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CPI Security is one of the largest security providers across the Southern US. They offer some benefits like free installation and customizable packages with additional smart home capabilities. That said, some customers have reported issues with the contract length, cancellation fees, and customer service. There are also reports of a lack of transparency.
Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
CPI Security: 6.9/10
Frontpoint Security: 9.6/10
CPI Security: 6.8/10
Frontpoint Security: 9.4/10
CPI Security: 7.1/10
Frontpoint Security: 9.7/10
CPI Security: 7.2/10
Frontpoint Security: 9.5/10
I had a great experience with CPI. The installation of my security system went great. Our technician Xavier Guevara was very helpful and walked us through everything that was set up and made sure we understood everything and how to operate the system. He was very professional and had a great personality. Thanks so much!View More Reviews
I had Abraham come out yesterday to resolve a camera issue. He took care of it perfectly. Very professional, friendly, and checked the entire system while he was out. And I had to make him wait for me to arrive at my home. He is kind of employee I would want representing my company and working for me.
CPI install was an excellent experience. Our tech Xavier Guevara was patient with my husband, myself and our sons. We are very pleased! Thank you so much for keeping our family safe.
Josh Langley was very professional and personable! He came to our home on very short notice to show us all CPI had to offer. We had a lot of questions about the system and the security of our home and safety of our family. He made sure to answer all of our questions and gave us huge piece of mind! He even checked up on us several times to make sure we understood the system and to see if we had any problems or questions. We surely made a new friend after all of this was completed. I highly recommend giving Josh a call and setting up a consultation. He is the best with no high pressure sales tactics!
Damon Austin was a wonderful technician. He was very knowledgeable of the product. He was extremely helpful in his advice on where to put my 2 window sensors to get the best use of them and where to put the doorbell camera. I know this is only my first day but his friendliness and expertise made me feel like a made a good decision on my change from ADT to CPI
I love CPI! They're so helpful! I love how safe I feel with my new security system and I can even monitor my dogs while I'm at work. The system is amazing and the staff is so helpful!
We love CPI Security! It's the best system out there, it's user friendly, and IT'S AFFORDABLE! The two times our alarm has been triggered (both accidents) the response was prompt and efficient. The app is incredibly user friendly and has come in handy on more than one occasion. We are thankful Dugan Meredith knocked on our door.
We love our CPI system! It's a user friendly system and so far we haven't had any issues. We had a very courteous and professional installation and the customer service team who confirmed our setup was just as wonderful. We've had the system since July 2016 and haven't had any issues to date. Thanks!
The process for getting this system installed was fantastic and the tech was very patient while we discussed placement of everything while he was here. I'm VERY excited about our new doorbell monitor!!!!
I am so disappointed with this company.
We are trying to install our home security system with them. So I called to a guy from the sales department, he was very nice and helpful when he tried to sell me the package. He wanted to sign up the contract right away to lock the price. I told him I would still like to shop around before making decision. He promised me that he can refund me the fee if I decide not to use their service as long as it's before the installation. I agreed so made the payment. The next day I called back and wanted to get my refund because we have decided wait until we get in the house first before picking out a system. It was the same guy answer the phone, when he heard that I was calling to get the refund, he started talking really rude immediately! He even tried to hang up on me before we got everything settled. He told me the refund request has been processed. Now it has been over 10 days and I didn't see any refund in my bank account! I will call them one more time, if they are not going to solve this issue, I will just call my bank to dispute the transaction.
I will definitely not use this company and wouldn't recommend to anyone! The worst customer service ever!
We had a good run. We were loyal and happy CPI customers for more than 12 years. Our system konked out on us about 8 months ago in our home in NC. They talked us into upgrading our system to a newer model since the old one was apparently no longer supported. We got good service from them in every case (hence the extra star), but then we decided to move to GA.
That's when the trouble started. They wanted several hundred dollars to transfer our system to GA. After being loyal customers of CPI for so long, I couldn't fathom why they wouldn't want our continued business in our new home. But apparently they didn't, as I never talked them out of the "moving house" penalty fee.
I told them I would continue to pay our monthly service fee until our financial obligation was fulfilled. Since we went with a non-contracting company (I've had it with contracts) here, I certainly recognize that we owe them for the equipment we left behind in the old house.
So they sent me a bill for the remainder of our contract... and apparently they wanted it all at once. When I made my next monthly payment, they hit me with a late charge. I called their billing department and a very nice person there was willing to remove the late charge and let me pay it off at something like twice our previous monthly billing amount. BUT they were going to still charge me a late charge every month and he promised to remove it every month.
That's just too risky. I just paid them their dirty money and got out.
But I'll never use CPI again.
Worst security system ever.
They put you in 5 years contract before you knowing that. Even if you ask them they will deny it but they will put you in 5 years contract regardless of you selling the house or moving out.
