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LifeShield is very price competitive with affordable equipment and a starting security monitoring plan for $21/mo. However, with cheap equipment comes more risks -- like 'what happens if your equipment breaks'? Also, LifeShield, though they have added live video services, mostly feature home security rather than the newest innovations in home automation. If you are looking for smart home features, other companies will serve you better.
LifeShield is an affordable home security service that offers both home security monitoring and some smart home features -- like internal cameras. Their pricing has an affordable starting point and their equipment is low priced when you take that into consideration, but there are complaints about the quality of both the equipment and the installers.
Here are what customers say are LifeShield's biggest advantages:
In addition to these positives, there are some complaints from some customers about LifeShield's service. Here's what they mention as the biggest disadvantages:
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LifeShield offers two different packages and some tailored customization options if you contact them. One of the things that will strike you is that they mostly focus on home security and not home automation or extra features.
Although there were some reports that LifeShield used to include the equipment in their monthly fee, their new pricing structure includes the price of equipment separately as a one time payment. That said, their equipment is still lower quality than many of the top competitors.
|All in the Essentials Package and:|
LifeShield offers 1 monitoring plan for its clients. One of the biggest benefits of LifeShield's monitoring plan is it is monthly and you can cancel at anytime. It includes remote arm / disarm, custom alerts, smash & crash protection, and 24 /7 monitoring. For the price, it is a pretty good suite of services, however there are some negative customer reviews from some customers.
Many of the LifeShield's accolades have come as an outcome of their low prices and low monthly fees, which is great for customers looking for a budget solution. Most customers find that things go well on installation as well. That said, over recent years, there are some that describe LifeShield's service going downhill.
There have been reports recently about their partnership with DirecTV -- DirecTV customers have complained about sign up hassles and billing despite equipment not working correctly. Although most customers have an okay experience, those that have any issues with equipment or initial set-up can have issues that last a long period of time. It appears from reviewers' sentiment that the customer service staff is not prepared for one-off issues.
For those that want streamlined installation and second to none home security monitoring, check out Frontpoint. They have a fully customizable home security and automation service with a fully portable system that can be moved to a new home without issue. Additionally, their home monitoring is high end and gets good reviews from customers for being high quality.
One thing that LifeShield is missing is smart home features -- if you are interested in being able to control your thermostat, lights, and doors remotely, look no further than Vivint. Vivint is one of the best home automation services available and has some of the highest reviews from customers while allowing for greater customization for a great price. Need to integrate home security monitoring? They even have good reviews on that too!
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Wow, was I surprised to come on here and see all these bad reviews. I did my research before buying this system, and everyone who had it loved it, and so do I.
This is a "do it yourself" alarm setup. If it doesn't work right, you probably installed it incorrectly. I admit the install was a bit tricky, but for the price and what it does, I love it. I can control my system from my phone, and I get instant emails and text messages if there's ever an issue. there app on my droid phone is awesome and I can control/edit/manage the system via the app or Lifeshield online access.
I love my Lifeshield so far, and I'm going on 3 months. My non-techy girlfriend finds it very simple to use as well and we have not had a single issue. Monthly payment is far less that what the big guys are offering, and to me the equipment is far superior.
A+ in my book.
This is the worst company I have ever dealt with. Their system is complete garbage and never worked since day one but you are stuck with the contract. I can't rate the zero stars because it's not an option. STAY AWAY FROM THIS COMPANY
This is by far the worst security system you can sign up for. They do not do service calls to support the system. You receive an email on the 24th of October that the tablet will no longer work with the system by 10/31/17 and to please verify your shipping address. Done immediately only to fine out it takes 7 to 14 days to receive. So if it takes 14 days you have to pay for 7 days with no security because the pad in not compatible. You would think a great company or at least a good company would have gotten the email out before October. Their support is the worst. My 3 years is almost up and I cannot wait.
My system stop working I called life shield and explain to the I want to cancel the offered new equipment that didn't work either now they want me to pay a cancellation fee. The system for over a year. All I want is stop service cause equipment doesn't work.. I won't recommended this company to anybody!! Very disappointed, I wish I could give no star
I've had lifeshield for over 3 years and decided to cancel in order to consolidate my services. I called them a week ago to let them know I would cancel and they said it was fine to call back once everything was finalized. When I called them on the weekend they said I had an automatic contract renewal. I told them that the previous agent never said anything about the automatic renewal and they said she didnt work in the cancellation dept. How would I have known that?! They apologized but I still had to pay the fees. I would never refer anyone to them or sign up again.
Terrible hardware. Customer service is ok. Keypad stops working once a month and I have to reset. The motion sensor does not work with ANY size pet. I had to remove it completely from the system. Smoke detector also stopped working. I recently relocated to a different state and they said I would have to pay the early termination fee, because that's what is written in the agreement. When I agreed, I had no idea that I would have to relocate. I can't use the system in the apartment where I am currently living, yet still have to pay the early termination fee! Not good.
They see you the system but they don't let you transfer the system to a new owner when you sell the house. So the system is obsolete, it can't be monitored by any other company
I cannot wait until my contract ends early next year (I am stuck unless I buy myself out). They are a classic sell and forget. You are stuck with outdated technology. Their service forces you to figure things out on your own by searching and searching on their terrible old website. I have had to continually reset and replace batteries, even though I do not think they are bad. Their monitoring is an "I have no idea if it's real and working" service because you never hear from them. Totally reactive services. Don't waste your money on them. There are many new and customer focused high tech services now available. This is also why I don't do AT&T.
