AT&T Digital Life Reviews (2018)

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AT&T Digital Life

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AT&T Digital Life is AT&T's home security service. It focuses mostly on the quality of its monitoring and security solution. They have a Five Diamond Certified central station that monitors incoming security events. This, along with how they structure their plans, puts a focus on monitoring and getting customers into a monthly monitoring subscription. Customers have some complaints around customer service and contract length.

Home Security Scores

Overall Score: 7.8/10

Customer Satisfaction: 7.6/10

Features: 7.7/10

Equipment: 7.8/10

Equipment Price: Included

Monitoring Price: $40/mo-$65/mo

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Overall Takeaways

AT&T Digital Life has mixed reviews from customers. Many have experienced issues with customer service and others have had problems with the equipment malfunctioning. That said, there are some benefits of the AT&T service, such as the entry-price and that customers don't have to pay for the equipment up-front. Does this outweigh the potential for a bad experience? We'll let you be the judge.

Here are what customers say are AT&T Digital Life's biggest advantages:

  • Low Entry Pricing
  • No Equipment Fees
  • Five Diamond Certified Central Station
.

In addition to these positives, there are some complaints from some customers about AT&T Digital Life's service. Here's what they mention as the biggest disadvantages:

  • Poorly Reviewed Customer Service
  • Some Complaints About Equipment Malfunctions
  • 2 Year Contract
  • Some Installation Problems
  • Contract Difficult To Get Out Of

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Product Details

One of the benefits of AT&T is that equipment comes as part of the monthly contract fee. Also, installation is part of the price as well, which means that customers don't have to do any set-up themselves. That said, there are some drawbacks, such as lack of customization and low-quality componentry.

AT&T's Equipment

AT&T has multiple monthly pricing tiers that includes different pieces of equipment. The basic Smart Security plan includes security monitoring and equipment, but the higher tiers include cameras and smart home features -- like thermostat and lighting control. AT&T Digital Life also comes with its own app for mobile control as well. That said, there isn't as much customization options for home automation as you are tied into the AT&T ecosystem. Therefore, if you purchase other smart home devices, you may have disconnected components.

AT&T's Monitoring

AT&T packages its monthly monitoring services with the equipment that they will install. The monitoring is facilitated by AT&T's own Five Diamond Certified Central Station. Here are the details on their plans:

PackageDetails
Smart Security Plan
($40/mo + Fees)
  • Indoor Siren & Keypad
  • Motion Sensor
  • 2 Recessed Contact Sensors
  • 4 Contact Sensors
  • 24/7 Monitoring
Smart Security & Automation
($55/mo + Fees)
All in Smart Security and:
  • 1 Outdoor Camera
  • Remote Door Access
  • Live & Recorded Video
  • 3 Additional Contact Sensors
Premium Security & Automation
($65/mo + Fees)
All in Smart Security & Automation and:
  • CO Sensor
  • Glass Break Sensor
  • 2 Indoor Smart Plugs
  • Temperature & Water Sensors
  • Smart Thermostat
  • Remote Temperature & Outlet Control

Monitoring & Security Quality

AT&T has mixed reviews from customers when it comes to equipment and monitoring. While they have a good monitoring central station, the issues that customers complain about are mostly issues relating to equipment that either fails or malfunctions. Mitigating these issues may take some customers longer time than they expect, which causes additional headaches. While this doesn't appear to happen with everyone, it could cause heartache for those that it does happen to.

Customers report that AT&T's call centers aren't as user-friendly as they might like. This negatively affects the quality of service if malfunctions occur. While the entry price is competitive and the componentry that is supplied is more than some of their other competitors, these service factors when problems arise should cause customers pause.

Alternatives

Frontpoint

Frontpoint is one of the best rated home security companies available right now. Frontpoint has a different approach than AT&T when it comes to installation. Rather than rely on installers that may cause customer complaints, they supply super-easy to set-up equipment directly to customers with easy set-up instructions. Their monitoring services are competitively priced against AT&T and are well-rated by customers.

Vivint

For those that are excited about turning their home into a smart home, Vivint is one of best services for home automation and security baked into one package. They offer more customization and scalability than AT&T's packages allow and customers have good things to say about their security and monitoring too. With good pricing, Vivint is one of our top recommendations when it comes to smart home automation and security.

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Browse AT&T Digital Life Customer Reviews

love it

I've had Digitalife couple years now and have had very few problems. When I did I'd call customer service and had very good results. Always came away with the problem solved. I read all the reviews with people having so many problems. I wonder if they are from other alarm services. I'm happy with Digitalife

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Home Security Score: 7.8 / 10 from 66 Ratings