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Guardian Protection is a regional home security company based in Pennsylvania. They service those in the Eastern and Southern US. They have some good reviews from customers when it comes to their equipment quality and also they have a best price guarantee, which is pretty interesting. The biggest negatives were that there were some reports of issues with customer service.
SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Guardian Protection: 8.2/10
Guardian Protection: 8/10
Guardian Protection: 8.2/10
Guardian Protection: 8.5/10
My technician Chuck was very polite and informative. He made sure I understood the system and helped me with my phone appView More Reviews
Sean Hennigan was an absolute brainiac. He was pleasant, investigative and solution oriented.. Smart Man..thanks Sean
Since I signed the contract I've had numerous problems with the security system. We've had techs come out to fix the same issues on more than one occasion and here we are again, needing a third tech to come out due to the system not connecting to guardian. So basically, we've been paying for a service that is not functioning. The tech was scheduled to come out yesterday, I received a call that he needed to cancel... then when I provided my availability, it was not an option. (Mind you we waited a few weeks for an appt). I was told the ONLY tech that is available to service my area (78725) lives 1.5 hours away- probably the reason it takes so long to get someone out here. I asked to cancel my contract, I was placed on hold for a few minutes. I was then told that all reps were busy and was offered to have rep call me back... I agreed, and as of today- I have not yet received the call. I do NOT recommend this company. I should have stayed with the local alarm service I had the past 3 years... never had an issue. *****since this post I became aware that the issue is not with Guardian, the monitoring company. The issue is with SkyLine- the equipment and Service company that contracts with Guardian for monitoring. I apologize for the review. I will post the above to the skyline business page. Guardian actually assisted me with understanding the issues and what they handle and what Skyline handles.*****
Josh from the corporate offices reached out to me today to help with my issue. He was very understanding and actually listened to my frustrations. I'm happy to say we resolved my issue and Guardian made sure to take care of me as a customer. Thank you Josh, you were able to take a frustrating situation and make it a positive.
Sleazy sales reps. I was busy moving and the sales rep did not explain that the contract was for five years. He made sure to set up an installation appointment that made me waive my rights to cancel the contract. Dishonest company, now I am stuck with an alarm system installed that I am uncomfortable with. I would advise everyone to stay away. Update 12/31/15: After reading my yelp review, customer service contacted me and worked with me to modify my contract to terms acceptable to me. They obtained the names of the sales rep and said that they would contact his manager. They also offered to send another technician out to orient me to the system, as the original tech did not do a good job of that. The technician also had taken my original panel with him, which was my property and Guardian offered me a credit on my account to make up for this, as they could not get my property back to me.
Please do not use this service. My mother is in her late 80s. Last year she contacted Guardian to cancel her service and instead they renewed it for five years. That seemed very suspicious since she didn't have similar problems or miscommunication with any of her other services. She and I called this week, June 14, to cancel the service because she is moving out of the house due to illness, and we plan to sell the house. I was told that we could not cancel without a huge buyout fee. Under the circumstances, this seems fraudulent and is certainly unethical. This company seems to prey on the elderly. Update: In response to this review, a customer service rep explained that the company makes a large upfront investment in equipment. However, my mother had been a customer for about 5 years BEFORE she tried to cancel the first time, so the company has covered the costs of its investment. I'll contact customer service to fix this deception and provide another update. Update 2: After being in contact with 2 customer service reps via phone and email, I heard from a manager who agreed to cancel my Mom's service without a penalty fee, due to the situation with her health. This was a great relief to our family. My advice: be very careful about signing a contract with any security service.
I have had Guardian protection for 3 years. Good monitoring and good equipment. I had this system installed with my house when it was built 3 years ago. After some conversations with Guardian several months ago I was under assumption I had a 3 year contract set to expire in May. After calling them today to cancel because monitoring fee is to high they tell me it's five year contract. So I went back to installation paperwork and found it is 5 years. However, instead of having a date specifically on contract the 5 years is explained in the writing at bottom of the page. Lesson learned by me is to read contract completely however do feel like there should be specific place on the sheet that shows the date. Just be careful of the contract language.
