Home Brands is supported by readers. Some links on Home Brands are referral links. If you use one of these and buy something, Home Brands may make a small amount of money. More info.
Guardian Protection is a regional home security company based in Pennsylvania. They service those in the Eastern and Southern US. They have some good reviews from customers when it comes to their equipment quality and also they have a best price guarantee, which is pretty interesting. The biggest negatives were that there were some reports of issues with customer service.
Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.
Guardian Protection: 8.2/10
Vivint Smart Home Security: 9.6/10
Guardian Protection: 8/10
Vivint Smart Home Security: 9.6/10
Guardian Protection: 8.2/10
Vivint Smart Home Security: 9.7/10
Guardian Protection: 8.5/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security:
My technician Chuck was very polite and informative. He made sure I understood the system and helped me with my phone appView More Reviews
Sean Hennigan was an absolute brainiac. He was pleasant, investigative and solution oriented.. Smart Man..thanks Sean
Since I signed the contract I've had numerous problems with the security system. We've had techs come out to fix the same issues on more than one occasion and here we are again, needing a third tech to come out due to the system not connecting to guardian. So basically, we've been paying for a service that is not functioning. The tech was scheduled to come out yesterday, I received a call that he needed to cancel... then when I provided my availability, it was not an option. (Mind you we waited a few weeks for an appt). I was told the ONLY tech that is available to service my area (78725) lives 1.5 hours away- probably the reason it takes so long to get someone out here. I asked to cancel my contract, I was placed on hold for a few minutes. I was then told that all reps were busy and was offered to have rep call me back... I agreed, and as of today- I have not yet received the call. I do NOT recommend this company. I should have stayed with the local alarm service I had the past 3 years... never had an issue. *****since this post I became aware that the issue is not with Guardian, the monitoring company. The issue is with SkyLine- the equipment and Service company that contracts with Guardian for monitoring. I apologize for the review. I will post the above to the skyline business page. Guardian actually assisted me with understanding the issues and what they handle and what Skyline handles.*****
Josh from the corporate offices reached out to me today to help with my issue. He was very understanding and actually listened to my frustrations. I'm happy to say we resolved my issue and Guardian made sure to take care of me as a customer. Thank you Josh, you were able to take a frustrating situation and make it a positive.
Sleazy sales reps. I was busy moving and the sales rep did not explain that the contract was for five years. He made sure to set up an installation appointment that made me waive my rights to cancel the contract. Dishonest company, now I am stuck with an alarm system installed that I am uncomfortable with. I would advise everyone to stay away. Update 12/31/15: After reading my yelp review, customer service contacted me and worked with me to modify my contract to terms acceptable to me. They obtained the names of the sales rep and said that they would contact his manager. They also offered to send another technician out to orient me to the system, as the original tech did not do a good job of that. The technician also had taken my original panel with him, which was my property and Guardian offered me a credit on my account to make up for this, as they could not get my property back to me.
Please do not use this service. My mother is in her late 80s. Last year she contacted Guardian to cancel her service and instead they renewed it for five years. That seemed very suspicious since she didn't have similar problems or miscommunication with any of her other services. She and I called this week, June 14, to cancel the service because she is moving out of the house due to illness, and we plan to sell the house. I was told that we could not cancel without a huge buyout fee. Under the circumstances, this seems fraudulent and is certainly unethical. This company seems to prey on the elderly. Update: In response to this review, a customer service rep explained that the company makes a large upfront investment in equipment. However, my mother had been a customer for about 5 years BEFORE she tried to cancel the first time, so the company has covered the costs of its investment. I'll contact customer service to fix this deception and provide another update. Update 2: After being in contact with 2 customer service reps via phone and email, I heard from a manager who agreed to cancel my Mom's service without a penalty fee, due to the situation with her health. This was a great relief to our family. My advice: be very careful about signing a contract with any security service.
I have had Guardian protection for 3 years. Good monitoring and good equipment. I had this system installed with my house when it was built 3 years ago. After some conversations with Guardian several months ago I was under assumption I had a 3 year contract set to expire in May. After calling them today to cancel because monitoring fee is to high they tell me it's five year contract. So I went back to installation paperwork and found it is 5 years. However, instead of having a date specifically on contract the 5 years is explained in the writing at bottom of the page. Lesson learned by me is to read contract completely however do feel like there should be specific place on the sheet that shows the date. Just be careful of the contract language.
