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Fortress Security is a DIY security package company where you can select between different types of equipment for your home automation, smart home, and home security project. One of the biggest drawbacks of Fortress Security is that managed monitoring plans are not included. If there is a breakin, customers have to alert the local authorities themselves, which can be a difficult prospect in many circumstances.
Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.
Fortress Security: 7.2/10
Vivint Smart Home Security: 9.6/10
Fortress Security: 7.3/10
Vivint Smart Home Security: 9.6/10
Fortress Security: 6.8/10
Vivint Smart Home Security: 9.7/10
Fortress Security: 7.4/10
Vivint Smart Home Security: 9.6/10
Vivint Smart Home Security:
I like their equipment I have 2 systems SO2 and GSM-CView More Reviews
Very easy to install, understand and operate. System works like a charm. Other comments regarding SIM card aren't accurate reviews. The SIM card is virtually not needed to arm or disarm, especially when wireless remotes are sent with the Total Security System. The SIM card is only really needed when the alarm is triggered and the panel makes a call. All text (SMS) alerts can be shut off, so that it won't waste minutes. Well done FSS.
Great place to buy a security system. Looked and looked at different systems over the internet and finally found a affordable and reliable system. Customer service was so kind helping me set my system up and answer all my questions. Defiantly purchase here.
Fortress Security is absolutely amazing, I am extremely happy with my Total Security Wi-Fi System! I got a free SIM card installed and it is way cheaper then I could have gotten from any cellular provider. I had a programming question and called customer service and they went above and beyond! It is rare to be able to contact customer service representatives now days that speak English and are actually helpful. I highly recommend their products and honestly for the price you can't beat it! The one star reviews are clearly unwarranted!!
Could not be happier with my Wi-Fi system. Easy to set up and gives my family peace of mind and keeps the riff raff out. I thought the costumer service was great, its nice talking to a real person in the US. Maybe @realdonaldtrump will buy one for hus new house, its fantastic
The customer service is the best...Had a small problem, a call later, and 3 days, i had what I needed in my hand. The book sorta sucks, but I got thru it with the quick responses from online help. Jack has the patience of a saint..the system is working well. I will buy the camera soon.. Great kit! I got the ANI wifi setup,not a bit of problem linking up, and i get an immediate text when the alarm is triggered.
SIM card issue. Love the system! Only downfall for the system is you only get 200 minutes for the entire 3 month period. If you use all those minutes within that 90 days you will get charged automatically, so make sure you cancel the automatic renewal service for the SIM card services otherwise you will get charged. They should have unlimited text and call for 25 a month plus monitoring like Simplisafe. I heard monitoring is becoming available shorty though.
TThis is one of the better DIY systems. The set up using their Quick Start Guide makes it easy to install. It allows you to get system installed and then if you want to get deeper into the programming you can take your time using the book that is supplied. The pet motion sensors are great and being able to set the system not using the motion sensor while your home is fantastic. FYI when testing the interior horn put on ear muffs because it is loud which is not a knock because it should be loud.
I placed an order on the morning of 11/12. I was delighted when I was informed that my package was picked up by the Post Office on 11/13 via Priority Mail. The problem is that there were never any updates to the status of my package moving through the USPS system. Replies from Fortress insist that the package left on 11/13. It is now 11/20 and still no package. A call starting a USPS investigation leans toward the package never leaving Fortress to date. Beware overpromise/underdeliver with Fortress. Here is my latest note to them: This is my daily request to check on the status of my order. It is now one week since the package was picked up via Priority Mail and still no product has been delivered to me. Thank you.
Good system. Range better than we thought it would be. If don't have pet sensors... Put motion at least 4ft up and shouldn't have a problem.
