Home Brands is supported by readers. Some links on Home Brands are referral links. If you use one of these and buy something, Home Brands may make a small amount of money. More info.
Cox Homelife are its home security service that protects your home from burglaries while also offering new smart home features. They offer two different monitoring services with equipment included for a 2 year contract commitment. Additionally, customers can opt to purchase additional equipment for more customization. Customers report okay experiences with Cox, but some had complaints about the customer service and installation process.
Link Interactive is one of the best brands rated with impeccable customer service reviews, competitive prices, and a customizable implementation. They get good marks from customers when it comes to their overall experience and monitoring capabilities. There was some limitations for those that live in rural areas without good cellular service and a few one-off complaints, but overwhelmingly they do a good job providing home security and home automation to customers.
Cox Home Security: 7.7/10
Link Interactive: 9.5/10
Cox Home Security: 7.5/10
Link Interactive: 9.5/10
Cox Home Security: 7.8/10
Link Interactive: 9.4/10
Cox Home Security: 7.7/10
Link Interactive: 9.5/10
Cox Home Security:
I had issues with my security box (I made a mistake) this morning and immediately they fixed it. Been a customer for years and have been very satisfied from the beginning. Very nice!View More Reviews
We had so many questions at first and I called and they were very helpful and polite and explained everything to where I understood and I didn't have to wait on the phone forever. Someone came on right away. I didn't have to wait long for them to come and install and when they were here they were very nice and didn't take long at all. They explain what they put in and where and how it worked and were very friendly and helpful. I was very impressed with the system and how it worked and how I could even do this by myself without help after I had talk to someone explaining more about the system. When I called and got a quote I was shocked at the price. It was very reasonable and for a system like this it was so worth it. We had looked around and we did not find a better price than this.
The customer service is very reliable, dependable, authentic, responsible, unique, enjoyable, appreciative and accommodating. They attend to you and answer questions to the best of their knowledge. They are well experienced and has good customer relationship. The setup and installation is very easy. They are well experienced. The set up does not takes much time. They know their job well. They are efficient and very nice and has good customer relationship. They are well trained. The monitoring capability is very good. They are accurate and has good images and unique color. They are accurate and are very effective. They are sophisticated and innovative. The perceived value is accurate. It's very good, nice and appreciative. It's well reliable. The price is accurate for the equipments and cost reliable. It's a standard price for the value.
Great customer service because this company is great. It was very easy to set up and understand. I was able to set up and install it very easily. Anyone can do it so that is why I would definitely recommend. Would definitely recommend for monitoring capability. I have tried other brands of home security products and nothing compares to this one especially for monitoring. The value of this brand is awesome. You get great quality for and great price. I would definitely chose this one over any.
Whenever the product started malfunctioning or was defective, the customer support were quick to aid me. They would answer my questions with confidence and obvious dedication to their work, which is rare to come by these days. The staff that comes to check up with the equipment have done it on a orderly and neat fashion. They are well-organized and fixing the system only takes 2 hours or less, according to my experience. The monitoring locations are very subtle and hard to identify. It records well and with high quality. It monitors a wide amount of space. For starters, you'd think that security systems are expensive, and that is true. However, for the price I've bought the system, it was like a steal.
Overall customer service was good. Very easy to use. Had questions on how to install properly. I contacted them on their website. Problem was minimal and they were eager to assist. Overall setup and installation was a very easy. I have minimal knowledge of security and how to install them. I think the average person would find it easy to understand and install. I love how you can monitor everything from your smartphone. And did I mention the app is free. This feature comes in handy when you're out of town or for pets. I think the quality you get for the price is unbeatable. Along with the easy setup you can have a home security system for a fraction of what other people charge.
They are nice and very respectful and understand what I wanted as a client. They were genuinely interested in what I had to tell them and made sure I got the safety and protection I needed at an affordable price. They were very easygoing and understanding of my tight schedule and the installers were absolute professionals. Showed up on time when I needed them to be there and it was a greater experience how they stayed out of my way and just handled what they were there for. Didn't leave without making sure I was well taken care of.
