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Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
Protect America has a lot going for it with over 20 years of experience in the industry, no up-front equipment costs, and locked in monthly pricing. They integrate with smart home technologies, like Z-Wave and Amazon Alexa, while having good reviews from experts as well. There are some points that they don't do as well -- like have high monthly pricing, they aren't as transparent on their website, and some customers have reported that the cancellation experience is difficult.
Frontpoint Security: 9.6/10
Protect America: 8.6/10
Frontpoint Security: 9.4/10
Protect America: 8.3/10
Frontpoint Security: 9.7/10
Protect America: 8.9/10
Frontpoint Security: 9.5/10
Protect America: 8.9/10
Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.
I wrote my initial 5 star review for Frontpoint after using their service for a month or so. I'm still very happy with their overall product and service. However, I've recently had an experience with regard to contract renewal that has led me to knock off 1 star. The customer service rep I dealt with was gracious and friendly, which actually makes me feel somewhat bad about sharing this. However, I feel an obligation to put this information out there for others who use Frontpoint or are thinking about using them. Executive summary for those who don't want to read the War and Peace version below: read your contract/know your terms! OK, here goes: I originally called customer service about an odd beep that seemed to be occurring on my system. As usual, they were fast, friendly, courteous, etc. At the end of the call, the rep said that he noticed my contract was about to expire, so I should renew. I told him I liked the service and would almost certainly continue with them, so he said he would email me the renewal documents. The renewal contract he sent over was for 3 years, effective immediately (as opposed to being tacked onto the end of my original agreement). Before signing, I went back and looked at my original agreement. It turns out my original 3 year contract still had 7 months remaining - it wasn't "just about to expire." More importantly, the original contract states that it will automatically renew for 1 year at a time absent an express cancellation (w/ 60 day notice) by either party. I brought all of this up with the rep via email, which initiated a long back and forth. Here are the high points of that correspondence: 1) The rep repeatedly said that when my initial contract ended, I'd be month-to-month and would no longer be "under contract." This wasn't true - I would still be under contract, specifically under a 1 year extension of the original contract. "Month-to-month" came up over and over (and over and over) in the responses I received, but it was never clear where this derived from. 2) The rep said I could lock in my original contract of $42.99 rather than pay a higher rate. He specifically referenced the $44.99 rate currently being charged to new subscribers. However, this is a red herring - the amount being charged to new subscribers is immaterial to me. I'm still paying my original $42.99 at the moment, and under the automatic 1 year extension provision I would stay at that rate (caveat below). 3) The caveat from above: the original contract states that Frontpoint can raise my rate up to 5% once a year (they haven't done so yet, FWIW). Thus, my rate could be increased by 5% at any time. If the new contract I was offered somehow eliminated the possibility of such an increase over its 3 year term, I could see some benefit to signing it. However, the new contract contains the same provision re a 5% increase. There's no apparent rate benefit to locking myself in for 3 more years: I'd have the same rate and the same possibility of a rate increase either way. 4) Another alleged selling point for the new contract was that under "month to month" renewal period (which, again, does not appear to exist) I "will incur charges for equipment." I tried to nail down exactly what this meant, but never got a concrete answer. My best guess is that this refers to the limited warranty covering equipment replacement. The limited warranty period in my original contract was for 2 years from activation, so it's already expired. If the new contract I was offered somehow extended this term, it could be seen as offering some benefit over the automatic renewal. However, the limited warrant in the new 3 year contract is for 3 years from the date of initial activation. Technically, this does extend my original limited warranty for 7 addition months, but it definitely doesn't keep me from incurring charges the entire time I'm under contract. The warranty will disappear on the same date my original contract term ends. To sum up, it would appear that Frontpoint wanted to lock me in for 3 more years without providing me any commensurate benefit. Any time I tried to drill down to specific questions regarding contract provisions, I got the same set of rote (but very friendly) answers about streamlining my experience, providing the best service to customers, saving me from new subscriber rates, etc. I certainly understand why they would want to lock people in for as long as possible, but I felt like the sales pitch for doing so was at least somewhat misleading. If someone from Frontpoint wants to clarify any of this or explain what I got wrong, I'm genuinely interested in hearing their answer. As I said, I tried to drill down to specifics before, but haven't gotten very concrete answers.
Update: After a second phone call with a Frontpoint supervisor, we went over the situation again Frontpoint offered to reimburse a larger portion of the fee. We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
A plus customer service. This company is no non-sense and easy to talk to. Great experience so far.
