Browse GuardMe Security Customer Reviews

I have been on the fence about getting a security system

I have been on the fence about getting a security system for the past year or so, but recently there have been incidents around the neighborhood that got me off the fence. So, for the past two months I have been in contact with a sales representative, Navid at Guardme. I'm the type of person who does constant research and asks questions because I want to make sure that the product I'm purchasing isn't going to make me regret my decisions and Navid has been nothing but helpful. He seems very knowledgeable about the products and wasn't too pushy when it came to making me buy. When purchasing a security system, it's an investment and you need time to mull things over. Eventually I decided to go with the Z-wave set up because of the possibilities it gives me, and I'm kind of a tech geek. I mean, who can turn down the ability to turn your lights off and on from your phone while your on your way to work?
So after making the purchase I scheduled a date a couple of days out to get the installation done. I received two touch screen panels which was kinda cool and one Z-wave socket to get me started. I also purchased one indoor and two outdoor cameras. All in all the whole installation process took about 4 hours between the guy going up on the roof and running wires through my basement and attic. Everything is out of sight, and the installer even cleaned up after himself which doesn't happen very often (VERIZON FIOS GUY!)
It's been a weekend and a couple of days with the system and I can say that I really love it! The coolest thing is that I can see everything that is going on in the living room and take pictures ALL FROM MY PHONE. I'm looking to purchase some more Z-wave stuff and maybe add a camera to my backyard, so I'll probably be reaching out to Navid again since he gave me his direct line and said call for anything. I definitely can recommend these guys to anyone and if you're a techy like me, go with the Z-wave. It lets you do some really cool stuff with your phone

Yes they are a national company that uses local contractors

Yes they are a national company that uses local contractors. SO WHAT! The company is on their game. Only complaint and it is a compliment....LOTS OF FOLLOW UP CALLS and they TAKE CARE OF BUSINESS. What more can one ask? The back end is alarm.com, which I also love as they are constantly upgrading their software as well as add on items that can be controlled via the app.

I copied my review from Google so if you read it there its the same thing here

I copied my review from Google so if you read it there its the same thing here - all good.
Guardme first did a really nice sales job - great follow up emails and kept my attention, and when I finally did buy (and I shopped around), based on their reputation online and my sales guy (Kevin Colleymore) - I got a great deal and more importantly so far excellent follow on service.
I had a couple hiccups hooking up some z-wave home automation and also when something from my old system (they used my mostly hardwired house) didn't work right - they just GAVE me new wireless versions (one window sensor and a motion sensor) - great service!
I tend to hate the customer service everywhere these days and I am going out of my way to say nice things about GuardMe as i had a really great experience.
Thanks Guardme.

Nobody wants to sign a long term contract with a provider

Nobody wants to sign a long term contract with a provider and then realize they are stuck with a company that doesn't care once the $ is their bank.
Doesn't seem to be the case with guardme as far as I can tell.
After some google diving, I chose guardme for a security system for a business.
I was connected to Navid on the phone to assist me. He was extremely patient and clear about what I would be receiving. He threw in extras that sealed the deal.
I needed to get the installation done asap and he made sure to make that happen. It was the friday before labor day on monday, but he did not rush me as many would do, eager to start their long weekend.
Installation guy came on time the following week and was courteous and professional. I wish I could remember his name!
A few weeks later I had issues signing into the website and when I called Navid he answered with my name (I guess caller id?) and had my problem resolved immediately.
Honeslty it is sooooo hard to find companies that provide efficient service and genuine care and I believe guardme is one that does.
Price is competitive if not better and the hardware I received appear modern and dependable.
Very happy thus far!!