When I kept calling them about my installing they replied just fine! It did take some time but they are super friendly over the phone so it was definitely worth the wait instead of waiting for some mean person! It was awesome. They came at the right time and the right place. Nothing went wrong! It was actually pretty fast for security installation so I was happy.
You can stay safe in your own house and if you need they just call and they come fast response and they help you in all you need all the time you need some help. They come and make all the work. After that they tell me how I can use the device and teach you in the best way possible how use the device and where is all the camera. Have a great monitoring capability and a quick response. When you need they come to your house in case of emergency and the monitoring have a good image. They stay watch your house all the time and you can feel safe but if you need call they come fast. The call is good for all and can make you feel secure.
They are always there and seem like friendly attentive people. They are very understanding when I set the alarm off all by myself. Which happens way too frequently. The setup went quickly and the worker was super polite. He also was very patient in showing us how to work the system. We especially appreciated his helpful hints. We enjoy being able to monitor the front, back and side of our home. We used to just have security lights but this is so much better and meets our needs. The value was pretty good in comparison to others. There are cheaper ones out there but as the old saying goes, you get what you pay for.
They were very friendly and helpful. I felt safe and secure knowing I had them to turn to for any questions, at any time of the day or night. The setup was fine. As timely as any of these companies can be expected. Friendly staff. Kept everything tidy and cleaned any mess that was made. I would and already have recommended the company to family and friends who are interested in purchasing a home security unit. It makes me feel a lot safer. I have not had any problems so far with this product. Staff is friendly. Product works. Reasonable pricing. I feel like I got what I paid for and am happy with it.
Our security camera at our front door does not always record. I complained to Cox and they basically said that when it is dark out it may not pick up anything. Really? That's when you need it. They should improve their cameras for nighttime then instead of taking my money and making me have a false sense of security! Very disappointed and WAY overpriced.
After buying the Cox Homelife security system, we've had internet connection issues since the beginning. Let me put this simply, if you have internet connection issues, you have NO functioning security system. I thought that there was a "cellular" backup, but this backup still requires an internet connection. Also, if someone cuts your cable cord, you have NO functioning security system. Especially, since you advertised to thieves, that you have a Cox security sign in your front yard. And all they have to do now is cut your cord outside of your house. I don't work in the cable industry, and I guarantee I can find your cord and take out your security system. This is scary and a waste of money.
Moved to a new place. Had to go out of town for my daughter's chemo treatments. Have decided to get Cox Homelife so we can watch our home and our teenagers to be able to let them in and out of the home without needing a key. 1st week we had it, it was failing. Called and tech came and was here for a few min and since it wasn't giving him any "errors" he claimed it worked fine. A few days later, failed again. Long story short, Cox has never worked since we got it. A few techs came and didn't give them trouble the few min they were troubleshooting it, so they reported it was working fine. I flew home TWICE to meet the techs and they didn't show up. Cost me to be away from my daughter, time and money and it was just fine with them!!!
Service works 20 days out of the month had a house fire. Homelife didn't even notify me. Customer service is horrible!! Manager don't even take their job serious. No one calls back. Always have to restart system to have their system work for 3-4 days then it goes offline again. What do I pay service for if it never works especially when you need it the most.
Cox Homelife is a big big mistake I did getting installed. Even after being an existing Cox customer, I feel this the worst choice. Customer service is horrible and non-responsive. I was offered a combo pack and promised an installation charges reduced by 50% but I keep seeing hefty installation charges and additional monthly charges getting added to the bill. When you call customer care, they will keep redirecting to Homelife department which works separately. The Homelife Customer service will be unavailable for long and once they come they will say that I need to talk to the Homelife consultant that met me for my installation. This gentleman will not respond to emails or phone at once. Keep following and making your life hell is what Cox Homelife is doing. You get a better product and free installation with other service providers like Livewatch and ADT etc.