I really hate Guardian and am angry to be trapped in a contract that was deceptively obtained. Sales process was unbelievably scummy and they straight up lied. Here's what happened. I was perfectly happy with my previous alarm company. After 3 years the people who installed it said my contract was up and did I want new equipment. I asked if it was the same company, and would the user interface for the alarm be as easy: specifically, you could set the alarm using a single button press (as the previous alarm company did it). Understand: I asked precisely that question. They said yes to both. Both were lies. It turns out that the sales people had moved on to a different alarm provider--Guardian--and I suppose that's why they could say they were the same company. The alarm requires 2 button presses--sounds simple, but I have noticed that many people are afraid they'll screw up and send the police or something when it's any thing but one press. Sure enough, my bookkeeper is afraid to set the alarm now. Another problem: When the alarm goes off they call from a variety of numbers WHICH DO NOT HAVE CALLER ID SAYING GUARDIAN. It's just random numbers with no party named. Since my phone number has been inaccurately released as a business support number, I screen calls. This means I have missed alarm calls from them. I wish Guardian only the worst. If you are thinking of getting a job there, please understand the kind of tactics they use.
We recently purchased a home that had Guardian's basic system preinstalled. In order for the door chime and a couple other basic features to work it required us to have a rep come out and activate the console. We knew this would mean a sales speech, but we were unprepared for how unprofessional of a visit we would have. When scheduling the visit we were up front that we wanted the console activated, but were not planning to sign up for their services. Once the sales rep started to see we were serious about not wanting a contract, he resorted to telling us how anyone breaking into our house would kill our dog before doing anything else. He then went on to say how the smoke detectors installed by the builder were useless and we'd be dead in our sleep before they went off, all to try and sell us on their detectors. He constantly dodged questions about costs and when we finally thought he saw how serious we were about not signing up, he starts asking my wife for her DOB and SSN. We then put our foot down that we we were not signing up for their service and he responded by telling us how we wasted his time. Unbelievable!!! After that experience we wouldn't use their services no matter how competitive their prices, which are horribly high.
Literally the worst customer service, possible. I will be cancelling as soon as this contract is up. They should be embarrassed. I cannot imagine how they retain customers.
This company is horrible don't ever sign up with them I havehad an installation scheduled for the past three weeks the technician has been out four times and the alarm system still doesn't work ,false alarms go off while I'm at work the sheriffs always showing up giving us tickets because of guardians errors they never give you any documentation to send to the sheriffs department nobody ever calls back we had an alarm go off and the alarm company told me to go inside my house since garage doir was open because the sheriff had already been there and they had not !!This company is bogus!
The rep came to the door friendly with a lot of promise he could not field plz do not go with this sercurity company if they come by ur house don't answer the door the sales person lies from the beginnings he promise that I would not have to pay the police monitoring but that was a lie then he said he pay for it out his on packet that was a lie they have workers that come right after that look like they need a background check very creepy really scary looking men they leave a mess when they go in ur attic they ask to use our ladder when they should have there own equipment they didn't cover all the windows that they say they would again back to this sale person plz beware
NEVER. I cannot get over the gall of this company. We signed a contract on a house with an existing system. We paid faithfully for 2 years then moved. We continued to pay the monthly service fee after disabling the system for another year via ACH Debit after moving out of the home with the service. I finally had enough and ceased the ACH debit. I called and they offered me a $250 contract cash out of the contract. We did not pay. A year passed. They sent me to collections for $250 even after paying them far too much already. I begrudgingly paid the amount to avoid the credit hit and to get these people out of my life. Then they started billing me a monthly service fee with late fees!! I feel like I am paying just to end the harassment. DO NOT SIGN A CONTRACT WITH THIS COMPANY.
What a joke. We had no problems with them at my last house on the initial installation, but we moved a couple months ago and getting the service transferred over to our new house since we had a 5 year contract. We have 2 years left of the contract but since we moved we have to sign a new 3 year contract. We had them scheduled to come out a few weeks ago and no one showed up during the 4 hour window. I called 10 minutes prior to the end of appointment and the man said he was running late. He didn't apologize and I never got a phone call at least for a heads up! Now, I'm at home for appointment attempt #2 and I get a call saying the rep. Went home sick and I have to reschedule. It's ridiculous that I'm stuck in this contract and I get poor service. I guess that's their way of not caring since they know they get their money either way. Wake up Guardian, it's almost 2018 and this is not the direction of a successful business! You won't last with bad service.
I got a call saying I was past due? how can this happen when my account is set up as automated billing. So it turns out when I transferred my services from my old home to my new home my address was not changed in their system? HOW can that happen when I moved from one city to another city. SO they sent all past due invoices to my old house? FOR WHAT? I don't live there then you say I owe for installation and partial monthly over 120 days past due? LOOK I do this kind of work and NOOOO FUCKEN way I'm past due when I'm not able to have bad credit... plus when I started my first contract with them I was being over billed for cameras that weren't installed they gave me a credit then I did the math and BOOM they owed me MORE of a credit? SO guardian cant do basic math OR change my billing address to my new home where the system is installed? WOW!!!!
