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Cox Homelife are its home security service that protects your home from burglaries while also offering new smart home features. They offer two different monitoring services with equipment included for a 2 year contract commitment. Additionally, customers can opt to purchase additional equipment for more customization. Customers report okay experiences with Cox, but some had complaints about the customer service and installation process.
Vivint is the market leader for integrating smart home features with powerful home security. They offer features like app control of smart locks, smart garage door, smart lighting, and smart thermostats and put an extra focus on usability. Integrating with multiple types of name-brand and independent equipment like Google Home and Amazon Echo, Vivint also remains top of line for home security with optional indoor/outdoor video surveillance. Vivint delivers in lots of flexibility.
Cox Home Security: 7.7/10
Vivint Smart Home Security: 9.6/10
Cox Home Security: 7.5/10
Vivint Smart Home Security: 9.6/10
Cox Home Security: 7.8/10
Vivint Smart Home Security: 9.7/10
Cox Home Security: 7.7/10
Vivint Smart Home Security: 9.6/10
Cox Home Security:
Vivint Smart Home Security:
I had issues with my security box (I made a mistake) this morning and immediately they fixed it. Been a customer for years and have been very satisfied from the beginning. Very nice!View More Reviews
We had so many questions at first and I called and they were very helpful and polite and explained everything to where I understood and I didn't have to wait on the phone forever. Someone came on right away. I didn't have to wait long for them to come and install and when they were here they were very nice and didn't take long at all. They explain what they put in and where and how it worked and were very friendly and helpful. I was very impressed with the system and how it worked and how I could even do this by myself without help after I had talk to someone explaining more about the system. When I called and got a quote I was shocked at the price. It was very reasonable and for a system like this it was so worth it. We had looked around and we did not find a better price than this.
The customer service is very reliable, dependable, authentic, responsible, unique, enjoyable, appreciative and accommodating. They attend to you and answer questions to the best of their knowledge. They are well experienced and has good customer relationship. The setup and installation is very easy. They are well experienced. The set up does not takes much time. They know their job well. They are efficient and very nice and has good customer relationship. They are well trained. The monitoring capability is very good. They are accurate and has good images and unique color. They are accurate and are very effective. They are sophisticated and innovative. The perceived value is accurate. It's very good, nice and appreciative. It's well reliable. The price is accurate for the equipments and cost reliable. It's a standard price for the value.
Great customer service because this company is great. It was very easy to set up and understand. I was able to set up and install it very easily. Anyone can do it so that is why I would definitely recommend. Would definitely recommend for monitoring capability. I have tried other brands of home security products and nothing compares to this one especially for monitoring. The value of this brand is awesome. You get great quality for and great price. I would definitely chose this one over any.
Whenever the product started malfunctioning or was defective, the customer support were quick to aid me. They would answer my questions with confidence and obvious dedication to their work, which is rare to come by these days. The staff that comes to check up with the equipment have done it on a orderly and neat fashion. They are well-organized and fixing the system only takes 2 hours or less, according to my experience. The monitoring locations are very subtle and hard to identify. It records well and with high quality. It monitors a wide amount of space. For starters, you'd think that security systems are expensive, and that is true. However, for the price I've bought the system, it was like a steal.
Overall customer service was good. Very easy to use. Had questions on how to install properly. I contacted them on their website. Problem was minimal and they were eager to assist. Overall setup and installation was a very easy. I have minimal knowledge of security and how to install them. I think the average person would find it easy to understand and install. I love how you can monitor everything from your smartphone. And did I mention the app is free. This feature comes in handy when you're out of town or for pets. I think the quality you get for the price is unbeatable. Along with the easy setup you can have a home security system for a fraction of what other people charge.
They are nice and very respectful and understand what I wanted as a client. They were genuinely interested in what I had to tell them and made sure I got the safety and protection I needed at an affordable price. They were very easygoing and understanding of my tight schedule and the installers were absolute professionals. Showed up on time when I needed them to be there and it was a greater experience how they stayed out of my way and just handled what they were there for. Didn't leave without making sure I was well taken care of.
When I kept calling them about my installing they replied just fine! It did take some time but they are super friendly over the phone so it was definitely worth the wait instead of waiting for some mean person! It was awesome. They came at the right time and the right place. Nothing went wrong! It was actually pretty fast for security installation so I was happy.
