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Koorsen® Fire & Security is a custom home and business security company that protects customers from fire and burglaries. They are extremely full service and have some larger clients -- like college campuses, which compete against their attention to the home security market. Overall, if you want a full service solution and are willing to fork over the money for it, then Koorsen could be what's right for you.
Koorsen Fire & Security is a full service corporate and home security and fire prevention company that operates in select states across the US. One of the benefits of using Koorsen is the personal touch that you will get by using them. That said, with full service, comes less transparency of pricing and what they offer in each of their locations.
Here are what customers say are Koorsen's biggest advantages:
In addition to these positives, there are some complaints from some customers about Koorsen's service. Here's what they mention as the biggest disadvantages:
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Koorsen offers customers a wide suite of offerings to both home owners and corporate clients including fire protection, security services and monitoring, medical call systems, and emergency notification services. With this suite of offerings, they tailor their products to each individual, which is great for corporations, but for home owners can get expensive.
Koorsen's equipment depends heavily on the job and sevice that they are providing. For home security specifically, they use high quality equipment, such as Honeywell and customize the system directly to your needs rather than have specific packages that they advertise.
Koorsen has their own central monitoring station that monitors fire, security, and power systems 24/7/365. They have three stations for redundancy, which makes them secure and are UL/FM-approved.
In terms of plans and packages that Koorsen offers to their home security clients when it comes to monitoring, these are customized and priced dependent on the system used. Be ready to haggle and negotiate because of the lack of transparency and set pricing.
Most of Koorsen's clients and customers are satisfied with the quality of their monitoring and security products. There are a few caveats, however. Some corporate clients had issues with the quality of materials used in some instances -- especially around plumbing and sprinkler systems. For home security, there are less complaints, but there are concerns that we had around pricing and contracts. Because there isn't a lot of transparency, make sure to read your contract in total before signing to make sure that you know what to expect and what kind of pricing increases (if any) are to be expected.
For those that are really keen on getting a custom solution and putting their trust in a security company, we think that Koorsen would be a good choice overall. However, because of the number of companies that don't require this kind of trust and allow you to customize transparently, we know most customers would prefer something more clear and competitive.
If you are concerned about home security and want a top of the line system and customization options, while understanding the pricing before buying, Frontpoint is for you. It has some of the best home security services available, while also providing full customization options for customers. The added benefit of installing the system yourself and having it be portable so you can take it with you to your next home, are also added bonus. They are definitely a company to look at if you are considering home security companies.
Koorsen focuses mostly on security and monitoring services, though they do offer some newer innovations around home automation. Vivint puts all of their focus in smart home technology -- providing customers with high quality control over their house remotely. If you are interested mostly in controlling and monitoring your home from afar while still getting top quality home security, Vivint is defintiely a company to check out.
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Nice and friendly people couldn't ask for anyone better
Very professional and friendly!
Early in the transition phase from Central Fire to Koorsen. Have had some bumps in the road so far hopefully getting ironed out..
The pricing is a little higher, but so far, we've had a great experience, and that means a lot.
First of all, I did not like the idea of signing the technicians phone after the initial contact without seeing what I was signing for. Second, the technician was not totally clear on the procedure of taking my extinguishers to be tested etc. and then returning them later. I had gotten the impression, he was leaving old extinguishers for my newer ones. After repeated calls, the technician at last brought them back after more than two weeks. The technician was polite in his dealings with me. The office personnel were also polite. One person even offered to deliver the extinguishers herself. Your company took over the local company that I had some experience with in which this activity never occurred before. Hope this was helpful.
Koorsen has always provided us with exceptional service. I would recommend them to other properties.
Always professional completed.
The technicians were on time, were very cordial, and completed the work efficiently and well.
they do a good job, when and how they say.
Company was very responsive and took care of us.
The technician was on time and was very knowledgeable. He explained everything that that he was going to do; and later explained what he has done. Good customer service is hard to find in today's time, but your employees are great.
Always good to work with. Fire extinguishers and sprinkler system.
The experience was easy. My only objection is I received the written report very soon after the inspection. It only contained one portion of the building. I will make the call for the rest of it. As I did explain to our (tech of 10 plus years) we need it "all" in written form.
Need better communication between departments . Tried to set up to do the sprinkler , back flow , fire and extinguishers all in same day was fiasco !
Called and evidently new work order system scheduled time not techs ??
Then the next time the guys came out to do everything and I ask ok where the extinguisher guy ?? Had to wait on him . Then had 2 back flows over looked that were in a pit ..No pit equipment to repair .. Yet another appointment and then no one said system was going to need on stand by until they walked in an hour early and it ended up setting off alarm ..
I have 2 properties this is second time I have had issues with the back flows and them not being equipped to go in pit . The other was a repair at Hendricks Pointe they got their and said no one told them it was in a pit .. Communication needs to be better ..