I escalated the issue to the 3rd party installer, AMP, and discovered my system had not worked for about 6 weeks!!! They could not explain why they hadn't both detected AND corrected the problem. So, they refunded me for 6 weeks worth of service but I still have to pay the $25 service call fee. I hate being trapped in this contract, not knowing whether it's working or not - maybe I'll break into my own house every now and then to "test" the system since I can't actually rely on my security company to do it! But at least I got some money back...more than I was expecting.
Would give one star if I could! Do NOT use them! Terrible product. Have not been able to open my windows for two years. Falls off doors. Goes off at random in the middle of night. Will not let me cancel my contract even though I have been a client for 2 years and hate the product. They charge to come out fix their terrible product. DO NOT USE THEM!
Thanks for the response Katelyn. It still stands, I have half a "mystery" security system that barely functioned past 18-months while the other was installed under "flowery" language of it's terms. I should have completely ignored the salesman claims and just spent a full day looking over said contract. Seems the guy selling you a home security product isn't the most scrupulous person. So please everyone think twice before signing anything. Everyone, this reply shows the company's indifference for any "feelings of being mislead". So in closing Guardian Protection Services says "sorry!... but not sorry" :shoulder shrug:.
Nothing special, borderline rip off scam. This company will try to get you to sign a five-year contract during which time if you move or sell your home you cannot discontinue services and in fact you'll be made to pay out the remainder of the contract or buy out the contract even though you're receiving no services. This is a very unscrupulous company and it's a very "gotcha" contractual situation! Buyer beware!! Avoid these guys--you can set up a good system on your own for a lot less money than you'll wind up paying this company for nothing.
The most awful and dis-honest company I've ever dealt with in my life. DO NOT SIGN A CONTRACT with them. They hide the 36 months commitment in the agreement, until you sign it and then you're stuck!!!. They don't even have any customer remorse option and cancelation is more expensive than keep paying even when the monitoring is canceled by them. I stopped using the monitoring half way through as it was so annoying to use. I paid the 36 month fully, made sure that they indeed cancel the contract, and yet, a month later I realized they renewed the contract for another 60 (SIXTY) months. It was a horrible nightmare to get rid of them - they kept promising to stop sending bills, but kept sending them for months after that.
I was a customer with Guardian Security Systems for over 6 yrs. I began getting calls from their "techs" Oct 2015 that they needed to do a service call and that would cost $100. I asked them to cancel my account no one told me cancellation had to be in writing until August of 2016. They continued charging me for monitoring my security system and they were not actually monitoring. How does a company get away with charging you for protection and not providing the service?!?!!?
Piss poor communication and hidden "contract terms" When I moved into my new home, a walking saleswoman sold me for an alarm monitoring system. This was back in 2009. After the initial "contract" was up, I know I stated I wanted to cancel my alarm service. Well, somehow????, my contract was renewed in 2013 and since I didn't cancel, it auto renewed for another 36 months. Bullshit! So, the auto renew contract is supposedly renewed and "I" electronically signed the contract. Timing, auto renewal notice, contract expiration, these are all hidden and NOT ADVISED to the customer. This is HIDDEN and hushed so, the customer forget and YOU GET SLAMMED WITH some crazy ass 36 months. THIS IS A FRAUD, HIDDEN LIES and BAD BUSINESS PRACTICE.
I'm about to close on my new house. Was contacted by salesman because they prewired my home thru the builder. I tentatively scheduled a meeting but could not attend. Even after I said no thank you, he continued to contact me via texts and calls. I said NO, and he called me again. I told him do not call again and I got several more long texts. It was harrassing. I let the builder know about the incident and complained to the company. I shouldn't need protection from a security company sales rep.
Worst company ever. They locked me into a contract I don't want. They charge fees that I didn't authorize and I cannot take off (a $2 paper statement fee). Their tech support reps are rude and unhelpful. I don't have a password because I didn't sign up for the account. They refused to allow me to speak to a manager. Avoid this company at all costs. Terrible... terrible... terrible...
Called to cancel my service, since contract is up. Was told that only the loyalty dept. can do that, which will delay the cancel by 2 days. this is ridiculous and archaic. I should be able to do everything online. this service is highly overpriced as well.
Zero stars. I recently purchased a home with a Guardian Protection Services home security system installed. The previous owner did not give us the alarm activation code and they will not return any of our requested attempts to get it from them. I called Guardian Protection Services to ask them to uninstall their system or deactivate their alarm (of which I would willingly pay a fee to do so) because it repeatedly goes off for no reason and I have no way to turn off the alarm when it does. They are abhorrently unyielding in their efforts to ignore my request. I loathe this company and their customer service department. STEER CLEAR OF THIS COMPANY AND ANY HOME WITH THEIR SECURITY SYSTEM PREVIOUSLY INSTALLED.
