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Armorax is a newer home security company that is making waves in the industry with its low fee monthly monitoring plans with a pay as you go option. It has some home automation benefits like the ability to connect with its integration of Alarm.com equipment and ability to add Z-Wave connected devices into the system. There are some drawbacks, like up-front equipment costs, self-installation, and lack of pricing tiers on their site.
SimpliSafe is one of the most popular home security company of the 21st century. With a strong marketing presence that spans most types of media, Simplisafe has become a household name over the years. With no contracts and an affordable entry price, it isn't hard to understand why. They are a dependable service and have many nice features for home owners, but in terms of new smart home features and integrations, Simplisafe could do better.
Simple setup, quick delivery and great customer service - pretty much sums up my experience with Armorax!View More Reviews
Good company. Relatively new in security but very responsive to alarm triggers. Customer service available almost 24/7 and great monthly rate. I'm happy with it and would recommend to others
I anticipated the Blackbox being difficult to set up because in my past experience DIY systems haven't been as DIY-friendly as companies claim. I didn't have to connect any of the sensors since they came pre-programmed and even when I bought some additional sensors later, all I had to do was provide the TXID numbers and the reps would take care of the rest. Armorax has really kept the installation process simple and I appreciated the control panel stand and double-sided mounting tape for the sensors that came with the Blackbox. Kept me from having to drill holes in my wall!
I've been using the armorax for 6 months now and it's been great! I initially had some trouble with the setup because a manual wasn't included but the online chat has been very helpful. Since then, I've had a few accidental alarms set off the motion detectors (forgot someone was home), and the response time and call back was very quick. I've also been able to install seperate modules I purchased myself with relative ease! The expandability of the system is great! I installed a fire detector very easily and it did work with a call from the company when my wife was cooking steak and set off the smoke alarm. This false tests have been a great way for me to "test" the system. So I know when something does go wrong, it'll work.
Have had Armorax for almost two years. Excellent service, easy setup and wide choice of components and configurations. The price is good to and I love the smart home features
We have had our system since June And We Love it very easy and more affordable than most systems in the market.
We've been using our Armorax system for the last 12 months since moving into our new home. The DIY setup is really easy and the customer service is instant and excellent (I like the online chat). The system has worked great the entire time and we are now starting to add extra sensors and other home automation items to our system. Highly recommend!
Having researched alarm companies obsessively I found Armorax. Best technology and very simple setup. Ok a lot of companies have that. But what separates Armorax is a sense of old fashioned customer service. The best I have experienced from any type of company in a long time.
This is a great company, Their system is VERY easy to setup and customize- every time i needed help they were responsive and very helpful. They actually go the extra mile to make sure that you are comfortable and happy with your new system--
you can not go wrong!!
Nobody else was as quick as Armorax to update from the older GC2. These guys rolled out the GC3 control panel as part of their Blackbox package the moment it was released! So glad I found these guys.
FANTASTIC, just FANTASTIC.
I have had the system for quite a while now. Setup is easy and the online support is GREAT. They are always there to help. Best of all, the system is very expandable and flexible. My alarm system has since grown from day one to over 50+ sensor & detectors.
If you want an alarm system that is beyond the old school, Armorax has my 100% recommendation.
I ditched my wired home security alarm system from ADT for Armorax and I could not be any happier. The ability to add as many components when and where I want, by myself, is such a great feeling to have with a home alarm company. I have trusted my family to this service and you should give it a try too.
I really like that everything is easy to install. Customer Service has always been very helpful too.
I found their plans to be very affordable. Professional monitoring for $20/month is fantastic!
Armorax hands down has the best customer service. They stayed with me over the phone throughout the installation process and have been really responsive any time I've reached out to them afterwards.
Armorax has fantastic pricing for the newest equipment. They put together a great deal for me. I'm super impressed!
I was impressed to receive my system on time during the holiday season when shipping/delivery delays are expected. I wanted to get my system setup before Christmas and I was able to get a hold of someone from Armorax on Christmas Eve who assisted me through the entire process.
Armorax has superior quality equipment for a great price and I got a huge discount for signing an agreement. I'm having a great time expanding my system since they're constantly adding the latest equipment to their store.
