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Fortress Security is a DIY security package company where you can select between different types of equipment for your home automation, smart home, and home security project. One of the biggest drawbacks of Fortress Security is that managed monitoring plans are not included. If there is a breakin, customers have to alert the local authorities themselves, which can be a difficult prospect in many circumstances.
LiveWatch Home Security (now Brinks Home Security) is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.
Fortress Security: 7.2/10
Fortress Security: 7.3/10
Fortress Security: 6.8/10
Fortress Security: 7.4/10
I like their equipment I have 2 systems SO2 and GSM-CView More Reviews
Very easy to install, understand and operate. System works like a charm. Other comments regarding SIM card aren't accurate reviews. The SIM card is virtually not needed to arm or disarm, especially when wireless remotes are sent with the Total Security System. The SIM card is only really needed when the alarm is triggered and the panel makes a call. All text (SMS) alerts can be shut off, so that it won't waste minutes. Well done FSS.
Great place to buy a security system. Looked and looked at different systems over the internet and finally found a affordable and reliable system. Customer service was so kind helping me set my system up and answer all my questions. Defiantly purchase here.
Fortress Security is absolutely amazing, I am extremely happy with my Total Security Wi-Fi System! I got a free SIM card installed and it is way cheaper then I could have gotten from any cellular provider. I had a programming question and called customer service and they went above and beyond! It is rare to be able to contact customer service representatives now days that speak English and are actually helpful. I highly recommend their products and honestly for the price you can't beat it! The one star reviews are clearly unwarranted!!
Could not be happier with my Wi-Fi system. Easy to set up and gives my family peace of mind and keeps the riff raff out. I thought the costumer service was great, its nice talking to a real person in the US. Maybe @realdonaldtrump will buy one for hus new house, its fantastic
The customer service is the best...Had a small problem, a call later, and 3 days, i had what I needed in my hand. The book sorta sucks, but I got thru it with the quick responses from online help. Jack has the patience of a saint..the system is working well. I will buy the camera soon.. Great kit! I got the ANI wifi setup,not a bit of problem linking up, and i get an immediate text when the alarm is triggered.
SIM card issue. Love the system! Only downfall for the system is you only get 200 minutes for the entire 3 month period. If you use all those minutes within that 90 days you will get charged automatically, so make sure you cancel the automatic renewal service for the SIM card services otherwise you will get charged. They should have unlimited text and call for 25 a month plus monitoring like Simplisafe. I heard monitoring is becoming available shorty though.
TThis is one of the better DIY systems. The set up using their Quick Start Guide makes it easy to install. It allows you to get system installed and then if you want to get deeper into the programming you can take your time using the book that is supplied. The pet motion sensors are great and being able to set the system not using the motion sensor while your home is fantastic. FYI when testing the interior horn put on ear muffs because it is loud which is not a knock because it should be loud.
I placed an order on the morning of 11/12. I was delighted when I was informed that my package was picked up by the Post Office on 11/13 via Priority Mail. The problem is that there were never any updates to the status of my package moving through the USPS system. Replies from Fortress insist that the package left on 11/13. It is now 11/20 and still no package. A call starting a USPS investigation leans toward the package never leaving Fortress to date. Beware overpromise/underdeliver with Fortress. Here is my latest note to them: This is my daily request to check on the status of my order. It is now one week since the package was picked up via Priority Mail and still no product has been delivered to me. Thank you.
Good system. Range better than we thought it would be. If don't have pet sensors... Put motion at least 4ft up and shouldn't have a problem.
Little patience to program if didn't order all equip at once. Ie..door bell
Really wanted to give this company a try after reading some good reviews. I purchased the system at the beginning of January, and to this day, it is still not functional. First, the system was shipped without a power supply...yeah really! After waiting about a week for that, I found that it would not connect to my wifi using their guide. After support basically mirrored the same instructions each time I contact them, I took it upon myself to remove all wifi security, and it finally connected. They can provide no explanation for this. The 3rd problem, which started around the same time, was that SMS messages could not be sent/received from the panel. Fortress blamed my cell carrier, sim card, everything else. The SIM tested fine in other devices, but I spent the money to get replacement SIM from my carrier. Again, worked in every device but this panel. Still blaming my carrier and SIM, I agreed to activate one of their SIMS (of course at an additional cost to me) and give that a try. They provided a promo code to waive the activation fee, which the site rejected. During checkout, the $7.99 monthly fee turned into a $15.69 - There's a lot to be said for ease of use of a company's products, support, and website. So far, Fortress has none of these. Really wanted this product to work. Too bad. Not sure what is next for me
I made an order on october 15th and never was delivered. I call several times and wrote mails, but they never answered. I want to cancel the order and they never answered. I recommend to everybody not buying anything to them!