I had Frontpoint for about five years. I loved their easy set up, phone app, and customer service. They walked me through the set up, which involved placing sensors and plugging in the control panel, and were responsive whenever I called to order additional or replacement equipment. I had the alarm go off once in five years when I was out of town, and they sent the police right away--turned out to be an overly friendly neighborhood cat. They made sure I knew that when I moved and cancelled that the equipment was mine and I could use it at another address if I wanted to. Only drawback was the 30 day written (email) notice, so I'll have to pay one more month.
Love the flexibility of the system, the responsiveness of the agents, and the short contract period flexibility (1 yr). Others have mentioned they've had issues with the renewal process so keep an eye out for that. AREAS FOR IMPROVEMENT Some of the user guides are *too* simplistic. There are a number of things that an agent walks you through, but it would be more effective to have these written down somewhere as a reference. For example, on your activation call, the agent kindly walks you through how to arm, disarm, extend time, etc. But there are a number of things explained on the call that would have been nice to have written down somewhere like toggling a "black bell" for chimes when doors/windows open. That is not written anywhere in the user guides, and is only explained over the phone. Also, the use of the "Silent" button to extend entry time. That is a bit counter-intuitive so it'd be helpful to have better instructions for things like this. There are likely lots of other features in the system that I don't know about yet because they're not essential now, but would be useful to know later. In other words, you *could* be getting more out of your control panel, but you just don't know. The equipment guides are so simplistic, and they refer you to their /help pages, but there isn't much more there aside from the guides, so it becomes sort of an infinite loop of referring you to the help page and the equipment guides...until you want to call them. FWIW, their CS reps have been helpful and friendly. SETUP LIMITATIONS The sensors are easy to install and the instructions are fairly clear. One key thing you might miss out on by going with FP is strategic advice on where to put sensors, motion detectors and cameras. I don't think FP tries to oversell you on getting more sensors, and they seem to offer this advice over the phone by talking through the layout of your house. For me, however, it's no substitute for having a live person walking through your home with you to provide advice on weak points and different strategy considerations. I didn't end up talking to them about this because I by the time I chose FP, I had already done in-person sales walkthroughs with both ADT and Bay Alarm. Both gave advice on strategy and maximizing efficiency, so by the time I spoke with FP, I knew exactly what I wanted and how I wanted to set things up. I suggest you do something similar if you have similar.
Frontpoint has me saying good things and bad things about them. I had their system for over 6 years but cancelled almost immediately after having troubles with my alarm system. I spent over $800 on the system and regret it instantly. However, they did save me from a potential burglary which the alarm was on and scared them away. That was a big thank you to Frontpoint. However, things are about to get annoying after 2 years into the contract. My equipment was having problems. I had the $42.99 plan which covered the Alarm.com app and crash and smash protection. However, into 2 years of the contract my door sensors regardless of how many replacements they would be horrible. The door sensor does not always give the right signal on the app. For example, I closed my door and it would still say open. This happens occasionally and won't go away. If I forget to arm my system, I would always use the app to arm it. However when I am far away from home, the sensor would say my door is still open but it has been closed. Forcing me to have to arm my system since I am far away and cannot go back to open and close my door to make sure the sensors detect it. What a nightmare. I'm super glad I didn't sign another 3 year contract. What was I thinking!? Some things I hated the most with this system: - 3 year contract; Not worth it! - $42.99 was my interactive plan that included the Alarm.com app and the "crash and smash" protection. Why didn't Frontpoint include that in the $32.99 plan? I had to pay extra just to get that "crash and smash" protection. Not worth it! (They did offer to lower my rate. However, I don't want to deal with them anymore for the door sensor) - The door sensors always have problems on the app resulting the app to keep saying that my door is "open" resulting a bypass when I arm away the system making me vulnerable to burglaries. Especially when I'm far away from home and forgot to arm the system. Pros: - Saved me from one attempted burglary In conclusion, they weren't the best especially when it comes to the equipment. Their account specialist kept telling me to not cancel and kept annoying me to stay with their service. However, after hours on the phone I am happy that I cancelled Frontpoint and went to their competitor; Simplisafe. They are truly the best system out there especially with their new Simplisafe 3 System. Same functions such as "crash and smash" protection and now their signals are encrypted to make it even better and safer. Includes WiFi protection as backup and runs on either T-Mobile or Verizon. My Simplisafe system arrived today and couldn't be more happier. This is definitely debatable with Frontpoint and is less expensive and a much friendlier system! I have the Simplisafe interactive plan for $24.99 which is cheaper than Frontpoint by half! So far, I'm loving my Simplisafe system and I'm super happy I made the right choice by leaving Frontpoint. I should have a long time ago! By the way.... no contracts on Simplisafe. That's what made it even better!
Docking these guys one star for having the temerity to charge me for a window decal (!), which should have been included for free at time of sign-up. Money grab, plain and simple.