Their sales people are dishonest and all they think is their commission.
Think twice before falling for their rootless deals.
Absolutely the worst decision I ever made for home security. After being a valued customer of 15 years and wanting to leave. You have to give your 'first born' to get out of the contract. Cheap equipment added to it makes me furious. They would rather charge me for the next 16 months than make me happy, after 15 years of service. Other providers don't lock you in for 60-months. Hats off the salesman in 2014 that steam rollered over the fine print!
Stay away from CPI and their contracts. While the system is great the customer service is awful. We are being relocated due to my job. CPI tried to get us to sign the new hone owners up...not. Since we will not they are sticking us with a $900 charge after a year and a half. Avoid them!
I'm writing this review because in this day and age customer service is no longer customer service, but instead we should called it "company is always right service"and this company is a prime example of that. Their lack of concern, let alone their lack of recognizing their wrongs is exactly why the customer service industry is looked upon the way it is.
The worst customer service experience I never expected. My sister is the homeowner of the house I live in. We called to set up a security system and they waived the install fee and gave us a pretty good price. Once we told them we aren't the homeowner, the package changed and became more expensive with less security. I called my sister, who lives out of the country to see if she could set it up for us. Of course she agreed, got a contract drawn up and she sent it over for me to look at. She schedule a day for them to come set up, but we rescheduled 3 days away from the original date and made some changes to the contract. So they were suppose to come on a Thursday we reschedule on the Tuesday before that for them to come on Friday between 12-4pm.
They show up on Thursday morning as I'm leaving for work. I approach the vehicle to tell the techs we rescheduled, and if that's a problem I can call the office to confirm that we rescheduled for Friday 12-4pm. The tech irritably said he would take care of it. I said "Wonderful see you Friday 12pm." They show up Friday morning. Of course I'm not at home. Mind you, they said they would call before their arrival. Neither of the day's did I receive a phone call. My daughter who was home alone called me and said someone was ringing the bell and "banging on the door." I call CPI. They say they only see a reschedule for the morning nothing for the afternoon. I told them I don't know what more to do because obviously their lack of communication in their company is affecting their work. They didn't want to send anyone out but I was adamant that someone come out in the afternoon.
Needless to say a tech came out and FINALLY called me to inform me of his arrival time. He came into my house and immediately there was an issue. My internet was "too slow." Mind you I've never had an issue with my internet. He says my internet provider is a "pretty bad provider." AND he didn't have the updated information provided to the sales tech on the Tuesday conversation. He informs me that the contract needs to be signed, by the homeowner. Again this was not communicated, or else I would have had the contract ready and signed. Being that my sister is in a time zone 8 hours behind mine, it was highly unlikely that she would be awake let alone near a computer and scanner to get the contract back to me.
I call the CPI office and speak to three different people. In the end I request to cancel because one, they were unconcerned with the issues THEY had caused, two because it's just been a terrible experience. The "manager" says "That's fine." No remorse, no concern, no care for the condition of the customer who has already paid.
This is probably my first review off of being treated poorly.
I signed my 60 month contract in 2013, if it all works then no issue. If you have to talk to them if becomes a different story. I can understand them making sure your the owner, no issue. But I have had repeated issues and dread calling them. This last time I flew off the handle, that's my bad. I just have such dread when I have to deal with them. My Z-Wave Kwikset door lock they installed 4 years ago died. I bought a replacement thinking no issue, just add a new device to the system, good to go. I guess that's not an option. They told me they couldn't help. I would have to buy the equipment from them and schedule a service call to have it install. I'm not taking a day off work to have it done. I will stick with the lock off their system. I'll just add a new system and cancel this one. Not worth the effort dealing with these guys.
Really - Don't Do It.
9/17/17 we arrived home late at night, we did not bring our home keys as the front door has an keypad door lock. When we left that evening the door lock did not show low battery that day or when we left.
So when we arrived home the keypad door lock was dead with no availability to enter the house. I called CPI to provide assistance and was not informed on the protocol of touching a 9v battery to the bottom of the keypad. I was on the phone for several minutes and as I was informed the customer service should have advised this is the first thing to do when this issue arrises. When no other option was presented I advised that I would break the back door jam to allow myself and wife back into the house.
This occurred over a month ago and several times the customer service teams provided the repairs would be covered by CPI, I had two different contractors set up appointments, the first one no showed, the 2nd came last week, took measurements and said he would order a new door and frame.
Just today a rep from CPI named Joe Lieber arrived at my house to inform me that they will not cover any of the damages because I did not provide the customer service team at the time of service problems enough time to solve the problem. They said had I waited for a supervisor my problems would have been solved. This should be the first thing to say to someone when the battery is dead on a keypad door lock.