I decided to switch from DTV to Cox because they had better bundles or so I thought! I specifically told the sales rep that I was switching to save money and she offered me the Premiere package that included internet, cable and Homelife. Everything seemed great and she offered me extra Homelife protection and I said, "NO THANKS." I didn't want anything that wasn't part of my package to be included so she said she would note the account so the tech could see. The tech arrives and he begins installing. We again told him to only install what was in our package. He said, "Of course... We have everything." Then he decides to take a break since it took longer than he thought to install everything. We said, "Fine." He leaves and NEVER came back!
Purchased and paid in full for a security camera to be installed. After a missed appointment and a two week turnaround time for a reschedule, I decided to cancel the install. Called to obtain a refund and was told that what I paid was applied to my existing service and a refund was not possible. There was nowhere in my contract where I agreed to this and Cox DOES NOT or DID NOT have a legal obligation to take it upon themselves to utilize my funds in the way they saw fit and not for its intended purpose. I will be forwarding this info over to the BBB and I will see how they like it to have this information known.
When I got COX to provide my cable and internet service, they offered me a service for $89 per month, plus taxes. It was supposed to be at $100 per month. The land line phone was not something I was interested, so the Rep offered me a Home Security system, which I did not need either... but to bundle I was required to get it. My surprise was when I was charged for installation and a monthly $45 charge. I have been trying to reach COX to ask a manager to remove the service without penalty, and they put me on hold for 1-2 hours until the call gets disconnected. I have been trying to get this issue resolved for over four months and nothing has been done. I called the Rep to get the issue fixed and he promised me that the Corporate office was to call me. Once again... nothing happened. I can't wait until I get COX out of my life. I am a military man and I have to travel a lot, on deployments. COX do NOT CARE!!! Can anyone help???
Cox Homelife is a scam run by sales people that will tell you anything to lock you into a contract. I had 2 sales reps lie straight to my face and tell me that my contract was month to month and as soon as you leave you will find out otherwise... Watch out for the bait and switch! They have a month to month but the salesmen make more money if they lock you in to a commitment. Please google Cox Homelife scam and read the reviews before considering this low rate home camera hack job. Terrible customer service as well! Buyer beware!
Where do we start, the camera is too slow to pick up anybody walking up the house and stealing anything. I've had 5 people deliver items to my front door and the motion sensor has never caught anybody but will catch every bug and spider that flies past it at night. It takes 4 pictures and a 10 second video. It's hit and miss. I usually get an alert 6 to 24 hours after it's detected motion. Cox says it's Gmail and they’re working with them to resolve it, I should use another email server. Look at the forums. They have been working for 1 year to resolve this issue? The live camera video goes in and out all day. We have a larger home so their security screen has trouble connecting to the router. The motion sensor was set off by the dogs multiple times so a Cox installer had to come out to fix it. Each time they come it's supposed to be free because it still doesn't work properly but they charge me 75 dollars.
First of all, if you have a problem there is NO ONE at Cox that can answer your question. I have two Cox Homelife systems and the customer service associated with this is despicable. The central station monitoring doesn't even know if they have already dispatched police when they call you. I am now saddled with a false alarm bill where Cox dispatched twice during a 15 minute period because they could not tell me if they dispatched or not. This is the worst customer service I've experienced in years. DO NOT BUY THIS PRODUCT.
I have never written a bad review about any service. That's because I haven't had such HORRIBLE service/Customer Service that I felt I needed to write a review. Until now. Cox Homelife Security messed up the time on BOTH of the appointments we had scheduled on different days. Early for the first appointment which me nor my husband could leave our full time jobs early to meet them. So they kindly scheduled us for the next week (when it was their fault, nice customer service COX).