I really hate Guardian and am angry to be trapped in a contract that was deceptively obtained. Sales process was unbelievably scummy and they straight up lied. Here's what happened. I was perfectly happy with my previous alarm company. After 3 years the people who installed it said my contract was up and did I want new equipment. I asked if it was the same company, and would the user interface for the alarm be as easy: specifically, you could set the alarm using a single button press (as the previous alarm company did it). Understand: I asked precisely that question. They said yes to both. Both were lies. It turns out that the sales people had moved on to a different alarm provider--Guardian--and I suppose that's why they could say they were the same company. The alarm requires 2 button presses--sounds simple, but I have noticed that many people are afraid they'll screw up and send the police or something when it's any thing but one press. Sure enough, my bookkeeper is afraid to set the alarm now. Another problem: When the alarm goes off they call from a variety of numbers WHICH DO NOT HAVE CALLER ID SAYING GUARDIAN. It's just random numbers with no party named. Since my phone number has been inaccurately released as a business support number, I screen calls. This means I have missed alarm calls from them. I wish Guardian only the worst. If you are thinking of getting a job there, please understand the kind of tactics they use.
We recently purchased a home that had Guardian's basic system preinstalled. In order for the door chime and a couple other basic features to work it required us to have a rep come out and activate the console. We knew this would mean a sales speech, but we were unprepared for how unprofessional of a visit we would have. When scheduling the visit we were up front that we wanted the console activated, but were not planning to sign up for their services. Once the sales rep started to see we were serious about not wanting a contract, he resorted to telling us how anyone breaking into our house would kill our dog before doing anything else. He then went on to say how the smoke detectors installed by the builder were useless and we'd be dead in our sleep before they went off, all to try and sell us on their detectors. He constantly dodged questions about costs and when we finally thought he saw how serious we were about not signing up, he starts asking my wife for her DOB and SSN. We then put our foot down that we we were not signing up for their service and he responded by telling us how we wasted his time. Unbelievable!!! After that experience we wouldn't use their services no matter how competitive their prices, which are horribly high.
Literally the worst customer service, possible. I will be cancelling as soon as this contract is up. They should be embarrassed. I cannot imagine how they retain customers.
This company is horrible don't ever sign up with them I havehad an installation scheduled for the past three weeks the technician has been out four times and the alarm system still doesn't work ,false alarms go off while I'm at work the sheriffs always showing up giving us tickets because of guardians errors they never give you any documentation to send to the sheriffs department nobody ever calls back we had an alarm go off and the alarm company told me to go inside my house since garage doir was open because the sheriff had already been there and they had not !!This company is bogus!
The rep came to the door friendly with a lot of promise he could not field plz do not go with this sercurity company if they come by ur house don't answer the door the sales person lies from the beginnings he promise that I would not have to pay the police monitoring but that was a lie then he said he pay for it out his on packet that was a lie they have workers that come right after that look like they need a background check very creepy really scary looking men they leave a mess when they go in ur attic they ask to use our ladder when they should have there own equipment they didn't cover all the windows that they say they would again back to this sale person plz beware
NEVER. I cannot get over the gall of this company. We signed a contract on a house with an existing system. We paid faithfully for 2 years then moved. We continued to pay the monthly service fee after disabling the system for another year via ACH Debit after moving out of the home with the service. I finally had enough and ceased the ACH debit. I called and they offered me a $250 contract cash out of the contract. We did not pay. A year passed. They sent me to collections for $250 even after paying them far too much already. I begrudgingly paid the amount to avoid the credit hit and to get these people out of my life. Then they started billing me a monthly service fee with late fees!! I feel like I am paying just to end the harassment. DO NOT SIGN A CONTRACT WITH THIS COMPANY.