You can stay safe in your own house and if you need they just call and they come fast response and they help you in all you need all the time you need some help. They come and make all the work. After that they tell me how I can use the device and teach you in the best way possible how use the device and where is all the camera. Have a great monitoring capability and a quick response. When you need they come to your house in case of emergency and the monitoring have a good image. They stay watch your house all the time and you can feel safe but if you need call they come fast. The call is good for all and can make you feel secure.
They are always there and seem like friendly attentive people. They are very understanding when I set the alarm off all by myself. Which happens way too frequently. The setup went quickly and the worker was super polite. He also was very patient in showing us how to work the system. We especially appreciated his helpful hints. We enjoy being able to monitor the front, back and side of our home. We used to just have security lights but this is so much better and meets our needs. The value was pretty good in comparison to others. There are cheaper ones out there but as the old saying goes, you get what you pay for.
They were very friendly and helpful. I felt safe and secure knowing I had them to turn to for any questions, at any time of the day or night. The setup was fine. As timely as any of these companies can be expected. Friendly staff. Kept everything tidy and cleaned any mess that was made. I would and already have recommended the company to family and friends who are interested in purchasing a home security unit. It makes me feel a lot safer. I have not had any problems so far with this product. Staff is friendly. Product works. Reasonable pricing. I feel like I got what I paid for and am happy with it.
Our security camera at our front door does not always record. I complained to Cox and they basically said that when it is dark out it may not pick up anything. Really? That's when you need it. They should improve their cameras for nighttime then instead of taking my money and making me have a false sense of security! Very disappointed and WAY overpriced.
After buying the Cox Homelife security system, we've had internet connection issues since the beginning. Let me put this simply, if you have internet connection issues, you have NO functioning security system. I thought that there was a "cellular" backup, but this backup still requires an internet connection. Also, if someone cuts your cable cord, you have NO functioning security system. Especially, since you advertised to thieves, that you have a Cox security sign in your front yard. And all they have to do now is cut your cord outside of your house. I don't work in the cable industry, and I guarantee I can find your cord and take out your security system. This is scary and a waste of money.
Moved to a new place. Had to go out of town for my daughter's chemo treatments. Have decided to get Cox Homelife so we can watch our home and our teenagers to be able to let them in and out of the home without needing a key. 1st week we had it, it was failing. Called and tech came and was here for a few min and since it wasn't giving him any "errors" he claimed it worked fine. A few days later, failed again. Long story short, Cox has never worked since we got it. A few techs came and didn't give them trouble the few min they were troubleshooting it, so they reported it was working fine. I flew home TWICE to meet the techs and they didn't show up. Cost me to be away from my daughter, time and money and it was just fine with them!!!
Service works 20 days out of the month had a house fire. Homelife didn't even notify me. Customer service is horrible!! Manager don't even take their job serious. No one calls back. Always have to restart system to have their system work for 3-4 days then it goes offline again. What do I pay service for if it never works especially when you need it the most.
Cox Homelife is a big big mistake I did getting installed. Even after being an existing Cox customer, I feel this the worst choice. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 50% but I keep seeing hefty installation charges and additional monthly charges getting added to the bill. When you call customer care, they will keep redirecting to Homelife department which works separately. The Homelife Customer service will be unavailable for long and once they come they will say that I need to talk to the Homelife consultant that met me for my installation. This gentleman will not respond to emails or phone at once. Keep following and making your life hell is what Cox Homelife is doing. You get a better product and free installation with other service providers like Livewatch and ADT etc.
I decided to switch from DTV to Cox because they had better bundles or so I thought! I specifically told the sales rep that I was switching to save money and she offered me the Premiere package that included internet, cable and Homelife. Everything seemed great and she offered me extra Homelife protection and I said, "NO THANKS." I didn't want anything that wasn't part of my package to be included so she said she would note the account so the tech could see. The tech arrives and he begins installing. We again told him to only install what was in our package. He said, "Of course... We have everything." Then he decides to take a break since it took longer than he thought to install everything. We said, "Fine." He leaves and NEVER came back!
Purchased and paid in full for a security camera to be installed. After a missed appointment and a two week turnaround time for a reschedule, I decided to cancel the install. Called to obtain a refund and was told that what I paid was applied to my existing service and a refund was not possible. There was nowhere in my contract where I agreed to this and Cox DOES NOT or DID NOT have a legal obligation to take it upon themselves to utilize my funds in the way they saw fit and not for its intended purpose. I will be forwarding this info over to the BBB and I will see how they like it to have this information known.