Beware of Guardian's bait and switch tactics! Called Guardian to see what incentives it would offer us to switch our home burglar alarm monitoring system from ADT. Chris told my wife that the only cost would be a $99 installation fee; any equipment upgrades would be free. Andrea subsequently confirmed, when specifically asked by me and my wife in separate conversations, that our only cost would be the $99 installation fee. We were subsequently presented a contract that obligated us to pay over $900 for equipment, which fee would be waived only if we stayed with Guardian for 60 months. Now, maybe the Guardian upgrades (whatever they might be?) are worth $900; I don't really know. That's not the point. The point is that Guardian was dishonest with us from the outset--we're supposed to trust these people to safeguard our home? I don't think so. PS. Chris called me back, trying to convince me that he and Andrea had not been dishonest. I think it was an attempt to close the sale, but bullying tactics aren't especially effective. If they treat potential customers this way, I doubt existing customers get any better treatment. PPS. Yelp removed the above review, supposedly for violating its privacy policies, so I revised it to remove last names.
I echo the comments from other customers about the very poor customer service and faulty business practices. I moved and the new owners were unable to get a response from Guardian customer service to have the system transferred into their names. Alarm monitoring was cancelled 14 months ago and I have been paying for a turned off system. Customer service says they provide "options" but they are not viable. My new home already has a paid alarm system, the buyout amount is absurd (really, $750?), and then it was suggested I find someone to take over the contract (again, really?). The service rep, Monica, says she is working on my behalf but her words did not suggest so. I suggested that Guardian is actually saving money since they no longer have to devote resources to monitor the house and, as such, terminating this contract was not a total "loss" to Guardian. I am wondering if Guardian is breaching the contract since it is not providing any service for the fees charged? Monica is going to call me back next week to let me know what the account managers are "willing" to offer as a buyout amount. Guardian has already recouped the cost of the equipment installed but I am guessing Monica will tell me otherwise. It makes me wonder how people can work for a company with unscrupulous business practices. From a quick review of the other Yelp comments, my experience is not unique.
I wish I could give NO STARS. I was trying to deal with a rental home that belonged to my late wife -- she had a contract with them prior to our marriage. She died unexpectedly so I didnt know the password for the Security System account. I provided them with the death certificate as well as the marriage license. They still would not help me with the account because I didn't have the password and every question I asked was met with the same response. They are a horrible company and I'd rather be robbed than employ them to install a security system in any home I own.
Told me install was free, fob free for mother-in-law, special for 7 window contacts $99, got my first bill $1700! They said it was because I put an indoor camera outside, but my sales rep told me I could put them both inside, outside or one on and one outside. At no point did ANYONE SAY THIS WILL COST YOU X AMOUNT OF DOLLARS! Just sleazy sales in my opinion! Seems that NO-ONE CAN MAKE A DECISION WHO CAN WAIVE THESE FEES! Worst experience with buying our new home! Frustrated
WOW! All the reviews with one star seem to be right on with my experience. Sleazy sales reps and their customer service is an absolute JOKE. Yes, we did sign a contract to which we thought was a 2 year contract. We also expected that the sales rep was an ethical person but come to find out, NOPE. We didn't read the fine print signing us up for 5 years. Now, we have to convince the renters moving in to our house to take over the contract or we have to pay out nearly $900...we have just over a year left on the contract. Why would I try to convince someone to pay for worthless service? In regards to the monitoring, we had several instances where we accidentally tripped the alarm and Guardian decided that it was an accident and deemed it not worthy to call and check. They automatically assumed that all was fine. Washed their hands. Let that one sink in...an alarm monitoring company decided that nothing was wrong, without contacting me. Also, the battery you will need to replace mid way through your contract...$100. One can only hope that others will read the reviews and think twice about their safety and NOT go with Guardian. You will not get what you think you're paying for.
