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Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
Protection 1® is a division of ADT, which specializes in full service home and commercial security implementations. They focus on having a highly valuable customer service experience, which is reflected in many of their scores online. However, what you get is a more expensive experience in terms of pricing. Additionally, there are some other customers and experts that have described issues with the equipment quality.
Frontpoint Security: 9.6/10
Protection One: 8.3/10
Frontpoint Security: 9.4/10
Protection One: 8.2/10
Frontpoint Security: 9.7/10
Protection One: 8.4/10
Frontpoint Security: 9.5/10
Protection One: 8.1/10
Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.
I wrote my initial 5 star review for Frontpoint after using their service for a month or so. I'm still very happy with their overall product and service. However, I've recently had an experience with regard to contract renewal that has led me to knock off 1 star. The customer service rep I dealt with was gracious and friendly, which actually makes me feel somewhat bad about sharing this. However, I feel an obligation to put this information out there for others who use Frontpoint or are thinking about using them. Executive summary for those who don't want to read the War and Peace version below: read your contract/know your terms! OK, here goes: I originally called customer service about an odd beep that seemed to be occurring on my system. As usual, they were fast, friendly, courteous, etc. At the end of the call, the rep said that he noticed my contract was about to expire, so I should renew. I told him I liked the service and would almost certainly continue with them, so he said he would email me the renewal documents. The renewal contract he sent over was for 3 years, effective immediately (as opposed to being tacked onto the end of my original agreement). Before signing, I went back and looked at my original agreement. It turns out my original 3 year contract still had 7 months remaining - it wasn't "just about to expire." More importantly, the original contract states that it will automatically renew for 1 year at a time absent an express cancellation (w/ 60 day notice) by either party. I brought all of this up with the rep via email, which initiated a long back and forth. Here are the high points of that correspondence: 1) The rep repeatedly said that when my initial contract ended, I'd be month-to-month and would no longer be "under contract." This wasn't true - I would still be under contract, specifically under a 1 year extension of the original contract. "Month-to-month" came up over and over (and over and over) in the responses I received, but it was never clear where this derived from. 2) The rep said I could lock in my original contract of $42.99 rather than pay a higher rate. He specifically referenced the $44.99 rate currently being charged to new subscribers. However, this is a red herring - the amount being charged to new subscribers is immaterial to me. I'm still paying my original $42.99 at the moment, and under the automatic 1 year extension provision I would stay at that rate (caveat below). 3) The caveat from above: the original contract states that Frontpoint can raise my rate up to 5% once a year (they haven't done so yet, FWIW). Thus, my rate could be increased by 5% at any time. If the new contract I was offered somehow eliminated the possibility of such an increase over its 3 year term, I could see some benefit to signing it. However, the new contract contains the same provision re a 5% increase. There's no apparent rate benefit to locking myself in for 3 more years: I'd have the same rate and the same possibility of a rate increase either way. 4) Another alleged selling point for the new contract was that under "month to month" renewal period (which, again, does not appear to exist) I "will incur charges for equipment." I tried to nail down exactly what this meant, but never got a concrete answer. My best guess is that this refers to the limited warranty covering equipment replacement. The limited warranty period in my original contract was for 2 years from activation, so it's already expired. If the new contract I was offered somehow extended this term, it could be seen as offering some benefit over the automatic renewal. However, the limited warrant in the new 3 year contract is for 3 years from the date of initial activation. Technically, this does extend my original limited warranty for 7 addition months, but it definitely doesn't keep me from incurring charges the entire time I'm under contract. The warranty will disappear on the same date my original contract term ends. To sum up, it would appear that Frontpoint wanted to lock me in for 3 more years without providing me any commensurate benefit. Any time I tried to drill down to specific questions regarding contract provisions, I got the same set of rote (but very friendly) answers about streamlining my experience, providing the best service to customers, saving me from new subscriber rates, etc. I certainly understand why they would want to lock people in for as long as possible, but I felt like the sales pitch for doing so was at least somewhat misleading. If someone from Frontpoint wants to clarify any of this or explain what I got wrong, I'm genuinely interested in hearing their answer. As I said, I tried to drill down to specifics before, but haven't gotten very concrete answers.
Update: After a second phone call with a Frontpoint supervisor, we went over the situation again Frontpoint offered to reimburse a larger portion of the fee. We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
A plus customer service. This company is no non-sense and easy to talk to. Great experience so far.