When I got COX to provide my cable and internet service, they offered me a service for $89 per month, plus taxes. It was supposed to be at $100 per month. The land line phone was not something I was interested, so the Rep offered me a Home Security system, which I did not need either... but to bundle I was required to get it. My surprise was when I was charged for installation and a monthly $45 charge. I have been trying to reach COX to ask a manager to remove the service without penalty, and they put me on hold for 1-2 hours until the call gets disconnected. I have been trying to get this issue resolved for over four months and nothing has been done. I called the Rep to get the issue fixed and he promised me that the Corporate office was to call me. Once again... nothing happened. I can't wait until I get COX out of my life. I am a military man and I have to travel a lot, on deployments. COX do NOT CARE!!! Can anyone help???
Cox Homelife is a scam run by sales people that will tell you anything to lock you into a contract. I had 2 sales reps lie straight to my face and tell me that my contract was month to month and as soon as you leave you will find out otherwise... Watch out for the bait and switch! They have a month to month but the salesmen make more money if they lock you in to a commitment. Please google Cox Homelife scam and read the reviews before considering this low rate home camera hack job. Terrible customer service as well! Buyer beware!
Where do we start, the camera is too slow to pick up anybody walking up the house and stealing anything. I've had 5 people deliver items to my front door and the motion sensor has never caught anybody but will catch every bug and spider that flies past it at night. It takes 4 pictures and a 10 second video. It's hit and miss. I usually get an alert 6 to 24 hours after it's detected motion. Cox says it's Gmail and they’re working with them to resolve it, I should use another email server. Look at the forums. They have been working for 1 year to resolve this issue? The live camera video goes in and out all day. We have a larger home so their security screen has trouble connecting to the router. The motion sensor was set off by the dogs multiple times so a Cox installer had to come out to fix it. Each time they come it's supposed to be free because it still doesn't work properly but they charge me 75 dollars.
First of all, if you have a problem there is NO ONE at Cox that can answer your question. I have two Cox Homelife systems and the customer service associated with this is despicable. The central station monitoring doesn't even know if they have already dispatched police when they call you. I am now saddled with a false alarm bill where Cox dispatched twice during a 15 minute period because they could not tell me if they dispatched or not. This is the worst customer service I've experienced in years. DO NOT BUY THIS PRODUCT.
I have never written a bad review about any service. That's because I haven't had such HORRIBLE service/Customer Service that I felt I needed to write a review. Until now. Cox Homelife Security messed up the time on BOTH of the appointments we had scheduled on different days. Early for the first appointment which me nor my husband could leave our full time jobs early to meet them. So they kindly scheduled us for the next week (when it was their fault, nice customer service COX).
Cox Homelife will have you sign contracts that must be approved even if you are not they will say you are and in the event you decided not to continues your service agreement they will charge you for 3 years of service which can be well over $3,000. This company will not work with you on resolving billing payments. You will be in collections so fast will make your head spin. They also will try and send a unknown person are personal to your home to pick up equipment while you are receiving calls seeking and demanding that you pay what you really do not owe. Do not pay anything to anyone unless you have been approved. Who signed a three years contract with a company that only run off of wifi really.
I called Cox to cancel my Homelife service. Not because of anything negative, just wasn’t using it. Call was answered promptly, but instead of being transferred I was placed on mute for 3 minutes. My guess was they hoped I’d hang up. I was then transferred to someone else who finally transferred me to the “right department”. I was connected with Willy. He asked for my information and the account info and was told after his ‘brush off’ tone - “I can’t help you” because I wasn’t the person on the account. I understand that, but I had been cruelly handled prior to him and then given a smug ‘haha you lose’ attitude from Willy, I’d had enough. I asked to talk to a supervisor and was told they can’t help because I’m not a customer. Except I am the one that handles the account. He said no and then hung up on me.
Cox Homelife salesperson sold us a Homelife system. She assured us that our dogs would not interfere with motion detectors. The tech who came to install the system thought otherwise and installed a few glass breaks. Most of the entries to our home are unprotected. The system is so worthless we don't bother to turn it on. To get a real security system you would have to spend THOUSANDS of dollars on equipment and then their wonderful $40.00 per month "monitoring" fee. Don't waste your money on this worthless system. Cox Communications is a horrible company that does not care to satisfy its customers or deliver what they promise.