Little patience to program if didn't order all equip at once. Ie..door bell
Really wanted to give this company a try after reading some good reviews. I purchased the system at the beginning of January, and to this day, it is still not functional. First, the system was shipped without a power supply...yeah really! After waiting about a week for that, I found that it would not connect to my wifi using their guide. After support basically mirrored the same instructions each time I contact them, I took it upon myself to remove all wifi security, and it finally connected. They can provide no explanation for this. The 3rd problem, which started around the same time, was that SMS messages could not be sent/received from the panel. Fortress blamed my cell carrier, sim card, everything else. The SIM tested fine in other devices, but I spent the money to get replacement SIM from my carrier. Again, worked in every device but this panel. Still blaming my carrier and SIM, I agreed to activate one of their SIMS (of course at an additional cost to me) and give that a try. They provided a promo code to waive the activation fee, which the site rejected. During checkout, the $7.99 monthly fee turned into a $15.69 - There's a lot to be said for ease of use of a company's products, support, and website. So far, Fortress has none of these. Really wanted this product to work. Too bad. Not sure what is next for me
I made an order on october 15th and never was delivered. I call several times and wrote mails, but they never answered. I want to cancel the order and they never answered. I recommend to everybody not buying anything to them!
SIM card, Read the Terms of Agreement The SIM card works fine on the ATT network. My reason for a one star rating is the billing. True I did not read the Terms and Agreement. (like everyone else) I believe what the team told me. The prepay rate is $7.00 per month for a 90 day term. Not bad right? Here is the kicker you only get 200 minutes for 90 days. Each Text notification counts as a minute. Once you used up your 200 minutes it automatically renews at $23.97. So if you arm and disarm once a day 2 * 90 =180 minutes that leaves you with 20 minutes to spare. With me and my son living active lifestyles we burnt through the 200 minutes in 19 days and I have the WIFI controller, go figure that out. I have a very reliable WIFI service so that is not it. I was told by Support that the WIFI controller auto selects the best network for transmission of the Text message. To my knowledge there is no SIM usage counter to watch your minute usage. They sent out an e mail notice of renewal at 4:01:55 then debit my credit card at 4:01:56. Beware.
I purchased a security system from this business 6 months ago and it has been broken longer than it has worked. When I first started having problems I asked to return the unit and they would not take it back. They sent me a few new pieces of equipment to try and it worked for a few months and then... stopped working again about a month ago. I contacted them again and they promised to send me 5 new sensors with "updated battery capability" and I only received one instead of 5. I contacted them again and they sent out 4 more. Only 3 of the 4 worked. I contacted them again and they claimed to be sending one more. I have also spent over 15.00 in batteries when they sensors are supposed to come with working batteries. The customer service agent that has been assigned to my case wrote a sarcastic remark to me when I expressed to him how unacceptable this has been. They wont take the horrible unit back which offers my home no security at this point nor have they offered any kind of discount for forcing me to keep it.
Worst customer service. Will be the last time I purchase with this company. I purchased a unit and spent a lot of money on accessories. One of the company representatives talked me into upgrading to a "better" system. I found out if I would have stuck to my original system I could have upgraded my panel and received a trade in discount, now I'm out an entire system! By far one of the most difficult frustrating processes I've dealt with. Please take it from me and find a more reputable dealer either better customer care. I should add... it's almost like the system I got persuaded into exchanging for doesn't even exist. No information from the website, no product replacement pieces. They literally had me exchange my product for JUNK!
Worst customer service ever. My system stopped working so I found the business card for Fortress, left voice mail and emails to no avail. I have yet to hear from Fortress after 2+ weeks. My 84 year old husband has Alheimers Disease so I HAVE to know if he leaves the house. Hard to do with a non-working system and lack of assistance from Fortress. I feel getting this system may have been a huge mistake. If there had been a minus score star I would have used it to show how mad I am. It is poor consolation to know I am not alone in the lack of customer assistance catagory!
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The thing I liked about Vivint was the fact that compared to most other companies they provide quality equipment. But then I heard about their customer service and I was forced to pass, but Intrution recommended me to a couple of fantastic companies that are consistently rated for their good customer service. I'm just deciding which one to go with.View More Reviews
Excellent & Professional Service, Fantastic Representatives and Service Personnel. Dependable Products. Easy to Handle. Great Feedback when asking questions!