Normally when you have some sort of new service put in like cable or internet, it usually takes a while for it all to get setup. But with Armorax it wasn't such a stretch. I got my system 3 days after placing the order and it was all setup within the hour.
Even though the Blackbox is a DIY security system, I really like the fact that Armorax offers professional monitoring along with it's self-monitoring option. A lot of DIY security systems can only be self-monitored, so they're not really professional systems.
I was really pleased with the level of support I received. The agent stayed with me on the phone throughout as I installed my system.
Big fan of the plug & play, peel & stick concept - made the installation that much quicker!
Fairly new and small but that's great for the customers because that means we get extra attention and aren't neglected like at bigger companies where you can't easily get hold of anyone but a bot over the phone.
I'm really liking the app. I've set up so many neat schedules/combinations that I barely ever need to lift a finger to do anything anymore. I can just switch the lights ON/OFF with a single tap on my phone!
Found Armorax by chance through online research and I must say I'm so glad I did! I had read some great reviews on their Blackbox package and how easy it was to use and it's true. It's extremely user-friendly! I was afraid it was going to be complicated.
The GC3 control panel is great and possibly the best panel on the market because it's new and extremely expandable. I was so happy to find that Armorax was offering it as part of the Blackbox otherwise I planned on buying it online at full price. I saved quite a bit.
Best security company on the block! Fairly new but definitely proved itself.
This is by far the simplest DIY security system I've heard off. I didn't even have to program in the sensors. I just called Armorax and they did it for me.
Extremely helpful and patient online representatives. 24 hour support is great and not many companies offer that.
I had no issue installing the equipment and it is indeed cutting edge. The panel is really intuitive and user-friendly. I haven't run into any complications with it yet!
The biggest problem I have with companies is that they never get back to you on time but that isn't the case with Armorax. My emails have always been answered within 24-48 hours which is perfectly acceptable.
The great thing about the unit I got from Armorax is that it's compatible with many products. Other systems limit you to just a few brands.
The thing I like about Armorax is that they're quick to add the latest compatible gadgets to their store. So whenever something new that I want to connect to my system becomes available on the market, I can count on Armorax having it.
I've pestered tech numerous times about adding more sensors but they've been really patient with me no matter how many questions I ask (and I ask a lot of questions!)
Armorax's great reviews were what led me to them in the first place. Their promise of the system being an easy setup held up and all of the sensors were indeed pre-programmed into the system when I received it. Everything's been going smooth so far.
Impressed with the service these guys provided right from when I placed the order to the post-purchase support. Their 24 hour chat feature comes in really handy and it brings me great peace knowing someone is always available to help.
The security system was easy to use just as advertised. The app offers a lot of control over functions and the alerts are really helpful!
My friend recommended Armorax and they're just as good as he said they were. Their prices are really competitive and I believe I paid a great price for the equipment I received - it was all top of the line and the most up-to-date version.
This is hands down the best security company I've been with! The system is extremely easy to use and I love how versatile it is and how I'm able to do so much with the phone app.
Consistent service and customer support is very helpful. Have found they have to return calls for technical questions but follow-up is consistent. Easy to find complimentary devices from various vendors. The hardware is easy to integrate into the home and the smart control panel is easy to use. Have not been successful in integrating my Nest thermostats/August Smart Locks into the Armorax system.
The cost of the system without any contract was too high for me so I had no choice but to sign a contract in order to get a discount.
I wish they had shorter term contracts but they only have a 4 year contract or no contract at all. A shorter term contract is good because it gets you the discount on the equipment whereas the no contract option has you paying full price for the equipment. I had no choice but to go with the no contract option and pay the full price since I wasn't willing to sign up for 4 years.
Had some trouble setting up the camera initially but it's fine because they sent me a new one. It was just a little inconvenient to go through the hassle of sending it back and then waiting for the new one but at least return shipping was covered.
The best thing I like about Armorax is their competitive pricing. I did some research and shopping around before I decided. Six months later, they are still the most value for money for the services you get.
I am disappointed with their billing department. Billed thrice for the same purchase. After some calling around and emailing, the issue got fixed.