Had Cox home life alarm system for over year. Many times system went offline. On May 1st, cancelled my account and turned in all equipment. Cox continued billing me for service. Called customer service July 5. Cox had no idea I had cancelled my account, even though I had no service for two full months. Boy, that makes you feel safe! Cox, could not explain to me how their monitoring hub had no clue I had no service! What a joke!
Simply, we were evacuated during a wildfire. Someone simply hit the main breaker outside, kicked in the door, and we suffered about $65,000 in loss/damage from looting. Our homelife system? Did nothing. Their response? "Have you considered a backup generator?"
I have been having issues with the security system for about a year. The keypad sometimes accepted the security codes. Sometimes it did not. They replaced the keypad. Since then I have typed in the code and then the alarm goes off 2 minutes later. Requested service 3 times over a month. Cox kept closing the service requests without even contacting me. Called their resolutions department. Took 2 hours to contact the department and got some guy with a major attitude saying, "I want service cancelled." He told me that even though I have a system that does not work and that they have ignored my requests for service that I still have to pay for their horrid service.
COX Home Security system was installed a few years ago my house and over the years we've had numerous false alarm issues. It wasn't until recently that I found out if Cox Internet goes down I have no way to access my alarm system remotely. If I'm out of state and my alarm goes off, central station calls me to ask if I want to dispatch but because my internet is down I cannot look at my cameras to see if there's an intrusion. Whether or not I have the dispatch there is no way Central station can turn the alarm off for me. So unless you have someone nearby that's willing to turn your alarm off even in the middle the night the alarm will keep ringing.
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The thing I liked about Vivint was the fact that compared to most other companies they provide quality equipment. But then I heard about their customer service and I was forced to pass, but Intrution recommended me to a couple of fantastic companies that are consistently rated for their good customer service. I'm just deciding which one to go with.View More Reviews
Excellent & Professional Service, Fantastic Representatives and Service Personnel. Dependable Products. Easy to Handle. Great Feedback when asking questions!
My family and I decided to go with Vivint and we could not be happier, the gentleman that came to the house was very nice and full of knowledge, I read every detail of the agreement and everything matched up to what I was told. They covered all the equipment and we could not feel any more secure having the doorbell camera and the app on the phone!
I could not be happier with our vivint system. It gives my wife and good sense of security when I am not there.
Vivint has a great system, average service, and good people.
Make sure you work with a good technician. That will make all the difference in your experience.
Vivint is pretty good and I was skeptical. First off, I was approached by a door to door salesman. He was very professional and not pushy in the least. Best of all, he didn't lie to me. I found some bad reviews and brought them to his attention and he acknowledged them and let me know that they were usually people trying to get out of their contract early OR local technicians who are subcontracted. This is exactly what I had read, so I decided to go with the service.
I'm about a year into the service and I love it. The people monitoring have contacted me through the panel in a matter of minutes and I get text messages, emails and phone calls when the alarm goes off. It is impossible for me to miss strange occurrences.
The equipment has held up as well. Nothing has broken.
I integrated my NEST thermostat recently and it works great with their software.
Also, they update their software fairly often, which is a great plus.
Now on to the negatives. They are a little pricey, but you do get a lot of stuff and I find it worth the cost.
The reviews about the local contracted technicians is ABSOLUTELY true. You WILL have a rough time if you need someone to come to your home. It took 5 attempts to get someone to my home for a simple update to the firmware update (which turned into a wall panel replacement). I did not receive a visit, a phone call, a cancellation, NOTHING. It was the most frustrating experience I've ever had.
Like I said, I haven't had any equipment break, just the firmware issue, so hopefully you won't need an onsite technician.
We have been thrilled with the service and customer support. No issues whatsoever.
Great technology and wonderful customer service. Prices are a bit steep but the call time when emergency happens is very quick and the staff is exceptionally professional. No worse than others in business in terms of contracts.
We've had Vivint Security for a year. We had to contact Vivint once because the front door would not lock from app or keypad, the technician walked me through how to change the battery on the door lock quickly & professionally. We've had no issues with equipment, billing, or Service. They were quick to respond the one time our alarm was accidentally set off.