SIM card, Read the Terms of Agreement The SIM card works fine on the ATT network. My reason for a one star rating is the billing. True I did not read the Terms and Agreement. (like everyone else) I believe what the team told me. The prepay rate is $7.00 per month for a 90 day term. Not bad right? Here is the kicker you only get 200 minutes for 90 days. Each Text notification counts as a minute. Once you used up your 200 minutes it automatically renews at $23.97. So if you arm and disarm once a day 2 * 90 =180 minutes that leaves you with 20 minutes to spare. With me and my son living active lifestyles we burnt through the 200 minutes in 19 days and I have the WIFI controller, go figure that out. I have a very reliable WIFI service so that is not it. I was told by Support that the WIFI controller auto selects the best network for transmission of the Text message. To my knowledge there is no SIM usage counter to watch your minute usage. They sent out an e mail notice of renewal at 4:01:55 then debit my credit card at 4:01:56. Beware.
I purchased a security system from this business 6 months ago and it has been broken longer than it has worked. When I first started having problems I asked to return the unit and they would not take it back. They sent me a few new pieces of equipment to try and it worked for a few months and then... stopped working again about a month ago. I contacted them again and they promised to send me 5 new sensors with "updated battery capability" and I only received one instead of 5. I contacted them again and they sent out 4 more. Only 3 of the 4 worked. I contacted them again and they claimed to be sending one more. I have also spent over 15.00 in batteries when they sensors are supposed to come with working batteries. The customer service agent that has been assigned to my case wrote a sarcastic remark to me when I expressed to him how unacceptable this has been. They wont take the horrible unit back which offers my home no security at this point nor have they offered any kind of discount for forcing me to keep it.
Worst customer service. Will be the last time I purchase with this company. I purchased a unit and spent a lot of money on accessories. One of the company representatives talked me into upgrading to a "better" system. I found out if I would have stuck to my original system I could have upgraded my panel and received a trade in discount, now I'm out an entire system! By far one of the most difficult frustrating processes I've dealt with. Please take it from me and find a more reputable dealer either better customer care. I should add... it's almost like the system I got persuaded into exchanging for doesn't even exist. No information from the website, no product replacement pieces. They literally had me exchange my product for JUNK!
Worst customer service ever. My system stopped working so I found the business card for Fortress, left voice mail and emails to no avail. I have yet to hear from Fortress after 2+ weeks. My 84 year old husband has Alheimers Disease so I HAVE to know if he leaves the house. Hard to do with a non-working system and lack of assistance from Fortress. I feel getting this system may have been a huge mistake. If there had been a minus score star I would have used it to show how mad I am. It is poor consolation to know I am not alone in the lack of customer assistance catagory!
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We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.View More Reviews
After doing research on the net and reading reviews I decided to contact LiveWatch to get a security system for our second home. I found them to be really knowledgeable and very friendly. They shipped me a system that arrived two days later and set up a time for an activation call. The activation call is not only to activate your system but for them to help you with any issues you had installing the system.
The system was simple to set up and only took about 30 minutes to install everything ( putting sensors on windows,doors, motion,etc). Their equipment is very modern with touch screen and can be accessed via smartphone if you desire. After installing the system in our second home I was so impressed with LiveWatch customer support that I decided to replace our aging system in our primary house.
Their contract is month to month so not expensive lock in .
The customer service is first rate and I highly recommend these folks.
It hurts when you have to cancel service with a business you have zero complaints about. After researching a number of home security systems last year, I chose LiveWatch Security b/c of their pricing and service options. I haven't been disappointed at all. Their customer service is great (knowledgeable, prompt, professional and friendly) and I had zero problems with the security system - and cancellation happened without any hassle. The only reason I'm canceling my service is because I'm moving to a new home that won't require another layer of home security. But, as I told the customer service guy today - if I require the service in the future, LiveWatch will be the first company I contact.
I've been so pleased with our security system! It started with our sales security expert named Tim H. He was wonderful and answered my million questions. He was very patient and helpful. Then when we activated the guy who helped us was fabulous. We had a few issues and he took all the time we needed to feel comfortable with the system. We have had the system over a month and love it. Easy to use and makes us feel secure and comfortable. Thank you Livewatch!
We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.
This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.
We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?
I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.
I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.
I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.
We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.
I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?
Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!
DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.
I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.
I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.