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GuardMe home security is a small, regional home security company based in New Jersey. They only cover half the states in the US, but they do keep their offering competitive and up to date with the newest technologies. They offer monitoring services and equipment packages with most reviewers having great things to say. Where things may not be great for everyone is around home installation services. Some customers have reported sub-par installers in certain locations, but others have nothing but good to say.
SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
GuardMe Security: 8.7/10
GuardMe Security: 8.9/10
GuardMe Security: 8.6/10
GuardMe Security: 8.7/10
I have been on the fence about getting a security system for the past year or so, but recently there have been incidents around the neighborhood that got me off the fence. So, for the past two months I have been in contact with a sales representative, Navid at Guardme. I'm the type of person who does constant research and asks questions because I want to make sure that the product I'm purchasing isn't going to make me regret my decisions and Navid has been nothing but helpful. He seems very knowledgeable about the products and wasn't too pushy when it came to making me buy. When purchasing a security system, it's an investment and you need time to mull things over. Eventually I decided to go with the Z-wave set up because of the possibilities it gives me, and I'm kind of a tech geek. I mean, who can turn down the ability to turn your lights off and on from your phone while your on your way to work?
So after making the purchase I scheduled a date a couple of days out to get the installation done. I received two touch screen panels which was kinda cool and one Z-wave socket to get me started. I also purchased one indoor and two outdoor cameras. All in all the whole installation process took about 4 hours between the guy going up on the roof and running wires through my basement and attic. Everything is out of sight, and the installer even cleaned up after himself which doesn't happen very often (VERIZON FIOS GUY!)
It's been a weekend and a couple of days with the system and I can say that I really love it! The coolest thing is that I can see everything that is going on in the living room and take pictures ALL FROM MY PHONE. I'm looking to purchase some more Z-wave stuff and maybe add a camera to my backyard, so I'll probably be reaching out to Navid again since he gave me his direct line and said call for anything. I definitely can recommend these guys to anyone and if you're a techy like me, go with the Z-wave. It lets you do some really cool stuff with your phone
Yes they are a national company that uses local contractors. SO WHAT! The company is on their game. Only complaint and it is a compliment....LOTS OF FOLLOW UP CALLS and they TAKE CARE OF BUSINESS. What more can one ask? The back end is alarm.com, which I also love as they are constantly upgrading their software as well as add on items that can be controlled via the app.
I copied my review from Google so if you read it there its the same thing here - all good.
Guardme first did a really nice sales job - great follow up emails and kept my attention, and when I finally did buy (and I shopped around), based on their reputation online and my sales guy (Kevin Colleymore) - I got a great deal and more importantly so far excellent follow on service.
I had a couple hiccups hooking up some z-wave home automation and also when something from my old system (they used my mostly hardwired house) didn't work right - they just GAVE me new wireless versions (one window sensor and a motion sensor) - great service!
I tend to hate the customer service everywhere these days and I am going out of my way to say nice things about GuardMe as i had a really great experience.
Nobody wants to sign a long term contract with a provider and then realize they are stuck with a company that doesn't care once the $ is their bank.
Doesn't seem to be the case with guardme as far as I can tell.
After some google diving, I chose guardme for a security system for a business.
I was connected to Navid on the phone to assist me. He was extremely patient and clear about what I would be receiving. He threw in extras that sealed the deal.
I needed to get the installation done asap and he made sure to make that happen. It was the friday before labor day on monday, but he did not rush me as many would do, eager to start their long weekend.
Installation guy came on time the following week and was courteous and professional. I wish I could remember his name!
A few weeks later I had issues signing into the website and when I called Navid he answered with my name (I guess caller id?) and had my problem resolved immediately.
Honeslty it is sooooo hard to find companies that provide efficient service and genuine care and I believe guardme is one that does.
Price is competitive if not better and the hardware I received appear modern and dependable.
Very happy thus far!!
