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Armorax is a newer home security company that is making waves in the industry with its low fee monthly monitoring plans with a pay as you go option. It has some home automation benefits like the ability to connect with its integration of Alarm.com equipment and ability to add Z-Wave connected devices into the system. There are some drawbacks, like up-front equipment costs, self-installation, and lack of pricing tiers on their site.
LiveWatch Home Security (now Brinks Home Security) is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.
Simple setup, quick delivery and great customer service - pretty much sums up my experience with Armorax!View More Reviews
Good company. Relatively new in security but very responsive to alarm triggers. Customer service available almost 24/7 and great monthly rate. I'm happy with it and would recommend to others
I anticipated the Blackbox being difficult to set up because in my past experience DIY systems haven't been as DIY-friendly as companies claim. I didn't have to connect any of the sensors since they came pre-programmed and even when I bought some additional sensors later, all I had to do was provide the TXID numbers and the reps would take care of the rest. Armorax has really kept the installation process simple and I appreciated the control panel stand and double-sided mounting tape for the sensors that came with the Blackbox. Kept me from having to drill holes in my wall!
I've been using the armorax for 6 months now and it's been great! I initially had some trouble with the setup because a manual wasn't included but the online chat has been very helpful. Since then, I've had a few accidental alarms set off the motion detectors (forgot someone was home), and the response time and call back was very quick. I've also been able to install seperate modules I purchased myself with relative ease! The expandability of the system is great! I installed a fire detector very easily and it did work with a call from the company when my wife was cooking steak and set off the smoke alarm. This false tests have been a great way for me to "test" the system. So I know when something does go wrong, it'll work.
Have had Armorax for almost two years. Excellent service, easy setup and wide choice of components and configurations. The price is good to and I love the smart home features
We have had our system since June And We Love it very easy and more affordable than most systems in the market.
We've been using our Armorax system for the last 12 months since moving into our new home. The DIY setup is really easy and the customer service is instant and excellent (I like the online chat). The system has worked great the entire time and we are now starting to add extra sensors and other home automation items to our system. Highly recommend!
Having researched alarm companies obsessively I found Armorax. Best technology and very simple setup. Ok a lot of companies have that. But what separates Armorax is a sense of old fashioned customer service. The best I have experienced from any type of company in a long time.
This is a great company, Their system is VERY easy to setup and customize- every time i needed help they were responsive and very helpful. They actually go the extra mile to make sure that you are comfortable and happy with your new system--
you can not go wrong!!
Nobody else was as quick as Armorax to update from the older GC2. These guys rolled out the GC3 control panel as part of their Blackbox package the moment it was released! So glad I found these guys.
FANTASTIC, just FANTASTIC.
I have had the system for quite a while now. Setup is easy and the online support is GREAT. They are always there to help. Best of all, the system is very expandable and flexible. My alarm system has since grown from day one to over 50+ sensor & detectors.
If you want an alarm system that is beyond the old school, Armorax has my 100% recommendation.
I ditched my wired home security alarm system from ADT for Armorax and I could not be any happier. The ability to add as many components when and where I want, by myself, is such a great feeling to have with a home alarm company. I have trusted my family to this service and you should give it a try too.
I really like that everything is easy to install. Customer Service has always been very helpful too.
I found their plans to be very affordable. Professional monitoring for $20/month is fantastic!
Armorax hands down has the best customer service. They stayed with me over the phone throughout the installation process and have been really responsive any time I've reached out to them afterwards.
Armorax has fantastic pricing for the newest equipment. They put together a great deal for me. I'm super impressed!
I was impressed to receive my system on time during the holiday season when shipping/delivery delays are expected. I wanted to get my system setup before Christmas and I was able to get a hold of someone from Armorax on Christmas Eve who assisted me through the entire process.
Armorax has superior quality equipment for a great price and I got a huge discount for signing an agreement. I'm having a great time expanding my system since they're constantly adding the latest equipment to their store.
Normally when you have some sort of new service put in like cable or internet, it usually takes a while for it all to get setup. But with Armorax it wasn't such a stretch. I got my system 3 days after placing the order and it was all setup within the hour.
Even though the Blackbox is a DIY security system, I really like the fact that Armorax offers professional monitoring along with it's self-monitoring option. A lot of DIY security systems can only be self-monitored, so they're not really professional systems.
I was really pleased with the level of support I received. The agent stayed with me on the phone throughout as I installed my system.
Big fan of the plug & play, peel & stick concept - made the installation that much quicker!
Fairly new and small but that's great for the customers because that means we get extra attention and aren't neglected like at bigger companies where you can't easily get hold of anyone but a bot over the phone.
I'm really liking the app. I've set up so many neat schedules/combinations that I barely ever need to lift a finger to do anything anymore. I can just switch the lights ON/OFF with a single tap on my phone!
Found Armorax by chance through online research and I must say I'm so glad I did! I had read some great reviews on their Blackbox package and how easy it was to use and it's true. It's extremely user-friendly! I was afraid it was going to be complicated.
The GC3 control panel is great and possibly the best panel on the market because it's new and extremely expandable. I was so happy to find that Armorax was offering it as part of the Blackbox otherwise I planned on buying it online at full price. I saved quite a bit.
Best security company on the block! Fairly new but definitely proved itself.
This is by far the simplest DIY security system I've heard off. I didn't even have to program in the sensors. I just called Armorax and they did it for me.
Extremely helpful and patient online representatives. 24 hour support is great and not many companies offer that.
