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Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
Moni (now Brinks Home Security) is a nationwide home security company that has made big moves over the years to be a competitive force in the industry. They have made a lot of changes over the recent years. They have some good quality monitoring and integrated Nest Secure equipment. There are some reports of issues with billing and contracts. Make sure to read your contract thoroughly. If a simple monitoring system with good monitoring is what you are after, Moni is a potential option.
Frontpoint Security: 9.6/10
Frontpoint Security: 9.4/10
Frontpoint Security: 9.7/10
Frontpoint Security: 9.5/10
Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.
I wrote my initial 5 star review for Frontpoint after using their service for a month or so. I'm still very happy with their overall product and service. However, I've recently had an experience with regard to contract renewal that has led me to knock off 1 star. The customer service rep I dealt with was gracious and friendly, which actually makes me feel somewhat bad about sharing this. However, I feel an obligation to put this information out there for others who use Frontpoint or are thinking about using them. Executive summary for those who don't want to read the War and Peace version below: read your contract/know your terms! OK, here goes: I originally called customer service about an odd beep that seemed to be occurring on my system. As usual, they were fast, friendly, courteous, etc. At the end of the call, the rep said that he noticed my contract was about to expire, so I should renew. I told him I liked the service and would almost certainly continue with them, so he said he would email me the renewal documents. The renewal contract he sent over was for 3 years, effective immediately (as opposed to being tacked onto the end of my original agreement). Before signing, I went back and looked at my original agreement. It turns out my original 3 year contract still had 7 months remaining - it wasn't "just about to expire." More importantly, the original contract states that it will automatically renew for 1 year at a time absent an express cancellation (w/ 60 day notice) by either party. I brought all of this up with the rep via email, which initiated a long back and forth. Here are the high points of that correspondence: 1) The rep repeatedly said that when my initial contract ended, I'd be month-to-month and would no longer be "under contract." This wasn't true - I would still be under contract, specifically under a 1 year extension of the original contract. "Month-to-month" came up over and over (and over and over) in the responses I received, but it was never clear where this derived from. 2) The rep said I could lock in my original contract of $42.99 rather than pay a higher rate. He specifically referenced the $44.99 rate currently being charged to new subscribers. However, this is a red herring - the amount being charged to new subscribers is immaterial to me. I'm still paying my original $42.99 at the moment, and under the automatic 1 year extension provision I would stay at that rate (caveat below). 3) The caveat from above: the original contract states that Frontpoint can raise my rate up to 5% once a year (they haven't done so yet, FWIW). Thus, my rate could be increased by 5% at any time. If the new contract I was offered somehow eliminated the possibility of such an increase over its 3 year term, I could see some benefit to signing it. However, the new contract contains the same provision re a 5% increase. There's no apparent rate benefit to locking myself in for 3 more years: I'd have the same rate and the same possibility of a rate increase either way. 4) Another alleged selling point for the new contract was that under "month to month" renewal period (which, again, does not appear to exist) I "will incur charges for equipment." I tried to nail down exactly what this meant, but never got a concrete answer. My best guess is that this refers to the limited warranty covering equipment replacement. The limited warranty period in my original contract was for 2 years from activation, so it's already expired. If the new contract I was offered somehow extended this term, it could be seen as offering some benefit over the automatic renewal. However, the limited warrant in the new 3 year contract is for 3 years from the date of initial activation. Technically, this does extend my original limited warranty for 7 addition months, but it definitely doesn't keep me from incurring charges the entire time I'm under contract. The warranty will disappear on the same date my original contract term ends. To sum up, it would appear that Frontpoint wanted to lock me in for 3 more years without providing me any commensurate benefit. Any time I tried to drill down to specific questions regarding contract provisions, I got the same set of rote (but very friendly) answers about streamlining my experience, providing the best service to customers, saving me from new subscriber rates, etc. I certainly understand why they would want to lock people in for as long as possible, but I felt like the sales pitch for doing so was at least somewhat misleading. If someone from Frontpoint wants to clarify any of this or explain what I got wrong, I'm genuinely interested in hearing their answer. As I said, I tried to drill down to specifics before, but haven't gotten very concrete answers.
