Guardian Protection Reviews (2018)

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Guardian Protection

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Guardian Protection is a regional home security company based in Pennsylvania. They service those in the Eastern and Southern US. They have some good reviews from customers when it comes to their equipment quality and also they have a best price guarantee, which is pretty interesting. The biggest negatives were that there were some reports of issues with customer service.

Home Security Scores

Overall Score: 8.2/10

Customer Satisfaction: 8/10

Features: 8.2/10

Equipment: 8.5/10

Equipment Price: Varies

Monitoring Price: $29/mo+

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Overall Takeaways

Guardian has some big benefits, such as high quality equipment and good monitoring services for most customers. There are complaints about customer service, however.

Here are what customers say are Guardian's biggest advantages:

  • Solid Equipment Used
  • 24 / 7 Monitoring in Coverage Location
  • Some Home Automation Features
.

In addition to these positives, there are some complaints from some customers about Guardian's service. Here's what they mention as the biggest disadvantages:

  • Lack of Pricing Transparency
  • Reports of Sales People's False Promises
  • Customer Service Complaints

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Product Details

One of Guardian's biggest selling points is the equipment that they use. They have good customer reports when it comes to the equipment longevity.

Guardian's Equipment

Overall, customers report that Guardian's equipment is streamlined, durable, and high quality. However, there are higher prices when it comes to replacing the equipment and purchasing it than many other vendors. Additionally, there is a lack of transparency when it comes to the prices of the equipment that Guardian uses. That said, Guardian offers the sensors, cameras, door locks, smart thermostats, and CO/smoke detectors that people would expect a modern home security company to offer. They just may be higher price than most are used to.

Guardian's Monitoring

Guardian offers competitive home monitoring plans, but sadly are not very transparent with their pricing, which could mean that you will pay more if you don't like to haggle. Here are the details on their plans:

PlanDetails
Edge Essential
(Varies)
  • Standard Devices
  • 24 / 7 Professional Monitoring
  • Mobile App Remote Monitoring
Edge Control
(Varies)
All in Edge Essential Plan and:
  • Home Automation Control
  • Choose Between: 1 Smart Door Lock, 1 Smart Thermostat, 2 Smart Lights, 2 Smart Garage Door Switch
Edge Premium
(Varies)
All in Control Plan and:
  • Live Video Streaming
  • 2 Indoor Cameras

Security & Monitoring Quality

Most customers find that Guardian's monitoring and security is high quality. However, there are some issues with customer service, sales, and installation. Also, some may experience that they pay more for the service than they may expect.

All this said, if customers are able to haggle well with the sales people on the phone and present a competitive offering, Guardian may be competitive in their pricing. Additionally, the equipment they do sell is rated well by experts and customers alike.

Alternatives

Frontpoint

If you are concerned about the customer service ratings of Guardian, but still want a very high quality home security system, Frontpoint is one of the best systems on the market. It has some benefits over how Guardian does things -- with a streamlined installation process. Customers install their own systems that is full modular and portable so that it is both easy to set up and simple to move it to a new location. With second to none monitoring, this is one of the reasons that Frontpoint is one of the highest rated home security systems on the market.

Vivint

If you are looking to scale up your smart home with all of the newest features and gizmos, Vivint has you covered without the pesky customer service reviews of Guardian. They focus more on smart home technology and features, offeirng more customization from the beginning so that you don't have to worry about keeping your home state-of-the-art.

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Browse Guardian Protection Customer Reviews

My technician Chuck was very polite

My technician Chuck was very polite and informative. He made sure I understood the system and helped me with my phone app

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Home Security Score: 8.2 / 10 from 38 Ratings