I like their lifetime price guarantee. As long as I keep them, I pay the 29.00 fee for the comprehensive monitoring including video, home automation and monitoring.
The self-monitoring features are great, I learn something new everyday. There's so much the mobile app lets me do to control the system.
Please do not choose armorax for your home security system. Everything about them reeks illegitimate business. My fiancé and I decided to try them out and we never received the item but were charged 600 dollars. All the representatives give you the run around and they lie. One representative told us that UPS found the package and that they were returning it to Armorax and that once it was returned we get a refund. Yet we had just got off the phone and UPS said that they just finished there investigation and that they could not find it. They also said they had already contacted Armorax and let them know that they couldn't find it. The crazy thing about it is they were going to send me another one for free but once I told them I didn't want to do service with them because their representatives were rude that's when I received a charge on my credit card.
The GC3 control panel doesn't work with WIFi yet. I believe the firmware update comes out in August and the wait isn't such a big deal but I really wish I had access to all the features now.
Unfortunately, despite positive reviews from many other people, I had an abysmal experience with this company, and would not recommend them to anyone. In the interest of disclosure, I spoke with a customer service representative who was helpful, friendly, and was able to budge slightly on their pricing structure to work with me on a contract. That is the sole extent to which I can state that they did anything right. I was told that if I replaced the main panel of the existing security system, virtually all the remaining equipment would have been able to be used. This turned out to not be entirely accurate, but we'll never know the extent of which it was, because of the horrible experience I had with this company. I purchased some equipment from them, including a panel, adapter for the panel, and a doorbell to replace existing equipment. The doorbell was the wrong type. Another technician who will be named later stated that the doorbell I purchased was on "nationwide recall". I looked this up after this experience and could find no such recall. I am relatively certain he was covering for someone's mistake. When all the equipment arrived, replacing the panel was anything but simple as I was told it was going to be. I was replacing an existing installation with hardware from the same manufacturer. It was implied this would be as simple as disconnecting the old panel and inserting the new one for that aspect. Let me assure you that it was not. There was no indicator of what types of tools I would need. I own a fair bit of tools, but I do not own a set of flathead screwdrivers that would have been small enough for this job. The technician I worked with says his name was Jay. Jay is a miserable excuse for a human, and was extremely unprofessional. This is not entirely on Jay. There is exactly zero reason for an end user to do these types of installations. Part of the reason this company offers service at the rate they do is because they do not provide installation for them. In my case, I was replacing a wall-mounted, direct-powered installation. At one point, Jay told me that it would "be okay" for me to pull two live power wires out of the existing installation. Not wanting to electrocute myself, I explained several times that I had zero intention of doing that. We could not overcome this obstacle. Admittedly, I was less than pleased at the time, but Jay continued insisting that I should pull these live power wires straight out of a working, powered installation. While I was trying to explain for the umpteenth time that I was not going to do so, Jay rudely stopped what he was doing and told me that Armorax did not want my business and that they were cancelling the contract. That was the best thing that came of this. However, I had to contact customer service literally every single day from that Saturday to Sunday, to Monday, to Tuesday, and again on that Thursday to get them to send me a prepaid shipping label to return their trash. Jay cancelled the contract I had with Armorax, but issued a threat in it to return the equipment within 7 days or face fees, debt collectors, etc. And this awful company couldn't even be bothered to send a return shipping label. They're a horrible company. I recommend that you go with another organization, because they clearly don't know what they're doing. I think you'd be infinitely better off doing so.
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Couldn't be more pleased with this company and their product. Easy to install and customer service is fantastic.View More Reviews
I have been using this system for 2 years, work perfectly and customer service is great. Their service can't be beat. If you need to add to your system order the item when it arrives. Go to your desktop program name and add the items to your system. It is just that easy.
I purchased the older system 2.0 in November 2016, we had no problems except the keypad entry was small and not backlit. When the new system 3.0 came out I upgraded to it this January, it is night and day easier to install, the base station tells you by name if there are any open sensors, also the mobile app works ten times faster than the old one. Customer service lacks a lot, messages aren't returned and it takes a long time for someone to answer, once answered I was pleased with the help I received.
