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LifeShield is very price competitive with affordable equipment and a starting security monitoring plan for $21/mo. However, with cheap equipment comes more risks -- like 'what happens if your equipment breaks'? Also, LifeShield, though they have added live video services, mostly feature home security rather than the newest innovations in home automation. If you are looking for smart home features, other companies will serve you better.
LiveWatch Home Security (now Brinks Home Security) is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.
Wow, was I surprised to come on here and see all these bad reviews. I did my research before buying this system, and everyone who had it loved it, and so do I.
This is a "do it yourself" alarm setup. If it doesn't work right, you probably installed it incorrectly. I admit the install was a bit tricky, but for the price and what it does, I love it. I can control my system from my phone, and I get instant emails and text messages if there's ever an issue. there app on my droid phone is awesome and I can control/edit/manage the system via the app or Lifeshield online access.
I love my Lifeshield so far, and I'm going on 3 months. My non-techy girlfriend finds it very simple to use as well and we have not had a single issue. Monthly payment is far less that what the big guys are offering, and to me the equipment is far superior.
A+ in my book.
This used to be a great company!!! Ever since DirectV took over you cannot get any help, it took 3 weeks longer then they say, to even get the service activated (yes, you will pay for it, while not in service) and left our home with no alarm and no security system for a month. If you think this is an isolated incident you are wrong. I called two weeks ago to advise I moved. I gave the representative my new address and she claimed that she would tell the permits department. I called again today to find out she did nothing. So now I am told it will take another week to get it working (well maybe working). That's now 3 weeks and still no alarm.
The tablet they give you is a very short range devise and won't get good service if too far from your wifi main modem, plus no sleep mode so if it is not plugged in at all times it dies in 30 minutes. The sticky pieces keep falling off everything so I had to superglue them to everything because one fell off while I was working and set the alarm off.
Yeah now stuck in their contact and only way out is to pay the entire contract off so even if you are like me and have had nothing but problems you are locked in.
Recommend you look at a lot more reviews, I just googled it and almost all 2015 reviews from actual customers say they have problems but are locked in and now stuck with poor service.
This is by far the worst security system you can sign up for. They do not do service calls to support the system. You receive an email on the 24th of October that the tablet will no longer work with the system by 10/31/17 and to please verify your shipping address. Done immediately only to fine out it takes 7 to 14 days to receive. So if it takes 14 days you have to pay for 7 days with no security because the pad in not compatible. You would think a great company or at least a good company would have gotten the email out before October. Their support is the worst. My 3 years is almost up and I cannot wait.
My system stop working I called life shield and explain to the I want to cancel the offered new equipment that didn't work either now they want me to pay a cancellation fee. The system for over a year. All I want is stop service cause equipment doesn't work.. I won't recommended this company to anybody!! Very disappointed, I wish I could give no star
I've had lifeshield for over 3 years and decided to cancel in order to consolidate my services. I called them a week ago to let them know I would cancel and they said it was fine to call back once everything was finalized. When I called them on the weekend they said I had an automatic contract renewal. I told them that the previous agent never said anything about the automatic renewal and they said she didnt work in the cancellation dept. How would I have known that?! They apologized but I still had to pay the fees. I would never refer anyone to them or sign up again.
Terrible hardware. Customer service is ok. Keypad stops working once a month and I have to reset. The motion sensor does not work with ANY size pet. I had to remove it completely from the system. Smoke detector also stopped working. I recently relocated to a different state and they said I would have to pay the early termination fee, because that's what is written in the agreement. When I agreed, I had no idea that I would have to relocate. I can't use the system in the apartment where I am currently living, yet still have to pay the early termination fee! Not good.
They see you the system but they don't let you transfer the system to a new owner when you sell the house. So the system is obsolete, it can't be monitored by any other company
I cannot wait until my contract ends early next year (I am stuck unless I buy myself out). They are a classic sell and forget. You are stuck with outdated technology. Their service forces you to figure things out on your own by searching and searching on their terrible old website. I have had to continually reset and replace batteries, even though I do not think they are bad. Their monitoring is an "I have no idea if it's real and working" service because you never hear from them. Totally reactive services. Don't waste your money on them. There are many new and customer focused high tech services now available. This is also why I don't do AT&T.
Terrible equipment that doesn't function correctly. Terrible customer service also! Ended up having to cancel because the sensors kept failing which would then trigger the alarm. The cameras also stopped working after 6 months and they don't have local technicians any more so you're stuck troubleshooting with a telemarketer who offers zero expertise or help. AVOID these people.
This is the worst company I have ever dealt with. Their system is complete garbage and never worked since day one but you are stuck with the contract. I can't rate the zero stars because it's not an option. STAY AWAY FROM THIS COMPANY
LIFESHIELD IS A SCAM! DO NOT USE!!!!!! We signed up for a 24 month contract and we were not happy with the system b/c it was poorly designed and it didn't work well. After 28 months of service we called to cancel and they said we had a 36 month contract that was electronically signed. we did not sign anything electronically nor did we agree to a 36 month contract. After further investigation life shield claimed the we signed the revised contract on Jan 8th, 2015, a bogus date. we know this date is bogus bc my son was born on Jan 8th 2015 and there is no way I signed a life shield contract while undergoing surgery in the hospital. They wanted to charge us a $120 fee to cancel. This place is such a scam. BEWARE!