So in August 2015 me and my wife went to do our Deco option for our house before I had notice that my unit was deploying. The sales rep was polite, so polite tha he ended being a sleaze. They offered a state of the art security system with all the features. The house was finally built. In the first presentation they said the house was going to be pre-wired. The day they came to install, he started breaking the wall to wire the keypad and installed the sensors for 3 doors and that is it. The installer told my wife that she had 7 days to cancel the service. She calls the day after to ask some questions and one of them was the cancelation policy. They said we can't cancel because of a 5 year contract when the sales rep said the it was a 3 year service and the documents signed only say 44.95 by ______ for _____ . So because of their 5 year policy they want 20% of 44.95 x 5 years, thats about $1700.00. At this moment my wife is dealing with them, but if I get home from my deployment and the system is still there I'm ripping the damn thing and cancelling the freaking service. To all that are thinking or about to be a customer of Guardian Protection services, I urge you TO STOP YOU ARE MAKING A BIG MISTAKE. They dont help their customers at all they go back on their word and they alter the initial contract on their favor. I'm probably going to lose my hard earned money but my peace of mind is priceless. Quick Update Feb. 09 2016: This companies customer service is worthless. They reach out to customer that leave feedback on yelp and post comments like. "We would like to help you" "our customers are a top priority". This is just their way to try and convince you. If you are purchasing a new property and they offer this companies services run like if it was the plague. The way they trap the sales rep can say anything but paper is what counts, at first the sales rep would say your contract is only 36 months in length "fine print says 60 months", second you have a 7 day trial period "not true" and lastly its a state of the art system "Included 1 key pad and 3 door sensors, additional sensors are $40 each". The contract term doesnt start when they install, it actually begins when you signed up for the service. In my case back in August 2015, when the house was not even a lot. But that is why they have been in business for so long, by ripping regular folks and veterans out of their hard earned money. So after a week of dealing with them they opted to cancel my service for a whopping $1495.99 and it has to be done by mail and check or money order. Making the journey more difficult than what it has to be. Sincerely avoid them like the plague.
Crappy customer phone service. Did I say crappy. This is an understatement. The girls on the other end of the phone line have major attitude. #NoBueno
Salesmen lie to get you to sign a 3 year contract. We were told that we'd get the first year free, then would have to call to continue services otherwise monitoring would be discontinued. After the year, I got charged, called them and they said either I pay $700 or keep paying monthly for the next 3 years. She (Lauren) said it doesn't matter if the sales guy lied, we signed the contract. Granted I should of literally read the tiny contract print, but trusted Guardian as a company that their employees wouldn't lie to make a sale. Trying to get a hold of a supervisor now to resolve, but 'no one is available' to talk. Been waiting on a phone call back for the past 3 hours now. I know 4 of our neighbors that were told the same.... sounds like Guardian is going to have a neighboorhood full of people pissed.
Verbally told I could cancel at anytime, but now they claim I signed a 5 year contract. Good companies do not have to do this. I will be reporting them to the Better Business Bureau and my state and local consumer protection agency. I will also be contacting the leadership of Ryan Homes and NVR Ryan Homes to inform them of their business partners shady business practices. I feel it is my duty to warn as many people as possible.
Dishonesty from beginning to end. Please don't do business with this company. If you read all the fine print on the contract, it sounds like there is no way out, even after your 60 months are over. Here's how we terminated our "agreement" or contract with them. First, ask your local Guardian office for help. They were kind, helpful and very reasonable. They told me to write a letter and send it to corporate spelling out that I want to terminate the contract, include your password in the letter. Before you send it, take a picture. Call corporate and pay out the remaining months on your contract. Listen to them pretend to not understand that you want to CANCEL the agreement. Then listen to them try to LIE and tell you have a year more on your contract than you really do. Then listen to them try to give you an inflated "buyout" amount for the contract. They will then try to LIE and say they are giving you a discount on the buyout, when they are actually simply honoring the terms in the contract you have in front of you that you had to repeatedly remind them of. Get your confirmation number for the buyout payment. Then, get the customer service person's name, email address and send them that photo of the letter you mailed. Copy the person you talked to at your local guardian office for extra proof of intent to cancel. Then, don't do business with any company in the future till you research their honesty and past customer complaints. As a final note, I read that thieves today know these alarm systems only give them 30 seconds to grab the one most valuable thing they can find and get out. So that's what they do. So Guardian's services are rendered worthless anyway.
Guardian has the worst customer service and an extremely bad product. False alarm trips, zone connectivity issues, technicians not following up on service calls... And they thought they were doing us a favor by buying out our ADT contract... complete crap.... Heed my warning and review.