Excellent and easy installation, runs off battery, recognized by local police dept and 15.99 per month. We have had our system 3 yrs and feel very secure.
Good instructions for installing and setting the options in the SimpliSafe website. Easy to install DIY systems with good array of optional devices. Quick responses to alarms.
They did what they needed to and helped all that they could. When I called they could have been a little nicer and more professional. They were efficient and fast and answered any question that I had. Very professional and not weird. Since it's scary to have someone come into your house I wasn't scared. Pretty good system and monitoring is definitely recommend to others. Very good value. It's great. Would def recommend to others cause I love it so so so much. I really do I feel so freaking safe.
The customer service was great. They are always there when you need them. I would not change them for the world. Any time I ever had a problem they was the first to respond. They was there on time. They were very nice. It took them no time at all to set everything up and I have had no problems at all and that is all. All I can say is that everything about them is great. I have had no problems with anything. I would recommend them to everyone. The value was great. It fitted right into my income. I could not have asked for anything better nor could anyone else. Once I was with them I stayed with them.
I am highly satisfied with the customer service operators. I called a couple times and so far operators were very friendly and eager to help. The setup and installation process was not hard and pretty much guided so I didn't have to worry about any possible problems or issues. It's a pretty user-friendly process, I would say. I am very satisfied with the product monitoring capability. It works just as I thought it's going to be. Have no problems or issues and satisfied with the quality. I do think I got a good value for the price paid. Wouldn't mind to pay less of course, but still seems like the value to price ratio is justified.
Their customer service is of the utmost quality, and their system has worked very well in my home. It has great quality and works very well as we were robbed earlier in the year and it helped keep my family safe. The setup was very easy, the person that did it was very helpful and professional. They worked very fast and were very knowledgeable about any question that I had about their service.
The customer service was very helpful in the set up. They walked me through everything that I need to know about the item. They were very helpful. The set up was really easy and I didn't need any extra help from anyone like I thought I would. I was able to do it all by myself with little to no help. I am able to see everything going on with my house when I'm not there. I feel a lot better about not being home. I don't have to worry about the security anymore. It is a great deal. I would have bought one along time ago had I known that they work this good and weren't very expensive. Great value from the quality of the item.
Great customer service. Always have the answer I need and always are nice over the phone. Never any problems with them. Call anytime and there always help me. Setup was easy. No problems at all. Went fast and easy. Everything I needed came with the product. Anyone can do it. Great monitoring. Always on the right place. Easy to see whatever I'm looking for with great ease and easy viewing. Crisp, clear and easy to view what's on the monitors. Has great value for the buck. A lot cheaper than others and does a lot better job. A great system at a great price. A value I could never pass up. And great selection.
Usually when there's something that goes wrong, I can always rely on their customer service to be able to help me through it all! No matter what the problem is, they ALWAYS try their best to help me fix it. Installation was fast and easy! There was definitely no problem setting it up! It's fast and simple and you don't have to worry about installing any wires into your home. The security system is VERY sensitive to change in motion, temperature, air, humidity, light, and it's able to detect anyone that's intruding guaranteed! It's a little pricey but you definitely get what you've bargained for! The price is overall worth it and I'm sure you'll be pleased with how awesome this device is. You'll feel secure!
I am very happy with the customer service. It was very helpful to me when I needed it most. My problem was fixed very quickly. The person I talked to was very nice. I was very satisfied with the set up and the installation. The work of the set up and the installation caused no concerns for me, and it did not take too long to complete. I would rate the monitoring a perfect 10. I was very happy about it. No issues to talk about there. It really went smoothly, and I had no complaints. I would rate the perceived value a perfect 10. Well worth it and nothing to make haste of the perceived value. I would highly recommend it to all.
It's comprehensive but user-friendly. It's totally wireless and still runs without house power. It features live monitoring and can be controlled from your smartphone. Setup was easy. I pay $14.99 per month for live monitoring. It works excellent and provides thorough security coverage. Great value. Well worth the price in comparison to its competitors.
I was pleasantly surprised by their support center. Everyone was extremely pleasant and helpful. No request went unfulfilled. I would highly recommend this company!! Technician was prompt and pleasant. He was in my house for maybe an hour and then spent as much time as I needed explaining to me how everything worked. Not rushed or rude at all.