Update: After a second phone call with a Frontpoint supervisor, we went over the situation again Frontpoint offered to reimburse a larger portion of the fee. We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
A plus customer service. This company is no non-sense and easy to talk to. Great experience so far.
I had Frontpoint for about five years. I loved their easy set up, phone app, and customer service. They walked me through the set up, which involved placing sensors and plugging in the control panel, and were responsive whenever I called to order additional or replacement equipment. I had the alarm go off once in five years when I was out of town, and they sent the police right away--turned out to be an overly friendly neighborhood cat. They made sure I knew that when I moved and cancelled that the equipment was mine and I could use it at another address if I wanted to. Only drawback was the 30 day written (email) notice, so I'll have to pay one more month.
Love the flexibility of the system, the responsiveness of the agents, and the short contract period flexibility (1 yr). Others have mentioned they've had issues with the renewal process so keep an eye out for that. AREAS FOR IMPROVEMENT Some of the user guides are *too* simplistic. There are a number of things that an agent walks you through, but it would be more effective to have these written down somewhere as a reference. For example, on your activation call, the agent kindly walks you through how to arm, disarm, extend time, etc. But there are a number of things explained on the call that would have been nice to have written down somewhere like toggling a "black bell" for chimes when doors/windows open. That is not written anywhere in the user guides, and is only explained over the phone. Also, the use of the "Silent" button to extend entry time. That is a bit counter-intuitive so it'd be helpful to have better instructions for things like this. There are likely lots of other features in the system that I don't know about yet because they're not essential now, but would be useful to know later. In other words, you *could* be getting more out of your control panel, but you just don't know. The equipment guides are so simplistic, and they refer you to their /help pages, but there isn't much more there aside from the guides, so it becomes sort of an infinite loop of referring you to the help page and the equipment guides...until you want to call them. FWIW, their CS reps have been helpful and friendly. SETUP LIMITATIONS The sensors are easy to install and the instructions are fairly clear. One key thing you might miss out on by going with FP is strategic advice on where to put sensors, motion detectors and cameras. I don't think FP tries to oversell you on getting more sensors, and they seem to offer this advice over the phone by talking through the layout of your house. For me, however, it's no substitute for having a live person walking through your home with you to provide advice on weak points and different strategy considerations. I didn't end up talking to them about this because I by the time I chose FP, I had already done in-person sales walkthroughs with both ADT and Bay Alarm. Both gave advice on strategy and maximizing efficiency, so by the time I spoke with FP, I knew exactly what I wanted and how I wanted to set things up. I suggest you do something similar if you have similar.
Frontpoint has me saying good things and bad things about them. I had their system for over 6 years but cancelled almost immediately after having troubles with my alarm system. I spent over $800 on the system and regret it instantly. However, they did save me from a potential burglary which the alarm was on and scared them away. That was a big thank you to Frontpoint. However, things are about to get annoying after 2 years into the contract. My equipment was having problems. I had the $42.99 plan which covered the Alarm.com app and crash and smash protection. However, into 2 years of the contract my door sensors regardless of how many replacements they would be horrible. The door sensor does not always give the right signal on the app. For example, I closed my door and it would still say open. This happens occasionally and won't go away. If I forget to arm my system, I would always use the app to arm it. However when I am far away from home, the sensor would say my door is still open but it has been closed. Forcing me to have to arm my system since I am far away and cannot go back to open and close my door to make sure the sensors detect it. What a nightmare. I'm super glad I didn't sign another 3 year contract. What was I thinking!? Some things I hated the most with this system: - 3 year contract; Not worth it! - $42.99 was my interactive plan that included the Alarm.com app and the "crash and smash" protection. Why didn't Frontpoint include that in the $32.99 plan? I had to pay extra just to get that "crash and smash" protection. Not worth it! (They did offer to lower my rate. However, I don't want to deal with them anymore for the door sensor) - The