Cox Homelife will have you sign contracts that must be approved even if you are not they will say you are and in the event you decided not to continues your service agreement they will charge you for 3 years of service which can be well over $3,000. This company will not work with you on resolving billing payments. You will be in collections so fast will make your head spin. They also will try and send a unknown person are personal to your home to pick up equipment while you are receiving calls seeking and demanding that you pay what you really do not owe. Do not pay anything to anyone unless you have been approved. Who signed a three years contract with a company that only run off of wifi really.
I called Cox to cancel my Homelife service. Not because of anything negative, just wasn’t using it. Call was answered promptly, but instead of being transferred I was placed on mute for 3 minutes. My guess was they hoped I’d hang up. I was then transferred to someone else who finally transferred me to the “right department”. I was connected with Willy. He asked for my information and the account info and was told after his ‘brush off’ tone - “I can’t help you” because I wasn’t the person on the account. I understand that, but I had been cruelly handled prior to him and then given a smug ‘haha you lose’ attitude from Willy, I’d had enough. I asked to talk to a supervisor and was told they can’t help because I’m not a customer. Except I am the one that handles the account. He said no and then hung up on me.
Cox Homelife salesperson sold us a Homelife system. She assured us that our dogs would not interfere with motion detectors. The tech who came to install the system thought otherwise and installed a few glass breaks. Most of the entries to our home are unprotected. The system is so worthless we don't bother to turn it on. To get a real security system you would have to spend THOUSANDS of dollars on equipment and then their wonderful $40.00 per month "monitoring" fee. Don't waste your money on this worthless system. Cox Communications is a horrible company that does not care to satisfy its customers or deliver what they promise.
Had Cox home life alarm system for over year. Many times system went offline. On May 1st, cancelled my account and turned in all equipment. Cox continued billing me for service. Called customer service July 5. Cox had no idea I had cancelled my account, even though I had no service for two full months. Boy, that makes you feel safe! Cox, could not explain to me how their monitoring hub had no clue I had no service! What a joke!
Simply, we were evacuated during a wildfire. Someone simply hit the main breaker outside, kicked in the door, and we suffered about $65,000 in loss/damage from looting. Our homelife system? Did nothing. Their response? "Have you considered a backup generator?"
I have been having issues with the security system for about a year. The keypad sometimes accepted the security codes. Sometimes it did not. They replaced the keypad. Since then I have typed in the code and then the alarm goes off 2 minutes later. Requested service 3 times over a month. Cox kept closing the service requests without even contacting me. Called their resolutions department. Took 2 hours to contact the department and got some guy with a major attitude saying, "I want service cancelled." He told me that even though I have a system that does not work and that they have ignored my requests for service that I still have to pay for their horrid service.
COX Home Security system was installed a few years ago my house and over the years we've had numerous false alarm issues. It wasn't until recently that I found out if Cox Internet goes down I have no way to access my alarm system remotely. If I'm out of state and my alarm goes off, central station calls me to ask if I want to dispatch but because my internet is down I cannot look at my cameras to see if there's an intrusion. Whether or not I have the dispatch there is no way Central station can turn the alarm off for me. So unless you have someone nearby that's willing to turn your alarm off even in the middle the night the alarm will keep ringing.
Sign up for your Link Interactive Plan Now: Get Your Quote Now
Overall, I like the security system and the support people at Link Interactive and Alarm.com. I would have rated Link at 5, but for the troublesome Skybell I bought. It rates at 3 out of 5 by consumers, and I would have to agree. Sometimes it works, sometimes it doesn't. I expect reliability out of an alarm system, and the Skybell fails to deliver. Otherwise the door sensors, etc, were easy to install and setup. The outdoor camera requires being plugged into an outlet, so that required an electrician, but it seems to work as advertised. Overall a good system. If they ever get the Skybell working reliably, they will easily rate a 5 out of 5.View More Reviews
Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.
I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.
