Frontpoint Security Reviews (2018)

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Frontpoint Security

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Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.

Home Security Scores

Overall Score: 9.6/10

Customer Satisfaction: 9.4/10

Features: 9.7/10

Equipment: 9.5/10

Equipment Price: $200-$350+

Monitoring Price: $35/mo-$50/mo

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Overall Takeaways

Frontpoint is one of the highest rated home security systems available today. Some of the reasons for its high ratings surround its ease of set-up and fully-customizable approach to home security. You can build any system that you want easily and simply, which is a big benefit over competitors that stick to packages with limited customization options.

Here are what customers say are Frontpoint's biggest advantages:

  • Easy Set-Up
  • Equipment is Plug & Play
  • Full Customization
  • Friendly & Helpful Customer Service
.

In addition to these positives, there are some complaints from some customers about Frontpoint's service. Here's what they mention as the biggest disadvantages:

  • Contractual Limits
  • Some Reports of Pushy Sales
  • Poor Resolutions for Equipment Issues

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Product Details

Frontpoint monitors and sells equipment that integrates with Alarm.com's suite of apps and are completely plug and play. Most customers don't have any issues getting started with Frontpoint's equipment. In terms of their contracts, their contractual features are pretty standard within the monitoring industry, passing $ savings to customers with a monitoring package service.

Frontpoint's Equipment

Frontpoint's equipment is some of the most streamlined in the industry. They make things easy by pre-installing all of their software on the devices so customers don't have to worry about installers coming in and out of their house. In terms of quality, customers report that their equipment works under nearly all cases. There are a few customers that had issues with equipment malfunctioning after a few years, which was uncommon and competitive amongst others in the industry. Here are details on their equipment packages (which also are fully customizable with a la carte add-on equipment):

PackageDetails
Pro Package
($200 One Time)
  • 1 Keypad Panel
  • 3 Door / Window Sensors
  • 1 Motion Sensor
  • 1 Glass Break Sensor
  • 1 Keychain Remote
Pro Plus
($350 One Time)
All in the Pro Package and:
  • 2 Door / Window Sensors
  • 1 Smoke / Heat Sensor
Add On Options
(Prices Vary)
  • Indoor / Outdoor Cameras
  • More Security Sensors (Including Flood, CO, Garage Door, Recessed Door)
  • Smart Lock
  • Smart Light Bulbs
  • Additional Keychain Remotes
  • Panic Pendants
  • Yard Signs / Decals

Frontpoint's Monitoring

One of the places that Frontpoint really shines in its monitoring. They offer more monitoring in their most popular plan baked in than just security -- like smoke and heat monitoring, CO monitoring, and crash and smash protection. Here are the details on their plans:

PlanDetails
Protection Plan
($35/mo)
  • 24/7 Professional Monitoring
  • Fire / Environmental Protection
  • Life Safety
  • Self Diagnosing System
Interactive Plan
($45/mo)
All in Protection Plan Offerings and:
  • Mobile App Arm/Disarm
  • Alerts via Email
  • Text & Push Notifications
  • Crash & Smash Protection
  • Geo-location Services
  • Sensor History
Ultimate Plan
($50/mo)
All in Interactive Plan and:
  • Live Video Streaming
  • Video & Image History
  • Motion Activated Video & Alerts
  • Automated Door Locks
  • Thermostat / Environment Control

Security & Monitoring Quality

Frontpoint has some of the best monitoring services available today. Their products have won acclaim from both experts in the home security industry and customers. Some of the benefits above competitors are the full portability of the system. You can move and take your home security with you without having to break the contract, which is pretty amazing versus many old school competitors. Additionally, you can fully customize your equipment, which is a huge benefit versus others who don't make it as transparent or simple to do that.

All that said, one of the very few caveats about Frontpoint is the price. They charge for both the equipment and the monthly fees. That said, what you are getting is much better than what you would get from other name brands.

Alternatives

Vivint

Although Frontpoint offers the customization elements to monitor and manage your smart home, Vivint focuses on smart automation and smart home plans. If you are heart set with managing all of the devices in your home remotely, Vivint is one of the most competitive and best options for doing so while connecting to your home security system and monitoring services. They are definitely worth a look.

Simplisafe

If the Frontpoint's price tag scares you off, Simplisafe has very affordable plans to start things off. For those on a budget, Simplisafe is an excellent choice, but you may be disappointed by equipment and service quality versus Frontpoint. In some ways, you get what you pay for.

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Browse Frontpoint Security Customer Reviews

Recently purchased a security system

Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app

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Home Security Score: 9.6 / 10 from 23 Ratings