door sensors always have problems on the app resulting the app to keep saying that my door is "open" resulting a bypass when I arm away the system making me vulnerable to burglaries. Especially when I'm far away from home and forgot to arm the system. Pros: - Saved me from one attempted burglary In conclusion, they weren't the best especially when it comes to the equipment. Their account specialist kept telling me to not cancel and kept annoying me to stay with their service. However, after hours on the phone I am happy that I cancelled Frontpoint and went to their competitor; Simplisafe. They are truly the best system out there especially with their new Simplisafe 3 System. Same functions such as "crash and smash" protection and now their signals are encrypted to make it even better and safer. Includes WiFi protection as backup and runs on either T-Mobile or Verizon. My Simplisafe system arrived today and couldn't be more happier. This is definitely debatable with Frontpoint and is less expensive and a much friendlier system! I have the Simplisafe interactive plan for $24.99 which is cheaper than Frontpoint by half! So far, I'm loving my Simplisafe system and I'm super happy I made the right choice by leaving Frontpoint. I should have a long time ago! By the way.... no contracts on Simplisafe. That's what made it even better!
Docking these guys one star for having the temerity to charge me for a window decal (!), which should have been included for free at time of sign-up. Money grab, plain and simple.
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I absolutely love my system! The huge touchscreen keypad makes my home look upgraded and high tech. Also, it's pretty great that I can control it all from my phone so instead of having to go back five times to make sure I armed it, I can just pull up the app wherever I'm at and be certain. But, truly, the best part about is really how secure I feel when I'm home! I had it installed because my husband travels from time to time. Since I got this, I don't worry about the noises I may hear and used to think could be someone in the house. Between the system being armed and the loud chimes I set, I would definitely know if someone came in! Thank you for giving me peace of mind.View More Reviews
One of the best if not the Best Smart home security companies on the planet! Moni has a great customer service staff from the monitoring center all the way to the technicians!
The technology we received from our authorized Moni dealer, American Defense Systems was state of the art and by far the most innovative we could find!
The technician was super knowledgeable and showed us how everything worked seamlessly from the phone app to the doorbell camera!
We look forward to recommending all of our family and friends to Moni/American Defense Systems!
By the way, make sure to ask for Sales Manager, Mr. Parks because he's going to treat you like family and make all the best advise you could ask for! He was also our technician! Here's his number: 813-444-9251.
I am not sure why it says the business is closed for I do have a contract with them. Chris the gentleman who does the installation is beyond words phenomenal. He explained things in such great detail that you cannot help but understand. He made sure that I knew the ends and outs of my system and that the job was installed professionally and cleaned up behind himself. Dan, the rep who sold me the system delivered on everything he promised. There was service after the sale when I had a question afterwords he still followed up. Overall I'm extremely happy with my system more so than what I had when I had ADT
I've been with this company for 10 years and have added more services over the years. It's amazing how security and home automation technology have evolved. I use my MONI app to control not only arming and disarming my system but also have cameras that I can see from my phone/app. I also can control lights, locks and my garage door. It's really cool. The tech that came to install these additional features was very knowledgeable and helped walk me through everything. I love it and love that I have such a 'smart' home now!
I've been a MONI customer for more than a decade, and have always found their service to be high quality. I recently needed technical help with my complicated alarm. I got excellent service. They mailed me the sensor, and then walked me through step-by-step about how to install it and program it into the alarm system.
I am a convert from a "wired/telephone" alarm system! The Moni system is small, unobstructive and VERY easy to use. Totally wireless. Easy to set up. Instructions were simple to follow. I called Customer Service to ask a question about my service (I also have their 7/24) monitoring service, and I was connected quickly and my questions were asked and answered efficiently. I am loving Moni. It can be controlled from your phone using their app. This feature is great. Reminds you to arm the system if you forget and asks if you want it turned off as you near your home! Great system!!
