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Guardian Protection is a regional home security company based in Pennsylvania. They service those in the Eastern and Southern US. They have some good reviews from customers when it comes to their equipment quality and also they have a best price guarantee, which is pretty interesting. The biggest negatives were that there were some reports of issues with customer service.
Link Interactive is one of the best brands rated with impeccable customer service reviews, competitive prices, and a customizable implementation. They get good marks from customers when it comes to their overall experience and monitoring capabilities. There was some limitations for those that live in rural areas without good cellular service and a few one-off complaints, but overwhelmingly they do a good job providing home security and home automation to customers.
Guardian Protection: 8.2/10
Link Interactive: 9.5/10
Guardian Protection: 8/10
Link Interactive: 9.5/10
Guardian Protection: 8.2/10
Link Interactive: 9.4/10
Guardian Protection: 8.5/10
Link Interactive: 9.5/10
My technician Chuck was very polite and informative. He made sure I understood the system and helped me with my phone appView More Reviews
Sean Hennigan was an absolute brainiac. He was pleasant, investigative and solution oriented.. Smart Man..thanks Sean
Since I signed the contract I've had numerous problems with the security system. We've had techs come out to fix the same issues on more than one occasion and here we are again, needing a third tech to come out due to the system not connecting to guardian. So basically, we've been paying for a service that is not functioning. The tech was scheduled to come out yesterday, I received a call that he needed to cancel... then when I provided my availability, it was not an option. (Mind you we waited a few weeks for an appt). I was told the ONLY tech that is available to service my area (78725) lives 1.5 hours away- probably the reason it takes so long to get someone out here. I asked to cancel my contract, I was placed on hold for a few minutes. I was then told that all reps were busy and was offered to have rep call me back... I agreed, and as of today- I have not yet received the call. I do NOT recommend this company. I should have stayed with the local alarm service I had the past 3 years... never had an issue. *****since this post I became aware that the issue is not with Guardian, the monitoring company. The issue is with SkyLine- the equipment and Service company that contracts with Guardian for monitoring. I apologize for the review. I will post the above to the skyline business page. Guardian actually assisted me with understanding the issues and what they handle and what Skyline handles.*****
Josh from the corporate offices reached out to me today to help with my issue. He was very understanding and actually listened to my frustrations. I'm happy to say we resolved my issue and Guardian made sure to take care of me as a customer. Thank you Josh, you were able to take a frustrating situation and make it a positive.
Sleazy sales reps. I was busy moving and the sales rep did not explain that the contract was for five years. He made sure to set up an installation appointment that made me waive my rights to cancel the contract. Dishonest company, now I am stuck with an alarm system installed that I am uncomfortable with. I would advise everyone to stay away. Update 12/31/15: After reading my yelp review, customer service contacted me and worked with me to modify my contract to terms acceptable to me. They obtained the names of the sales rep and said that they would contact his manager. They also offered to send another technician out to orient me to the system, as the original tech did not do a good job of that. The technician also had taken my original panel with him, which was my property and Guardian offered me a credit on my account to make up for this, as they could not get my property back to me.
Please do not use this service. My mother is in her late 80s. Last year she contacted Guardian to cancel her service and instead they renewed it for five years. That seemed very suspicious since she didn't have similar problems or miscommunication with any of her other services. She and I called this week, June 14, to cancel the service because she is moving out of the house due to illness, and we plan to sell the house. I was told that we could not cancel without a huge buyout fee. Under the circumstances, this seems fraudulent and is certainly unethical. This company seems to prey on the elderly. Update: In response to this review, a customer service rep explained that the company makes a large upfront investment in equipment. However, my mother had been a customer for about 5 years BEFORE she tried to cancel the first time, so the company has covered the costs of its investment. I'll contact customer service to fix this deception and provide another update. Update 2: After being in contact with 2 customer service reps via phone and email, I heard from a manager who agreed to cancel my Mom's service without a penalty fee, due to the situation with her health. This was a great relief to our family. My advice: be very careful about signing a contract with any security service.
I have had Guardian protection for 3 years. Good monitoring and good equipment. I had this system installed with my house when it was built 3 years ago. After some conversations with Guardian several months ago I was under assumption I had a 3 year contract set to expire in May. After calling them today to cancel because monitoring fee is to high they tell me it's five year contract. So I went back to installation paperwork and found it is 5 years. However, instead of having a date specifically on contract the 5 years is explained in the writing at bottom of the page. Lesson learned by me is to read contract completely however do feel like there should be specific place on the sheet that shows the date. Just be careful of the contract language.
I really hate Guardian and am angry to be trapped in a contract that was deceptively obtained. Sales process was unbelievably scummy and they straight up lied. Here's what happened. I was perfectly happy with my previous alarm company. After 3 years the people who installed it said my contract was up and did I want new equipment. I asked if it was the same company, and would the user interface for the alarm be as easy: specifically, you could set the alarm using a single button press (as the previous alarm company did it). Understand: I asked precisely that question. They said yes to both. Both were lies. It turns out that the sales people had moved on to a different alarm provider--Guardian--and I suppose that's why they could say they were the same company. The alarm requires 2 button presses--sounds simple, but I have noticed that many people are afraid they'll screw up and send the police or something when it's any thing but one press. Sure enough, my bookkeeper is afraid to set the alarm now. Another problem: When the alarm goes off they call from a variety of numbers WHICH DO NOT HAVE CALLER ID SAYING GUARDIAN. It's just random numbers with no party named. Since my phone number has been inaccurately released as a business support number, I screen calls. This means I have missed alarm calls from them. I wish Guardian only the worst. If you are thinking of getting a job there, please understand the kind of tactics they use.