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Tarik is one of the best Customer Reps I have ever dealt with. He assisted me in programming two keyless remotes and assuring that my current one worked. He also helped me access my online account. He was professional, understanding and very patient with this 73 year old. He was also persistent and continued to try to figure out what was going on when I was ready to give up. Thank you for the opportunity to interact with him.View More Reviews
I am completely satisfied with the customer service received today in addition to the contractual agreement through Protect America. I look forward to building a positive business relationship with such a reputable company. My customer service Inside Sales Rep, Devin, was professional, courteous, patient and knowledgeable about the security offerings. He actually sold me on the security package because of how he handled the initial inquiry, follow through, and final process.
Shawn was my salesmen and he was a complete gentleman. He went out of his way to show good customer support. I feel that there is a genuine interest to be customer service oriented which is really good. Makes you feel like you matter.
That was the best sales experience I have had in a long time--maybe ever! Jonathan handled our questions in an honest and detailed way. He was a real pleasure to work with. We appreciated him being patient with our questions, personable in sharing little bits of his own life, and hardworking when it came to finding the package and plan that would be the best fit for us. Thanks to Jonathan and Protect America!
Tre was extremely helpful. He answered all of my questions and didn't talk over me. People like him are the reason I do business with your company. I will continue to use you as my alarm company as long as the customer service remains this professional.
I want to thank Bergen for the excellent customer service. He was helpful, detailed, clear in his explanations, concise in his descriptions, and fun to work with. I think I will like the system that Protect America provides. I have worked with ADT and other security companies. Your company seems like a company that has personal relationships with their customers. Thank you.
I am not a Protect America customer yet but I must say Errol the salesperson did a great job trying to sell me a system. He was very attentive to my needs and patient to answer all my questions and tried to work up a great deal for me. I just wasn't ready to make a decision. I wanted to do some more homework on different suppliers. Protect America is one of the companies in the running to get my business. Again, great salesmanship.
Deborah is an outstanding sales rep. She was able to assist with everything I needed to secure my Apartment. I was looking for a great security alarm with a camera and she found me the perfect setup. Thanks to her my place will be secured now.
Jesse was nothing short of being professional, having knowledge of Protect America's policies, demonstrating a caring persona while patiently reviewing options until I was satisfied. The process was seamless and that is what I have began to expect from this company. Thank you Protect America for representatives like him.
I have been with PA for 3 years now. I have no complaints nor issues. I have had a pleasant and simple experience with them. I moved and I got the same good security experience at another home in a different region.
I got numerous free items the first and now the second term with PA. For every alarm activation, and panic activation, I got a quick and timely police response.
Danny Braning offered me numerous incentives to compelling me to stay with PA.
The system is simple, reliable and dependable. The service is cost effective and good......can't ask for anything more for 49.00 a month!
I have a piece of mind at night and when I am at work.
I'm thanking you guys for taking care of me and my family because this area that I live in is so drug infested until it's pitiful. You guys have been keeping me safe for almost 20 years and since I renewed my contract again, please keeping on protecting me. I sold you guys about how protective your company is and so they're on board now, so again Thank You. I love you so much and take care of the good techs that helped me and they're Mattew and Tiffany.
After 2 strange phone conversations and reading several bad reviews, I had written this company off. I found them through the internet when I searched top rated security systems. Anyways, today I got a third call from them. Rick Wood was kind, and knowledgeable and most of all relatable. He made me feel secure with choosing Protect America. I can only hope that install is a breeze as well.
Thank you, Rick!
I had to offset some of these negative reviews. My experience with them has been nothing but pleasant. I am still within the 30 day trial period though, so I will be sure and update after that time.
They matched and beat a price from a competitor.
I will say that you need to be somewhat handy if you want the install to look professional.
Got a security system for my mother in law because someone broke into her house. She lives in Massachusetts and we're in Texas. The sales guy was very nice but he told me it was easy to install for anyone. According to my mother in law it was not so easy, she's no spring chicken and has a bad leg. They did give us 30 days free to try out, it's our fault for not sending it back. She does say the people that call and help with setup are very nice and patient and during the 30 days they did call repeatedly to remind her to set it up. She did say it's easy to use and she likes it. As long as she's happy we're happy.
Sales wait: 5 minutes
Support wait: 60 minutes, never spoke to a human
Chat wait: 2 minutes, they do not handle cancellations
I'm giving them three stars for three years of service without any billing or support issues and friendly staff. Having said that, you can literally call into a support queue, put your phone down, go for an 8 mile run, take a shower and be back on the phone before you ever have a chance to speak to a human. If you need to cancel service, send an email to cancelrequest@protectame…. Put your account # in the subject line and your name/cancel notice in the body of the email.