What a joke. We had no problems with them at my last house on the initial installation, but we moved a couple months ago and getting the service transferred over to our new house since we had a 5 year contract. We have 2 years left of the contract but since we moved we have to sign a new 3 year contract. We had them scheduled to come out a few weeks ago and no one showed up during the 4 hour window. I called 10 minutes prior to the end of appointment and the man said he was running late. He didn't apologize and I never got a phone call at least for a heads up! Now, I'm at home for appointment attempt #2 and I get a call saying the rep. Went home sick and I have to reschedule. It's ridiculous that I'm stuck in this contract and I get poor service. I guess that's their way of not caring since they know they get their money either way. Wake up Guardian, it's almost 2018 and this is not the direction of a successful business! You won't last with bad service.
I got a call saying I was past due? how can this happen when my account is set up as automated billing. So it turns out when I transferred my services from my old home to my new home my address was not changed in their system? HOW can that happen when I moved from one city to another city. SO they sent all past due invoices to my old house? FOR WHAT? I don't live there then you say I owe for installation and partial monthly over 120 days past due? LOOK I do this kind of work and NOOOO FUCKEN way I'm past due when I'm not able to have bad credit... plus when I started my first contract with them I was being over billed for cameras that weren't installed they gave me a credit then I did the math and BOOM they owed me MORE of a credit? SO guardian cant do basic math OR change my billing address to my new home where the system is installed? WOW!!!!
I escalated the issue to the 3rd party installer, AMP, and discovered my system had not worked for about 6 weeks!!! They could not explain why they hadn't both detected AND corrected the problem. So, they refunded me for 6 weeks worth of service but I still have to pay the $25 service call fee. I hate being trapped in this contract, not knowing whether it's working or not - maybe I'll break into my own house every now and then to "test" the system since I can't actually rely on my security company to do it! But at least I got some money back...more than I was expecting.
Would give one star if I could! Do NOT use them! Terrible product. Have not been able to open my windows for two years. Falls off doors. Goes off at random in the middle of night. Will not let me cancel my contract even though I have been a client for 2 years and hate the product. They charge to come out fix their terrible product. DO NOT USE THEM!
Thanks for the response Katelyn. It still stands, I have half a "mystery" security system that barely functioned past 18-months while the other was installed under "flowery" language of it's terms. I should have completely ignored the salesman claims and just spent a full day looking over said contract. Seems the guy selling you a home security product isn't the most scrupulous person. So please everyone think twice before signing anything. Everyone, this reply shows the company's indifference for any "feelings of being mislead". So in closing Guardian Protection Services says "sorry!... but not sorry" :shoulder shrug:.
Nothing special, borderline rip off scam. This company will try to get you to sign a five-year contract during which time if you move or sell your home you cannot discontinue services and in fact you'll be made to pay out the remainder of the contract or buy out the contract even though you're receiving no services. This is a very unscrupulous company and it's a very "gotcha" contractual situation! Buyer beware!! Avoid these guys--you can set up a good system on your own for a lot less money than you'll wind up paying this company for nothing.
The most awful and dis-honest company I've ever dealt with in my life. DO NOT SIGN A CONTRACT with them. They hide the 36 months commitment in the agreement, until you sign it and then you're stuck!!!. They don't even have any customer remorse option and cancelation is more expensive than keep paying even when the monitoring is canceled by them. I stopped using the monitoring half way through as it was so annoying to use. I paid the 36 month fully, made sure that they indeed cancel the contract, and yet, a month later I realized they renewed the contract for another 60 (SIXTY) months. It was a horrible nightmare to get rid of them - they kept promising to stop sending bills, but kept sending them for months after that.
I was a customer with Guardian Security Systems for over 6 yrs. I began getting calls from their "techs" Oct 2015 that they needed to do a service call and that would cost $100. I asked them to cancel my account no one told me cancellation had to be in writing until August of 2016. They continued charging me for monitoring my security system and they were not actually monitoring. How does a company get away with charging you for protection and not providing the service?!?!!?
Piss poor communication and hidden "contract terms" When I moved into my new home, a walking saleswoman sold me for an alarm monitoring system. This was back in 2009. After the initial "contract" was up, I know I stated I wanted to cancel my alarm service. Well, somehow????, my contract was renewed in 2013 and since I didn't cancel, it auto renewed for another 36 months. Bullshit! So, the auto renew contract is supposedly renewed and "I" electronically signed the contract. Timing, auto renewal notice, contract expiration, these are all hidden and NOT ADVISED to the customer. This is HIDDEN and hushed so, the customer forget and YOU GET SLAMMED WITH some crazy ass 36 months. THIS IS A FRAUD, HIDDEN LIES and BAD BUSINESS PRACTICE.