We recently purchased a home that had Guardian's basic system preinstalled. In order for the door chime and a couple other basic features to work it required us to have a rep come out and activate the console. We knew this would mean a sales speech, but we were unprepared for how unprofessional of a visit we would have. When scheduling the visit we were up front that we wanted the console activated, but were not planning to sign up for their services. Once the sales rep started to see we were serious about not wanting a contract, he resorted to telling us how anyone breaking into our house would kill our dog before doing anything else. He then went on to say how the smoke detectors installed by the builder were useless and we'd be dead in our sleep before they went off, all to try and sell us on their detectors. He constantly dodged questions about costs and when we finally thought he saw how serious we were about not signing up, he starts asking my wife for her DOB and SSN. We then put our foot down that we we were not signing up for their service and he responded by telling us how we wasted his time. Unbelievable!!! After that experience we wouldn't use their services no matter how competitive their prices, which are horribly high.
Literally the worst customer service, possible. I will be cancelling as soon as this contract is up. They should be embarrassed. I cannot imagine how they retain customers.
This company is horrible don't ever sign up with them I havehad an installation scheduled for the past three weeks the technician has been out four times and the alarm system still doesn't work ,false alarms go off while I'm at work the sheriffs always showing up giving us tickets because of guardians errors they never give you any documentation to send to the sheriffs department nobody ever calls back we had an alarm go off and the alarm company told me to go inside my house since garage doir was open because the sheriff had already been there and they had not !!This company is bogus!
The rep came to the door friendly with a lot of promise he could not field plz do not go with this sercurity company if they come by ur house don't answer the door the sales person lies from the beginnings he promise that I would not have to pay the police monitoring but that was a lie then he said he pay for it out his on packet that was a lie they have workers that come right after that look like they need a background check very creepy really scary looking men they leave a mess when they go in ur attic they ask to use our ladder when they should have there own equipment they didn't cover all the windows that they say they would again back to this sale person plz beware
NEVER. I cannot get over the gall of this company. We signed a contract on a house with an existing system. We paid faithfully for 2 years then moved. We continued to pay the monthly service fee after disabling the system for another year via ACH Debit after moving out of the home with the service. I finally had enough and ceased the ACH debit. I called and they offered me a $250 contract cash out of the contract. We did not pay. A year passed. They sent me to collections for $250 even after paying them far too much already. I begrudgingly paid the amount to avoid the credit hit and to get these people out of my life. Then they started billing me a monthly service fee with late fees!! I feel like I am paying just to end the harassment. DO NOT SIGN A CONTRACT WITH THIS COMPANY.
What a joke. We had no problems with them at my last house on the initial installation, but we moved a couple months ago and getting the service transferred over to our new house since we had a 5 year contract. We have 2 years left of the contract but since we moved we have to sign a new 3 year contract. We had them scheduled to come out a few weeks ago and no one showed up during the 4 hour window. I called 10 minutes prior to the end of appointment and the man said he was running late. He didn't apologize and I never got a phone call at least for a heads up! Now, I'm at home for appointment attempt #2 and I get a call saying the rep. Went home sick and I have to reschedule. It's ridiculous that I'm stuck in this contract and I get poor service. I guess that's their way of not caring since they know they get their money either way. Wake up Guardian, it's almost 2018 and this is not the direction of a successful business! You won't last with bad service.
I got a call saying I was past due? how can this happen when my account is set up as automated billing. So it turns out when I transferred my services from my old home to my new home my address was not changed in their system? HOW can that happen when I moved from one city to another city. SO they sent all past due invoices to my old house? FOR WHAT? I don't live there then you say I owe for installation and partial monthly over 120 days past due? LOOK I do this kind of work and NOOOO FUCKEN way I'm past due when I'm not able to have bad credit... plus when I started my first contract with them I was being over billed for cameras that weren't installed they gave me a credit then I did the math and BOOM they owed me MORE of a credit? SO guardian cant do basic math OR change my billing address to my new home where the system is installed? WOW!!!!
I escalated the issue to the 3rd party installer, AMP, and discovered my system had not worked for about 6 weeks!!! They could not explain why they hadn't both detected AND corrected the problem. So, they refunded me for 6 weeks worth of service but I still have to pay the $25 service call fee. I hate being trapped in this contract, not knowing whether it's working or not - maybe I'll break into my own house every now and then to "test" the system since I can't actually rely on my security company to do it! But at least I got some money back...more than I was expecting.
Would give one star if I could! Do NOT use them! Terrible product. Have not been able to open my windows for two years. Falls off doors. Goes off at random in the middle of night. Will not let me cancel my contract even though I have been a client for 2 years and hate the product. They charge to come out fix their terrible product. DO NOT USE THEM!
Thanks for the response Katelyn. It still stands, I have half a "mystery" security system that barely functioned past 18-months while the other was installed under "flowery" language of it's terms. I should have completely ignored the salesman claims and just spent a full day looking over said contract. Seems the guy selling you a home security product isn't the most scrupulous person. So please everyone think twice before signing anything. Everyone, this reply shows the company's indifference for any "feelings of being mislead". So in closing Guardian Protection Services says "sorry!... but not sorry" :shoulder shrug:.