The service makes me feel safe when alone at home. I get a call if something go wrong. I feel safe from all. If I was to get sick I can still get help. Knowing my safety is just a call away. Easy to set up. Motion detectors, window locks and you can also get a camera. Being able to know you're safe gives you peace of mind. Helps me monitor my house from anywhere. Grandkids never know I'm watching them. I know that they're safe. Everyday I smile because my system is on and protecting me and my family. At a great low cost and I could activate myself. Satisfaction guarantee. Anyone can do it and you will be on your way to safety. Puts a smile on my face.
Great system. I accidentally hit the panic button as I was carrying heavy furniture up my front steps and bumped the key fob/remote into the railing. I got a call from Simplisafe in less than a minute, they were checking on me to see if I was ok!
I've had this system over a year and thought it had recently malfunctioned, I called customer service and all I had to do was replace the batteries in the keypad, that was easy. The customer service reps have always been extremely kind and helpful. Thanks Simplisafe.
I had this service since 2013. I have nothing but great things to say about them. Whenever I had a problem with service or the product I had a great experience.
For the price one is paying per month, its an absolute value.
I cant wait until they get their camera system available in December 2015.
I researched quite a few alarm systems on the market. SimpliSafe caught my eye with their new system. The old system I understand had some difficulties. In my case I was looking for one system that could service two structures. My residence and my office, which is just about 55 yards away. I installed my main system in my residence first. No connectivity issues at first, everything went smooth... until I tried to connect to my WiFi. It would simply not connect to my main network, which is 2.4 and 5.0 GHz. It would say... wrong password or are you connected to the internet.
This company has excellent customer service. I purchased one of their systems, but found it probably wasn't going to do me any good if I didn't buy the monitoring package. I initially thought it would be great for when we are home. But when I got to thinking about it, what would happen if we were out of town and the alarm ( siren) went off. So , I thought best to return it. The customer service person helped me with one phone call and made arrangement to send it back for a refund. I was was not put on "hold". He did not try to talk me into keeping it or did he try to sell me anything else. He gave me all the information I needed to send it back immediately. I have never encountered such service from anyone in the past. These guys are great and I would highly recommend them to anyone in need of a security system.
So far so good. Only had a week, but install and set up was a piece of cake. Had to customer support for a couple of clarifying questions, wait time seemed a little long but I expected it so no big deal. They answered all questions and offered to help with anything else. 3 close friends including my homeowners insurance company owner currently use this system so I gave it a try based on their positive feedback.
I HAD THE SAME SECURITY SYSTEM AND MONITORING COMPANY FOR OVER 30 YEARS. I recently had new windows installed in the home and the energy efficient frames covered the wires on each window. There was no way to restore the old wired system. They offered a wireless system for $300 with a new two year contract for $29/month. Problem was the base system had only about 4 door/window sensors. I needed 12 and the cost was an extra $400.00 ($50 each).
I researched the top systems with all the bells and whistles and fancy control panel screens. Then I found SimpliSafe and was skeptical at first. NO CONTRACT REQUIRED! I bought the build it yourself system with everything including keychain remotes (2), CO alarm, siren, smoke detector, and all sensors for $600! Signed up for their monitoring program at $14.95/month. My old alarm company was $29/month. I've worked in every type of electronics fields that you can imagine and when I got the package I was extremely pleased! I was able to select only the sensors that I needed and should I decide to add something else later it is easy. The components are solid and very easy to install. You can look at online videos or simply read the small manual to install. Based on a technical writing job I had this is the best manual I can imagine. Pictures with clear explanations. The icing on the cake is the telephone support. Called the phone number, pressed 2 and I was speaking to CS rep within TWO MINUTES!!! Not an overseas call center and these people knew how to help and could easily access system remotely to test.
You can use the system with a land line, but unless your area isn't covered by wireless carriers use wireless. Our connectivity with the alarm system is better than our two cell carriers.
There are standard packages, but I found do it yourself was best for me. I've a large home so it will be less expensive for those with smaller homes or apartments.
The savings on monitoring cost will effectively pay for the system in 40 months.