I'm about to close on my new house. Was contacted by salesman because they prewired my home thru the builder. I tentatively scheduled a meeting but could not attend. Even after I said no thank you, he continued to contact me via texts and calls. I said NO, and he called me again. I told him do not call again and I got several more long texts. It was harrassing. I let the builder know about the incident and complained to the company. I shouldn't need protection from a security company sales rep.
Worst company ever. They locked me into a contract I don't want. They charge fees that I didn't authorize and I cannot take off (a $2 paper statement fee). Their tech support reps are rude and unhelpful. I don't have a password because I didn't sign up for the account. They refused to allow me to speak to a manager. Avoid this company at all costs. Terrible... terrible... terrible...
Called to cancel my service, since contract is up. Was told that only the loyalty dept. can do that, which will delay the cancel by 2 days. this is ridiculous and archaic. I should be able to do everything online. this service is highly overpriced as well.
Zero stars. I recently purchased a home with a Guardian Protection Services home security system installed. The previous owner did not give us the alarm activation code and they will not return any of our requested attempts to get it from them. I called Guardian Protection Services to ask them to uninstall their system or deactivate their alarm (of which I would willingly pay a fee to do so) because it repeatedly goes off for no reason and I have no way to turn off the alarm when it does. They are abhorrently unyielding in their efforts to ignore my request. I loathe this company and their customer service department. STEER CLEAR OF THIS COMPANY AND ANY HOME WITH THEIR SECURITY SYSTEM PREVIOUSLY INSTALLED.
Beware of Guardian's bait and switch tactics! Called Guardian to see what incentives it would offer us to switch our home burglar alarm monitoring system from ADT. Chris told my wife that the only cost would be a $99 installation fee; any equipment upgrades would be free. Andrea subsequently confirmed, when specifically asked by me and my wife in separate conversations, that our only cost would be the $99 installation fee. We were subsequently presented a contract that obligated us to pay over $900 for equipment, which fee would be waived only if we stayed with Guardian for 60 months. Now, maybe the Guardian upgrades (whatever they might be?) are worth $900; I don't really know. That's not the point. The point is that Guardian was dishonest with us from the outset--we're supposed to trust these people to safeguard our home? I don't think so. PS. Chris called me back, trying to convince me that he and Andrea had not been dishonest. I think it was an attempt to close the sale, but bullying tactics aren't especially effective. If they treat potential customers this way, I doubt existing customers get any better treatment. PPS. Yelp removed the above review, supposedly for violating its privacy policies, so I revised it to remove last names.
I echo the comments from other customers about the very poor customer service and faulty business practices. I moved and the new owners were unable to get a response from Guardian customer service to have the system transferred into their names. Alarm monitoring was cancelled 14 months ago and I have been paying for a turned off system. Customer service says they provide "options" but they are not viable. My new home already has a paid alarm system, the buyout amount is absurd (really, $750?), and then it was suggested I find someone to take over the contract (again, really?). The service rep, Monica, says she is working on my behalf but her words did not suggest so. I suggested that Guardian is actually saving money since they no longer have to devote resources to monitor the house and, as such, terminating this contract was not a total "loss" to Guardian. I am wondering if Guardian is breaching the contract since it is not providing any service for the fees charged? Monica is going to call me back next week to let me know what the account managers are "willing" to offer as a buyout amount. Guardian has already recouped the cost of the equipment installed but I am guessing Monica will tell me otherwise. It makes me wonder how people can work for a company with unscrupulous business practices. From a quick review of the other Yelp comments, my experience is not unique.
I wish I could give NO STARS. I was trying to deal with a rental home that belonged to my late wife -- she had a contract with them prior to our marriage. She died unexpectedly so I didnt know the password for the Security System account. I provided them with the death certificate as well as the marriage license. They still would not help me with the account because I didn't have the password and every question I asked was met with the same response. They are a horrible company and I'd rather be robbed than employ them to install a security system in any home I own.