Nothing special, borderline rip off scam. This company will try to get you to sign a five-year contract during which time if you move or sell your home you cannot discontinue services and in fact you'll be made to pay out the remainder of the contract or buy out the contract even though you're receiving no services. This is a very unscrupulous company and it's a very "gotcha" contractual situation! Buyer beware!! Avoid these guys--you can set up a good system on your own for a lot less money than you'll wind up paying this company for nothing.
The most awful and dis-honest company I've ever dealt with in my life. DO NOT SIGN A CONTRACT with them. They hide the 36 months commitment in the agreement, until you sign it and then you're stuck!!!. They don't even have any customer remorse option and cancelation is more expensive than keep paying even when the monitoring is canceled by them. I stopped using the monitoring half way through as it was so annoying to use. I paid the 36 month fully, made sure that they indeed cancel the contract, and yet, a month later I realized they renewed the contract for another 60 (SIXTY) months. It was a horrible nightmare to get rid of them - they kept promising to stop sending bills, but kept sending them for months after that.
I was a customer with Guardian Security Systems for over 6 yrs. I began getting calls from their "techs" Oct 2015 that they needed to do a service call and that would cost $100. I asked them to cancel my account no one told me cancellation had to be in writing until August of 2016. They continued charging me for monitoring my security system and they were not actually monitoring. How does a company get away with charging you for protection and not providing the service?!?!!?
Piss poor communication and hidden "contract terms" When I moved into my new home, a walking saleswoman sold me for an alarm monitoring system. This was back in 2009. After the initial "contract" was up, I know I stated I wanted to cancel my alarm service. Well, somehow????, my contract was renewed in 2013 and since I didn't cancel, it auto renewed for another 36 months. Bullshit! So, the auto renew contract is supposedly renewed and "I" electronically signed the contract. Timing, auto renewal notice, contract expiration, these are all hidden and NOT ADVISED to the customer. This is HIDDEN and hushed so, the customer forget and YOU GET SLAMMED WITH some crazy ass 36 months. THIS IS A FRAUD, HIDDEN LIES and BAD BUSINESS PRACTICE.
I'm about to close on my new house. Was contacted by salesman because they prewired my home thru the builder. I tentatively scheduled a meeting but could not attend. Even after I said no thank you, he continued to contact me via texts and calls. I said NO, and he called me again. I told him do not call again and I got several more long texts. It was harrassing. I let the builder know about the incident and complained to the company. I shouldn't need protection from a security company sales rep.
Worst company ever. They locked me into a contract I don't want. They charge fees that I didn't authorize and I cannot take off (a $2 paper statement fee). Their tech support reps are rude and unhelpful. I don't have a password because I didn't sign up for the account. They refused to allow me to speak to a manager. Avoid this company at all costs. Terrible... terrible... terrible...
Called to cancel my service, since contract is up. Was told that only the loyalty dept. can do that, which will delay the cancel by 2 days. this is ridiculous and archaic. I should be able to do everything online. this service is highly overpriced as well.
Zero stars. I recently purchased a home with a Guardian Protection Services home security system installed. The previous owner did not give us the alarm activation code and they will not return any of our requested attempts to get it from them. I called Guardian Protection Services to ask them to uninstall their system or deactivate their alarm (of which I would willingly pay a fee to do so) because it repeatedly goes off for no reason and I have no way to turn off the alarm when it does. They are abhorrently unyielding in their efforts to ignore my request. I loathe this company and their customer service department. STEER CLEAR OF THIS COMPANY AND ANY HOME WITH THEIR SECURITY SYSTEM PREVIOUSLY INSTALLED.
Beware of Guardian's bait and switch tactics! Called Guardian to see what incentives it would offer us to switch our home burglar alarm monitoring system from ADT. Chris told my wife that the only cost would be a $99 installation fee; any equipment upgrades would be free. Andrea subsequently confirmed, when specifically asked by me and my wife in separate conversations, that our only cost would be the $99 installation fee. We were subsequently presented a contract that obligated us to pay over $900 for equipment, which fee would be waived only if we stayed with Guardian for 60 months. Now, maybe the Guardian upgrades (whatever they might be?) are worth $900; I don't really know. That's not the point. The point is that Guardian was dishonest with us from the outset--we're supposed to trust these people to safeguard our home? I don't think so. PS. Chris called me back, trying to convince me that he and Andrea had not been dishonest. I think it was an attempt to close the sale, but bullying tactics aren't especially effective. If they treat potential customers this way, I doubt existing customers get any better treatment. PPS. Yelp removed the above review, supposedly for violating its privacy policies, so I revised it to remove last names.
I echo the comments from other customers about the very poor customer service and faulty business practices. I moved and the new owners were unable to get a response from Guardian customer service to have the system transferred into their names. Alarm monitoring was cancelled 14 months ago and I have been paying for a turned off system. Customer service says they provide "options" but they are not viable. My new home already has a paid alarm system, the buyout amount is absurd (really, $750?), and then it was suggested I find someone to take over the contract (again, really?). The service rep, Monica, says she is working on my behalf but her words did not suggest so. I suggested that Guardian is actually saving money since they no longer have to devote resources to monitor the house and, as such, terminating this contract was not a total "loss" to Guardian. I am wondering if Guardian is breaching the contract since it is not providing any service for the fees charged? Monica is going to call me back next week to let me know what the account managers are "willing" to offer as a buyout amount. Guardian has already recouped the cost of the equipment installed but I am guessing Monica will tell me otherwise. It makes me wonder how people can work for a company with unscrupulous business practices. From a quick review of the other Yelp comments, my experience is not unique.