The installation process is horrible. I signed the contract on June 14 they sales rep supposed to call me net day to schedule the appointment and he never called back! I had to call them and the first one they had available was after 2+ weeks. on the first day of installation they sent a guy who was from their contracting company (tech force) and he didnt have half of the parts with him self and told me Guardian only sent these parts. he installed some of them took almost 5 hrs! then he said he will call back tomorrow and come back install rest. he never called back! I had to call guardian to follow up and they said they need to send the parts to the contractor and they need to put me for another installation which is again another 2 weeks for first one they have available. They guy showed up again on 2nd installation spend 4 hours and couldnt get the doorbell camera to work he said this camera they sent is not compatible with guardian system and they need to order a new one and schedule for another installation. I spend more than an hour on the phone with guardian to explain them how bad is their installation and service and they didnt care at allll!! he said he will send the right part to contractor and again scheduled me for another week for installation. I asked them put it at least on Saturday so I dont need to get off from work and they never did it. I asked them at least send me the yard sign and window label they never did! so the 3rd time finally a guardian tech showed up and after 3 hrs I was successful to convince him to at least try another camera see if it has same problem and finally he did and start working!!!!! all this time I couldnt every week I was getting a called from guardian that want to know how satisfied you are with system and when I told them after a month still system is not installed they just said sorry and hang up the phone they never bother themselves or care to escalate it and at least get a supervisor or manager call. Please please make sure dont sign contract with this company or at least make sure they first install the service and then you sign contract if you want it. now I have to pay them from june 14 for something that was not installed
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Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.
Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.
The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.
Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.
Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!
I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.
It's comprehensive but user-friendly. It's totally wireless and still runs without house power. It features live monitoring and can be controlled from your smartphone. Setup was easy. I pay $14.99 per month for live monitoring. It works excellent and provides thorough security coverage. Great value. Well worth the price in comparison to its competitors.
I was pleasantly surprised by their support center. Everyone was extremely pleasant and helpful. No request went unfulfilled. I would highly recommend this company!! Technician was prompt and pleasant. He was in my house for maybe an hour and then spent as much time as I needed explaining to me how everything worked. Not rushed or rude at all.
The service makes me feel safe when alone at home. I get a call if something go wrong. I feel safe from all. If I was to get sick I can still get help. Knowing my safety is just a call away. Easy to set up. Motion detectors, window locks and you can also get a camera. Being able to know you're safe gives you peace of mind. Helps me monitor my house from anywhere. Grandkids never know I'm watching them. I know that they're safe. Everyday I smile because my system is on and protecting me and my family. At a great low cost and I could activate myself. Satisfaction guarantee. Anyone can do it and you will be on your way to safety. Puts a smile on my face.
Great system. I accidentally hit the panic button as I was carrying heavy furniture up my front steps and bumped the key fob/remote into the railing. I got a call from Simplisafe in less than a minute, they were checking on me to see if I was ok!
I've had this system over a year and thought it had recently malfunctioned, I called customer service and all I had to do was replace the batteries in the keypad, that was easy. The customer service reps have always been extremely kind and helpful. Thanks Simplisafe.
I had this service since 2013. I have nothing but great things to say about them. Whenever I had a problem with service or the product I had a great experience.
For the price one is paying per month, its an absolute value.
I cant wait until they get their camera system available in December 2015.
I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth... until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say... wrong password or are you connected to the internet.
This company has excellent customer service. I purchased one of their systems, but found it probably wasn't going to do me any good if I didn't buy the monitoring package. I initially thought it would be great for when we are home. But when I got to thinking about it, what would happen if we were out of town and the alarm ( siren) went off. So , I thought best to return it. The customer service person helped me with one phone call and made arrangement to send it back for a refund. I was was not put on "hold". He did not try to talk me into keeping it or did he try to sell me anything else. He gave me all the information I needed to send it back immediately. I have never encountered such service from anyone in the past. These guys are great and I would highly recommend them to anyone in need of a security system.
So far so good. Only had a week, but install and set up was a piece of cake. Had to customer support for a couple of clarifying questions, wait time seemed a little long but I expected it so no big deal. They answered all questions and offered to help with anything else. 3 close friends including my homeowners insurance company owner currently use this system so I gave it a try based on their positive feedback.
I HAD THE SAME SECURITY SYSTEM AND MONITORING COMPANY FOR OVER 30 YEARS. I recently had new windows installed in the home and the energy efficient frames covered the wires on each window. There was no way to restore the old wired system. They offered a wireless system for $300 with a new two year contract for $29/month. Problem was the base system had only about 4 door/window sensors. I needed 12 and the cost was an extra $400.00 ($50 each).
