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Cox Homelife are its home security service that protects your home from burglaries while also offering new smart home features. They offer two different monitoring services with equipment included for a 2 year contract commitment. Additionally, customers can opt to purchase additional equipment for more customization. Customers report okay experiences with Cox, but some had complaints about the customer service and installation process.
SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Cox Home Security: 7.7/10
Cox Home Security: 7.5/10
Cox Home Security: 7.8/10
Cox Home Security: 7.7/10
Cox Home Security:
I had issues with my security box (I made a mistake) this morning and immediately they fixed it. Been a customer for years and have been very satisfied from the beginning. Very nice!View More Reviews
We had so many questions at first and I called and they were very helpful and polite and explained everything to where I understood and I didn't have to wait on the phone forever. Someone came on right away. I didn't have to wait long for them to come and install and when they were here they were very nice and didn't take long at all. They explain what they put in and where and how it worked and were very friendly and helpful. I was very impressed with the system and how it worked and how I could even do this by myself without help after I had talk to someone explaining more about the system. When I called and got a quote I was shocked at the price. It was very reasonable and for a system like this it was so worth it. We had looked around and we did not find a better price than this.
The customer service is very reliable, dependable, authentic, responsible, unique, enjoyable, appreciative and accommodating. They attend to you and answer questions to the best of their knowledge. They are well experienced and has good customer relationship. The setup and installation is very easy. They are well experienced. The set up does not takes much time. They know their job well. They are efficient and very nice and has good customer relationship. They are well trained. The monitoring capability is very good. They are accurate and has good images and unique color. They are accurate and are very effective. They are sophisticated and innovative. The perceived value is accurate. It's very good, nice and appreciative. It's well reliable. The price is accurate for the equipments and cost reliable. It's a standard price for the value.
Great customer service because this company is great. It was very easy to set up and understand. I was able to set up and install it very easily. Anyone can do it so that is why I would definitely recommend. Would definitely recommend for monitoring capability. I have tried other brands of home security products and nothing compares to this one especially for monitoring. The value of this brand is awesome. You get great quality for and great price. I would definitely chose this one over any.
Whenever the product started malfunctioning or was defective, the customer support were quick to aid me. They would answer my questions with confidence and obvious dedication to their work, which is rare to come by these days. The staff that comes to check up with the equipment have done it on a orderly and neat fashion. They are well-organized and fixing the system only takes 2 hours or less, according to my experience. The monitoring locations are very subtle and hard to identify. It records well and with high quality. It monitors a wide amount of space. For starters, you'd think that security systems are expensive, and that is true. However, for the price I've bought the system, it was like a steal.
Overall customer service was good. Very easy to use. Had questions on how to install properly. I contacted them on their website. Problem was minimal and they were eager to assist. Overall setup and installation was a very easy. I have minimal knowledge of security and how to install them. I think the average person would find it easy to understand and install. I love how you can monitor everything from your smartphone. And did I mention the app is free. This feature comes in handy when you're out of town or for pets. I think the quality you get for the price is unbeatable. Along with the easy setup you can have a home security system for a fraction of what other people charge.
They are nice and very respectful and understand what I wanted as a client. They were genuinely interested in what I had to tell them and made sure I got the safety and protection I needed at an affordable price. They were very easygoing and understanding of my tight schedule and the installers were absolute professionals. Showed up on time when I needed them to be there and it was a greater experience how they stayed out of my way and just handled what they were there for. Didn't leave without making sure I was well taken care of.
When I kept calling them about my installing they replied just fine! It did take some time but they are super friendly over the phone so it was definitely worth the wait instead of waiting for some mean person! It was awesome. They came at the right time and the right place. Nothing went wrong! It was actually pretty fast for security installation so I was happy.
You can stay safe in your own house and if you need they just call and they come fast response and they help you in all you need all the time you need some help. They come and make all the work. After that they tell me how I can use the device and teach you in the best way possible how use the device and where is all the camera. Have a great monitoring capability and a quick response. When you need they come to your house in case of emergency and the monitoring have a good image. They stay watch your house all the time and you can feel safe but if you need call they come fast. The call is good for all and can make you feel secure.
They are always there and seem like friendly attentive people. They are very understanding when I set the alarm off all by myself. Which happens way too frequently. The setup went quickly and the worker was super polite. He also was very patient in showing us how to work the system. We especially appreciated his helpful hints. We enjoy being able to monitor the front, back and side of our home. We used to just have security lights but this is so much better and meets our needs. The value was pretty good in comparison to others. There are cheaper ones out there but as the old saying goes, you get what you pay for.