Check your existing contract if you already have a service. Many, like mine, have automatic renewal for one year periods. Put on your happy face and call to tell them you wish to cancel. You're moving to Italy, selling your home to travel in new motorhome... I'd been with our company for a long time and the CS rep voided the annual contract, made it month to month, with a single payment remaining. All I had to do was FAX a letter with my request and reason. YOUR RESULTS MAY VARY!
I've had my Simplisafe system for about 6 months now and have had two experiences of their efficiency. First, I accidentally pressed my remote's panic button when changing it out of the previous day's pants. In less than ten seconds SS was calling my phone and I quickly confirmed the accident with appropriate safe word use. They cancelled their call to our local 911 center. Second, a ceiling tile in my basement fell and set off a motion detector. Again, in seconds they had me on the phone and we cleared up the problem in an impressive, regimented manner. Their contact staff was efficient and courteous. I love my Simplisafe system and have great peace of mind with it in service.
I've been using Simplisafe for more than a year and their service is outstanding. Their dispatch center is prompt and direct. The service has been reliable at protecting our home year-round. Their pricing is competitive to other alarm services and setting up the sensors is a breeze. You won't be disappointed!
Simplisafe has been great for us and our company. We purchased one of the original systems back in 2015. The setup was easy and when we had a problem, customer service was available and totally helpful. Later, when the system had problems, they were again available and helpful in guiding us to a solution with no cost to us.
The best story from our uneventful relationship with Simplisafe came when there was a fire in the building of our office. The "false alarm reduction" company that all of us have to pay for tried to charge us a fine and Simplisafe took over and resolved the problem for us. No other company has ever been willing to take on a frustrating task like that for us, and again they did it at no charge.
Thanks Simplisafe. Your team is great to work with. And so today we just purchased a new system to add to our home.
Really nice stuff.... Turned my home into a impenetrable fortress with this stuff and easy to install. From really cool servalances cams, water detectors and anything else you need, and I do mean everything... I've only been with them for a week now, but am very impressed. Pretty costley startup to purchase the equipment, but I got it all, after figuring it out it will pay for itself in 2 1/2 years.. The $25 a monthly monitoring fee will be 1/2 the cost I am paying for my old service and its all savings thereafter. And did I mention if you need help there a fast phone call away and on the phone with you in seconds if that alarm goes of.
SimpliSafe had a deal on the **** ******** Thermostat, purchased item and waited for a week. Was not until I called in to ask about order status they informed me they have oversold the Nest Thermostats and will not be shipping them out nor honoring their price on future inventory.
I've had a SimpliSafe system for years. They seem to respond to alarm events as quickly as any other monitoring service I've ever used. Their customer support is lacking. I learned the hard way that if you need support, call as though you're a new customer. Someone will talk to you if you're a new customer. If you choose the customer support option, you'll be on hold forever. Don't expect a callback after leaving a voice message either. The equipment almost all worked when it was new. They replaced the parts that didn't work, but the replacements didn't always work either. Beware that the equipment is cheap and slowly stops working right around the time it's no longer covered under the replacement policy. For me personally they've always been good about shipping new common parts. I've never ordered anything fancier than sensors, key fobs, batteries and signs. Their system is great for people who need a theft deterrent, a portable system and/or do not want to pay for a monitoring service but still want sensors with an alarm. I wouldn't recommend them to someone who wants a reliable monitored security system.
I purchased the simplisafe unit and have been adding devices as I can afford. Recently we learned there is a new Simplisafe and have been told that our existing units are not backward compatible and we would have to purchase all over again if we wanted to upgrade. Simplisafe has upgraded in the past when they upgraded from S1 to S2 but now that they have S3 they are refusing to provide an upgrade path or offer existing customers a discount to purchase the new systems. This is very poor customer service in my experience and I will not re-purchase an entire system every time they upgrade. Be aware of this practice because they kept selling the old units even when the new systems were hours away from being sold on the website
Now I am really disliking this company for different reasons. First I returned an item, they acknowledged receiving it but the refund never came. I called them after 2 months and the agent said "oh let me process the refund since we already got the item". Meaning to say nothing could have been done supposedly.