Told me install was free, fob free for mother-in-law, special for 7 window contacts $99, got my first bill $1700! They said it was because I put an indoor camera outside, but my sales rep told me I could put them both inside, outside or one on and one outside. At no point did ANYONE SAY THIS WILL COST YOU X AMOUNT OF DOLLARS! Just sleazy sales in my opinion! Seems that NO-ONE CAN MAKE A DECISION WHO CAN WAIVE THESE FEES! Worst experience with buying our new home! Frustrated
WOW! All the reviews with one star seem to be right on with my experience. Sleazy sales reps and their customer service is an absolute JOKE. Yes, we did sign a contract to which we thought was a 2 year contract. We also expected that the sales rep was an ethical person but come to find out, NOPE. We didn't read the fine print signing us up for 5 years. Now, we have to convince the renters moving in to our house to take over the contract or we have to pay out nearly $900...we have just over a year left on the contract. Why would I try to convince someone to pay for worthless service? In regards to the monitoring, we had several instances where we accidentally tripped the alarm and Guardian decided that it was an accident and deemed it not worthy to call and check. They automatically assumed that all was fine. Washed their hands. Let that one sink in...an alarm monitoring company decided that nothing was wrong, without contacting me. Also, the battery you will need to replace mid way through your contract...$100. One can only hope that others will read the reviews and think twice about their safety and NOT go with Guardian. You will not get what you think you're paying for.
So in August 2015 me and my wife went to do our Deco option for our house before I had notice that my unit was deploying. The sales rep was polite, so polite tha he ended being a sleaze. They offered a state of the art security system with all the features. The house was finally built. In the first presentation they said the house was going to be pre-wired. The day they came to install, he started breaking the wall to wire the keypad and installed the sensors for 3 doors and that is it. The installer told my wife that she had 7 days to cancel the service. She calls the day after to ask some questions and one of them was the cancelation policy. They said we can't cancel because of a 5 year contract when the sales rep said the it was a 3 year service and the documents signed only say 44.95 by ______ for _____ . So because of their 5 year policy they want 20% of 44.95 x 5 years, thats about $1700.00. At this moment my wife is dealing with them, but if I get home from my deployment and the system is still there I'm ripping the damn thing and cancelling the freaking service. To all that are thinking or about to be a customer of Guardian Protection services, I urge you TO STOP YOU ARE MAKING A BIG MISTAKE. They dont help their customers at all they go back on their word and they alter the initial contract on their favor. I'm probably going to lose my hard earned money but my peace of mind is priceless. Quick Update Feb. 09 2016: This companies customer service is worthless. They reach out to customer that leave feedback on yelp and post comments like. "We would like to help you" "our customers are a top priority". This is just their way to try and convince you. If you are purchasing a new property and they offer this companies services run like if it was the plague. The way they trap the sales rep can say anything but paper is what counts, at first the sales rep would say your contract is only 36 months in length "fine print says 60 months", second you have a 7 day trial period "not true" and lastly its a state of the art system "Included 1 key pad and 3 door sensors, additional sensors are $40 each". The contract term doesnt start when they install, it actually begins when you signed up for the service. In my case back in August 2015, when the house was not even a lot. But that is why they have been in business for so long, by ripping regular folks and veterans out of their hard earned money. So after a week of dealing with them they opted to cancel my service for a whopping $1495.99 and it has to be done by mail and check or money order. Making the journey more difficult than what it has to be. Sincerely avoid them like the plague.
Crappy customer phone service. Did I say crappy. This is an understatement. The girls on the other end of the phone line have major attitude. #NoBueno
Salesmen lie to get you to sign a 3 year contract. We were told that we'd get the first year free, then would have to call to continue services otherwise monitoring would be discontinued. After the year, I got charged, called them and they said either I pay $700 or keep paying monthly for the next 3 years. She (Lauren) said it doesn't matter if the sales guy lied, we signed the contract. Granted I should of literally read the tiny contract print, but trusted Guardian as a company that their employees wouldn't lie to make a sale. Trying to get a hold of a supervisor now to resolve, but 'no one is available' to talk. Been waiting on a phone call back for the past 3 hours now. I know 4 of our neighbors that were told the same.... sounds like Guardian is going to have a neighboorhood full of people pissed.