They were very friendly and helpful. I felt safe and secure knowing I had them to turn to for any questions, at any time of the day or night. The setup was fine. As timely as any of these companies can be expected. Friendly staff. Kept everything tidy and cleaned any mess that was made. I would and already have recommended the company to family and friends who are interested in purchasing a home security unit. It makes me feel a lot safer. I have not had any problems so far with this product. Staff is friendly. Product works. Reasonable pricing. I feel like I got what I paid for and am happy with it.
Our security camera at our front door does not always record. I complained to Cox and they basically said that when it is dark out it may not pick up anything. Really? That's when you need it. They should improve their cameras for nighttime then instead of taking my money and making me have a false sense of security! Very disappointed and WAY overpriced.
After buying the Cox Homelife security system, we've had internet connection issues since the beginning. Let me put this simply, if you have internet connection issues, you have NO functioning security system. I thought that there was a "cellular" backup, but this backup still requires an internet connection. Also, if someone cuts your cable cord, you have NO functioning security system. Especially, since you advertised to thieves, that you have a Cox security sign in your front yard. And all they have to do now is cut your cord outside of your house. I don't work in the cable industry, and I guarantee I can find your cord and take out your security system. This is scary and a waste of money.
Moved to a new place. Had to go out of town for my daughter's chemo treatments. Have decided to get Cox Homelife so we can watch our home and our teenagers to be able to let them in and out of the home without needing a key. 1st week we had it, it was failing. Called and tech came and was here for a few min and since it wasn't giving him any "errors" he claimed it worked fine. A few days later, failed again. Long story short, Cox has never worked since we got it. A few techs came and didn't give them trouble the few min they were troubleshooting it, so they reported it was working fine. I flew home TWICE to meet the techs and they didn't show up. Cost me to be away from my daughter, time and money and it was just fine with them!!!
Service works 20 days out of the month had a house fire. Homelife didn't even notify me. Customer service is horrible!! Manager don't even take their job serious. No one calls back. Always have to restart system to have their system work for 3-4 days then it goes offline again. What do I pay service for if it never works especially when you need it the most.
Cox Homelife is a big big mistake I did getting installed. Even after being an existing Cox customer, I feel this the worst choice. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 50% but I keep seeing hefty installation charges and additional monthly charges getting added to the bill. When you call customer care, they will keep redirecting to Homelife department which works separately. The Homelife Customer service will be unavailable for long and once they come they will say that I need to talk to the Homelife consultant that met me for my installation. This gentleman will not respond to emails or phone at once. Keep following and making your life hell is what Cox Homelife is doing. You get a better product and free installation with other service providers like Livewatch and ADT etc.
I decided to switch from DTV to Cox because they had better bundles or so I thought! I specifically told the sales rep that I was switching to save money and she offered me the Premiere package that included internet, cable and Homelife. Everything seemed great and she offered me extra Homelife protection and I said, "NO THANKS." I didn't want anything that wasn't part of my package to be included so she said she would note the account so the tech could see. The tech arrives and he begins installing. We again told him to only install what was in our package. He said, "Of course... We have everything." Then he decides to take a break since it took longer than he thought to install everything. We said, "Fine." He leaves and NEVER came back!
Purchased and paid in full for a security camera to be installed. After a missed appointment and a two week turnaround time for a reschedule, I decided to cancel the install. Called to obtain a refund and was told that what I paid was applied to my existing service and a refund was not possible. There was nowhere in my contract where I agreed to this and Cox DOES NOT or DID NOT have a legal obligation to take it upon themselves to utilize my funds in the way they saw fit and not for its intended purpose. I will be forwarding this info over to the BBB and I will see how they like it to have this information known.
When I got COX to provide my cable and internet service, they offered me a service for $89 per month, plus taxes. It was supposed to be at $100 per month. The land line phone was not something I was interested, so the Rep offered me a Home Security system, which I did not need either... but to bundle I was required to get it. My surprise was when I was charged for installation and a monthly $45 charge. I have been trying to reach COX to ask a manager to remove the service without penalty, and they put me on hold for 1-2 hours until the call gets disconnected. I have been trying to get this issue resolved for over four months and nothing has been done. I called the Rep to get the issue fixed and he promised me that the Corporate office was to call me. Once again... nothing happened. I can't wait until I get COX out of my life. I am a military man and I have to travel a lot, on deployments. COX do NOT CARE!!! Can anyone help???