I purchased our link interactive system through Costco a little over a year ago after suffering for YEARS with a local South Florida security monitoring company, a rather unhealthy relationship because it was a family "friend". The company didn't want to deal with online access, at one point, when we wanted cameras and phone app access to the security system, the owner told us that was stuff he didn't feel like dealing with; customer service *so* bad, even at the end still demanding payment when the darn alarm panel sat dormant for *months* because none of their techs could keep scheduled repair appointments. I had to call BBB for them to stop billing us. We would've left a review for the company but we heard they harassed another customer so badly for leaving a very similarly telling review, we said forget it and hope for Karma. Grrr. Smh. Moving on.
At that point, we were up for DIY security. So far this has been good for our family.
5+* - customer service, incredible. Hard to beat. They baby step us every time I call. Every tech I've spoken to has the patience of steel, like nothing you say could be more stupid, even though might be.
4* - the equipment selection. It's mostly alarm.com products, which have been OK. Some home automation, I love the thermostat. You can't just order from the website, you have to call and speak to someone which is a little bit of a pain of you know exactly what you need. We've had a few equipment issues, the the customer service has been so good, they usually figure it all the first call. It's not always cutting edge, but it works for us
4.5* - for the app and the security control website, which is great for novice users like me. UI is pretty good. You can also get fancy with programming your system, too once you get the gist of how extensive you'd like to be alerted of things like if a certain door opens using a certain entry code (the kid is home), talk to someone at the door even if they don't ring the doorbell (I once told police officers how cute they were as they walked past my front door while they were responding to a false alarm), garage door control, automated door locks lock when you arm the system, and so much more!
Prices for monthly monitoring are very competitive with other companies. They do have contracts they say to keep pricing lower; I wasn't too happy about. But I relented and now we plan to be with this company for a long, long time, their service is evolving and is keeping up with technology, unlike others.
Trying to protect our family at home and the little bit we have
Sad to say.
After researching three other major alarm companies I came across Link Home on a COSTCO web page.
The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one "tip" When setting up the motion sensors and looking for the ideal position I used "Museum Putty" to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
In addition their customer service is the best I have ever encountered.
I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service.
These guys were incredibly helpful to deal with on the phone. A Very knowledgeable salesperson, who did not rush me. I would definitely use them again.
I have been doing online research of security systems for months and finally tripped on an online review of Link Interactive via Costco.
This is the best of all worlds - DIY installation with professional monitoring. I love, love, love how much I can configure everything. I love that the Control Panel is also a Z Wave Controller, so I now have the beginning of a smart home - starting with my connected thermostat.
I have installed window or door sensors, two interior cameras, one exterior camera, two additional motion detectors. I will add a few more things on later, but I can't believe the features and functionality.
I purchased Link Interactive services through Costco. All of the equipment is actually 2GIG or Alarm.com. I access my entire system through Alarm.com. The price through Costco is amazing! I compared my experience to a co-worker who has the identical equipment through Vivent. She is sick with jealousy at the better prices - and the fact that I installed it all myself! I only needed to call Link once to activate, but did everything myself with the online support instructions.
I could not be any happier. Actually, I could be very slightly happier - I seriously wish that their camera equipment was offered in black. I have one camera in the middle of my AV equipment which is all black, so the white camera is really obvious. I actually spray painted my exterior camera so that it didn't stick out!
I'm so glad I found Link Interactive!
We purchased our new Link Home Security system online through Costco. We like it a lot more than our old ADT system. The touchpad is a good size - very easy for us to see and use. Plus it has the weather! Even though I tore my achilles tendon (playing basketball), I was still able to install the entire system in a few hours without any problems.
Based on my research, Link Home Security provides the best overall value when you consider up-front and monitoring costs. The initial cost for the system was very reasonable considering the quality of the system we purchased. Plus our home insurance costs are reduced with the system! I highly recommend this system to anyone in the home security market.