I wish I could give NO STARS. I was trying to deal with a rental home that belonged to my late wife -- she had a contract with them prior to our marriage. She died unexpectedly so I didnt know the password for the Security System account. I provided them with the death certificate as well as the marriage license. They still would not help me with the account because I didn't have the password and every question I asked was met with the same response. They are a horrible company and I'd rather be robbed than employ them to install a security system in any home I own.
Told me install was free, fob free for mother-in-law, special for 7 window contacts $99, got my first bill $1700! They said it was because I put an indoor camera outside, but my sales rep told me I could put them both inside, outside or one on and one outside. At no point did ANYONE SAY THIS WILL COST YOU X AMOUNT OF DOLLARS! Just sleazy sales in my opinion! Seems that NO-ONE CAN MAKE A DECISION WHO CAN WAIVE THESE FEES! Worst experience with buying our new home! Frustrated
WOW! All the reviews with one star seem to be right on with my experience. Sleazy sales reps and their customer service is an absolute JOKE. Yes, we did sign a contract to which we thought was a 2 year contract. We also expected that the sales rep was an ethical person but come to find out, NOPE. We didn't read the fine print signing us up for 5 years. Now, we have to convince the renters moving in to our house to take over the contract or we have to pay out nearly $900...we have just over a year left on the contract. Why would I try to convince someone to pay for worthless service? In regards to the monitoring, we had several instances where we accidentally tripped the alarm and Guardian decided that it was an accident and deemed it not worthy to call and check. They automatically assumed that all was fine. Washed their hands. Let that one sink in...an alarm monitoring company decided that nothing was wrong, without contacting me. Also, the battery you will need to replace mid way through your contract...$100. One can only hope that others will read the reviews and think twice about their safety and NOT go with Guardian. You will not get what you think you're paying for.
So in August 2015 me and my wife went to do our Deco option for our house before I had notice that my unit was deploying. The sales rep was polite, so polite tha he ended being a sleaze. They offered a state of the art security system with all the features. The house was finally built. In the first presentation they said the house was going to be pre-wired. The day they came to install, he started breaking the wall to wire the keypad and installed the sensors for 3 doors and that is it. The installer told my wife that she had 7 days to cancel the service. She calls the day after to ask some questions and one of them was the cancelation policy. They said we can't cancel because of a 5 year contract when the sales rep said the it was a 3 year service and the documents signed only say 44.95 by ______ for _____ . So because of their 5 year policy they want 20% of 44.95 x 5 years, thats about $1700.00. At this moment my wife is dealing with them, but if I get home from my deployment and the system is still there I'm ripping the damn thing and cancelling the freaking service. To all that are thinking or about to be a customer of Guardian Protection services, I urge you TO STOP YOU ARE MAKING A BIG MISTAKE. They dont help their customers at all they go back on their word and they alter the initial contract on their favor. I'm probably going to lose my hard earned money but my peace of mind is priceless. Quick Update Feb. 09 2016: This companies customer service is worthless. They reach out to customer that leave feedback on yelp and post comments like. "We would like to help you" "our customers are a top priority". This is just their way to try and convince you. If you are purchasing a new property and they offer this companies services run like if it was the plague. The way they trap the sales rep can say anything but paper is what counts, at first the sales rep would say your contract is only 36 months in length "fine print says 60 months", second you have a 7 day trial period "not true" and lastly its a state of the art system "Included 1 key pad and 3 door sensors, additional sensors are $40 each". The contract term doesnt start when they install, it actually begins when you signed up for the service. In my case back in August 2015, when the house was not even a lot. But that is why they have been in business for so long, by ripping regular folks and veterans out of their hard earned money. So after a week of dealing with them they opted to cancel my service for a whopping $1495.99 and it has to be done by mail and check or money order. Making the journey more difficult than what it has to be. Sincerely avoid them like the plague.
Crappy customer phone service. Did I say crappy. This is an understatement. The girls on the other end of the phone line have major attitude. #NoBueno
Salesmen lie to get you to sign a 3 year contract. We were told that we'd get the first year free, then would have to call to continue services otherwise monitoring would be discontinued. After the year, I got charged, called them and they said either I pay $700 or keep paying monthly for the next 3 years. She (Lauren) said it doesn't matter if the sales guy lied, we signed the contract. Granted I should of literally read the tiny contract print, but trusted Guardian as a company that their employees wouldn't lie to make a sale. Trying to get a hold of a supervisor now to resolve, but 'no one is available' to talk. Been waiting on a phone call back for the past 3 hours now. I know 4 of our neighbors that were told the same.... sounds like Guardian is going to have a neighboorhood full of people pissed.
Verbally told I could cancel at anytime, but now they claim I signed a 5 year contract. Good companies do not have to do this. I will be reporting them to the Better Business Bureau and my state and local consumer protection agency. I will also be contacting the leadership of Ryan Homes and NVR Ryan Homes to inform them of their business partners shady business practices. I feel it is my duty to warn as many people as possible.