Cox Homelife is a scam run by sales people that will tell you anything to lock you into a contract. I had 2 sales reps lie straight to my face and tell me that my contract was month to month and as soon as you leave you will find out otherwise... Watch out for the bait and switch! They have a month to month but the salesmen make more money if they lock you in to a commitment. Please google Cox Homelife scam and read the reviews before considering this low rate home camera hack job. Terrible customer service as well! Buyer beware!
Where do we start, the camera is too slow to pick up anybody walking up the house and stealing anything. I've had 5 people deliver items to my front door and the motion sensor has never caught anybody but will catch every bug and spider that flies past it at night. It takes 4 pictures and a 10 second video. It's hit and miss. I usually get an alert 6 to 24 hours after it's detected motion. Cox says it's Gmail and they’re working with them to resolve it, I should use another email server. Look at the forums. They have been working for 1 year to resolve this issue? The live camera video goes in and out all day. We have a larger home so their security screen has trouble connecting to the router. The motion sensor was set off by the dogs multiple times so a Cox installer had to come out to fix it. Each time they come it's supposed to be free because it still doesn't work properly but they charge me 75 dollars.
First of all, if you have a problem there is NO ONE at Cox that can answer your question. I have two Cox Homelife systems and the customer service associated with this is despicable. The central station monitoring doesn't even know if they have already dispatched police when they call you. I am now saddled with a false alarm bill where Cox dispatched twice during a 15 minute period because they could not tell me if they dispatched or not. This is the worst customer service I've experienced in years. DO NOT BUY THIS PRODUCT.
I have never written a bad review about any service. That's because I haven't had such HORRIBLE service/Customer Service that I felt I needed to write a review. Until now. Cox Homelife Security messed up the time on BOTH of the appointments we had scheduled on different days. Early for the first appointment which me nor my husband could leave our full time jobs early to meet them. So they kindly scheduled us for the next week (when it was their fault, nice customer service COX).
Cox Homelife will have you sign contracts that must be approved even if you are not they will say you are and in the event you decided not to continues your service agreement they will charge you for 3 years of service which can be well over $3,000. This company will not work with you on resolving billing payments. You will be in collections so fast will make your head spin. They also will try and send a unknown person are personal to your home to pick up equipment while you are receiving calls seeking and demanding that you pay what you really do not owe. Do not pay anything to anyone unless you have been approved. Who signed a three years contract with a company that only run off of wifi really.
I called Cox to cancel my Homelife service. Not because of anything negative, just wasn’t using it. Call was answered promptly, but instead of being transferred I was placed on mute for 3 minutes. My guess was they hoped I’d hang up. I was then transferred to someone else who finally transferred me to the “right department”. I was connected with Willy. He asked for my information and the account info and was told after his ‘brush off’ tone - “I can’t help you” because I wasn’t the person on the account. I understand that, but I had been cruelly handled prior to him and then given a smug ‘haha you lose’ attitude from Willy, I’d had enough. I asked to talk to a supervisor and was told they can’t help because I’m not a customer. Except I am the one that handles the account. He said no and then hung up on me.
Cox Homelife salesperson sold us a Homelife system. She assured us that our dogs would not interfere with motion detectors. The tech who came to install the system thought otherwise and installed a few glass breaks. Most of the entries to our home are unprotected. The system is so worthless we don't bother to turn it on. To get a real security system you would have to spend THOUSANDS of dollars on equipment and then their wonderful $40.00 per month "monitoring" fee. Don't waste your money on this worthless system. Cox Communications is a horrible company that does not care to satisfy its customers or deliver what they promise.
Had Cox home life alarm system for over year. Many times system went offline. On May 1st, cancelled my account and turned in all equipment. Cox continued billing me for service. Called customer service July 5. Cox had no idea I had cancelled my account, even though I had no service for two full months. Boy, that makes you feel safe! Cox, could not explain to me how their monitoring hub had no clue I had no service! What a joke!
Simply, we were evacuated during a wildfire. Someone simply hit the main breaker outside, kicked in the door, and we suffered about $65,000 in loss/damage from looting. Our homelife system? Did nothing. Their response? "Have you considered a backup generator?"
I have been having issues with the security system for about a year. The keypad sometimes accepted the security codes. Sometimes it did not. They replaced the keypad. Since then I have typed in the code and then the alarm goes off 2 minutes later. Requested service 3 times over a month. Cox kept closing the service requests without even contacting me. Called their resolutions department. Took 2 hours to contact the department and got some guy with a major attitude saying, "I want service cancelled." He told me that even though I have a system that does not work and that they have ignored my requests for service that I still have to pay for their horrid service.