I had Frontpoint for about five years. I loved their easy set up, phone app, and customer service. They walked me through the set up, which involved placing sensors and plugging in the control panel, and were responsive whenever I called to order additional or replacement equipment. I had the alarm go off once in five years when I was out of town, and they sent the police right away--turned out to be an overly friendly neighborhood cat. They made sure I knew that when I moved and cancelled that the equipment was mine and I could use it at another address if I wanted to. Only drawback was the 30 day written (email) notice, so I'll have to pay one more month.
Love the flexibility of the system, the responsiveness of the agents, and the short contract period flexibility (1 yr). Others have mentioned they've had issues with the renewal process so keep an eye out for that. AREAS FOR IMPROVEMENT Some of the user guides are *too* simplistic. There are a number of things that an agent walks you through, but it would be more effective to have these written down somewhere as a reference. For example, on your activation call, the agent kindly walks you through how to arm, disarm, extend time, etc. But there are a number of things explained on the call that would have been nice to have written down somewhere like toggling a "black bell" for chimes when doors/windows open. That is not written anywhere in the user guides, and is only explained over the phone. Also, the use of the "Silent" button to extend entry time. That is a bit counter-intuitive so it'd be helpful to have better instructions for things like this. There are likely lots of other features in the system that I don't know about yet because they're not essential now, but would be useful to know later. In other words, you *could* be getting more out of your control panel, but you just don't know. The equipment guides are so simplistic, and they refer you to their /help pages, but there isn't much more there aside from the guides, so it becomes sort of an infinite loop of referring you to the help page and the equipment guides...until you want to call them. FWIW, their CS reps have been helpful and friendly. SETUP LIMITATIONS The sensors are easy to install and the instructions are fairly clear. One key thing you might miss out on by going with FP is strategic advice on where to put sensors, motion detectors and cameras. I don't think FP tries to oversell you on getting more sensors, and they seem to offer this advice over the phone by talking through the layout of your house. For me, however, it's no substitute for having a live person walking through your home with you to provide advice on weak points and different strategy considerations. I didn't end up talking to them about this because I by the time I chose FP, I had already done in-person sales walkthroughs with both ADT and Bay Alarm. Both gave advice on strategy and maximizing efficiency, so by the time I spoke with FP, I knew exactly what I wanted and how I wanted to set things up. I suggest you do something similar if you have similar.
Frontpoint has me saying good things and bad things about them. I had their system for over 6 years but cancelled almost immediately after having troubles with my alarm system. I spent over $800 on the system and regret it instantly. However, they did save me from a potential burglary which the alarm was on and scared them away. That was a big thank you to Frontpoint. However, things are about to get annoying after 2 years into the contract. My equipment was having problems. I had the $42.99 plan which covered the Alarm.com app and crash and smash protection. However, into 2 years of the contract my door sensors regardless of how many replacements they would be horrible. The door sensor does not always give the right signal on the app. For example, I closed my door and it would still say open. This happens occasionally and won't go away. If I forget to arm my system, I would always use the app to arm it. However when I am far away from home, the sensor would say my door is still open but it has been closed. Forcing me to have to arm my system since I am far away and cannot go back to open and close my door to make sure the sensors detect it. What a nightmare. I'm super glad I didn't sign another 3 year contract. What was I thinking!? Some things I hated the most with this system: - 3 year contract; Not worth it! - $42.99 was my interactive plan that included the Alarm.com app and the "crash and smash" protection. Why didn't Frontpoint include that in the $32.99 plan? I had to pay extra just to get that "crash and smash" protection. Not worth it! (They did offer to lower my rate. However, I don't want to deal with them anymore for the door sensor) - The door sensors always have problems on the app resulting the app to keep saying that my door is "open" resulting a bypass when I arm away the system making me vulnerable to burglaries. Especially when I'm far away from home and forgot to arm the system. Pros: - Saved me from one attempted burglary In conclusion, they weren't the best especially when it comes to the equipment. Their account specialist kept telling me to not cancel and kept annoying me to stay with their service. However, after hours on the phone I am happy that I cancelled Frontpoint and went to their competitor; Simplisafe. They are truly the best system out there especially with their new Simplisafe 3 System. Same functions such as "crash and smash" protection and now their signals are encrypted to make it even better and safer. Includes WiFi protection as backup and runs on either T-Mobile or Verizon. My Simplisafe system arrived today and couldn't be more happier. This is definitely debatable with Frontpoint and is less expensive and a much friendlier system! I have the Simplisafe interactive plan for $24.99 which is cheaper than Frontpoint by half! So far, I'm loving my Simplisafe system and I'm super happy I made the right choice by leaving Frontpoint. I should have a long time ago! By the way.... no contracts on Simplisafe. That's what made it even better!