I personally like my alarm system. The ability to use it anywhere and set up custom actions for my convenience is great. The customer service reps that I dealt with were knowledge and helpful.
I replaced my old system with Vivint several months ago. The sales reps were great, informative, and professional. I called a couple of times with questions, and they were courteous and walked me through.Jan. wall mount went blank. Trued to fix over phone. Had to send out a tech. Also camers kept loosing wi fi. Tech said the installer used oldd systems wiring and caused it to lose connection. He ran new wire and fixed it, however. I was charged $49 for your error. Did not appreciate that. Overall satisfied.
Any issue I have had was quickly resolved. Our local support technician is vey prompt and professional.
I have had A Vivent security system for around 6 months. I have had a couple of minor equipment issues with an outdoor camera not connecting and a doorbell camera not working. Both cameras were replaced. I have found that the doorbell camera will stop working when the temperature falls below a certain point. Other than that I have no issues with the company. But their equipment is a little on the sub-par side.
We have been protected by Vivint for close to two years now. We are very happy thus far with the equipment and the customer support. We have, thank goodness never had to test their responsiveness.
Being able to lock/unlock a door remotely has been very useful on a number of occasions. I prefer to sleep in a much cooler room and find it a wonderful thing to be able to turn up the temperature before I crawl out of bed in the morning and be able to turn on the light in a dark room, all from the comfort from my bed.
Their apps are continually more responsive and easier to use. They are always adding more services that are easily added on and do not result in a higher monthly payment.
Vivint has been very responsive to any issues that have arisen. We are pleased with the system and the company.
Extremely pleased with Vivint. Have installed several monitoring systems including cameras. Local service reps are great. Only one instance that would be negative. Young man last summer came by and asked about our neighbors. We provided names of our neighbors. Next door neighbor had mentioned looking into alarm system. Young man kept coming even very late at night to talk to her. System was installed but we did not receive referral fee. Rep from UT called me regarding renewing at current price. Told him about neighbor; looked her up and gave me credit.
I think Vivint is offering great product with a great costumer service
The service is wonderful. I have been with this company since 2007 and I have been happy with them.
Monthly price is high, but customer service and the iphone app are both good.
I am enjoying Vivint's fine service and technical support. They seem to be a great company and are giving us excellent service.
I have experience positive interactions with Vivint, each person going out of their way to assist the two times I called. I was treated with respect and educated as I learned the system. The alarm system is easy to activate and disarm with very low maintenance. I do not need an office to go in an visit and Vivint has only been a quick phone call away. I am very satisfied with this business.
We have had vivint for about 4 months now and have had no complaints. They are on top of issues if one should arrive and respond very quickly. My dads house would have burned down if it wasn't for vivint's customer services quick actions.
Mostly satisfied with our Vivint services. We ran into a few problems, but were able to fix them ourselves via the Vivint YouTube channel and our knowledge of electronics & technolgy.
Installation was professional and neat. We had only one call-back. It was handled promptly and the technician was professional and knowledgeable. Very satisfied.
No complaints. Installation was prompt and courteous. Products work as expected. A couple of times when the alarm has tripped, was handled efficiently and politely.
We had some issues with a our Alarm System, but Vivint, Inc. has been very helpful with resolving them.
Excellent customer service, very prompt response and high quality hardware.
We got Vivint last year after lots of research on alarm companies. They have the best technology for home automation, and security.
Everything from locking doors, changing temperatures, checking motion sensors, answering doorbells and more can be done using the phone app which is exactly what we wanted.
The touchscreen panel is beautiful and easy to use. The Installer was quick and professional and cleaned up after. And the alarm service is the best I have seen compared to othes.
We have had Vivint Home Security now for a few months. We are very pleased with it. The company is quick to respond to anything out of the ordinary that shows up. The system is easy to use and understand. We are very happy with Vivint. Thank you.
I had received an offer for Vivant with my new purchase of the home. The installation was done by two very professional workers. So far I have felt good about my decision to purchase this security system. I pray it continues to work accurately and inexpensively for me at the current rate I am paying.
It's great to have the system set on my smart phone and this gives me more satisfaction. I plan on keeping them as long as the cost is in my budget.
Very happy with the service and pricing. I control many aspects of my home directly from my phone. The app works great and the equipment works great as well. So far, no major issues. Any minor issues were fixed and they made sure I was made whole for any conveniences.