COX Home Security system was installed a few years ago my house and over the years we've had numerous false alarm issues. It wasn't until recently that I found out if Cox Internet goes down I have no way to access my alarm system remotely. If I'm out of state and my alarm goes off, central station calls me to ask if I want to dispatch but because my internet is down I cannot look at my cameras to see if there's an intrusion. Whether or not I have the dispatch there is no way Central station can turn the alarm off for me. So unless you have someone nearby that's willing to turn your alarm off even in the middle the night the alarm will keep ringing.
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Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.
Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.
The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.
Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.
Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!
I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.
It's comprehensive but user-friendly. It's totally wireless and still runs without house power. It features live monitoring and can be controlled from your smartphone. Setup was easy. I pay $14.99 per month for live monitoring. It works excellent and provides thorough security coverage. Great value. Well worth the price in comparison to its competitors.
I was pleasantly surprised by their support center. Everyone was extremely pleasant and helpful. No request went unfulfilled. I would highly recommend this company!! Technician was prompt and pleasant. He was in my house for maybe an hour and then spent as much time as I needed explaining to me how everything worked. Not rushed or rude at all.
The service makes me feel safe when alone at home. I get a call if something go wrong. I feel safe from all. If I was to get sick I can still get help. Knowing my safety is just a call away. Easy to set up. Motion detectors, window locks and you can also get a camera. Being able to know you're safe gives you peace of mind. Helps me monitor my house from anywhere. Grandkids never know I'm watching them. I know that they're safe. Everyday I smile because my system is on and protecting me and my family. At a great low cost and I could activate myself. Satisfaction guarantee. Anyone can do it and you will be on your way to safety. Puts a smile on my face.
Great system. I accidentally hit the panic button as I was carrying heavy furniture up my front steps and bumped the key fob/remote into the railing. I got a call from Simplisafe in less than a minute, they were checking on me to see if I was ok!
I've had this system over a year and thought it had recently malfunctioned, I called customer service and all I had to do was replace the batteries in the keypad, that was easy. The customer service reps have always been extremely kind and helpful. Thanks Simplisafe.
I had this service since 2013. I have nothing but great things to say about them. Whenever I had a problem with service or the product I had a great experience.
For the price one is paying per month, its an absolute value.
I cant wait until they get their camera system available in December 2015.
I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth... until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say... wrong password or are you connected to the internet.
This company has excellent customer service. I purchased one of their systems, but found it probably wasn't going to do me any good if I didn't buy the monitoring package. I initially thought it would be great for when we are home. But when I got to thinking about it, what would happen if we were out of town and the alarm ( siren) went off. So , I thought best to return it. The customer service person helped me with one phone call and made arrangement to send it back for a refund. I was was not put on "hold". He did not try to talk me into keeping it or did he try to sell me anything else. He gave me all the information I needed to send it back immediately. I have never encountered such service from anyone in the past. These guys are great and I would highly recommend them to anyone in need of a security system.
So far so good. Only had a week, but install and set up was a piece of cake. Had to customer support for a couple of clarifying questions, wait time seemed a little long but I expected it so no big deal. They answered all questions and offered to help with anything else. 3 close friends including my homeowners insurance company owner currently use this system so I gave it a try based on their positive feedback.
I HAD THE SAME SECURITY SYSTEM AND MONITORING COMPANY FOR OVER 30 YEARS. I recently had new windows installed in the home and the energy efficient frames covered the wires on each window. There was no way to restore the old wired system. They offered a wireless system for $300 with a new two year contract for $29/month. Problem was the base system had only about 4 door/window sensors. I needed 12 and the cost was an extra $400.00 ($50 each).
I researched the top systems with all the bells and whistles and fancy control panel screens. Then I found SimpliSafe and was skeptical at first. NO CONTRACT REQUIRED! I bought the build it yourself system with everything including keychain remotes (2), CO alarm, siren, smoke detector, and all sensors for $600! Signed up for their monitoring program at $14.95/month. My old alarm company was $29/month. I've worked in every type of electronics fields that you can imagine and when I got the package I was extremely pleased! I was able to select only the sensors that I needed and should I decide to add something else later it is easy. The components are solid and very easy to install. You can look at online videos or simply read the small manual to install. Based on a technical writing job I had this is the best manual I can imagine. Pictures with clear explanations. The icing on the cake is the telephone support. Called the phone number, pressed 2 and I was speaking to CS rep within TWO MINUTES!!! Not an overseas call center and these people knew how to help and could easily access system remotely to test.