Docking these guys one star for having the temerity to charge me for a window decal (!), which should have been included for free at time of sign-up. Money grab, plain and simple.
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I have been with Protection 1 for the past 10 years and prior to them, I was stuck with ADT. I have never had an issue with the Protection 1 service and when I called with questions or an equipment issue, I received an answer or resolution right away. I am so very sorry they have merged with ADT, who I consider lower than scum. Guess it is time for me to move on as I had nothing but issues with ADT and have no desire to ever do business with them again.View More Reviews
I just recently moved from Las Vegas to San Diego into a condo with an old, out-of-date security system. Shortly after, I was approached at my home by a Protection One Rep by the name of Matthew Haynes. He was professional and courteous, and took the time to walk me thru all the great new features- cellular, cameras, etc. I took a moment to review the BBB rating and was pleased with their A+ rating. After signing a contract, my system was installed that same day. I couldn't be happier with the service I received, and will sleep better knowing my home is now secure. I HIGHLY recommend Protection One to anyone looking to secure the items they value most!
Protection 1 covered everything that I needed to make sure the house is secure. Their team installed the system in a timely fashion and was easy to work with. They did a great job and I'm very happy with them. I've also used the mobile control and I love it.
USAA Homeowners Insurance recommended two providers and I looked at both of them and they were pretty much the same. It came down to what was priced the best and I went with Protection 1. We've been using them for almost a year and a half and they cover protection of the house, the assets, and the people inside of it.
I installed the equipment because I was concerned about my security. During the first installation of the Protection 1 system, I did it myself. Instead of using two cameras, I used one camera as I did not know where to install the other things. I was not familiar with the functions of the equipment and how I should be dealing with it. I called the customer service number and asked them if they can send somebody to install the equipment but they said that they don't do it. Still, it was a very good experience. I was working a lot so I was able to use the web and mobile controls.
Installing the Protection 1 security device was very easy, and using their web and mobile controls is one of the highlights of having it. Their team walked me through the installation and spent as much time as I needed to installing it. Now when I leave the house at night, I'm not so worried about something that will happen because of the alarm system.
Protection 1 provided all of the protection at the best price and it was the best value of all the ones that I looked at. The installation went very well. The reps came, put it in and explained everything. They've also been very good at contacting us when we've not disarmed it properly. When we're in the house and sleeping at night or we're away, we know that we've got good protection with it.
I'd like to let you know that the service tech Vladimir in my area is wonderful! He is excellent at what he does, and he's such a nice guy, too. I feel very fortunate that it was Vladimir who was sent to do the job at our house today.
In general, the customer service from the main office is always helpful and willing to answer any question and solve any problem immediately. Each and every time we have called, we are dealt with in a very respectful, courteous, efficient manner.
I always enjoy recommending Protection 1's services to my friends with confidence.
Protection 1 deserves 100 stars. I had a system installed in my business last Friday. The installation was extremely quick. There were a couple of issues, so I e-mailed Protection 1 late Friday night, not expecting a response until Monday, if at all. I was delighted to receive a phone call on Saturday from a manager at Protection 1 headquarters.
First thing Monday morning an executive from Protection 1 in Kansas, one from Utah and one from the local office met me at my business. They listed to my concerns and offered me a solution that was above and beyond my expectations. By 6 o'clock, the installer returned and upgraded my system to one that far surpasses anything I could have even imagined. I'm able to lock and unlock the door to my business from my phone and have a 360 degree view of my business too. I can see what time employees come in and leave right on my phone.
As if that wasn't enough, I received a phone call the next day saying I was getting two months free.
I read a couple of negative yelp reviews, and they complain about the contract. In my experience, I was told the contract was 3 and a half years. Considering the free equipment and installation Protection 1 provided, I don't think it's unreasonable they want to make sure you keep the system long enough to make it worthwhile for them.
Based on my experience, I would highly, highly, highly recommend Protection 1. I haven't seen that kind of customer service EVER. I feel like I'm the President, and they really make you feel like they value you as a customer.