Dishonesty from beginning to end. Please don't do business with this company. If you read all the fine print on the contract, it sounds like there is no way out, even after your 60 months are over. Here's how we terminated our "agreement" or contract with them. First, ask your local Guardian office for help. They were kind, helpful and very reasonable. They told me to write a letter and send it to corporate spelling out that I want to terminate the contract, include your password in the letter. Before you send it, take a picture. Call corporate and pay out the remaining months on your contract. Listen to them pretend to not understand that you want to CANCEL the agreement. Then listen to them try to LIE and tell you have a year more on your contract than you really do. Then listen to them try to give you an inflated "buyout" amount for the contract. They will then try to LIE and say they are giving you a discount on the buyout, when they are actually simply honoring the terms in the contract you have in front of you that you had to repeatedly remind them of. Get your confirmation number for the buyout payment. Then, get the customer service person's name, email address and send them that photo of the letter you mailed. Copy the person you talked to at your local guardian office for extra proof of intent to cancel. Then, don't do business with any company in the future till you research their honesty and past customer complaints. As a final note, I read that thieves today know these alarm systems only give them 30 seconds to grab the one most valuable thing they can find and get out. So that's what they do. So Guardian's services are rendered worthless anyway.
Guardian has the worst customer service and an extremely bad product. False alarm trips, zone connectivity issues, technicians not following up on service calls... And they thought they were doing us a favor by buying out our ADT contract... complete crap.... Heed my warning and review.
The installation process is horrible. I signed the contract on June 14 they sales rep supposed to call me net day to schedule the appointment and he never called back! I had to call them and the first one they had available was after 2+ weeks. on the first day of installation they sent a guy who was from their contracting company (tech force) and he didnt have half of the parts with him self and told me Guardian only sent these parts. he installed some of them took almost 5 hrs! then he said he will call back tomorrow and come back install rest. he never called back! I had to call guardian to follow up and they said they need to send the parts to the contractor and they need to put me for another installation which is again another 2 weeks for first one they have available. They guy showed up again on 2nd installation spend 4 hours and couldnt get the doorbell camera to work he said this camera they sent is not compatible with guardian system and they need to order a new one and schedule for another installation. I spend more than an hour on the phone with guardian to explain them how bad is their installation and service and they didnt care at allll!! he said he will send the right part to contractor and again scheduled me for another week for installation. I asked them put it at least on Saturday so I dont need to get off from work and they never did it. I asked them at least send me the yard sign and window label they never did! so the 3rd time finally a guardian tech showed up and after 3 hrs I was successful to convince him to at least try another camera see if it has same problem and finally he did and start working!!!!! all this time I couldnt every week I was getting a called from guardian that want to know how satisfied you are with system and when I told them after a month still system is not installed they just said sorry and hang up the phone they never bother themselves or care to escalate it and at least get a supervisor or manager call. Please please make sure dont sign contract with this company or at least make sure they first install the service and then you sign contract if you want it. now I have to pay them from june 14 for something that was not installed
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Overall, I like the security system and the support people at Link Interactive and Alarm.com. I would have rated Link at 5, but for the troublesome Skybell I bought. It rates at 3 out of 5 by consumers, and I would have to agree. Sometimes it works, sometimes it doesn't. I expect reliability out of an alarm system, and the Skybell fails to deliver. Otherwise the door sensors, etc, were easy to install and setup. The outdoor camera requires being plugged into an outlet, so that required an electrician, but it seems to work as advertised. Overall a good system. If they ever get the Skybell working reliably, they will easily rate a 5 out of 5.View More Reviews
Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.
I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.
I purchased our link interactive system through Costco a little over a year ago after suffering for YEARS with a local South Florida security monitoring company, a rather unhealthy relationship because it was a family "friend". The company didn't want to deal with online access, at one point, when we wanted cameras and phone app access to the security system, the owner told us that was stuff he didn't feel like dealing with; customer service *so* bad, even at the end still demanding payment when the darn alarm panel sat dormant for *months* because none of their techs could keep scheduled repair appointments. I had to call BBB for them to stop billing us. We would've left a review for the company but we heard they harassed another customer so badly for leaving a very similarly telling review, we said forget it and hope for Karma. Grrr. Smh. Moving on.
At that point, we were up for DIY security. So far this has been good for our family.
5+* - customer service, incredible. Hard to beat. They baby step us every time I call. Every tech I've spoken to has the patience of steel, like nothing you say could be more stupid, even though might be.
4* - the equipment selection. It's mostly alarm.com products, which have been OK. Some home automation, I love the thermostat. You can't just order from the website, you have to call and speak to someone which is a little bit of a pain of you know exactly what you need. We've had a few equipment issues, the the customer service has been so good, they usually figure it all the first call. It's not always cutting edge, but it works for us
4.5* - for the app and the security control website, which is great for novice users like me. UI is pretty good. You can also get fancy with programming your system, too once you get the gist of how extensive you'd like to be alerted of things like if a certain door opens using a certain entry code (the kid is home), talk to someone at the door even if they don't ring the doorbell (I once told police officers how cute they were as they walked past my front door while they were responding to a false alarm), garage door control, automated door locks lock when you arm the system, and so much more!
Prices for monthly monitoring are very competitive with other companies. They do have contracts they say to keep pricing lower; I wasn't too happy about. But I relented and now we plan to be with this company for a long, long time, their service is evolving and is keeping up with technology, unlike others.
Trying to protect our family at home and the little bit we have
Sad to say.
After researching three other major alarm companies I came across Link Home on a COSTCO web page.