You can use the system with a land line, but unless your area isn't covered by wireless carriers use wireless. Our connectivity with the alarm system is better than our two cell carriers.
There are standard packages, but I found do it yourself was best for me. I've a large home so it will be less expensive for those with smaller homes or apartments.
The savings on monitoring cost will effectively pay for the system in 40 months.
Check your existing contract if you already have a service. Many, like mine, have automatic renewal for one year periods. Put on your happy face and call to tell them you wish to cancel. You're moving to Italy, selling your home to travel in new motorhome... I'd been with our company for a long time and the CS rep voided the annual contract, made it month to month, with a single payment remaining. All I had to do was FAX a letter with my request and reason. YOUR RESULTS MAY VARY!
I've had my Simplisafe system for about 6 months now and have had two experiences of their efficiency. First, I accidentally pressed my remote's panic button when changing it out of the previous day's pants. In less than ten seconds SS was calling my phone and I quickly confirmed the accident with appropriate safe word use. They cancelled their call to our local 911 center. Second, a ceiling tile in my basement fell and set off a motion detector. Again, in seconds they had me on the phone and we cleared up the problem in an impressive, regimented manner. Their contact staff was efficient and courteous. I love my Simplisafe system and have great peace of mind with it in service.
I've been using Simplisafe for more than a year and their service is outstanding. Their dispatch center is prompt and direct. The service has been reliable at protecting our home year-round. Their pricing is competitive to other alarm services and setting up the sensors is a breeze. You won't be disappointed!
Simplisafe has been great for us and our company. We purchased one of the original systems back in 2015. The setup was easy and when we had a problem, customer service was available and totally helpful. Later, when the system had problems, they were again available and helpful in guiding us to a solution with no cost to us.
The best story from our uneventful relationship with Simplisafe came when there was a fire in the building of our office. The "false alarm reduction" company that all of us have to pay for tried to charge us a fine and Simplisafe took over and resolved the problem for us. No other company has ever been willing to take on a frustrating task like that for us, and again they did it at no charge.
Thanks Simplisafe. Your team is great to work with. And so today we just purchased a new system to add to our home.
Really nice stuff.... Turned my home into a impenetrable fortress with this stuff and easy to install. From really cool servalances cams, water detectors and anything else you need, and I do mean everything... I've only been with them for a week now, but am very impressed. Pretty costley startup to purchase the equipment, but I got it all, after figuring it out it will pay for itself in 2 1/2 years.. The $25 a monthly monitoring fee will be 1/2 the cost I am paying for my old service and its all savings thereafter. And did I mention if you need help there a fast phone call away and on the phone with you in seconds if that alarm goes of.
SimpliSafe had a deal on the **** ******** Thermostat, purchased item and waited for a week. Was not until I called in to ask about order status they informed me they have oversold the Nest Thermostats and will not be shipping them out nor honoring their price on future inventory.
I've had a SimpliSafe system for years. They seem to respond to alarm events as quickly as any other monitoring service I've ever used. Their customer support is lacking. I learned the hard way that if you need support, call as though you're a new customer. Someone will talk to you if you're a new customer. If you choose the customer support option, you'll be on hold forever. Don't expect a callback after leaving a voice message either. The equipment almost all worked when it was new. They replaced the parts that didn't work, but the replacements didn't always work either. Beware that the equipment is cheap and slowly stops working right around the time it's no longer covered under the replacement policy. For me personally they've always been good about shipping new common parts. I've never ordered anything fancier than sensors, key fobs, batteries and signs. Their system is great for people who need a theft deterrent, a portable system and/or do not want to pay for a monitoring service but still want sensors with an alarm. I wouldn't recommend them to someone who wants a reliable monitored security system.
I purchased the simplisafe unit and have been adding devices as I can afford. Recently we learned there is a new Simplisafe and have been told that our existing units are not backward compatible and we would have to purchase all over again if we wanted to upgrade. Simplisafe has upgraded in the past when they upgraded from S1 to S2 but now that they have S3 they are refusing to provide an upgrade path or offer existing customers a discount to purchase the new systems. This is very poor customer service in my experience and I will not re-purchase an entire system every time they upgrade. Be aware of this practice because they kept selling the old units even when the new systems were hours away from being sold on the website
Now I am really disliking this company for different reasons. First I returned an item, they acknowledged receiving it but the refund never came. I called them after 2 months and the agent said "oh let me process the refund since we already got the item". Meaning to say nothing could have been done supposedly.
After that I tried calling customer service due to triggered alarm but it's impossible to contact them. Very poor customer service. I would suggest you find a better alarm company before you purchase their product.