Why did this rep have to come to my house, ask what happened, confirm to me that the rep should have said use a 9v battery but then say "we're not going to help you"?
I have never had a problem with my security in nearly 3 years and this whole time reps keep calling me and requesting I sign upgrade waivers to extend my service and increase my monthly bill.
My house has not been secured for over a month now, We cannot lock the back door and very nervous a potential break in could happen as we have no chance to lock the door. I have spoken to two head QC personnel named Eric (828-312-0084) and Daryl (704-363-6165) who said they would have this handled.
This has been the worst experience, I am paying for a service that I am not getting 100% use of, my house is not secure and these professional have led me on this entire time.
I have been a CPI customer since 2013 after having a terrible experience with ADT. I got CPI after someone tried to break into my house a couple of times. I am a renter and got a renter's package while living in a different house. I had been told that when I moved, I could move the system with me at no cost (this was a major requirement for me as I am a renter and do not wish to pay for installation each time I move).
My landlord at the home where CPI was originally installed decided to sell the house and I had a very short time to move out. I called CPI to let them know I had moved and they stated that there would be a new renter's package installation charge of $299. I didn't understand this since I had been told it would be free to move. The equipment was in the house that I had moved out of and I had no way of getting that equipment. They stated if I had called ahead of time that they could have sent a technician out to move the equipment for $100/hour. The last time they installed, they were there for close to 6 hours. I opted out of that. I decided to wait until my next pay day to get the system installed. While I was not happy with the $299 charge, I knew that it was necessary for me to have the security system in my new home. This was in April of this year. The months got away from me and I realized that I had never scheduled them to come and set it up. I called back (having had no one contact me) and learned that the old system at the house had still been connected (no one was living there). I also realized that they had been charging me each month since then. I had been paying $49/month with no service. I spoke with someone and they stated they would credit my account since I had no service. Then they said that they would setup my system for me at no cost since I had not been contacted and that they were charging me with no system connected. I was pleased with this outcome. I scheduled for a technician to come to my house on a Monday. I scheduled to work from home that day. I never heard from a technician and no one ever showed up.
I contacted CPI and asked where the technician was and I was told that it was never scheduled. This was after I had spent a total of 4 hours on the phone over a couple of days getting this all ironed out. The customer service representatives were nice, but it just took a long time to get things settled.
They rescheduled the installation for that Thursday. They stated they would be at my house between 12-5. A technician would call 30 minutes ahead. I decided to work at the office that morning and work from home that afternoon. While I was at work that morning, the technician called and asked if they could come earlier. I stated I was not available until after 12 and they said they would be by later.
I got home around 12:30 and was on a call at 3:30. I received a call from CPI (not the technician, but customer service) during that call and a voice mail was left. The voice mail stated that my appointment had been cancelled due to non-payment in 2015. I called back and attempted to speak with the person who left the voice mail. I had to leave her a voice mail.
On Friday I received a hand-written card in the mail from CPI and the person I had worked with that said "Thank you for choosing CPI. We look forward to protecting your home." She had put her business card in the note, so I called that number. The extension on the card did not go to that customer service representative. I called back and asked for her specifically. The associate I spoke with stated that she was on a call but she would definitely call me back that night. Two days later, I receive an email from CPI stating that the contract they had sent me to sign was now voided for the following reason: "This sale did not go forward. The contract is void." I have had no time of not making payment since my account has always been automatically debited each month. I am not aware of any situation like this. I also have not received a return call to explain this situation to me.
Oh and did I mention that I if I do not get the system installed, I have to pay the remaining contract cost from the original system which is approximately $1200?
I believe it is time that we appoint a collective class action against CPI. What a rip off, how unprofessional, lack of diplomacy, threats, hassrassment grand theft, unscrupulous, hidden agenda, fraudulent contracts, evil motives, insults after never missing a payment since 2012 they want me to pay them over $800.00 to cancel my service? Do you smell a rat. Better call the BBB before considering this company better yet call the Dept of Justice or join with others to bring before our Attorney General. Shame shame taking advantage of seniors citizens with limited income.
I have had CPI for a few years and they wanted to upgrade my system and I said no thanks my contract was up and I thought I was paying too much . They said no problem do the upgrade and it would lower my bill with no contract so I agreed . The technician came and took a long time doing the work calling the office several times like he didn't know what he was doing kept setting off the alarm over and over again . He worked in the hall closet saying he had to install new wires to the control box in the basement . About a week later I saw coyotes in my back yard and I thought I would get my gun out of the hall closet but it was gone a little 22 pistol . I called and they said they would send a supervisor out a few days later he showed up looked in the closet took pictures said he would investigate and call the next week it was a Friday . The middle of the next week not hearing I started calling about the third day later he returned my call and said nothing was found I said I would call the police to report stolen and give them his information so police could see what is investigation turned up . I still haven't heard anything and this has been several months ago so I called and said I wanted to cancel the service because the tech. stole my gun and the lady said I couldn't I was under contract I said bull I never signed anything she said I signed when I got my upgrade (when the guy stole my gun) I never signed anything and then she said I must have esigned I said show me but they can't .