After that I tried calling customer service due to triggered alarm but it's impossible to contact them. Very poor customer service. I would suggest you find a better alarm company before you purchase their product.
Simplisafe a monitoring system that sells self-maintaining alarms to protect your property has not been able to solve any issues related to the product I bought in January 2017. They have changed the system 3 times, sent countless replacement parts. Every time we call to trouble shoot, we spend over an hour guessing what could be the issue. Their customer service is not trained and after escalating to managers we get temporary solutions. This has completely changed our perception about simplisafe's ability to protect our home. When I asked for a refund I was told that they could not honor that request. So now I'm stuck with a malfunctioning home protection system. Any solution that I might get from this forum?
I ordered units for two homes at the same time but to eliminate confusion the sales person placed two separate orders. I was charged for both units but only one was delivered. After several phone calls the second unit was delivered. The first unit was to be used in a rural location where only Verizon is available and this was told to the sales person. The unit was delivered with T-Mobile communication capability only. After another phone call a new part for the base unit was delivered which communicates with Verizon but the unit had to be disassembled to install the new board and the old bard returned to simplisafe. This would be a problem for some people.
I ordered 6 new motion entry sensors. I had trouble entering the new sensors via the key pad therefore I called for technical support. I tried to call for 3 days during business hours and never got an answer. I left a message stating my problem. On the 4th day I went into test mode again to see if perhaps the sensors were now online. When you enter test mode the third party monitoring agency calls to alert you. I mentioned to them I am trying to test to newly installed sensors which weren't working. They transferred me to the technical support and I finally got someone. They re-entered the sensors and said there was nothing left to do and that they were working. I got home later and went back into test mode and the sensors are still not recognized by the system. The third party monitoring agency called me to alert me I was in test mode and I mentioned I was having problems with my set up and that I was having even bigger problems getting any support. They mentioned they have heard this complaint from many customers, some stating wait times of 45 minutes on the phone until they are able to get someone from customer support on the phone.
I purchased the Simplisafe product more than 6 months ago. They sent the wrong product initially and since then I have been sent faulty product (entry sensors that were faulty, I received 2-3 replacement entry sensors thus far and still awaiting a replacement keychain remote as the one I currently have is faulty). If you have to call in for customer service support be prepared to wait 20+ minutes on hold or leave a message. Every time I call in to trouble shoot, I spend 30 minutes to 1 hour+ on the phone with customer service trying to find a resolve.
As of right now, I have been listening to the "on hold" music for exactly 34 MINUTES! This, after spending 20 minutes waiting on hold earlier for a representative called "Jean C***** to tell me he was sending me a return label and never did! This company has great potential and its products are great, but this level of customer service is just PATHETIC!! How can they even JUSTIFY this aberration of having EVERY SINGLE CUSTOMER wait for 20+ minutes on a GOOD DAY to reach someone!!?? This is 2018!! Just because of that I might go with somebody else even if more expensive and even if they have a contract! I can only imagine how more HORRIBLE it is going to be after the release of their new SimpliSafe 3 system and more people start buying! This company's leadership are CLUELESS about such a CRITICALLY IMPORTANT aspect of any good company as customer service is. Great potential, but shooting itself on the foot so far. Shameful!
While the security system we received was easy to install, I've spent four days awaiting a response from their customer support team. Our system will not send a test signal to the monitoring center (to whom we've also spoken with regarding the situation). This system is literally useless without someone to monitor the activity. Incredibly disappointing to have experienced such a negative experience from a company with such glowing reviews.
I wish I had read these reviews and others on reputable review sites before I got involved. I will say, at first my numerous email inquiries (to be absolutely certain this equipment would meet my needs) were answered promptly and I was assured my monitoring requirements would be satisfied. It was only after the purchase that I had contact them with problems I was having. Anywhere from basic, boilerplate responses to flat out cluelessness (yeah, I know that's not a real word).
Typical when a company comes out with something new that catches on thus causing an overload leading to long wait times, and less than adequately trained customer service reps who by their very affect alone demonstrate their inability to understand the issue (the racket of banter in the background didn't help).
I have my fingers crossed they will honor their return policy.
NOTE: After posting this review there was an email with a return label attached. So, no problem there thus far.