Verbally told I could cancel at anytime, but now they claim I signed a 5 year contract. Good companies do not have to do this. I will be reporting them to the Better Business Bureau and my state and local consumer protection agency. I will also be contacting the leadership of Ryan Homes and NVR Ryan Homes to inform them of their business partners shady business practices. I feel it is my duty to warn as many people as possible.
Dishonesty from beginning to end. Please don't do business with this company. If you read all the fine print on the contract, it sounds like there is no way out, even after your 60 months are over. Here's how we terminated our "agreement" or contract with them. First, ask your local Guardian office for help. They were kind, helpful and very reasonable. They told me to write a letter and send it to corporate spelling out that I want to terminate the contract, include your password in the letter. Before you send it, take a picture. Call corporate and pay out the remaining months on your contract. Listen to them pretend to not understand that you want to CANCEL the agreement. Then listen to them try to LIE and tell you have a year more on your contract than you really do. Then listen to them try to give you an inflated "buyout" amount for the contract. They will then try to LIE and say they are giving you a discount on the buyout, when they are actually simply honoring the terms in the contract you have in front of you that you had to repeatedly remind them of. Get your confirmation number for the buyout payment. Then, get the customer service person's name, email address and send them that photo of the letter you mailed. Copy the person you talked to at your local guardian office for extra proof of intent to cancel. Then, don't do business with any company in the future till you research their honesty and past customer complaints. As a final note, I read that thieves today know these alarm systems only give them 30 seconds to grab the one most valuable thing they can find and get out. So that's what they do. So Guardian's services are rendered worthless anyway.
Guardian has the worst customer service and an extremely bad product. False alarm trips, zone connectivity issues, technicians not following up on service calls... And they thought they were doing us a favor by buying out our ADT contract... complete crap.... Heed my warning and review.
The installation process is horrible. I signed the contract on June 14 they sales rep supposed to call me net day to schedule the appointment and he never called back! I had to call them and the first one they had available was after 2+ weeks. on the first day of installation they sent a guy who was from their contracting company (tech force) and he didnt have half of the parts with him self and told me Guardian only sent these parts. he installed some of them took almost 5 hrs! then he said he will call back tomorrow and come back install rest. he never called back! I had to call guardian to follow up and they said they need to send the parts to the contractor and they need to put me for another installation which is again another 2 weeks for first one they have available. They guy showed up again on 2nd installation spend 4 hours and couldnt get the doorbell camera to work he said this camera they sent is not compatible with guardian system and they need to order a new one and schedule for another installation. I spend more than an hour on the phone with guardian to explain them how bad is their installation and service and they didnt care at allll!! he said he will send the right part to contractor and again scheduled me for another week for installation. I asked them put it at least on Saturday so I dont need to get off from work and they never did it. I asked them at least send me the yard sign and window label they never did! so the 3rd time finally a guardian tech showed up and after 3 hrs I was successful to convince him to at least try another camera see if it has same problem and finally he did and start working!!!!! all this time I couldnt every week I was getting a called from guardian that want to know how satisfied you are with system and when I told them after a month still system is not installed they just said sorry and hang up the phone they never bother themselves or care to escalate it and at least get a supervisor or manager call. Please please make sure dont sign contract with this company or at least make sure they first install the service and then you sign contract if you want it. now I have to pay them from june 14 for something that was not installed
Sign up for your Vivint Smart Home Security Plan Now: Get Your Quote Now
The thing I liked about Vivint was the fact that compared to most other companies they provide quality equipment. But then I heard about their customer service and I was forced to pass, but Intrution recommended me to a couple of fantastic companies that are consistently rated for their good customer service. I'm just deciding which one to go with.View More Reviews
Excellent & Professional Service, Fantastic Representatives and Service Personnel. Dependable Products. Easy to Handle. Great Feedback when asking questions!
My family and I decided to go with Vivint and we could not be happier, the gentleman that came to the house was very nice and full of knowledge, I read every detail of the agreement and everything matched up to what I was told. They covered all the equipment and we could not feel any more secure having the doorbell camera and the app on the phone!
I could not be happier with our vivint system. It gives my wife and good sense of security when I am not there.