Do yourself a huge favor and stay away from this company. They are a national company that uses local sub-contractor installers, who in our case did sub-par work on the install....took 3 visits to get alarm functional and there are still items to be done to clean up the installation, yet all we get from Anthony Porto, who is in the Operations Department back in NJ is a bunch of rhetoric, saying he'll talk to someone and get back to us, which doesn't happen. I've complained to the salesman who we dealt with in buying the system, Jason Roberts....and his response is always the same, "I am at a loss. I have forwarded this chain of emails to our VP, second only to the owner."....yet nothing happens. Below is the email I sent to Jason and Anthony on August 28th:
On Sun, Aug 28, 2016 at 1:49 PM, Chip wrote:
I'm at the ultimate point of frustration with your company and don't know what to do next....so I'm reaching out to ask that my concerns be escalated to someone above Anthony, because while he seems like a nice enough person, none of my concerns have been remedied working through him. Further to that, I communicated to Anthony exhaustively 2 weeks ago that I wanted to get an installer out to get things buttoned up that week while I was in Boise where this investment property is located. The results? No installer was scheduled or came by to address my concerns...no yard sign was delivered as promised....I got no follow-up on why I got a voicemail about "possibly" dispatching the police for an alarm event at the house....and no follow-up from the supposed meeting with Monitronics reps, nor any follow-up from Anthony when he said he would look into why the remote activity I'm seeing on Alarm.com isn't matching up with actual events at the home. Instead I get 2-3 line cryptic email responses from Anthony that are clearly just an attempt to check the box of replying and then he moves on to what are apparently other, more important issues. As such, I'm respectfully requesting that my concerns be escalated to someone that will engage and resolve our issues/concerns.
Here's where we stand right now:
1. I have no yard sign, or window stickers for our home.
2. I have at least 2 window sensors that were applied in a half ass manner (on brand new windows, which is what makes them stand out) and would like them straightened out and the window casings cleaned up from the sloppy glue residue all over them.
3. I paid $30 for an external siren PLUS an additional $30 for an external siren power supply PLUS an additional $11.01 for an external siren transformer....so a total of $71.01 for some cheap plastic box that won't withstand one winter in Boise. @Jason- when I said I wanted an external siren, I was referring to one that goes on the outside of the home, such that neighbors can hear when our alarm goes off. Never did I imagine I'd be paying $70 for a plastic box with a 6' power supply cord that is only worthy of plugging into an outlet inside the garage. Anthony indicated in his last cryptic note that the panel doesn't have enough power to push "a more out"....which I think was intended to mean that the included alarm panel can't provide enough power for a true external siren...but that should have been disclosed up front.
4. I'd like to know why the activity that I discussed and sent detailed screen shots to Anthony don't reflect actual activity in the home?
5. I'd like to know why I got the voicemail that I did from Monitronics monitoring service after an alarm activation....caused by a poor installation of 1 of our motion sensors, stating that the police "may" be dispatched?
I anxiously await a contact from someone other than Anthony, so that we can get these concerns addressed.
And after getting no response to that August 28th email, I sent the below email to the owner on September 14th....and have yet to hear anything from him either:
Sent: Wednesday, September 14, 2016 2:06:12 PM
Subject: Fwd: Alarm completion
FYI the below email trail. As you can see, I've been less than impressed with your company's performance In getting our Boise investment property's alarm system installed to our level of expectation.
This latest email that I just sent to Jason Roberts was returned to me as undeliverable, so I can only assume he has left the company, which only adds to my angst. Please know that I'm not a novice to how alarm system installs are supposed to work, as we have 4 systems currently operating at various business and residential properties in Northern California.
Also note that I wasn't installing your standard entry level freebie system, instead spec'ing out a featured system that met our needs for this property...and willing to pay for the features we wanted.
I eagerly await some immediate resolution to my concerns, or an appointment to remove your equipment and full refund issued.
I have called numerous times for a repair & no one has come out. My alarm is not working properly and I am getting no response when I call for help. This is ridiculous & not professional. I am paid thru May of 2017 so they have my $, but not doing a repair?
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Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.