I researched the top systems with all the bells and whistles and fancy control panel screens. Then I found SimpliSafe and was skeptical at first. NO CONTRACT REQUIRED! I bought the build it yourself system with everything including keychain remotes (2), CO alarm, siren, smoke detector, and all sensors for $600! Signed up for their monitoring program at $14.95/month. My old alarm company was $29/month. I've worked in every type of electronics fields that you can imagine and when I got the package I was extremely pleased! I was able to select only the sensors that I needed and should I decide to add something else later it is easy. The components are solid and very easy to install. You can look at online videos or simply read the small manual to install. Based on a technical writing job I had this is the best manual I can imagine. Pictures with clear explanations. The icing on the cake is the telephone support. Called the phone number, pressed 2 and I was speaking to CS rep within TWO MINUTES!!! Not an overseas call center and these people knew how to help and could easily access system remotely to test.
You can use the system with a land line, but unless your area isn't covered by wireless carriers use wireless. Our connectivity with the alarm system is better than our two cell carriers.
There are standard packages, but I found do it yourself was best for me. I've a large home so it will be less expensive for those with smaller homes or apartments.
The savings on monitoring cost will effectively pay for the system in 40 months.
Check your existing contract if you already have a service. Many, like mine, have automatic renewal for one year periods. Put on your happy face and call to tell them you wish to cancel. You're moving to Italy, selling your home to travel in new motorhome... I'd been with our company for a long time and the CS rep voided the annual contract, made it month to month, with a single payment remaining. All I had to do was FAX a letter with my request and reason. YOUR RESULTS MAY VARY!
I've had my Simplisafe system for about 6 months now and have had two experiences of their efficiency. First, I accidentally pressed my remote's panic button when changing it out of the previous day's pants. In less than ten seconds SS was calling my phone and I quickly confirmed the accident with appropriate safe word use. They cancelled their call to our local 911 center. Second, a ceiling tile in my basement fell and set off a motion detector. Again, in seconds they had me on the phone and we cleared up the problem in an impressive, regimented manner. Their contact staff was efficient and courteous. I love my Simplisafe system and have great peace of mind with it in service.
I've been using Simplisafe for more than a year and their service is outstanding. Their dispatch center is prompt and direct. The service has been reliable at protecting our home year-round. Their pricing is competitive to other alarm services and setting up the sensors is a breeze. You won't be disappointed!
Simplisafe has been great for us and our company. We purchased one of the original systems back in 2015. The setup was easy and when we had a problem, customer service was available and totally helpful. Later, when the system had problems, they were again available and helpful in guiding us to a solution with no cost to us.
The best story from our uneventful relationship with Simplisafe came when there was a fire in the building of our office. The "false alarm reduction" company that all of us have to pay for tried to charge us a fine and Simplisafe took over and resolved the problem for us. No other company has ever been willing to take on a frustrating task like that for us, and again they did it at no charge.
Thanks Simplisafe. Your team is great to work with. And so today we just purchased a new system to add to our home.
Really nice stuff.... Turned my home into a impenetrable fortress with this stuff and easy to install. From really cool servalances cams, water detectors and anything else you need, and I do mean everything... I've only been with them for a week now, but am very impressed. Pretty costley startup to purchase the equipment, but I got it all, after figuring it out it will pay for itself in 2 1/2 years.. The $25 a monthly monitoring fee will be 1/2 the cost I am paying for my old service and its all savings thereafter. And did I mention if you need help there a fast phone call away and on the phone with you in seconds if that alarm goes of.
SimpliSafe had a deal on the **** ******** Thermostat, purchased item and waited for a week. Was not until I called in to ask about order status they informed me they have oversold the Nest Thermostats and will not be shipping them out nor honoring their price on future inventory.
I've had a SimpliSafe system for years. They seem to respond to alarm events as quickly as any other monitoring service I've ever used. Their customer support is lacking. I learned the hard way that if you need support, call as though you're a new customer. Someone will talk to you if you're a new customer. If you choose the customer support option, you'll be on hold forever. Don't expect a callback after leaving a voice message either. The equipment almost all worked when it was new. They replaced the parts that didn't work, but the replacements didn't always work either. Beware that the equipment is cheap and slowly stops working right around the time it's no longer covered under the replacement policy. For me personally they've always been good about shipping new common parts. I've never ordered anything fancier than sensors, key fobs, batteries and signs. Their system is great for people who need a theft deterrent, a portable system and/or do not want to pay for a monitoring service but still want sensors with an alarm. I wouldn't recommend them to someone who wants a reliable monitored security system.
I purchased the simplisafe unit and have been adding devices as I can afford. Recently we learned there is a new Simplisafe and have been told that our existing units are not backward compatible and we would have to purchase all over again if we wanted to upgrade. Simplisafe has upgraded in the past when they upgraded from S1 to S2 but now that they have S3 they are refusing to provide an upgrade path or offer existing customers a discount to purchase the new systems. This is very poor customer service in my experience and I will not re-purchase an entire system every time they upgrade. Be aware of this practice because they kept selling the old units even when the new systems were hours away from being sold on the website
Now I am really disliking this company for different reasons. First I returned an item, they acknowledged receiving it but the refund never came. I called them after 2 months and the agent said "oh let me process the refund since we already got the item". Meaning to say nothing could have been done supposedly.
