Home Brands is supported by readers. Some links on Home Brands are referral links. If you use one of these and buy something, Home Brands may make a small amount of money. More info.
CPI Security is one of the largest security providers across the Southern US. They offer some benefits like free installation and customizable packages with additional smart home capabilities. That said, some customers have reported issues with the contract length, cancellation fees, and customer service. There are also reports of a lack of transparency.
CPI is one of the largest home security companies in the southern United States. Reviews from customers are mixed when it comes to quality. There are loyal customers that have older systems that have experienced good service over the years, but there are newer complaints about equipment quality and questionable sales tactics.
Here are what customers say are CPI's biggest advantages:
In addition to these positives, there are some complaints from some customers about CPI's service. Here's what they mention as the biggest disadvantages:
Review New 2018 Plan Options & Get The Best Rates
CPI's service system is similar to many of the popular systems available today. They have cellular based monitoring systems and multiple tiers of options that allow for additional smart home features. They also have the inTouch app for added self-monitoring features for higher level plans. That said, many of their details are excluded from their website. Make sure to read your contract carefully before signing.
CPI includes 3 door/window sensors as part of its most basic $30/mo security plan. Some customers have reported that the equipment is low quality and have reported failures in some instances. Others have reported that replacing faulty equipment does not work with the system and have reported issues with trying to get a better deal replacing equipment from elsewhere. That said, all equipment must be purchased from CPI directly -- including smart home equipment if you'd like it to integrate with your security system and monitoring plan.
Overall, customers have had good things to say about CPI's monitoring. It is what they have done the longest. However, if issues arise with the system, some customers report having problems with the service agents. Here are the details on their plans:
($30/mo + Fees)
|inTouch Security Package|
|All in Essential Package and:|
|Smart Home Video Package|
|All in inView Package and:|
|Build Your Own Package|
|All Options in Above Packages and:|
There are some mixed reviews from customers when it comes to CPI's services. Although those with basic or lagacy systems report high customer loyalty, there are those that report issues with equipment quality. When it comes to equipment issues, there are some that then report a second issue with customer service reconciling the issues that arise.
That said, the biggest issue reported by customers relate to the contract and items related to issues with salespeople. Many are stuck in a 60 month (5 year) contract with high penalties for moving or cancelling. No matter how good the security is, these types of arrangements are not great for customers.
For those that are looking for really good security monitoring, but worry about equipment quality and high prices, Frontpoint offers great packages for security. They have award-winning security monitoring and extremely easy to set up security equipment with no strangers needed in your house. This is one of the biggest benefits of Frontpoint and they offer consistent home security products and are well loved by their customers.
For those that are excited about smart home and smart automation products, Vivint provides great options that combine smart home features with home security. They take an approach that gives customers what they want while staying up to date with the newest technology. They are definitely a company to look at.
Sign up for your CPI Security Plan Now: Get Your Quote Now