I used Moni in my prior home and also connected my father who has always had an alarm system.
I've only set the alarm off by mistake once (Dog issue) and my dad has set his off a couple of times. The response is lightning fast. I haven't had a break-in but maybe that's because I've always had an alarm. Everything was fast and easy. I really do just set it and forget it. Looking for a company in DFW- call this one.
Incredible experience from first contact to the installation!
Everyone was so helpful and asked the right questions to get us the proper system. Installation Technician did a fantastic job did not rush through it and he took the time to discuss how to use the system.
Topnotch product technology and monitoring
Ronny just left me house after installing a video camera at my front door and I just wanted to let you know what a fantastic job he did. He was super patient with all of the questions that I had and I just wanted you to know I would not hesitate to recommend him to all of my area friends.
I love my MONI Alarm System!!!
I have been with Moni for over 5yr now and they have a great system which beats a lot of other big time companies out here. Customer service is always knowledgeable and pleasant. Ive never had an issue with billing or anything. I highly recommend!
I'm editing my original review one day after the initial post because a company representative reached out immediately (see response below).
Ashley was appropriately apologetic and blamed my nearly four months of frustration on a "processing error" on their end. She said the account would be closed, the overdue balance written off, and the phone calls to my mother would stop. My conversation with Ashley was followed up with a phone call from her manager, Jason, who likewise expressed his regret and said an investigation would be conducted to determine how this had happened. Good for them.
I'll revise my original one-star review to three stars. I'm still annoyed at the unbelievably sloppy handling of my mother's account, but I must give credit to the Monitronics management for monitoring social media and stepping in to make the necessary corrections.
And my sincere thanks to Yelp for helping me get this problem resolved.
Here is my original post:
This company is terrible. Repeat: Do not do business with Monitronics (or MONI) or whatever they call themselves today.
My elderly parents had a Monitronics system at their home in Lincoln, CA. My father passed away in 2016 and my mother moved into assisted living in Feb. 2017. Their house has been vacant since then and listed for sale. But the Monitronics bills keep coming. I've called the company, I've emailed, I've sent letters via US postal mail just trying to cancel the service. Every time I follow up, a company rep says they never received the correspondence. The worst part is they call my mother on a near-daily basis trying to collect on the "past due" bills. I first asked them to stop, then begged them to stop, and finally I've demanded they stop. My mother has dementia and these calls are extremely upsetting for her. At this point Monitronics is engaged in elder abuse and I'm searching for the right agency to file a report.
I rarely write a negative review. But, i originally signed up for a 3 year contract with the Nest Products. Very simple ship it to an address that I provided. Simple process, so you would think? I see the tracking numbers from NEST and for some reason the address had NM instead of NW. After being on the phone for over an hour to get this corrected and promised that it would be delivered the following date, which for me was a problem because I'm in the process of moving to this house and was only in the area for a limited amount of time and wanted the alarm installed before I left, the stuff never arrived as promised. So, I called again the following date and was told the units were shipped back to Nest. There were a total of 4 packages. Well, I cancelled everything and basically told them if you can't even handle shipping properly why would I trust your company with my security needs. Get's better, as I write this NEGATIVE REVIEW, I found out one of the four packages just arrived? But the three other went back to NEST. Freaken Amazing...... You judge for yourself. How hard is anything to ship now-a-days? I've never had issues like this. And the representatives that I talked with at Moni are not really that sure what they need to do when I talked with them on the phone. I called the NEST folks and they were able to see everything. They got the order from Moni. My recommendation is pay more directly to NEST and just simply monitor it yourself. The folks at Moni need to get their act together. In the immortal words of our President......You're Fired.
Follow up a day after a negative review of 1/5 stars. Customer Care got a hold of me and promised to take care of a few of the issues. So, I'm upgrading my review to 3/5 stars. I'll do a follow up review after I have had the service up for a while.