I've had a LifeShield system for 5 years. Generally, I was happy with the service and the equipment. However, about a month ago, they sent "updated" hardware that I was required to install. From the lack of knowledgeable tech support to the poorly-designed hardware update, each component is significantly inferior to the legacy system. They must have gone to the low bidder on the "upgrade" because all the components are a joke. I'm disgusted.
My parents had Lifeshielfd security. One day they left for 20 minutes and turned the alarm on. We had a surveillence camera system with them on too. During the twenty minutes burgurlars robbed the house and stole a bunch of valuables. Meanwhile the alarm did not go off and Lifeshield had no clue we got robbed. The police came and we got compensated by our insurance. My mom was lived and cancelled our contract with them. She sent them the police report but they continued to charge us every month. They claimed they never got the report. The credit card cmpany tried to stop the transactions but couldn't. My mom had to cancel her credit card to stop the madness just as another reviewer said they had to. Calling them is ridiculous as they will keep transferring you to different departments and stalling until its been 30 minutes. Lifeshield is a fraudulent company and good for nothing! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!
Shortly after signing a two year contract with LifeShield I lost confidence in the equipment and the company. I decided not to use this security company, but since I didn't do my due diligence and foolishly signed the contract, I paid all 24 monthly payments for no service. When I called them a short while ago, they claimed that I had a 36 month contract and I have no choice but to keep paying. I even spoke to someone in billing about 6 months ago and they confirmed my contract was for 24 months. I am extremely disappointed in this company, and I will never use them again or recommend them to anyone.
If I could give this company minus stars I would, I've had the system about a month, every week there has been something wrong with the system. Customer service is terrible as well. I've called the customer service # several times, and of those times, only once was it a pleasant transaction. They are very rude and condescending. I don't usually leave bad reviews unless it is warranted and in this case I felt like I just had to, and now that I've read the fine print it turns out I'm stuck with them for the next few yrs. Please stay away from this company, maybe I can't get out of the contract but I can sure help others be informed on how bad they really are.
This is one of the worst security services I know of. One night my roommate comes off and tries to cut off the alarm. It didn't work, so she woke me up. I couldn't get the alarm to go off either. The police shows at my house 30 minutes later. By this time, I am already have them on the phone. The lady explains to me, I called outside of normal business hours and she is only there to monitor the system. I told her, well she isn't doing a good job. Then on top of that sometimes when I come off the alarm system doesn't go off and I know I set it before I left. If u are looking for an alarm system, please go with ADT or anybody besides Lifeshield.
Of all the companies with whom I have dealt over the years, these are the biggest ripoff artists. When I first connected with them via an offer from my DirecTV account, the idiot couldn't even get me online.
This was a forewarning of problems to come and when they did arise and I dropped my service with LifeShield, they continued to bill me for months. During that 5 month time, being billed every month on my credit card, I called them and MasterCard and they agreed to stop billing me for services which were not rendered. Nevertheless, the next month their new charges appeared upon my bill.
Ultimately, I needed to go to the hassle of having a new credit card issued so that I wont have to waste time disputing a service I didn't receive.
LifeShield not only is an incompetent "security system" but are a bunch of scam artists. I highly recommend that you avoid dealing with them at all costs (as it will indeed cost you if you do)...
Life shield was doing a software upgrade in the later part of June. We had received an email telling us about it. Well, the night of outages, our house burned totally down. The fire department never received an alarm. Now life shield wants to charge me an early termination fee & equipment costs! Total bullshit from a company whose probably at fault for the fire. Contacting our attorney on Monday. Beware.
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We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.View More Reviews
After doing research on the net and reading reviews I decided to contact LiveWatch to get a security system for our second home. I found them to be really knowledgeable and very friendly. They shipped me a system that arrived two days later and set up a time for an activation call. The activation call is not only to activate your system but for them to help you with any issues you had installing the system.
The system was simple to set up and only took about 30 minutes to install everything ( putting sensors on windows,doors, motion,etc). Their equipment is very modern with touch screen and can be accessed via smartphone if you desire. After installing the system in our second home I was so impressed with LiveWatch customer support that I decided to replace our aging system in our primary house.
Their contract is month to month so not expensive lock in .
The customer service is first rate and I highly recommend these folks.
It hurts when you have to cancel service with a business you have zero complaints about. After researching a number of home security systems last year, I chose LiveWatch Security b/c of their pricing and service options. I haven't been disappointed at all. Their customer service is great (knowledgeable, prompt, professional and friendly) and I had zero problems with the security system - and cancellation happened without any hassle. The only reason I'm canceling my service is because I'm moving to a new home that won't require another layer of home security. But, as I told the customer service guy today - if I require the service in the future, LiveWatch will be the first company I contact.
I've been so pleased with our security system! It started with our sales security expert named Tim H. He was wonderful and answered my million questions. He was very patient and helpful. Then when we activated the guy who helped us was fabulous. We had a few issues and he took all the time we needed to feel comfortable with the system. We have had the system over a month and love it. Easy to use and makes us feel secure and comfortable. Thank you Livewatch!
We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.
This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.
We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?
I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.
I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.
I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.
We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.
I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?
Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!
DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.
I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.
I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.
I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.
One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!