They are so easy to work with, and are always on top of when our annual inspections are due, great company...
I have recommended Koorsen for some of our clients. I am in the insurance business and I encourage fire protection.
Very professional inspector. Any question's we had he answered. Great experience with this company. They were prompt about getting us scheduled when we called. Actually they scheduled us the same day we called for inspections.
they do their job
Our tech is very reliable and arrives timely every month for our inspections.
The gentlemen were nice, explained everything to us and were very thorough.
I have worked with central fire protection/ koorsen fire and safety for years; at different locations. Where ever i am and where ever i go, i will always have them take care of my fire equipment. Best service around!
Koorsen came out 2 years ago to service our 20 Fire Extinguishers, which we had previously paid approx. $ 200 per year to local firefighter organization. They did not tell us how much it would be, and we ended up being billed over $ 1300. When we refused to pay they threatened us and offer a compromise of $ 2000 for a 5 year contract. Note, this is for only 20 10 lb. fire extinguishers. But to meet our insurance obligations we complied.
This year, as we did last year, we pulled all the units, had them ready at the door for the technician, All he had to do was service. He asked. "is there anything he could do for us, and I said would you put this one new hanger up for us and guess what, it came with a hefty $ 12 bill later for one screw and 10 seconds of work. We will continue to honor our contract, but Koorsen has a license to steal, I hope future small businesses will not get taken, like us, to the cleaners.
We have been utiziling services from Koorsen Fire for several years now and have never been let down. They are always courteous and provide excellent care and attentiveness. We have been impressed by them so much, we switched from Tyco Security to Koorsen Security for our alarm system.
Koorsen is usually on the spot quickly when I call. I understand the busy schedules from each customer they have and also know every job don't happen as quick as everyone wants it done which is now or yesterday.
They are always ready to answer any questions I have and ready to solve most issues. Good people to deal with.
Great company great people very helpful as a local company. More personalized than the major companys
Very reliable company. Technicians take the time to educate management staff and always willing to answer questions.
Super easy to schedule routine maintenance and repairs.
Everyone who has been out to service our equipment has been first rate.
did not appreciate tech performing annual inspection and then making summary recommendations with copy to Fire Department without discussing with me. As a result, IF any of the work recommended is performed, you can be sure Koorsen will not be doing the work.
Very simple but affective security system!!! Great price as well
Security comes in different forms and being able to trust the security company is even more important than being able to trust the security system.
My mum's house had an ADT system in place. It needed to be repaired and the wonderful people at ADT said that they'd fix the system, if mum subscribed to monitoring. She said that she would not, and they said that they couldn't help her. Isn't that extortion?
Enter Koorsen. They were helpful on the phone and both extremely helpful at fixing problems with the system (replacing the keypad/system board, etc.) and extremely friendly. Plus, they did the work at a reasonable price, which is difficult to believe after my own experience with a security company in Florida.
I'd certainly call them without hesitation.
The overall install of our dry sprinkler system looks good. However, the pipe that was used keeps having tiny holes appear which has resulted in the replacement of the air compressor twice as it couldn't keep up with the loss of air though the thin walled pipe Koorsen installed for the dry system. If it had been quality pipe, thicker walled, I suppose we would have had few issues. (We use the stainless steel patches when there's a leak.) But, just last week, the main water supply that enters the building developed a pin hole leak in the same, albeit much larger, black pipe. That's going to require a plumber. A few years ago there was a power outage due to a storm. I called Koorsen asking how long our system would hold air and they said probably about three days at the most, at least two. It didn't last a day. Water was allowed to enter the lines and it traveled to one of the pin-holes and we had water damage. Too bad for us. Over time, with all the air loss and the common phone calls from Koorse's Monitoring System, it became apparent that the system needed a low air pressure monitor attached to tell us and them when it was low air causing a signal to be sent to them and then having them call me in the early morning hours. It wasn't an expensive part and should have been installed when the system was originally installed. I did ask one of their guys why that wasn't done that way. He said it was all a part of the bidding process, keeping costs low. If I had known then the many times I'd be gotten out of bed I would have paid for one myself. We also had a small boy activate the alarm one day using one of the pulls. That resulted in all of them having to be replaced. Seems there was an issue with them as well. Then, there was the time there was a leak in a line at a joint that caused damage to a ceiling tile. (Such tiles are great for letting it be known there's a leak.) Anyway; that leak showed up because the angle of the pipe line allowed for water to settle there. That made it rust and caused the leak, apparently. I called Koorsen and they sent out a guy to fix it at our expense even though it was obvious there was an installation problem. I called and asked about that. The guy I spoke to, and I didn't write down his name, said that Koorsen didn't do installation. I knew then there was a real disconnect between the various parts of the company at that very moment. I could go on about this company but that should be enough to give you pause to be sure to ask for a bid from another company if you ever need a full system installed or need someone to maintain and service your system. This company, in my opinion, is not an A+ company.