Vivint has a great system, average service, and good people.
Make sure you work with a good technician. That will make all the difference in your experience.
Vivint is pretty good and I was skeptical. First off, I was approached by a door to door salesman. He was very professional and not pushy in the least. Best of all, he didn't lie to me. I found some bad reviews and brought them to his attention and he acknowledged them and let me know that they were usually people trying to get out of their contract early OR local technicians who are subcontracted. This is exactly what I had read, so I decided to go with the service.
I'm about a year into the service and I love it. The people monitoring have contacted me through the panel in a matter of minutes and I get text messages, emails and phone calls when the alarm goes off. It is impossible for me to miss strange occurrences.
The equipment has held up as well. Nothing has broken.
I integrated my NEST thermostat recently and it works great with their software.
Also, they update their software fairly often, which is a great plus.
Now on to the negatives. They are a little pricey, but you do get a lot of stuff and I find it worth the cost.
The reviews about the local contracted technicians is ABSOLUTELY true. You WILL have a rough time if you need someone to come to your home. It took 5 attempts to get someone to my home for a simple update to the firmware update (which turned into a wall panel replacement). I did not receive a visit, a phone call, a cancellation, NOTHING. It was the most frustrating experience I've ever had.
Like I said, I haven't had any equipment break, just the firmware issue, so hopefully you won't need an onsite technician.
We have been thrilled with the service and customer support. No issues whatsoever.
Great technology and wonderful customer service. Prices are a bit steep but the call time when emergency happens is very quick and the staff is exceptionally professional. No worse than others in business in terms of contracts.
We've had Vivint Security for a year. We had to contact Vivint once because the front door would not lock from app or keypad, the technician walked me through how to change the battery on the door lock quickly & professionally. We've had no issues with equipment, billing, or Service. They were quick to respond the one time our alarm was accidentally set off.
I personally like my alarm system. The ability to use it anywhere and set up custom actions for my convenience is great. The customer service reps that I dealt with were knowledge and helpful.
I replaced my old system with Vivint several months ago. The sales reps were great, informative, and professional. I called a couple of times with questions, and they were courteous and walked me through.Jan. wall mount went blank. Trued to fix over phone. Had to send out a tech. Also camers kept loosing wi fi. Tech said the installer used oldd systems wiring and caused it to lose connection. He ran new wire and fixed it, however. I was charged $49 for your error. Did not appreciate that. Overall satisfied.
Any issue I have had was quickly resolved. Our local support technician is vey prompt and professional.
I have had A Vivent security system for around 6 months. I have had a couple of minor equipment issues with an outdoor camera not connecting and a doorbell camera not working. Both cameras were replaced. I have found that the doorbell camera will stop working when the temperature falls below a certain point. Other than that I have no issues with the company. But their equipment is a little on the sub-par side.
We have been protected by Vivint for close to two years now. We are very happy thus far with the equipment and the customer support. We have, thank goodness never had to test their responsiveness.
Being able to lock/unlock a door remotely has been very useful on a number of occasions. I prefer to sleep in a much cooler room and find it a wonderful thing to be able to turn up the temperature before I crawl out of bed in the morning and be able to turn on the light in a dark room, all from the comfort from my bed.
Their apps are continually more responsive and easier to use. They are always adding more services that are easily added on and do not result in a higher monthly payment.
Vivint has been very responsive to any issues that have arisen. We are pleased with the system and the company.
Extremely pleased with Vivint. Have installed several monitoring systems including cameras. Local service reps are great. Only one instance that would be negative. Young man last summer came by and asked about our neighbors. We provided names of our neighbors. Next door neighbor had mentioned looking into alarm system. Young man kept coming even very late at night to talk to her. System was installed but we did not receive referral fee. Rep from UT called me regarding renewing at current price. Told him about neighbor; looked her up and gave me credit.
I think Vivint is offering great product with a great costumer service
The service is wonderful. I have been with this company since 2007 and I have been happy with them.
Monthly price is high, but customer service and the iphone app are both good.
I am enjoying Vivint's fine service and technical support. They seem to be a great company and are giving us excellent service.