I must say, protection 1 is GREAT!! I recently moved to San Diego, and was looking for an affordable security system, this young man by the name of Sergio Lee was so helpful, he took REALLY GOOD care of me, secured my house with amazing equipment that I have not seen with any other security system companies I've had, and for a great price. They installed the system the same day and it was quick. I am beyond satisfied and the customer service is awesome! I recommended protection 1 to my mom and brothers and they are super happy with it. You wont be dissapointed :)
I’m from L.A. and everybody in Hollywood that has recording studios have Protection 1. I've used them for my basement studio since 2001. I have sensors and motion detectors, and everything works. It’s a great service. The thing I really like is that they answer their phones 24/7 and they are always there. And you don’t get a foreign country. So, you get somebody you feel like you can communicate with.
i recently changed my alarm service from ADT to Protection 1. A.J Murphy was our sales rep, he promised to lower my bill and provide me with any new equipment I needed. He was punctual to our appointments, knowledgeable, and came through with all his guarantees. Our technician (Alex Ojeda) was friendly and made sure we were completely happy with his service before he left. The App is working great and the system seems reliable, I would definitely recommend it.
Really don't want to even give them 1 star. We canceled service with our phone company and come to find out our alarm was no longer working. When a service provider came out he told us "this was our problem". We then tried to cancel service which took two months. After trying to get a hold of someone we found out you have to email them to cancel. Just when I though we were done with Protection 1 a bill came for cancelation of service due to a contract we were not aware of. Now its taken another two months, with terrible customer service to try to resolve the matter.
Honest review, the equipment is mediocre at best. I switched to protection one about 6 years ago from ADT which I really disliked. Now Protection 1 and ADT are the same company which make sense. I am trying to close my account, in the meantime I am bombarded with Protection 1 phone calls, at least six per day at my office. Stay away from them, use a local company or other options such as Arlo, etc. This service is garbage.
Protection 1 came out because we were having a problem with one of our window sensors. It turned out to be an easy to correct tamper error because the battery door on the sensor wasn't shut correctly.
The service person also cleaned up some wires in our control box, checked the battery and left.
A day or two later, we started having communication (BF) errors. Every day, the keypad would let out an annoying series of chirps and random intervals, many times well after midnight. I had to get up and clear them every time.
We scheduled another service call, and that guy tightened up some wires in the box. He said it might have been some loose connections. He left and a few minutes later, the error started happening again. I ran out to catch him and luckily, he was still sitting in his truck. He didn't know what the problem was but he came back in and installed a new transmitter for a different cell carrier, because he said our signal strength would be stronger.
The errors continued and we scheduled yet another service call.
A different service guy came and reverted us back to our original cell provider, the one with the weaker signal strength. I asked what we should do if this didn't fix the problem and he said we'd have to go with an internet line which we'd have to pay for. I'm not paying extra to fix their problem. We've had our system for many years and everything has been fine until now.
When I signed the receipt, he said "That's your signature??!!"
Yeah, what's wrong with it?
He said, "I dunno if they're gonna accept it". Who is he to criticize my signature?
Then he mentioned that he had alerted my wife about a wasp nest above our door. I said yes, I think I'm gonna leave it there.
The door to door sales scheme should have been my first indication this is not a credible alarm system. Good companies don't need to go door to door. After installation you are on your own. Low battery because your equipment had been used before will cost you at least $150 to fix. The equipment was faulty and falling off the doors and windows within two weeks that set alarms off every time. I finally bought out the contract when the system went down and they would only come out if I would pay the house call without any kind of estimate or limit. Equipment replacement is out of the question. After I paid it off I tried for 2 months to get them to honor their contract and come and take the equipment away. All they say is to get an electrician to take it out....I finally did it when I realized when a flimsy set up it was. This is not a good security company to go with. I now have simply safe and am very pleased.
I signed up for protection 1 and they were all too happy to come out on a Saturday to install the system. Not even a month later, one of the sensors is saying low battery. Now they say they don't schedule after 5 or weekend appointments without an extra emergency charge. This is ridiculous! It's been a month. Now I'm stuck in a 3.5 year contract with what looks like is going to be awful service. Wish I had read more reviews prior to going with protection 1.
Stay FAR AWAY! This is the Exact Opposite of feeling Secure!!
