Koorsen Security Reviews (2018)

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Koorsen Security

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Koorsen® Fire & Security is a custom home and business security company that protects customers from fire and burglaries. They are extremely full service and have some larger clients -- like college campuses, which compete against their attention to the home security market. Overall, if you want a full service solution and are willing to fork over the money for it, then Koorsen could be what's right for you.

Home Security Scores

Overall Score: 8.1/10

Customer Satisfaction: 7.8/10

Features: 8.2/10

Equipment: 8.4/10

Equipment Price: Varies

Monitoring Price: Varies

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Overall Takeaways

Koorsen Fire & Security is a full service corporate and home security and fire prevention company that operates in select states across the US. One of the benefits of using Koorsen is the personal touch that you will get by using them. That said, with full service, comes less transparency of pricing and what they offer in each of their locations.

Here are what customers say are Koorsen's biggest advantages:

  • High Quality Technicians
  • Good Customer Service
  • High Quality Central Monitoring Station
.

In addition to these positives, there are some complaints from some customers about Koorsen's service. Here's what they mention as the biggest disadvantages:

  • Lack of Transparency on Pricing
  • Lack of Transparency on Packages
  • Some Corporate Complaints

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Product Details

Koorsen offers customers a wide suite of offerings to both home owners and corporate clients including fire protection, security services and monitoring, medical call systems, and emergency notification services. With this suite of offerings, they tailor their products to each individual, which is great for corporations, but for home owners can get expensive.

Koorsen's Equipment

Koorsen's equipment depends heavily on the job and sevice that they are providing. For home security specifically, they use high quality equipment, such as Honeywell and customize the system directly to your needs rather than have specific packages that they advertise.

Koorsen's Monitoring

Koorsen has their own central monitoring station that monitors fire, security, and power systems 24/7/365. They have three stations for redundancy, which makes them secure and are UL/FM-approved.

In terms of plans and packages that Koorsen offers to their home security clients when it comes to monitoring, these are customized and priced dependent on the system used. Be ready to haggle and negotiate because of the lack of transparency and set pricing.

Security & Monitoring Quality

Most of Koorsen's clients and customers are satisfied with the quality of their monitoring and security products. There are a few caveats, however. Some corporate clients had issues with the quality of materials used in some instances -- especially around plumbing and sprinkler systems. For home security, there are less complaints, but there are concerns that we had around pricing and contracts. Because there isn't a lot of transparency, make sure to read your contract in total before signing to make sure that you know what to expect and what kind of pricing increases (if any) are to be expected.

For those that are really keen on getting a custom solution and putting their trust in a security company, we think that Koorsen would be a good choice overall. However, because of the number of companies that don't require this kind of trust and allow you to customize transparently, we know most customers would prefer something more clear and competitive.

Alternatives

Frontpoint

If you are concerned about home security and want a top of the line system and customization options, while understanding the pricing before buying, Frontpoint is for you. It has some of the best home security services available, while also providing full customization options for customers. The added benefit of installing the system yourself and having it be portable so you can take it with you to your next home, are also added bonus. They are definitely a company to look at if you are considering home security companies.

Vivint

Koorsen focuses mostly on security and monitoring services, though they do offer some newer innovations around home automation. Vivint puts all of their focus in smart home technology -- providing customers with high quality control over their house remotely. If you are interested mostly in controlling and monitoring your home from afar while still getting top quality home security, Vivint is defintiely a company to check out.

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Home Security Score: 8.1 / 10 from 32 Ratings