Emily was great in helping me decide on a solution. I had compared many providers and never once did she say anything bad about the other vendors. She kept her patience with me while doing this and made sure I was comfortable with Link. The experience with her and the "non pushy" approach ultimately had an impact on me choosing Link to protect our home.
Link Interactive is Awesome, I have been a customer for 3 years. Can't be the monthly fee and there friendly customer support.
I also purchased my system through Costco. If you are handy at all, this is the way to go. Same equipment as the big players, but at much better prices. The packages were customizable, so I was able to get all the options I wanted without anything I didn't need. The ability to connect my garage door control, is very handy. Before I used to forget to close the door sometimes, so it's nice to be able to check from my phone and close if needed.
Their support was very responsive and helpful during setup, which is important, because these wireless systems are a bit more complicated to setup than the old wired systems.
Overall, I highly recommend if you're handy and willing to spend a little time. I liked that I was able to set everything exactly the way I wanted, rather than rely on an installer that I had no idea how good they would be.
Converting from local telephone security system in Southeast North Carolina. No problems with them, except to upgrade to the new technology would have been crazy expensive.
Found Link Interactive through Costco. Prices are pretty good for sensors. Monthly fee for the interactive and geo services is great. Also video is only $5 more per month, not bad.
Needed some guidance setting up system. The tech support is top notch, best in class. Brice and Paul were excellent to work with. Thanks guys!
I would not hesitate using them. I never heard of them before, but they are a great company.
The equipment is great. The set up was simple. The features are awesome.
Being billed for the length of the contract instead of the month to month option my signed contract states, not so great. Receiving no notification that my credit card would be charged over $1,000.... not awesome. Waiting on a call back to resolve. Hope to be able to update this, as we really do like the security system.
9/24 updated to 4 stars. Link was quick to address the issue and refund. Always very professional. In all reality this should be a 5 star review, but as a matter of principal I'll leave it at 4. At any rate I would highly recommend Link.
When we walked out of our door one day to find three white men in rubber gloves and covered faces, we knew they had been staking out our house and we're waiting for us to leave to break into our house. Police caught them, held them at gunpoint, tazed them, found and returned stolen property and sent them to jail. Turned out they're neighborhood boys (one of whom is the son of a neighborhood officer) and they've broken into two homes already - even after released from jail! Needless to say, we beefed up our security the same day.
We looked at numerous systems and we finally decided on Link Home Security. We trust Costco to give us good recommendations - they were spot on. The system was easy to install and amazingly simple to use.
Their system app allows you to monitor your home with cameras, receive texts or emails when a sensor is triggered, has an incredible glass break sensor (I dropped my keys on the trash can and set it off!), and has smash and grab technology that immediately sends a signal to police if you don't turn off the alarm or they don't get a response. And police response is FAST.
Yesterday, we came home and forgot to turn the alarm off and came in the garage door. The alarm went off, we bolted for the panel (it took less than 30 seconds to get there) and immediately there was a man on the panel demanding that we identify ourselves and our passcodes twice, as well as ask if we were safe and if we needed assistance.
We took a chance and we couldn't be happier with this system. Their customer support is phenomenal and patient and you will frequently work with the same people so you're not bounced around to people you don't need to talk to.
In terms of costs, we got sensors, motion sensors, cameras, glass break, fire and cold, panic buttons, keyfobs, keypads - nearly everything they had - and it was about $800. You can get alerts on up to 10 sensors on your app, but if you want more it's less than $5 for another 10 sensors. We pay around $34/mo. Plus, it's all on cellular network so there's no wires to cut and it runs on battery backup. No installation fees bc you do it yourself.
If you're considering alarm systems, I highly recommend Link Home Security. It's one of the few that includes digital services, cameras, cellular, and listen in technology (to hear if you're in distress). We finally feel safe again. Thanks, Link Home Security!