I'm not impressed with the monitoring part because of a melfuntion with rhetoric control board and the police were sent out and there was no problem I had already told there people do not send police they did anyway while I was on hold 30 40 50 minutes with them I'm not impressed with monti security services, but I had a lot of issues with the thermistat that was my HVAC systems fault once found and fixed I have had 2 months of no problem let's hope this keep on going I would not recommend to friends and relatives because of the monitoring problems with there people and such long wait time to get through
I would give this 0 stars but some of their stuff is ok.
I have their security system. I also UPGRADED to automation. BE WARNED. Upgrading IS NOT included in their warranty services.
It is winter and my thermostat went out. I have been fighting with them for DAYS over this thermostat being under warranty and who will be fixing it.
They want to charge me service fee for an electrician to come out and then they want to charge me FULL PRICE for another thermostat because they don't warranty anything that's considered an UPGRADE.
After contacting the maker of the thermostat and being on the phone with My Moni for DAYS...and screaming, losing my cool at their idiocy, and just plain all out crying over the stress of them saying they won't help me Ill have to wait days to get a thermostat in my home that THEY sold me and THEY put in, I am now paying $50. for someone to come out tomorrow and they are now going to BRING a new thermostat with them to replace mine.
I shouldn't have had to work this hard to get it replaced.
MULTIPLE calls to My Moni, MULTIPLE calls to the thermostats manufacturer and their tech support and days lost being on the phone solid, makes this an unpleasant experience that I cannot wait to get out of once my contract is up!
I've been with My Moni for almost 20 years and I am done! Run, do not walk, away from this company and go somewhere else. This was just the last straw in a series of screw up from the company that I can no longer put faith into or want to deal with.
I have been with moni alarms since may 2016. My carbon monoxide detector started beeping failure Aug 2017 after checking it I seen it had been made in 2011 and expired in Aug 2016 so my family has been at risk for the last year it was only Good for 3 month when they installed it I had to argue with customers service to get it replaced without paying fees or extending my contract for something that was only good for 3 months after install (not exceptable)now my skybell doorbell is not working after a year and needs replaced and again they want me to pay 300 dollars or extend my contract to get it replaced I wonder how old my doorbell was when it was installed very poor service would not recommend this company unless you want to keep paying to replace equipment.
Moni has contacted me and is working to fix the problem.
After speaking on the phone with Theresa, we have sorted out the problem. Upped it by 1 star only because of Theresa.
I have the exact same issues has another reviewer. I got my system 8 months ago..I was suppose to get a nest thermostat instead they installed a alarm.com thermostat. Last week the thermostat stopped working temp in the house went down to 55, I have a baby at home this is not good. I called Moni after waiting on hold for 25 min, the technician told me I would have to wait 2or 3 days for someone to come and have to pay for the visit plus a new thermostat. Told me they were no warranty on it. I coulnt called alarm.com because only authorized dealers can call them. Needless to say I called heating and cooling ...they came the same day and installed My old thermostat.
Next day I called Moni..was on hold for 45..min finally spoke with an account manager..the best I got him to do..was to give me a new thermostat or doorbell camera if..I extended my contract to an extra 3 years...and they lower my monthly payment by 15 dollars..I accepted and it was a mistake...the company that was suppose to come install my new nest thermostat..called me to tell me they don't know how to install it..!!!! They are the Moni authorized dealer near me !!!!!!
My next step is better business bureau
I give this company NO STARS! I have been a client for about 2 years. I moved 3 months ago and was told that they would move my system for no charge. Found out it was actually going to cost $299 to move my system. OK fine - I understand. However, I also had to extend my contract for an additional 18 months. I was not happy about that, but decided it would work.
I have been in my new home for 3 months and still do not have a system installed. The tech has canceled 3 times to install after I have changed my schedule to be home during the set appointment time. They have continued to CHARGE me for service all three months.
I want out of my contract and have decided to hire legal action to make it happen. Do not do business with this company.