I have been a customer for 6 years. On the 6th year, I had sensors sending out false alarms every week to 2 weeks. Police had been dispatched 2 times. LAPD Charged ME for the 2 false alarms. Protection One Promised me (after calling local General Manager Craig Ferguson) they would replace my 6 year old sensors and Upgrade me to ESecure 2.0 and lower my payment from $53.99 per month to a lower payment of $39.99. with No Contract. They even scheduled an Install Date of that Monday August 1, 2016.
When the technician (Vladimir Krushevsky) arrived, he said he was only there to see what type of sensors he needed to order and he would get right back to me. Please be aware that I have taken over 6 days off recently for FALSE Alerts from Bad Sensors (he is ALWAYS the Technician that comes over ).
No one ever got back to me.
I called to follow up and I spoke with BRITTANY at 1-866-628-8422 and she was very uncaring. She said they would now only lower my payment $5.00 and will only replace 2 sensors WITH a 4 year contract. When I asked Brittany why they would not honor their agreement, she said that their was a mistake in communication. I READ THE ORDER Request on Vladimir Handheld Device. There was No Mis-communication.
This Alarm Company is HORRIBLE at honoring their word, or even having one second of concern about their customers. Not One Apology for all of the false alarms, 2 police charges, NOTHING, NADA, Ziltch.
Consumer Beware! Let me start with saying that I had Protection One 4 years ago at a rental property. No problems. Satisfied customer.
I now own a home and called for a quote for a home security system. What I wanted was someone to come out to my house and give me an assessment of needs and get a price quote. I called a number on the Protection One site.
Long story short, after 45 minutes on the phone, in order to get an appointment, I was asked for my ss number for credit purposes, my credit card number for processing and a 10 page contract to be e- signed, BEFORE an appointment could be CONFIRMED.
The "beware" comes with the one liner in contract which said, I had 3 business days, to cancel once I e-signed. My appointment was 3 days away, which means the window to cancel would be over, before installation! It did not say 3 days from installation, but 3 days from contract signature.
I did not sign the contract but called for further clarification. First off, I was hung up by one representative who said that I could cancel, even though the language was very clear I couldn't. I then called another representative to ensure my appointment was cancelled. Again, I did not sign anything. I was given a call from a regional manager as a follow-up.
He confirmed, that had I signed, I had 3 days from signature. He also said that the representative I was talking to initially was from a SUBCONTRACTED SALES COMPANY. AHHH there lies scam! He offered to have one of their internal reps come out, with a contract to be signed "at installation." When I asked why I wasn't offered that at the initial call, he once again deferred to their "sub-contracted" representatives and apologized.
Well, these subcontractors now have personal information and my credit card number! If I would have signed, legally, I'd be screwed, with a three year contract!
They will never have my business. How many people sign things blindly, only to be taken advantage of?
This is not an ethical company. Buyer do beware!!!!
This company is a total SCAM!!!!!!!!!!!! They sold me a so called Do it yourself System .... but referred to it as some new technology... Their product does not fit on any of my windows or door jambs ... so they WILL NOT help me . They have no solution for a system that works for me . They basically say since it has been past 14 days , even though they sent me a bogus package with equipment that does not work for my windows or doors , basically it isn't my problem . DO NOT USE THIS Company !!!!!!!!!!!!!!!!!!! They will not let me out of my contract or give me anything that will fit my windows. They offer no alternative !!!!! I have been paying monthly for last 6 months and sensors are still in the BOX and they will not help me !!! I am going to get a lawyer involved. Terrible customer service
AVOID this alarm company. The salesmen are smooth talkers, but once they have you on contract they don't give a flip about you. Worse, they know they have you on contract and act like smug jerks. Good luck getting good service out of them after that. Just look at all the other one star reviews they have--I wish I had!
My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department.
P.S. When Protection 1 sent their technician to pick up the equipment that was here (the only time they came here since the installation), the P1 Tech complemented us on the new panel we had had installed by their competition.
How can you give a company a zero????
I have been with Protection One for 17 years. I will not go into on here but I will tell you, DO NOT DO BUSINESS WITH THEM!!! Not only have I canceled, but have told as many people as I can yo cut your ties. I am in the process of preparing a letter to the top 5 executives of Protection One which will be mailed certified to a location that took me hours to find. Sirry, no hiding from me. Can't wait to tell them how I was treated, with names and even copies of e-mails. And, they just merged with ADT which is not a positive for them, even though their reps think it is. After my letter is sent and received, I will be posting on social media my experience, contacting the Better Business Bureau and contacting a reporter in their Corporate Office city location. I will not be treated the way they treated me.