The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one "tip" When setting up the motion sensors and looking for the ideal position I used "Museum Putty" to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
In addition their customer service is the best I have ever encountered.
I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service.
These guys were incredibly helpful to deal with on the phone. A Very knowledgeable salesperson, who did not rush me. I would definitely use them again.
I have been doing online research of security systems for months and finally tripped on an online review of Link Interactive via Costco.
This is the best of all worlds - DIY installation with professional monitoring. I love, love, love how much I can configure everything. I love that the Control Panel is also a Z Wave Controller, so I now have the beginning of a smart home - starting with my connected thermostat.
I have installed window or door sensors, two interior cameras, one exterior camera, two additional motion detectors. I will add a few more things on later, but I can't believe the features and functionality.
I purchased Link Interactive services through Costco. All of the equipment is actually 2GIG or Alarm.com. I access my entire system through Alarm.com. The price through Costco is amazing! I compared my experience to a co-worker who has the identical equipment through Vivent. She is sick with jealousy at the better prices - and the fact that I installed it all myself! I only needed to call Link once to activate, but did everything myself with the online support instructions.
I could not be any happier. Actually, I could be very slightly happier - I seriously wish that their camera equipment was offered in black. I have one camera in the middle of my AV equipment which is all black, so the white camera is really obvious. I actually spray painted my exterior camera so that it didn't stick out!
I'm so glad I found Link Interactive!
We purchased our new Link Home Security system online through Costco. We like it a lot more than our old ADT system. The touchpad is a good size - very easy for us to see and use. Plus it has the weather! Even though I tore my achilles tendon (playing basketball), I was still able to install the entire system in a few hours without any problems.
Based on my research, Link Home Security provides the best overall value when you consider up-front and monitoring costs. The initial cost for the system was very reasonable considering the quality of the system we purchased. Plus our home insurance costs are reduced with the system! I highly recommend this system to anyone in the home security market.
Emily was great in helping me decide on a solution. I had compared many providers and never once did she say anything bad about the other vendors. She kept her patience with me while doing this and made sure I was comfortable with Link. The experience with her and the "non pushy" approach ultimately had an impact on me choosing Link to protect our home.
Link Interactive is Awesome, I have been a customer for 3 years. Can't be the monthly fee and there friendly customer support.
I also purchased my system through Costco. If you are handy at all, this is the way to go. Same equipment as the big players, but at much better prices. The packages were customizable, so I was able to get all the options I wanted without anything I didn't need. The ability to connect my garage door control, is very handy. Before I used to forget to close the door sometimes, so it's nice to be able to check from my phone and close if needed.
Their support was very responsive and helpful during setup, which is important, because these wireless systems are a bit more complicated to setup than the old wired systems.
Overall, I highly recommend if you're handy and willing to spend a little time. I liked that I was able to set everything exactly the way I wanted, rather than rely on an installer that I had no idea how good they would be.
Converting from local telephone security system in Southeast North Carolina. No problems with them, except to upgrade to the new technology would have been crazy expensive.
Found Link Interactive through Costco. Prices are pretty good for sensors. Monthly fee for the interactive and geo services is great. Also video is only $5 more per month, not bad.
Needed some guidance setting up system. The tech support is top notch, best in class. Brice and Paul were excellent to work with. Thanks guys!
I would not hesitate using them. I never heard of them before, but they are a great company.
The equipment is great. The set up was simple. The features are awesome.
Being billed for the length of the contract instead of the month to month option my signed contract states, not so great. Receiving no notification that my credit card would be charged over $1,000.... not awesome. Waiting on a call back to resolve. Hope to be able to update this, as we really do like the security system.
9/24 updated to 4 stars. Link was quick to address the issue and refund. Always very professional. In all reality this should be a 5 star review, but as a matter of principal I'll leave it at 4. At any rate I would highly recommend Link.
When we walked out of our door one day to find three white men in rubber gloves and covered faces, we knew they had been staking out our house and we're waiting for us to leave to break into our house. Police caught them, held them at gunpoint, tazed them, found and returned stolen property and sent them to jail. Turned out they're neighborhood boys (one of whom is the son of a neighborhood officer) and they've broken into two homes already - even after released from jail! Needless to say, we beefed up our security the same day.
We looked at numerous systems and we finally decided on Link Home Security. We trust Costco to give us good recommendations - they were spot on. The system was easy to install and amazingly simple to use.
Their system app allows you to monitor your home with cameras, receive texts or emails when a sensor is triggered, has an incredible glass break sensor (I dropped my keys on the trash can and set it off!), and has smash and grab technology that immediately sends a signal to police if you don't turn off the alarm or they don't get a response. And police response is FAST.
Yesterday, we came home and forgot to turn the alarm off and came in the garage door. The alarm went off, we bolted for the panel (it took less than 30 seconds to get there) and immediately there was a man on the panel demanding that we identify ourselves and our passcodes twice, as well as ask if we were safe and if we needed assistance.
We took a chance and we couldn't be happier with this system. Their customer support is phenomenal and patient and you will frequently work with the same people so you're not bounced around to people you don't need to talk to.
In terms of costs, we got sensors, motion sensors, cameras, glass break, fire and cold, panic buttons, keyfobs, keypads - nearly everything they had - and it was about $800. You can get alerts on up to 10 sensors on your app, but if you want more it's less than $5 for another 10 sensors. We pay around $34/mo. Plus, it's all on cellular network so there's no wires to cut and it runs on battery backup. No installation fees bc you do it yourself.