MINUS ZERO if I could. We bought this home 10 months ago. We have a top of the line security, fire, smoke, co2, system through MONI that came with the property. This is a nightmare! The service is worse than terrible. The alarms go off all the time and you spend at least an hour on the phone and on hold and they still do not fix the problem. For more than six months we have been unable to use the security portion, the smoke alarm goes off regularly while using the stove (which is clean), the fire alarm goes off frequently.
This morning a detector battery alarm began chirping and there was no way we could figure out how to change the batteries since they seem to be buried in the unit. I spent more than an hour trying to track down a user manual for the 2GiG by Intertek to no avail.
Soon after that all the alarms in the house went off and our code did not work to turn them off. So far, we have spent 2 hours on the phone arguing with people to resolve the problem. Finally they said they would send a service rep out right away. "Right away"meant a week later which is unacceptable.
We decided to cancel our service and spent another hour mostly on hold waiting to talk to a manager. Of course she gave us the run-a-round trying to get us to change our minds. When we insisted the contract be cancelled, we were told we would have to pay for 26 months left on our contract. DO NOT USE THIS COMPANY. We will file a complaint with the Attorney General.
I was super excited about getting a modern quality security system that I could access from my smart phone. Not only did they not install everything I ordered (and paid for) less than 9 months later almost nothing works. I was just on the phone with them for over an hour and they were not able to fix one of the four things that are wrong with my system. And they can send a tech out for almost two weeks.
Please use someone else.
I wish I read these reviews before buying my Nest system through MONI. Trying to return the system has been a headache. One rep tells me just bring it to the post office they will take it for free. Then he gives me an address not on the label to send it too. Another rep says I need to pay to ship it back. Then I get a bill for a yard sign I never ordered or received. Rep said this is because I didn't activate my service yet (my house isn't built yet). That explanation still doesn't make sense to me. Rep said no problem. Just return that sign to sender for refund. Um ok. To bad the nest isn't that easy to return (and I actually ordered the nest). I don't know. This whole thing is just feeling shady to me at this point. Best case scenario right now is I get a refund and lose money on shipping. That plus the frustration.
Stay far, far away from this company.
First things first, the installation on burglar alarms was not done properly. This wasn't evident until about 2 weeks after the job was done and we realized the front door alarm would randomly trigger, even when the door wasn't open in the slightest. At one point, this caused them to call the police, even though I specifically stated not to. This stemmed from me not being able to provide a "password" that they had set up and never informed us as to what it was. I was able to provide every other piece of identifying information, including phone number, social security number, and they still called leading us to get a "false alarm" fee from our local police department. The guy on the phone was unable to provide me with how to get the code either. Great. We had to disable this alarm almost every night because it would wake us up with false triggers all night.
Today, we had a fire alarm trigger when my husband burned dinner. We disabled it, but because there was smoke in the house, the alarm kept triggering. I answered the phone 3 times to let them know it was okay, and one guy let me know that they would send the fire department out because I didn't have the passcode but that he could transfer me to customer service and they could help me with the passcode issue. He said it would be a 2 minute wait. I was on hold for 20 MINUTES by which time the fire department came. This is going to be another fine. The real kicker here is they told me they came because they couldn't reach me the 4th phone call. Really? Cant be because I was on hold with you guys for 20 minutes.
Naturally, I was livid and told them I wanted this uninstalled immediately. This company has been nothing but a headache. They told me I had to call back in the morning... Of course. More time out of my already busy day.
I will say I was very angry and the phone rep this last time kept her cool and was professional. That is the only good thing I have to say about this company. Otherwise, it makes me feel like a prisoner in my own house, wondering what's going to go wrong next and if I will be around to answer the phone.
Purchased Nest Secure Products from Moni. Shipped FedEx no signature required. Live in a area where packages are routinely stolen. Called Moni to ask them to change delivery to require a signature. Explained the issue. Moni rep, "Not our problem. We have your $$$ and contract. Good bye!! May have added the second part, but WOW. Wake up Google. Your in bed with this company in a fledgling enterprise that has huge profit potential.