I have experience positive interactions with Vivint, each person going out of their way to assist the two times I called. I was treated with respect and educated as I learned the system. The alarm system is easy to activate and disarm with very low maintenance. I do not need an office to go in an visit and Vivint has only been a quick phone call away. I am very satisfied with this business.
We have had vivint for about 4 months now and have had no complaints. They are on top of issues if one should arrive and respond very quickly. My dads house would have burned down if it wasn't for vivint's customer services quick actions.
Mostly satisfied with our Vivint services. We ran into a few problems, but were able to fix them ourselves via the Vivint YouTube channel and our knowledge of electronics & technolgy.
Installation was professional and neat. We had only one call-back. It was handled promptly and the technician was professional and knowledgeable. Very satisfied.
No complaints. Installation was prompt and courteous. Products work as expected. A couple of times when the alarm has tripped, was handled efficiently and politely.
We had some issues with a our Alarm System, but Vivint, Inc. has been very helpful with resolving them.
Excellent customer service, very prompt response and high quality hardware.
We got Vivint last year after lots of research on alarm companies. They have the best technology for home automation, and security.
Everything from locking doors, changing temperatures, checking motion sensors, answering doorbells and more can be done using the phone app which is exactly what we wanted.
The touchscreen panel is beautiful and easy to use. The Installer was quick and professional and cleaned up after. And the alarm service is the best I have seen compared to othes.
We have had Vivint Home Security now for a few months. We are very pleased with it. The company is quick to respond to anything out of the ordinary that shows up. The system is easy to use and understand. We are very happy with Vivint. Thank you.
I had received an offer for Vivant with my new purchase of the home. The installation was done by two very professional workers. So far I have felt good about my decision to purchase this security system. I pray it continues to work accurately and inexpensively for me at the current rate I am paying.
It's great to have the system set on my smart phone and this gives me more satisfaction. I plan on keeping them as long as the cost is in my budget.
Very happy with the service and pricing. I control many aspects of my home directly from my phone. The app works great and the equipment works great as well. So far, no major issues. Any minor issues were fixed and they made sure I was made whole for any conveniences.
Very satisfied with this company and their support and responsiveness.
I've had Vivint for approx. 5 months and is very satisfied and happy with my decision. I searched for a reputable, effective and efficient alarm system that was not common. I didn't want a common system as prof. burglars could probably break through the common systems.
The tech was skillful in assessing my specific needs and installing the best, custom alarm system based on my needs and lifestyle.
With the few false alarms, Vivint customer service was quick to determine if it was a false alarm or true alarm~nice to see and know. And, when my door bell malfunctioned, they were quick to dispatch for immediate repairs.
Coming from a customer service oriented industry, I've found Vivint to be a company that offers the highest customer service and peace of mind in protecting my loved ones and my home. I hope you'll consider Vivint in your alarm system needs.
I've had Vivint services since December 2015. I've been very impressed with installation, customer service, and the service itself. Vivint has been great to talk with over the phone, answer any questions I have, and resolve any problems I've had. Like any new technology, I've had a few problems, but all of them have been 100% resolved by Vivint.
I can only give them one complaint. I wish they called every time the alarm went off, even if it only went for for a few seconds. If I accidentally set my alarm off in the morning, and turn it off within seconds, they don't call. I wish they would. It would make me feel better to know that 100% of my alarms were responded to.
We have had this service for 6 months and we have been very happy.
Vivint gave me exactly the equipment promised at the rate they promised. My monthly fees and total costs were explained honestly and I have received outstanding service and feel completely secure when I am away from my home
I love the vivint system. It is the most user friendly system I have ever had. My only complaint is they put in a new phone app that does not work as well as the old one. On rainy days, the app won't work outside to open and close the garage door as it is supposed to. That is the time I most want it to work.
Vivint is an awesome company. Their service members and technicians are professional and efficient and their prices are great. I have had no issues with the equipment or the service. Any issues with the bill were a fault of my own and Vivint was extremely helpful in providing excellent service during these issues. I have already recommended this company to my friends.
I first had Vivint installed in my house, but later moved into an apartment and the system came with me. The system is technologically advanced and so easy to use. The one time I had a problem with the panel, the online technician walked me through the resolution. I have the IPhone app and can control everything by remote.