We have been customer of ADT for more than 2 decades but recently decided to switch because ADT's monthly price is just soaring through the roof! Our past monthly due used to be around $30, and now it is more around $50 or more. So I decided to shop around for other security systems and was really fortunate to find Link Interactive as an alternative. First of all, in terms of service quality and customer orientation, Link Interactive absolutely beats ADT out of the water. The initial starting equipment for Link Interactive is about $150 or so with a monthly due of $30 for monitoring service. I decided to sign up really due to the great customer service and review of the company. My personal experience started with Jose Sandoval, who was extremely professional and answered all of my questions patiently and in detail. Jose also helped me secure new sign-up discounts. The self-installation is very easy to do, and the equipment is high quality. The system is also extremely modern with remote arm/disarm and all IOT-enabled. After receiving and setting up the system, I called several times their support call. The call is always immediately put through to customer service representatives, and they are all great at what they do. The only difference is that their customer service is not 24/7 vs. ADT. I highly recommend you to look beyond ADT as the only home security service provider and try Link Interactive. You will never go back!
Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy.
So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install.
I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/16' but Link Recommended 3/4" so much easier. I had a question about an external bell/horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like.
I have had it installed now for two months, activated the monitoring. No issues. I checked in with the Central Office and they verified that my control panel is communicating with them.
The alarm.com web interface and cell phone app is great. I had one issue, my wife's alarm panel code didn't work after i set it. I called Link, and found out I didn't set her profile to have access to arm/disarm the panel, 1 click and I was done. Link was right there to help.
No issues with my cell phone app. Notifies you on everything.
You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing).
I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure.
I would definitively recommend this system to anyone.
Will review again after I have monitoring on for a couple of months.
Moved into a new home and wanted to have a monitored home security system. Researched several from the big name nationals to a couple of local companies. The big name national companies had very slick sales people but the Yelp reviews that I found were less than great and a few were downright scary. Two of the local companies had 5 star reviews but the cost was significantly higher. Then I checked out Costco. They are affiliated with Link Interactive, which is a national company. They sell a do-it-yourself wireless alarm. You can make it as basic or as complex as you like. I chose something closer to the basic system. Being the least handy man on earth, I was a bit apprehensive about the DIY aspect. I was wrong to worry. It is peel and stick, very easy. And very fast. The Costco discount saves you a lot (more than covers the cost of a one year membership). The monthly monitoring is $29.99 - less than anyone else I contacted. But the cost and the ease of installation were not the best part of it. Dealing with the folks at Link is a real pleasure. When you call for support (I did mention that I am not very handy), a real person answers - not a long menu. And you speak to someone in Ogden Utah, not New Delhi. Only have it for a few weeks, but so far, I am a fan.
I purchased the system directly through Link Interactive's 800 number via their website. I had an excellent sales experience and was able to use my existing sensors since my old security company used the same panel. Installation wasn't that difficult but I did have to read up on the panel a bit and make a couple of calls to Link Interactive tech support. Each time I called they were very helpful. They give you complete control of your system so you are free to expand it by buying affordable sensors. I love the control and ability to expand the system myself.
I just sign up with them recently they are awesome!! I was on the phone Alexis she very patient and very kind keep the good work!! Thanks
I just set up my alarm system with link interactive and I have had a great experience with the customer service. First, I did a lot of research on home security systems. Link had the best prices, and their technology is advanced and synced to my smart phone.
I never felt pressured by Link to make a decision. I spoke with Jose Sandoval many times and he calmly answered all my questions before I made a decision.
Today, I had the pleasure of speaking with Ashley Coles, who did all my sensor testing remotely and stayed on the phone with me until we got it all down. She was very knowledgable and patient. When I tried out one of my alarms later in the day, I immediately got a person from the central station call through the panel and ensure everything was ok. The 2 way communication through the panel is great.
I definitely feel safe with this system, and the customer service has been stellar! I would highly recommend them - and they have the best prices with no hidden costs.