IF THEY COME IN YOUR HOUSE WATCH THEM EVERY MINUTE !
Sign up for your Frontpoint Security Plan Now: Get Your Quote Now
Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.
I wrote my initial 5 star review for Frontpoint after using their service for a month or so. I'm still very happy with their overall product and service. However, I've recently had an experience with regard to contract renewal that has led me to knock off 1 star. The customer service rep I dealt with was gracious and friendly, which actually makes me feel somewhat bad about sharing this. However, I feel an obligation to put this information out there for others who use Frontpoint or are thinking about using them. Executive summary for those who don't want to read the War and Peace version below: read your contract/know your terms! OK, here goes: I originally called customer service about an odd beep that seemed to be occurring on my system. As usual, they were fast, friendly, courteous, etc. At the end of the call, the rep said that he noticed my contract was about to expire, so I should renew. I told him I liked the service and would almost certainly continue with them, so he said he would email me the renewal documents. The renewal contract he sent over was for 3 years, effective immediately (as opposed to being tacked onto the end of my original agreement). Before signing, I went back and looked at my original agreement. It turns out my original 3 year contract still had 7 months remaining - it wasn't "just about to expire." More importantly, the original contract states that it will automatically renew for 1 year at a time absent an express cancellation (w/ 60 day notice) by either party. I brought all of this up with the rep via email, which initiated a long back and forth. Here are the high points of that correspondence: 1) The rep repeatedly said that when my initial contract ended, I'd be month-to-month and would no longer be "under contract." This wasn't true - I would still be under contract, specifically under a 1 year extension of the original contract. "Month-to-month" came up over and over (and over and over) in the responses I received, but it was never clear where this derived from. 2) The rep said I could lock in my original contract of $42.99 rather than pay a higher rate. He specifically referenced the $44.99 rate currently being charged to new subscribers. However, this is a red herring - the amount being charged to new subscribers is immaterial to me. I'm still paying my original $42.99 at the moment, and under the automatic 1 year extension provision I would stay at that rate (caveat below). 3) The caveat from above: the original contract states that Frontpoint can raise my rate up to 5% once a year (they haven't done so yet, FWIW). Thus, my rate could be increased by 5% at any time. If the new contract I was offered somehow eliminated the possibility of such an increase over its 3 year term, I could see some benefit to signing it. However, the new contract contains the same provision re a 5% increase. There's no apparent rate benefit to locking myself in for 3 more years: I'd have the same rate and the same possibility of a rate increase either way. 4) Another alleged selling point for the new contract was that under "month to month" renewal period (which, again, does not appear to exist) I "will incur charges for equipment." I tried to nail down exactly what this meant, but never got a concrete answer. My best guess is that this refers to the limited warranty covering equipment replacement. The limited warranty period in my original contract was for 2 years from activation, so it's already expired. If the new contract I was offered somehow extended this term, it could be seen as offering some benefit over the automatic renewal. However, the limited warrant in the new 3 year contract is for 3 years from the date of initial activation. Technically, this does extend my original limited warranty for 7 addition months, but it definitely doesn't keep me from incurring charges the entire time I'm under contract. The warranty will disappear on the same date my original contract term ends. To sum up, it would appear that Frontpoint wanted to lock me in for 3 more years without providing me any commensurate benefit. Any time I tried to drill down to specific questions regarding contract provisions, I got the same set of rote (but very friendly) answers about streamlining my experience, providing the best service to customers, saving me from new subscriber rates, etc. I certainly understand why they would want to lock people in for as long as possible, but I felt like the sales pitch for doing so was at least somewhat misleading. If someone from Frontpoint wants to clarify any of this or explain what I got wrong, I'm genuinely interested in hearing their answer. As I said, I tried to drill down to specifics before, but haven't gotten very concrete answers.
Update: After a second phone call with a Frontpoint supervisor, we went over the situation again Frontpoint offered to reimburse a larger portion of the fee. We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
A plus customer service. This company is no non-sense and easy to talk to. Great experience so far.
I had Frontpoint for about five years. I loved their easy set up, phone app, and customer service. They walked me through the set up, which involved placing sensors and plugging in the control panel, and were responsive whenever I called to order additional or replacement equipment. I had the alarm go off once in five years when I was out of town, and they sent the police right away--turned out to be an overly friendly neighborhood cat. They made sure I knew that when I moved and cancelled that the equipment was mine and I could use it at another address if I wanted to. Only drawback was the 30 day written (email) notice, so I'll have to pay one more month.