My wife and I lived in Miami, Fl for many years. We called up Protect America and installed the system in my townhouse. We stayed in Miami for 2 more years and decided to move to the mountains in NC. I told them that I was transfering my service and they said no problem. To make a long story kind of short I got ill. Had an operation to remove my lung. Soon the Cancer came back and it was bad. Soon after, my wife passes away and I had barely enough money to pay for the house and car. I called them, but I needn't have have tried as they started calling my cell # 5 times a day and my home # 5 times a day. This continued until they transferred me to a collection company. I spoke with them today and settled. I am very happy that I will never have to deal with these people again.
BTW,when I did speak to them, I explained what happened and that I couldn't pay them or even install the system and their answer was, sell it to a friend or relative. I asked the guy if he was a maroon. (Dating myself.)
Do not under any circumstances get into a deal with these people. Keep your sign on date as it is automatically transferred if you don't cancel.
Never worked, paid five yrs, Comcast tactics trying to cancel... Absolute scumbags, just go Google them.
Updated: In response to the below message, yes you do have a 36 month contract, I am unsure what the point of stating that is, as your equipment and tech service is inadequate and never actually worked. So yes you do have a 36 month contract, it a good point that you make that people are stuck with shit that does not work for 36 months...
Boy, am I very disappointed in the reliability of the Protect America!s equipment! While in the hospital for two months I was getting FALSE alarm notices on my smartphone almost every day. My family and neighbors got sick of checking on my place each time. All alarms originated with random sensors. I can't wait to get to he end of my expensive contract to dump them!
Update 20 months later: Still hate this service! Nothing has changed other than now hating it more realizing I have a 36 month contract. Sounded okay at signing as only one of us knew how sorry their ewuipment was. Hooked! I can't wait until it expires.
This company is not easy to work with. If you try to cancel they keep you on the phone for as long as they can to wear you down. (I just had my SECOND hour long conversation to try to cancel). Even though they claim that you need to give 30 Day notice to cancel, they will bill you for up to 60 (the month you are in when you want to cancel plus the next month).
Their equipment is a little antiquated and you need to install it yourself and service it yourself.
My advice would be don't be a bargain shopper.
I would definitely give this company a negative rating if it was at all possible. I never would have agreed to a 3 year contract if I had realized there was no termination option available whatsoever. After less than a year, I have moved to a residence where I do not need this system and they have no sympathy or concern. They will tell you to have a family member or friend take over the service, but that is not an option. I do not recommend them and hope that everyone looking to get a home security service reads all of the reviews that also mirror my situation. Once you've signed, you are stuck for three years, no matter what. In this day and time, I don't believe anyone signs a contract for something that is service oriented so I would keep that in mind that this is a 3 year commitment with no options for termination!
I ordered a Protect America system and while the hardware showed up the installer, who I paid extra for, never showed for his appointment. When I called Protect America, they informed me that the appointment was never put in the system. When I asked to speak to a supervisor, I was told one would call me back within 5 minutes. Of course, no one called. Based on this experience I called back and asked for my service to be cancelled (I was still in the trial period) -- of course they couldn't do that either and said I needed to wait until Monday. I had better service from ADT and should have stuck with them. I do not recommend Protect America. Use them at your own risk!
I'm just glad I saw the red flags before I activated my system.
Holy Crap!! I ordered this system, the sales guy was nice, but wow what a bad experience. I currently have Front Point, have had them for 3 years. My contract was up and was slightly unsatisfied because the hardware I have with them is not the newest and greatest so I got hooked up with Protect America and decided to give them a try, not sure why I didn't check Yelp first.
When I ordered my system they setup an activation appointment for today at 6:30pm. So 6:30 rolls around and no one calls, 6:45, still no call. SO I call the activation number and I'm on hold for 20 minutes. At this point I start seeing the red flags and am frustrated enough to just call and cancel. FINALLY get through to someone and tell her I want to cancel and she asks if I already have a return label, I tell her no, she tells me to hold while she forwards me to the right department. HERE I am, sitting here on my couch on a Friday night while my dinner gets cold an hour later STILL waiting.
While I'm sitting here I realize that the system they sent me isn't even a cellular system. The current system I have is, and I explained to the sales person I want a system better than the one I have, why would I switch to pay the same price for a worse system? I also read there's a $79 "restocking fee" for returns. Even though I haven't used it, whatever, you're not going to trick me into activating a system with a company I already have 0 confidence in. I'll pay the fee, and I'll review this company on every review site. If I can save a few people from making the mistake I made then it's worth the $79.
There are several reviews on this company that have the same issues I have had. I am sorry I ever installed an alarm from them and if I could give the company customer service a 0 I would.