I found Link Interactive like everyone on Costco's website. My contract was going to be up in a month or so, I wanted to get a head start shopping for a new alarm system. My previous alarm company could not match the price of Link Interactive monthly monitoring fees. So I decided to switch over to Link Interactive. From the sales man Trevor to Spencer in support, everyone has been very helpful. Every question I had with emails or phone calls were answered. I would highly recommend Link Interactive for your home security needs.
I did a lot of research before deciding on a home security system. I looked into Xfinity Home, ADT, and a few other smaller outfits. I went with the Link system through Costco because it offered a great deal for the price. Link is basically an Alarm.com dealer, a cellular-based alarm and home automation system, completely wireless (except for the control panel, which needs to be plugged in). No wired sensors or professional installation necessary!
The system itself cost about $200, including the motion sensor, 3 sensors, wireless thermostat, 3 door/window sensors, smoke/heat detector, and 2 lighting modules, and is practically infinitely expandable. If you don't mind self-installation, it's a truly excellent system. Every component can be monitored through smartphone, tablet, or computer. My favorite part is the thermostat, which is every bit as good as the Nest thermostat, if not better. Maybe not as slick (not designed by Apple), but has all the functionality at a fraction of the price. It can be automated based on your (phone's) location, and can be controlled remotely.
I had one false alarm, which was my fault. But I was called and texted promptly when it happened, so now I know the system works. In short, I'm very happy so far.
Originally had ADT scheduled for an install, until the technician told me some things that changed my mind. I was thankful for his honesty.
Link Home Security was a breeze. Took us all of 45 minutes to install and set up our own system. Plus, I love how easy the cell phone APP is to use from anywhere in the world. I've checked in from France, Madrid and Morocco with no glitches. Customer services is great. I wouldn't change a thing.
great home alarm. it's the same equipment as higher priced, well established companies use. They r very patient on the phone. I Love link.
I am very happy with my new security system. I ordered it through Costco.com and then found out they were in Ogden. Go figure. The system took less than an hour to install and I am now using the energy management and home automation features along with the home security.
Email conversations are promptly returned and I am surprised at how well they respond. it couldn't be easier.
They are the best, I love the customer services and the way the system you fill safe and you know they monitoring the house in all time. Without knowing we had before reception t-mobile Bay area the company notified us and fix the problem asap
This security is top notch. I will take this bill and service over all the big companies. I had some issues when I first installed and the problem was taken care of immediately. I was walked through step by step and it never felt like I was bothering them. I appreciate this level of customer service and quality with equipment . I only hope that as they get bigger they don't lose the service:) keep up the great work guys!!!
Link was by far the best option for monitoring. I researched the self-monitored options, but none of them guaranteed response if my power went out, my internet went down or I was out of cell service. Installation couldn't have been any easier and the panel is as easy to use as an iPhone. The best part is accessing my cameras, thermostat, door locks and lights remotely. SUPER handy when I travel (vacation or work). Best value out there for Alarm.com services. I also thought for the low price I'd get the standard customer 'no service'. NOT SO! Extremely responsive people on the phones and anytime my alarm goes off, they've responded within seconds. I looked at their A+ BBB rating before buying too. Well worth the investment of money and a little time on 1 weekend for installation.
We got this system via Costco and have been very pleased. We got the 200 dollar home automation/security system and for what you get it can't be beat! It's super easy to install and it's also very easy to program. We've added a glass break sensor and another door sensor and it was simple to get them up and running.
It's alarm.com based, so we can do most everything from our mobile devices and it's nice being able to give logins to the cleaning people and relatives.
We've been very happy with Link Home Security!
We had ATT system installed at no cost. Problem was the siren sounds like a smoke detector and the door chime could not be heard. We had them un-installed the system the following week. I looked on line and saw the high review for Link Home Security and that Costco was involved. Ordered the system with additional siren for a bit over $300.
Installed system in less than a hour and works GREAT, We love the features the control panel has. Far superior than ATT....