If you're considering alarm systems, I highly recommend Link Home Security. It's one of the few that includes digital services, cameras, cellular, and listen in technology (to hear if you're in distress). We finally feel safe again. Thanks, Link Home Security!
We have been customer of ADT for more than 2 decades but recently decided to switch because ADT's monthly price is just soaring through the roof! Our past monthly due used to be around $30, and now it is more around $50 or more. So I decided to shop around for other security systems and was really fortunate to find Link Interactive as an alternative. First of all, in terms of service quality and customer orientation, Link Interactive absolutely beats ADT out of the water. The initial starting equipment for Link Interactive is about $150 or so with a monthly due of $30 for monitoring service. I decided to sign up really due to the great customer service and review of the company. My personal experience started with Jose Sandoval, who was extremely professional and answered all of my questions patiently and in detail. Jose also helped me secure new sign-up discounts. The self-installation is very easy to do, and the equipment is high quality. The system is also extremely modern with remote arm/disarm and all IOT-enabled. After receiving and setting up the system, I called several times their support call. The call is always immediately put through to customer service representatives, and they are all great at what they do. The only difference is that their customer service is not 24/7 vs. ADT. I highly recommend you to look beyond ADT as the only home security service provider and try Link Interactive. You will never go back!
Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy.
So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install.
I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/16' but Link Recommended 3/4" so much easier. I had a question about an external bell/horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like.
I have had it installed now for two months, activated the monitoring. No issues. I checked in with the Central Office and they verified that my control panel is communicating with them.
The alarm.com web interface and cell phone app is great. I had one issue, my wife's alarm panel code didn't work after i set it. I called Link, and found out I didn't set her profile to have access to arm/disarm the panel, 1 click and I was done. Link was right there to help.
No issues with my cell phone app. Notifies you on everything.
You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing).
I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure.
I would definitively recommend this system to anyone.
Will review again after I have monitoring on for a couple of months.
Moved into a new home and wanted to have a monitored home security system. Researched several from the big name nationals to a couple of local companies. The big name national companies had very slick sales people but the Yelp reviews that I found were less than great and a few were downright scary. Two of the local companies had 5 star reviews but the cost was significantly higher. Then I checked out Costco. They are affiliated with Link Interactive, which is a national company. They sell a do-it-yourself wireless alarm. You can make it as basic or as complex as you like. I chose something closer to the basic system. Being the least handy man on earth, I was a bit apprehensive about the DIY aspect. I was wrong to worry. It is peel and stick, very easy. And very fast. The Costco discount saves you a lot (more than covers the cost of a one year membership). The monthly monitoring is $29.99 - less than anyone else I contacted. But the cost and the ease of installation were not the best part of it. Dealing with the folks at Link is a real pleasure. When you call for support (I did mention that I am not very handy), a real person answers - not a long menu. And you speak to someone in Ogden Utah, not New Delhi. Only have it for a few weeks, but so far, I am a fan.
I purchased the system directly through Link Interactive's 800 number via their website. I had an excellent sales experience and was able to use my existing sensors since my old security company used the same panel. Installation wasn't that difficult but I did have to read up on the panel a bit and make a couple of calls to Link Interactive tech support. Each time I called they were very helpful. They give you complete control of your system so you are free to expand it by buying affordable sensors. I love the control and ability to expand the system myself.
I just sign up with them recently they are awesome!! I was on the phone Alexis she very patient and very kind keep the good work!! Thanks
I just set up my alarm system with link interactive and I have had a great experience with the customer service. First, I did a lot of research on home security systems. Link had the best prices, and their technology is advanced and synced to my smart phone.
I never felt pressured by Link to make a decision. I spoke with Jose Sandoval many times and he calmly answered all my questions before I made a decision.
Today, I had the pleasure of speaking with Ashley Coles, who did all my sensor testing remotely and stayed on the phone with me until we got it all down. She was very knowledgable and patient. When I tried out one of my alarms later in the day, I immediately got a person from the central station call through the panel and ensure everything was ok. The 2 way communication through the panel is great.
I definitely feel safe with this system, and the customer service has been stellar! I would highly recommend them - and they have the best prices with no hidden costs.
I found Link Interactive like everyone on Costco's website. My contract was going to be up in a month or so, I wanted to get a head start shopping for a new alarm system. My previous alarm company could not match the price of Link Interactive monthly monitoring fees. So I decided to switch over to Link Interactive. From the sales man Trevor to Spencer in support, everyone has been very helpful. Every question I had with emails or phone calls were answered. I would highly recommend Link Interactive for your home security needs.
I did a lot of research before deciding on a home security system. I looked into Xfinity Home, ADT, and a few other smaller outfits. I went with the Link system through Costco because it offered a great deal for the price. Link is basically an Alarm.com dealer, a cellular-based alarm and home automation system, completely wireless (except for the control panel, which needs to be plugged in). No wired sensors or professional installation necessary!
The system itself cost about $200, including the motion sensor, 3 sensors, wireless thermostat, 3 door/window sensors, smoke/heat detector, and 2 lighting modules, and is practically infinitely expandable. If you don't mind self-installation, it's a truly excellent system. Every component can be monitored through smartphone, tablet, or computer. My favorite part is the thermostat, which is every bit as good as the Nest thermostat, if not better. Maybe not as slick (not designed by Apple), but has all the functionality at a fraction of the price. It can be automated based on your (phone's) location, and can be controlled remotely.