My family and I decided to go with Vivint and we could not be happier, the gentleman that came to the house was very nice and full of knowledge, I read every detail of the agreement and everything matched up to what I was told. They covered all the equipment and we could not feel any more secure having the doorbell camera and the app on the phone!
I could not be happier with our vivint system. It gives my wife and good sense of security when I am not there.
Vivint has a great system, average service, and good people.
Make sure you work with a good technician. That will make all the difference in your experience.
Vivint is pretty good and I was skeptical. First off, I was approached by a door to door salesman. He was very professional and not pushy in the least. Best of all, he didn't lie to me. I found some bad reviews and brought them to his attention and he acknowledged them and let me know that they were usually people trying to get out of their contract early OR local technicians who are subcontracted. This is exactly what I had read, so I decided to go with the service.
I'm about a year into the service and I love it. The people monitoring have contacted me through the panel in a matter of minutes and I get text messages, emails and phone calls when the alarm goes off. It is impossible for me to miss strange occurrences.
The equipment has held up as well. Nothing has broken.
I integrated my NEST thermostat recently and it works great with their software.
Also, they update their software fairly often, which is a great plus.
Now on to the negatives. They are a little pricey, but you do get a lot of stuff and I find it worth the cost.
The reviews about the local contracted technicians is ABSOLUTELY true. You WILL have a rough time if you need someone to come to your home. It took 5 attempts to get someone to my home for a simple update to the firmware update (which turned into a wall panel replacement). I did not receive a visit, a phone call, a cancellation, NOTHING. It was the most frustrating experience I've ever had.
Like I said, I haven't had any equipment break, just the firmware issue, so hopefully you won't need an onsite technician.
We have been thrilled with the service and customer support. No issues whatsoever.
Great technology and wonderful customer service. Prices are a bit steep but the call time when emergency happens is very quick and the staff is exceptionally professional. No worse than others in business in terms of contracts.
We've had Vivint Security for a year. We had to contact Vivint once because the front door would not lock from app or keypad, the technician walked me through how to change the battery on the door lock quickly & professionally. We've had no issues with equipment, billing, or Service. They were quick to respond the one time our alarm was accidentally set off.
I personally like my alarm system. The ability to use it anywhere and set up custom actions for my convenience is great. The customer service reps that I dealt with were knowledge and helpful.
I replaced my old system with Vivint several months ago. The sales reps were great, informative, and professional. I called a couple of times with questions, and they were courteous and walked me through.Jan. wall mount went blank. Trued to fix over phone. Had to send out a tech. Also camers kept loosing wi fi. Tech said the installer used oldd systems wiring and caused it to lose connection. He ran new wire and fixed it, however. I was charged $49 for your error. Did not appreciate that. Overall satisfied.
Any issue I have had was quickly resolved. Our local support technician is vey prompt and professional.
I have had A Vivent security system for around 6 months. I have had a couple of minor equipment issues with an outdoor camera not connecting and a doorbell camera not working. Both cameras were replaced. I have found that the doorbell camera will stop working when the temperature falls below a certain point. Other than that I have no issues with the company. But their equipment is a little on the sub-par side.
We have been protected by Vivint for close to two years now. We are very happy thus far with the equipment and the customer support. We have, thank goodness never had to test their responsiveness.
Being able to lock/unlock a door remotely has been very useful on a number of occasions. I prefer to sleep in a much cooler room and find it a wonderful thing to be able to turn up the temperature before I crawl out of bed in the morning and be able to turn on the light in a dark room, all from the comfort from my bed.
Their apps are continually more responsive and easier to use. They are always adding more services that are easily added on and do not result in a higher monthly payment.
Vivint has been very responsive to any issues that have arisen. We are pleased with the system and the company.
Extremely pleased with Vivint. Have installed several monitoring systems including cameras. Local service reps are great. Only one instance that would be negative. Young man last summer came by and asked about our neighbors. We provided names of our neighbors. Next door neighbor had mentioned looking into alarm system. Young man kept coming even very late at night to talk to her. System was installed but we did not receive referral fee. Rep from UT called me regarding renewing at current price. Told him about neighbor; looked her up and gave me credit.