Terrible equipment that doesn't function correctly. Terrible customer service also! Ended up having to cancel because the sensors kept failing which would then trigger the alarm. The cameras also stopped working after 6 months and they don't have local technicians any more so you're stuck troubleshooting with a telemarketer who offers zero expertise or help. AVOID these people.
Life shield was doing a software upgrade in the later part of June. We had received an email telling us about it. Well, the night of outages, our house burned totally down. The fire department never received an alarm. Now life shield wants to charge me an early termination fee & equipment costs! Total bullshit from a company whose probably at fault for the fire. Contacting our attorney on Monday. Beware.
LIFESHIELD IS A SCAM! DO NOT USE!!!!!! We signed up for a 24 month contract and we were not happy with the system b/c it was poorly designed and it didn't work well. After 28 months of service we called to cancel and they said we had a 36 month contract that was electronically signed. we did not sign anything electronically nor did we agree to a 36 month contract. After further investigation life shield claimed the we signed the revised contract on Jan 8th, 2015, a bogus date. we know this date is bogus bc my son was born on Jan 8th 2015 and there is no way I signed a life shield contract while undergoing surgery in the hospital. They wanted to charge us a $120 fee to cancel. This place is such a scam. BEWARE!
I've had a LifeShield system for 5 years. Generally, I was happy with the service and the equipment. However, about a month ago, they sent "updated" hardware that I was required to install. From the lack of knowledgeable tech support to the poorly-designed hardware update, each component is significantly inferior to the legacy system. They must have gone to the low bidder on the "upgrade" because all the components are a joke. I'm disgusted.
My parents had Lifeshielfd security. One day they left for 20 minutes and turned the alarm on. We had a surveillence camera system with them on too. During the twenty minutes burgurlars robbed the house and stole a bunch of valuables. Meanwhile the alarm did not go off and Lifeshield had no clue we got robbed. The police came and we got compensated by our insurance. My mom was lived and cancelled our contract with them. She sent them the police report but they continued to charge us every month. They claimed they never got the report. The credit card cmpany tried to stop the transactions but couldn't. My mom had to cancel her credit card to stop the madness just as another reviewer said they had to. Calling them is ridiculous as they will keep transferring you to different departments and stalling until its been 30 minutes. Lifeshield is a fraudulent company and good for nothing! DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!
Shortly after signing a two year contract with LifeShield I lost confidence in the equipment and the company. I decided not to use this security company, but since I didn't do my due diligence and foolishly signed the contract, I paid all 24 monthly payments for no service. When I called them a short while ago, they claimed that I had a 36 month contract and I have no choice but to keep paying. I even spoke to someone in billing about 6 months ago and they confirmed my contract was for 24 months. I am extremely disappointed in this company, and I will never use them again or recommend them to anyone.
If I could give this company minus stars I would, I've had the system about a month, every week there has been something wrong with the system. Customer service is terrible as well. I've called the customer service # several times, and of those times, only once was it a pleasant transaction. They are very rude and condescending. I don't usually leave bad reviews unless it is warranted and in this case I felt like I just had to, and now that I've read the fine print it turns out I'm stuck with them for the next few yrs. Please stay away from this company, maybe I can't get out of the contract but I can sure help others be informed on how bad they really are.
This is one of the worst security services I know of. One night my roommate comes off and tries to cut off the alarm. It didn't work, so she woke me up. I couldn't get the alarm to go off either. The police shows at my house 30 minutes later. By this time, I am already have them on the phone. The lady explains to me, I called outside of normal business hours and she is only there to monitor the system. I told her, well she isn't doing a good job. Then on top of that sometimes when I come off the alarm system doesn't go off and I know I set it before I left. If u are looking for an alarm system, please go with ADT or anybody besides Lifeshield.
Of all the companies with whom I have dealt over the years, these are the biggest ripoff artists. When I first connected with them via an offer from my DirecTV account, the idiot couldn't even get me online.
This was a forewarning of problems to come and when they did arise and I dropped my service with LifeShield, they continued to bill me for months. During that 5 month time, being billed every month on my credit card, I called them and MasterCard and they agreed to stop billing me for services which were not rendered. Nevertheless, the next month their new charges appeared upon my bill.
Ultimately, I needed to go to the hassle of having a new credit card issued so that I wont have to waste time disputing a service I didn't receive.
LifeShield not only is an incompetent "security system" but are a bunch of scam artists. I highly recommend that you avoid dealing with them at all costs (as it will indeed cost you if you do)...
This used to be a great company!!! Ever since DirectV took over you cannot get any help, it took 3 weeks longer then they say, to even get the service activated (yes, you will pay for it, while not in service) and left our home with no alarm and no security system for a month. If you think this is an isolated incident you are wrong. I called two weeks ago to advise I moved. I gave the representative my new address and she claimed that she would tell the permits department. I called again today to find out she did nothing. So now I am told it will take another week to get it working (well maybe working). That's now 3 weeks and still no alarm.
The tablet they give you is a very short range devise and won't get good service if too far from your wifi main modem, plus no sleep mode so if it is not plugged in at all times it dies in 30 minutes. The sticky pieces keep falling off everything so I had to superglue them to everything because one fell off while I was working and set the alarm off.
Yeah now stuck in their contact and only way out is to pay the entire contract off so even if you are like me and have had nothing but problems you are locked in.
Recommend you look at a lot more reviews, I just googled it and almost all 2015 reviews from actual customers say they have problems but are locked in and now stuck with poor service.