbed the house and stole a bunch of valuables. Meanwhile the alarm did not go off and Lifeshield had no clue we got robbed. The police came and we got compensated by our insurance. My mom was lived and cancelled our contract with them. She sent them the police report but they continued to charge us every month. They claimed they never got the report. The credit card cmpany tried to stop the transactions but couldn't. My mom had to cancel her credit card to stop the madness just as another reviewer said they had to. Calling them is ridiculous as they will keep transferring you to different departments and stalling until its been 30 minutes. Lifeshield is a fraudulent company and good for nothing! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!
Shortly after signing a two year contract with LifeShield I lost confidence in the equipment and the company. I decided not to use this security company, but since I didn't do my due diligence and foolishly signed the contract, I paid all 24 monthly payments for no service. When I called them a short while ago, they claimed that I had a 36 month contract and I have no choice but to keep paying. I even spoke to someone in billing about 6 months ago and they confirmed my contract was for 24 months. I am extremely disappointed in this company, and I will never use them again or recommend them to anyone.
If I could give this company minus stars I would, I've had the system about a month, every week there has been something wrong with the system. Customer service is terrible as well. I've called the customer service # several times, and of those times, only once was it a pleasant transaction. They are very rude and condescending. I don't usually leave bad reviews unless it is warranted and in this case I felt like I just had to, and now that I've read the fine print it turns out I'm stuck with them for the next few yrs. Please stay away from this company, maybe I can't get out of the contract but I can sure help others be informed on how bad they really are.
This is one of the worst security services I know of. One night my roommate comes off and tries to cut off the alarm. It didn't work, so she woke me up. I couldn't get the alarm to go off either. The police shows at my house 30 minutes later. By this time, I am already have them on the phone. The lady explains to me, I called outside of normal business hours and she is only there to monitor the system. I told her, well she isn't doing a good job. Then on top of that sometimes when I come off the alarm system doesn't go off and I know I set it before I left. If u are looking for an alarm system, please go with ADT or anybody besides Lifeshield.
Of all the companies with whom I have dealt over the years, these are the biggest ripoff artists. When I first connected with them via an offer from my DirecTV account, the idiot couldn't even get me online.
This was a forewarning of problems to come and when they did arise and I dropped my service with LifeShield, they continued to bill me for months. During that 5 month time, being billed every month on my credit card, I called them and MasterCard and they agreed to stop billing me for services which were not rendered. Nevertheless, the next month their new charges appeared upon my bill.
Ultimately, I needed to go to the hassle of having a new credit card issued so that I wont have to waste time disputing a service I didn't receive.
LifeShield not only is an incompetent "security system" but are a bunch of scam artists. I highly recommend that you avoid dealing with them at all costs (as it will indeed cost you if you do)...
Life shield was doing a software upgrade in the later part of June. We had received an email telling us about it. Well, the night of outages, our house burned totally down. The fire department never received an alarm. Now life shield wants to charge me an early termination fee & equipment costs! Total bullshit from a company whose probably at fault for the fire. Contacting our attorney on Monday. Beware.
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The thing I liked about Vivint was the fact that compared to most other companies they provide quality equipment. But then I heard about their customer service and I was forced to pass, but Intrution recommended me to a couple of fantastic companies that are consistently rated for their good customer service. I'm just deciding which one to go with.View More Reviews
Excellent & Professional Service, Fantastic Representatives and Service Personnel. Dependable Products. Easy to Handle. Great Feedback when asking questions!
My family and I decided to go with Vivint and we could not be happier, the gentleman that came to the house was very nice and full of knowledge, I read every detail of the agreement and everything matched up to what I was told. They covered all the equipment and we could not feel any more secure having the doorbell camera and the app on the phone!
I could not be happier with our vivint system. It gives my wife and good sense of security when I am not there.
Vivint has a great system, average service, and good people.
Make sure you work with a good technician. That will make all the difference in your experience.
Vivint is pretty good and I was skeptical. First off, I was approached by a door to door salesman. He was very professional and not pushy in the least. Best of all, he didn't lie to me. I found some bad reviews and brought them to his attention and he acknowledged them and let me know that they were usually people trying to get out of their contract early OR local technicians who are subcontracted. This is exactly what I had read, so I decided to go with the service.
I'm about a year into the service and I love it. The people monitoring have contacted me through the panel in a matter of minutes and I get text messages, emails and phone calls when the alarm goes off. It is impossible for me to miss strange occurrences.
The equipment has held up as well. Nothing has broken.
I integrated my NEST thermostat recently and it works great with their software.
Also, they update their software fairly often, which is a great plus.
Now on to the negatives. They are a little pricey, but you do get a lot of stuff and I find it worth the cost.
The reviews about the local contracted technicians is ABSOLUTELY true. You WILL have a rough time if you need someone to come to your home. It took 5 attempts to get someone to my home for a simple update to the firmware update (which turned into a wall panel replacement). I did not receive a visit, a phone call, a cancellation, NOTHING. It was the most frustrating experience I've ever had.
Like I said, I haven't had any equipment break, just the firmware issue, so hopefully you won't need an onsite technician.
We have been thrilled with the service and customer support. No issues whatsoever.
Great technology and wonderful customer service. Prices are a bit steep but the call time when emergency happens is very quick and the staff is exceptionally professional. No worse than others in business in terms of contracts.
We've had Vivint Security for a year. We had to contact Vivint once because the front door would not lock from app or keypad, the technician walked me through how to change the battery on the door lock quickly & professionally. We've had no issues with equipment, billing, or Service. They were quick to respond the one time our alarm was accidentally set off.
I personally like my alarm system. The ability to use it anywhere and set up custom actions for my convenience is great. The customer service reps that I dealt with were knowledge and helpful.
I replaced my old system with Vivint several months ago. The sales reps were great, informative, and professional. I called a couple of times with questions, and they were courteous and walked me through.Jan. wall mount went blank. Trued to fix over phone. Had to send out a tech. Also camers kept loosing wi fi. Tech said the installer used oldd systems wiring and caused it to lose connection. He ran new wire and fixed it, however. I was charged $49 for your error. Did not appreciate that. Overall satisfied.
Any issue I have had was quickly resolved. Our local support technician is vey prompt and professional.
I have had A Vivent security system for around 6 months. I have had a couple of minor equipment issues with an outdoor camera not connecting and a doorbell camera not working. Both cameras were replaced. I have found that the doorbell camera will stop working when the temperature falls below a certain point. Other than that I have no issues with the company. But their equipment is a little on the sub-par side.
We have been protected by Vivint for close to two years now. We are very happy thus far with the equipment and the customer support. We have, thank goodness never had to test their responsiveness.
Being able to lock/unlock a door remotely has been very useful on a number of occasions. I prefer to sleep in a much cooler room and find it a wonderful thing to be able to turn up the temperature before I crawl out of bed in the morning and be able to turn on the light in a dark room, all from the comfort from my bed.
Their apps are continually more responsive and easier to use. They are always adding more services that are easily added on and do not result in a higher monthly payment.
Vivint has been very responsive to any issues that have arisen. We are pleased with the system and the company.
Extremely pleased with Vivint. Have installed several monitoring systems including cameras. Local service reps are great. Only one instance that would be negative. Young man last summer came by and asked about our neighbors. We provided names of our neighbors. Next door neighbor had mentioned looking into alarm system. Young man kept coming even very late at night to talk to her. System was installed but we did not receive referral fee. Rep from UT called me regarding renewing at current price. Told him about neighbor; looked her up and gave me credit.
I think Vivint is offering great product with a great costumer service
The service is wonderful. I have been with this company since 2007 and I have been happy with them.