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Fortress Security is a DIY security package company where you can select between different types of equipment for your home automation, smart home, and home security project. One of the biggest drawbacks of Fortress Security is that managed monitoring plans are not included. If there is a breakin, customers have to alert the local authorities themselves, which can be a difficult prospect in many circumstances.
Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
Fortress Security: 7.2/10
Frontpoint Security: 9.6/10
Fortress Security: 7.3/10
Frontpoint Security: 9.4/10
Fortress Security: 6.8/10
Frontpoint Security: 9.7/10
Fortress Security: 7.4/10
Frontpoint Security: 9.5/10
I like their equipment I have 2 systems SO2 and GSM-CView More Reviews
Very easy to install, understand and operate. System works like a charm. Other comments regarding SIM card aren't accurate reviews. The SIM card is virtually not needed to arm or disarm, especially when wireless remotes are sent with the Total Security System. The SIM card is only really needed when the alarm is triggered and the panel makes a call. All text (SMS) alerts can be shut off, so that it won't waste minutes. Well done FSS.
Great place to buy a security system. Looked and looked at different systems over the internet and finally found a affordable and reliable system. Customer service was so kind helping me set my system up and answer all my questions. Defiantly purchase here.
Fortress Security is absolutely amazing, I am extremely happy with my Total Security Wi-Fi System! I got a free SIM card installed and it is way cheaper then I could have gotten from any cellular provider. I had a programming question and called customer service and they went above and beyond! It is rare to be able to contact customer service representatives now days that speak English and are actually helpful. I highly recommend their products and honestly for the price you can't beat it! The one star reviews are clearly unwarranted!!
Could not be happier with my Wi-Fi system. Easy to set up and gives my family peace of mind and keeps the riff raff out. I thought the costumer service was great, its nice talking to a real person in the US. Maybe @realdonaldtrump will buy one for hus new house, its fantastic
The customer service is the best...Had a small problem, a call later, and 3 days, i had what I needed in my hand. The book sorta sucks, but I got thru it with the quick responses from online help. Jack has the patience of a saint..the system is working well. I will buy the camera soon.. Great kit! I got the ANI wifi setup,not a bit of problem linking up, and i get an immediate text when the alarm is triggered.
SIM card issue. Love the system! Only downfall for the system is you only get 200 minutes for the entire 3 month period. If you use all those minutes within that 90 days you will get charged automatically, so make sure you cancel the automatic renewal service for the SIM card services otherwise you will get charged. They should have unlimited text and call for 25 a month plus monitoring like Simplisafe. I heard monitoring is becoming available shorty though.
TThis is one of the better DIY systems. The set up using their Quick Start Guide makes it easy to install. It allows you to get system installed and then if you want to get deeper into the programming you can take your time using the book that is supplied. The pet motion sensors are great and being able to set the system not using the motion sensor while your home is fantastic. FYI when testing the interior horn put on ear muffs because it is loud which is not a knock because it should be loud.
I placed an order on the morning of 11/12. I was delighted when I was informed that my package was picked up by the Post Office on 11/13 via Priority Mail. The problem is that there were never any updates to the status of my package moving through the USPS system. Replies from Fortress insist that the package left on 11/13. It is now 11/20 and still no package. A call starting a USPS investigation leans toward the package never leaving Fortress to date. Beware overpromise/underdeliver with Fortress. Here is my latest note to them: This is my daily request to check on the status of my order. It is now one week since the package was picked up via Priority Mail and still no product has been delivered to me. Thank you.
Good system. Range better than we thought it would be. If don't have pet sensors... Put motion at least 4ft up and shouldn't have a problem.
Little patience to program if didn't order all equip at once. Ie..door bell
Really wanted to give this company a try after reading some good reviews. I purchased the system at the beginning of January, and to this day, it is still not functional. First, the system was shipped without a power supply...yeah really! After waiting about a week for that, I found that it would not connect to my wifi using their guide. After support basically mirrored the same instructions each time I contact them, I took it upon myself to remove all wifi security, and it finally connected. They can provide no explanation for this. The 3rd problem, which started around the same time, was that SMS messages could not be sent/received from the panel. Fortress blamed my cell carrier, sim card, everything else. The SIM tested fine in other devices, but I spent the money to get replacement SIM from my carrier. Again, worked in every device but this panel. Still blaming my carrier and SIM, I agreed to activate one of their SIMS (of course at an additional cost to me) and give that a try. They provided a promo code to waive the activation fee, which the site rejected. During checkout, the $7.99 monthly fee turned into a $15.69 - There's a lot to be said for ease of use of a company's products, support, and website. So far, Fortress has none of these. Really wanted this product to work. Too bad. Not sure what is next for me
I made an order on october 15th and never was delivered. I call several times and wrote mails, but they never answered. I want to cancel the order and they never answered. I recommend to everybody not buying anything to them!
SIM card, Read the Terms of Agreement The SIM card works fine on the ATT network. My reason for a one star rating is the billing. True I did not read the Terms and Agreement. (like everyone else) I believe what the team told me. The prepay rate is $7.00 per month for a 90 day term. Not bad right? Here is the kicker you only get 200 minutes for 90 days. Each Text notification counts as a minute. Once you used up your 200 minutes it automatically renews at $23.97. So if you arm and disarm once a day 2 * 90 =180 minutes that leaves you with 20 minutes to spare. With me and my son living active lifestyles we burnt through the 200 minutes in 19 days and I have the WIFI controller, go figure that out. I have a very reliable WIFI service so that is not it. I was told by Support that the WIFI controller auto selects the best network for transmission of the Text message. To my knowledge there is no SIM usage counter to watch your minute usage. They sent out an e mail notice of renewal at 4:01:55 then debit my credit card at 4:01:56. Beware.
I purchased a security system from this business 6 months ago and it has been broken longer than it has worked. When I first started having problems I asked to return the unit and they would not take it back. They sent me a few new pieces of equipment to try and it worked for a few months and then... stopped working again about a month ago. I contacted them again and they promised to send me 5 new sensors with "updated battery capability" and I only received one instead of 5. I contacted them again and they sent out 4 more. Only 3 of the 4 worked. I contacted them again and they claimed to be sending one more. I have also spent over 15.00 in batteries when they sensors are supposed to come with working batteries. The customer service agent that has been assigned to my case wrote a sarcastic remark to me when I expressed to him how unacceptable this has been. They wont take the horrible unit back which offers my home no security at this point nor have they offered any kind of discount for forcing me to keep it.
Worst customer service. Will be the last time I purchase with this company. I purchased a unit and spent a lot of money on accessories. One of the company representatives talked me into upgrading to a "better" system. I found out if I would have stuck to my original system I could have upgraded my panel and received a trade in discount, now I'm out an entire system! By far one of the most difficult frustrating processes I've dealt with. Please take it from me and find a more reputable dealer either better customer care. I should add... it's almost like the system I got persuaded into exchanging for doesn't even exist. No information from the website, no product replacement pieces. They literally had me exchange my product for JUNK!
Worst customer service ever. My system stopped working so I found the business card for Fortress, left voice mail and emails to no avail. I have yet to hear from Fortress after 2+ weeks. My 84 year old husband has Alheimers Disease so I HAVE to know if he leaves the house. Hard to do with a non-working system and lack of assistance from Fortress. I feel getting this system may have been a huge mistake. If there had been a minus score star I would have used it to show how mad I am. It is poor consolation to know I am not alone in the lack of customer assistance catagory!
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Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.