I had one false alarm, which was my fault. But I was called and texted promptly when it happened, so now I know the system works. In short, I'm very happy so far.
Originally had ADT scheduled for an install, until the technician told me some things that changed my mind. I was thankful for his honesty.
Link Home Security was a breeze. Took us all of 45 minutes to install and set up our own system. Plus, I love how easy the cell phone APP is to use from anywhere in the world. I've checked in from France, Madrid and Morocco with no glitches. Customer services is great. I wouldn't change a thing.
great home alarm. it's the same equipment as higher priced, well established companies use. They r very patient on the phone. I Love link.
I am very happy with my new security system. I ordered it through Costco.com and then found out they were in Ogden. Go figure. The system took less than an hour to install and I am now using the energy management and home automation features along with the home security.
Email conversations are promptly returned and I am surprised at how well they respond. it couldn't be easier.
They are the best, I love the customer services and the way the system you fill safe and you know they monitoring the house in all time. Without knowing we had before reception t-mobile Bay area the company notified us and fix the problem asap
This security is top notch. I will take this bill and service over all the big companies. I had some issues when I first installed and the problem was taken care of immediately. I was walked through step by step and it never felt like I was bothering them. I appreciate this level of customer service and quality with equipment . I only hope that as they get bigger they don't lose the service:) keep up the great work guys!!!
Link was by far the best option for monitoring. I researched the self-monitored options, but none of them guaranteed response if my power went out, my internet went down or I was out of cell service. Installation couldn't have been any easier and the panel is as easy to use as an iPhone. The best part is accessing my cameras, thermostat, door locks and lights remotely. SUPER handy when I travel (vacation or work). Best value out there for Alarm.com services. I also thought for the low price I'd get the standard customer 'no service'. NOT SO! Extremely responsive people on the phones and anytime my alarm goes off, they've responded within seconds. I looked at their A+ BBB rating before buying too. Well worth the investment of money and a little time on 1 weekend for installation.
We got this system via Costco and have been very pleased. We got the 200 dollar home automation/security system and for what you get it can't be beat! It's super easy to install and it's also very easy to program. We've added a glass break sensor and another door sensor and it was simple to get them up and running.
It's alarm.com based, so we can do most everything from our mobile devices and it's nice being able to give logins to the cleaning people and relatives.
We've been very happy with Link Home Security!
We had ATT system installed at no cost. Problem was the siren sounds like a smoke detector and the door chime could not be heard. We had them un-installed the system the following week. I looked on line and saw the high review for Link Home Security and that Costco was involved. Ordered the system with additional siren for a bit over $300.
Installed system in less than a hour and works GREAT, We love the features the control panel has. Far superior than ATT....
I can't say enough good things about Link Home Security. They have been nothing but professional before and after the sale. They can get you fixed up with what ever type of equipment you need to protect your family and home. I have recommended them to a lot of home owners in our area. To have access to your system with your smartphone is a great option. I had issues with mine and they were able to get it repair really quickly. A Very dependable company to do business with.
The system was extremely easy to install. It took me probably less than 2 hours to get it wired up and configured. Debbie has been a pleasure to work with. She has been extremely helpful in getting my system configured and working the way i want it.
The iphone app works great, and its so easy to use. I am extremely happy with this security system so far, and its priced well.....no complains so far.
I recently switched from ADT to Link, primarily because the costs were going to be significantly less, and I was going to get greater functionality than my old ADT system provided. But after making the purchase I discovered that Link has fantastic customer service! The person I have dealt most with, Debbie, has been incredibly helpful, even offering to take my calls on Sunday, her day off, to try to help me with a tricky installation problem. When we couldn't get some of my old ADT sensors to switch over, she happily offered to accept a return of some of my unneeded equipment and credited me so that I could substitute those old sensors with new 2Gig wireless ones! So far, everyone I have dealt with at Link has been courteous, helpful and a pleasure to deal with -- a real rarity with over-the-telephone or internet businesses! I hope they are able to keep this level of service up as they grow.
installation instructions are very poor. This caused me to install, remove and install several sensors, ugh. Customer support limited to day time hours mtn time only. This is really frustrating if you work during the day and can't get through to customer service. Each time I called I was on hold for thirty minutes only in the end of waiting get a recording that I had to leave my name and they would call back.
Once you do finally reach a rep. they are helpful and friendly.
I will up date this review when I finally get the system up and running, assuming that happens.
I find the company in general to be satisfactory. This is my third alarm company in a span of approximately thirty years. The first was the best, in terms of customer service and interpersonal relations. This present company seems to function at an acceptable level with the exception of the fact that I have told them on many occisions that I prefer the use of my family name as opposed to their casual "first" name philosophy. For some reason they find it difficult to accept this request. Secondly in the almost three years that I have been with them, I have experienced difficulty on more than one occasion, in getting competent assistance in the installation of add-on sensors. In addition to not having the knowledge, some agents could not even point me to an online or catalog reference.
I would put 0 stars if there were that possibility. The company must have posted those positive reviews themselves because those review do NOT the company the we have dealt with. Link Interactive has been totally unhelpful. They have been dishonest, uncommunicative and unresponsive. I REALLY want to warn everyone to avoid this company. I wish someone had warned us.