After that I tried calling customer service due to triggered alarm but it's impossible to contact them. Very poor customer service. I would suggest you find a better alarm company before you purchase their product.
Simplisafe a monitoring system that sells self-maintaining alarms to protect your property has not been able to solve any issues related to the product I bought in January 2017. They have changed the system 3 times, sent countless replacement parts. Every time we call to trouble shoot, we spend over an hour guessing what could be the issue. Their customer service is not trained and after escalating to managers we get temporary solutions. This has completely changed our perception about simplisafe's ability to protect our home. When I asked for a refund I was told that they could not honor that request. So now I'm stuck with a malfunctioning home protection system. Any solution that I might get from this forum?
I ordered units for two homes at the same time but to eliminate confusion the sales person placed two separate orders. I was charged for both units but only one was delivered. After several phone calls the second unit was delivered. The first unit was to be used in a rural location where only Verizon is available and this was told to the sales person. The unit was delivered with T-Mobile communication capability only. After another phone call a new part for the base unit was delivered which communicates with Verizon but the unit had to be disassembled to install the new board and the old bard returned to simplisafe. This would be a problem for some people.
I ordered 6 new motion entry sensors. I had trouble entering the new sensors via the key pad therefore I called for technical support. I tried to call for 3 days during business hours and never got an answer. I left a message stating my problem. On the 4th day I went into test mode again to see if perhaps the sensors were now online. When you enter test mode the third party monitoring agency calls to alert you. I mentioned to them I am trying to test to newly installed sensors which weren't working. They transferred me to the technical support and I finally got someone. They re-entered the sensors and said there was nothing left to do and that they were working. I got home later and went back into test mode and the sensors are still not recognized by the system. The third party monitoring agency called me to alert me I was in test mode and I mentioned I was having problems with my set up and that I was having even bigger problems getting any support. They mentioned they have heard this complaint from many customers, some stating wait times of 45 minutes on the phone until they are able to get someone from customer support on the phone.
I purchased the Simplisafe product more than 6 months ago. They sent the wrong product initially and since then I have been sent faulty product (entry sensors that were faulty, I received 2-3 replacement entry sensors thus far and still awaiting a replacement keychain remote as the one I currently have is faulty). If you have to call in for customer service support be prepared to wait 20+ minutes on hold or leave a message. Every time I call in to trouble shoot, I spend 30 minutes to 1 hour+ on the phone with customer service trying to find a resolve.
As of right now, I have been listening to the "on hold" music for exactly 34 MINUTES! This, after spending 20 minutes waiting on hold earlier for a representative called "Jean C***** to tell me he was sending me a return label and never did! This company has great potential and its products are great, but this level of customer service is just PATHETIC!! How can they even JUSTIFY this aberration of having EVERY SINGLE CUSTOMER wait for 20+ minutes on a GOOD DAY to reach someone!!?? This is 2018!! Just because of that I might go with somebody else even if more expensive and even if they have a contract! I can only imagine how more HORRIBLE it is going to be after the release of their new SimpliSafe 3 system and more people start buying! This company's leadership are CLUELESS about such a CRITICALLY IMPORTANT aspect of any good company as customer service is. Great potential, but shooting itself on the foot so far. Shameful!
While the security system we received was easy to install, I've spent four days awaiting a response from their customer support team. Our system will not send a test signal to the monitoring center (to whom we've also spoken with regarding the situation). This system is literally useless without someone to monitor the activity. Incredibly disappointing to have experienced such a negative experience from a company with such glowing reviews.
I wish I had read these reviews and others on reputable review sites before I got involved. I will say, at first my numerous email inquiries (to be absolutely certain this equipment would meet my needs) were answered promptly and I was assured my monitoring requirements would be satisfied. It was only after the purchase that I had contact them with problems I was having. Anywhere from basic, boilerplate responses to flat out cluelessness (yeah, I know that's not a real word).
Typical when a company comes out with something new that catches on thus causing an overload leading to long wait times, and less than adequately trained customer service reps who by their very affect alone demonstrate their inability to understand the issue (the racket of banter in the background didn't help).
I have my fingers crossed they will honor their return policy.
NOTE: After posting this review there was an email with a return label attached. So, no problem there thus far.