Do yourself a huge favor and stay away from this company

Do yourself a huge favor and stay away from this company. They are a national company that uses local sub-contractor installers, who in our case did sub-par work on the install....took 3 visits to get alarm functional and there are still items to be done to clean up the installation, yet all we get from Anthony Porto, who is in the Operations Department back in NJ is a bunch of rhetoric, saying he'll talk to someone and get back to us, which doesn't happen. I've complained to the salesman who we dealt with in buying the system, Jason Roberts....and his response is always the same, "I am at a loss. I have forwarded this chain of emails to our VP, second only to the owner."....yet nothing happens. Below is the email I sent to Jason and Anthony on August 28th:
On Sun, Aug 28, 2016 at 1:49 PM, Chip wrote:
Gentlemen,
I'm at the ultimate point of frustration with your company and don't know what to do next....so I'm reaching out to ask that my concerns be escalated to someone above Anthony, because while he seems like a nice enough person, none of my concerns have been remedied working through him. Further to that, I communicated to Anthony exhaustively 2 weeks ago that I wanted to get an installer out to get things buttoned up that week while I was in Boise where this investment property is located. The results? No installer was scheduled or came by to address my concerns...no yard sign was delivered as promised....I got no follow-up on why I got a voicemail about "possibly" dispatching the police for an alarm event at the house....and no follow-up from the supposed meeting with Monitronics reps, nor any follow-up from Anthony when he said he would look into why the remote activity I'm seeing on Alarm.com isn't matching up with actual events at the home. Instead I get 2-3 line cryptic email responses from Anthony that are clearly just an attempt to check the box of replying and then he moves on to what are apparently other, more important issues. As such, I'm respectfully requesting that my concerns be escalated to someone that will engage and resolve our issues/concerns.
Here's where we stand right now:
1. I have no yard sign, or window stickers for our home.
2. I have at least 2 window sensors that were applied in a half ass manner (on brand new windows, which is what makes them stand out) and would like them straightened out and the window casings cleaned up from the sloppy glue residue all over them.
3. I paid $30 for an external siren PLUS an additional $30 for an external siren power supply PLUS an additional $11.01 for an external siren transformer....so a total of $71.01 for some cheap plastic box that won't withstand one winter in Boise. @Jason- when I said I wanted an external siren, I was referring to one that goes on the outside of the home, such that neighbors can hear when our alarm goes off. Never did I imagine I'd be paying $70 for a plastic box with a 6' power supply cord that is only worthy of plugging into an outlet inside the garage. Anthony indicated in his last cryptic note that the panel doesn't have enough power to push "a more out"....which I think was intended to mean that the included alarm panel can't provide enough power for a true external siren...but that should have been disclosed up front.
4. I'd like to know why the activity that I discussed and sent detailed screen shots to Anthony don't reflect actual activity in the home?
5. I'd like to know why I got the voicemail that I did from Monitronics monitoring service after an alarm activation....caused by a poor installation of 1 of our motion sensors, stating that the police "may" be dispatched?
I anxiously await a contact from someone other than Anthony, so that we can get these concerns addressed.
Respectfully submitted,
Chip
And after getting no response to that August 28th email, I sent the below email to the owner on September 14th....and have yet to hear anything from him either:
Sent: Wednesday, September 14, 2016 2:06:12 PM
Subject: Fwd: Alarm completion
Craig,
FYI the below email trail. As you can see, I've been less than impressed with your company's performance In getting our Boise investment property's alarm system installed to our level of expectation.
This latest email that I just sent to Jason Roberts was returned to me as undeliverable, so I can only assume he has left the company, which only adds to my angst. Please know that I'm not a novice to how alarm system installs are supposed to work, as we have 4 systems currently operating at various business and residential properties in Northern California.
Also note that I wasn't installing your standard entry level freebie system, instead spec'ing out a featured system that met our needs for this property...and willing to pay for the features we wanted.
I eagerly await some immediate resolution to my concerns, or an appointment to remove your equipment and full refund issued.
Respectfully,
Chip

I have called numerous times for a repair & no one has come out

I have called numerous times for a repair & no one has come out. My alarm is not working properly and I am getting no response when I call for help. This is ridiculous & not professional. I am paid thru May of 2017 so they have my $, but not doing a repair?

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Browse Link Interactive Customer Reviews

Overall, I like the security system

Overall, I like the security system and the support people at Link Interactive and Alarm.com. I would have rated Link at 5, but for the troublesome Skybell I bought. It rates at 3 out of 5 by consumers, and I would have to agree. Sometimes it works, sometimes it doesn't. I expect reliability out of an alarm system, and the Skybell fails to deliver. Otherwise the door sensors, etc, were easy to install and setup. The outdoor camera requires being plugged into an outlet, so that required an electrician, but it seems to work as advertised. Overall a good system. If they ever get the Skybell working reliably, they will easily rate a 5 out of 5.

Love my 2Gig smart home security

Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.

I just got off the phone with Andrea

I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.

I purchased our link interactive system

I purchased our link interactive system through Costco a little over a year ago after suffering for YEARS with a local South Florida security monitoring company, a rather unhealthy relationship because it was a family "friend". The company didn't want to deal with online access, at one point, when we wanted cameras and phone app access to the security system, the owner told us that was stuff he didn't feel like dealing with; customer service *so* bad, even at the end still demanding payment when the darn alarm panel sat dormant for *months* because none of their techs could keep scheduled repair appointments. I had to call BBB for them to stop billing us. We would've left a review for the company but we heard they harassed another customer so badly for leaving a very similarly telling review, we said forget it and hope for Karma. Grrr. Smh. Moving on.
At that point, we were up for DIY security. So far this has been good for our family.
5+* - customer service, incredible. Hard to beat. They baby step us every time I call. Every tech I've spoken to has the patience of steel, like nothing you say could be more stupid, even though might be.
4* - the equipment selection. It's mostly alarm.com products, which have been OK. Some home automation, I love the thermostat. You can't just order from the website, you have to call and speak to someone which is a little bit of a pain of you know exactly what you need. We've had a few equipment issues, the the customer service has been so good, they usually figure it all the first call. It's not always cutting edge, but it works for us
4.5* - for the app and the security control website, which is great for novice users like me. UI is pretty good. You can also get fancy with programming your system, too once you get the gist of how extensive you'd like to be alerted of things like if a certain door opens using a certain entry code (the kid is home), talk to someone at the door even if they don't ring the doorbell (I once told police officers how cute they were as they walked past my front door while they were responding to a false alarm), garage door control, automated door locks lock when you arm the system, and so much more!
Prices for monthly monitoring are very competitive with other companies. They do have contracts they say to keep pricing lower; I wasn't too happy about. But I relented and now we plan to be with this company for a long, long time, their service is evolving and is keeping up with technology, unlike others.
Trying to protect our family at home and the little bit we have
Sad to say.

After researching three other major alarm companies

After researching three other major alarm companies I came across Link Home on a COSTCO web page.
The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one "tip" When setting up the motion sensors and looking for the ideal position I used "Museum Putty" to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
In addition their customer service is the best I have ever encountered.
I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service.

These guys were incredibly helpful to deal with on the phone

These guys were incredibly helpful to deal with on the phone. A Very knowledgeable salesperson, who did not rush me. I would definitely use them again.