I had no issue installing the equipment and it is indeed cutting edge. The panel is really intuitive and user-friendly. I haven't run into any complications with it yet!
The biggest problem I have with companies is that they never get back to you on time but that isn't the case with Armorax. My emails have always been answered within 24-48 hours which is perfectly acceptable.
The great thing about the unit I got from Armorax is that it's compatible with many products. Other systems limit you to just a few brands.
The thing I like about Armorax is that they're quick to add the latest compatible gadgets to their store. So whenever something new that I want to connect to my system becomes available on the market, I can count on Armorax having it.
I've pestered tech numerous times about adding more sensors but they've been really patient with me no matter how many questions I ask (and I ask a lot of questions!)
Armorax's great reviews were what led me to them in the first place. Their promise of the system being an easy setup held up and all of the sensors were indeed pre-programmed into the system when I received it. Everything's been going smooth so far.
Impressed with the service these guys provided right from when I placed the order to the post-purchase support. Their 24 hour chat feature comes in really handy and it brings me great peace knowing someone is always available to help.
The security system was easy to use just as advertised. The app offers a lot of control over functions and the alerts are really helpful!
My friend recommended Armorax and they're just as good as he said they were. Their prices are really competitive and I believe I paid a great price for the equipment I received - it was all top of the line and the most up-to-date version.
This is hands down the best security company I've been with! The system is extremely easy to use and I love how versatile it is and how I'm able to do so much with the phone app.
Consistent service and customer support is very helpful. Have found they have to return calls for technical questions but follow-up is consistent. Easy to find complimentary devices from various vendors. The hardware is easy to integrate into the home and the smart control panel is easy to use. Have not been successful in integrating my Nest thermostats/August Smart Locks into the Armorax system.
The cost of the system without any contract was too high for me so I had no choice but to sign a contract in order to get a discount.
I wish they had shorter term contracts but they only have a 4 year contract or no contract at all. A shorter term contract is good because it gets you the discount on the equipment whereas the no contract option has you paying full price for the equipment. I had no choice but to go with the no contract option and pay the full price since I wasn't willing to sign up for 4 years.
Had some trouble setting up the camera initially but it's fine because they sent me a new one. It was just a little inconvenient to go through the hassle of sending it back and then waiting for the new one but at least return shipping was covered.
The best thing I like about Armorax is their competitive pricing. I did some research and shopping around before I decided. Six months later, they are still the most value for money for the services you get.
I am disappointed with their billing department. Billed thrice for the same purchase. After some calling around and emailing, the issue got fixed.
I like their lifetime price guarantee. As long as I keep them, I pay the 29.00 fee for the comprehensive monitoring including video, home automation and monitoring.
The self-monitoring features are great, I learn something new everyday. There's so much the mobile app lets me do to control the system.
Please do not choose armorax for your home security system. Everything about them reeks illegitimate business. My fiancé and I decided to try them out and we never received the item but were charged 600 dollars. All the representatives give you the run around and they lie. One representative told us that UPS found the package and that they were returning it to Armorax and that once it was returned we get a refund. Yet we had just got off the phone and UPS said that they just finished there investigation and that they could not find it. They also said they had already contacted Armorax and let them know that they couldn't find it. The crazy thing about it is they were going to send me another one for free but once I told them I didn't want to do service with them because their representatives were rude that's when I received a charge on my credit card.
The GC3 control panel doesn't work with WIFi yet. I believe the firmware update comes out in August and the wait isn't such a big deal but I really wish I had access to all the features now.
Unfortunately, despite positive reviews from many other people, I had an abysmal experience with this company, and would not recommend them to anyone. In the interest of disclosure, I spoke with a customer service representative who was helpful, friendly, and was able to budge slightly on their pricing structure to work with me on a contract. That is the sole extent to which I can state that they did anything right. I was told that if I replaced the main panel of the existing security system, virtually all the remaining equipment would have been able to be used. This turned out to not be entirely accurate, but we'll never know the extent of which it was, because of the horrible experience I had with this company. I purchased some equipment from them, including a panel, adapter for the panel, and a doorbell to replace existing equipment. The doorbell was the wrong type. Another technician who will be named later stated that the doorbell I purchased was on "nationwide recall". I looked this up after this experience and could find no such recall. I am relatively certain he was covering for someone's mistake. When all the equipment arrived, replacing the panel was anything but simple as I was told it was going to be. I was replacing an existing installation with hardware from the same manufacturer. It was implied this would be as simple as disconnecting the old panel and inserting the new one for that aspect. Let me assure you that it was not. There was no indicator of what types of tools I would need. I own a fair bit of tools, but I do not own a set of flathead screwdrivers that would have been small enough for this job. The technician I worked with says his name was Jay. Jay is a miserable excuse for a human, and was extremely unprofessional. This is not entirely on Jay. There is exactly zero reason for an end user to do these types of installations. Part of the reason this company offers service at the rate they do is because they do not provide installation for them. In my case, I was replacing a wall-mounted, direct-powered installation. At one point, Jay told me that it would "be okay" for me to pull two live power wires out of the existing installation. Not wanting to electrocute myself, I explained several times that I had zero intention of doing that. We could not overcome this obstacle. Admittedly, I was less than pleased at the time, but Jay continued insisting that I should pull these live power wires straight out of a working, powered installation. While I was trying to explain for the umpteenth time that I was not going to do so, Jay rudely stopped what he was doing and told me that Armorax did not want my business and that they were cancelling the contract. That was the best thing that came of this. However, I had to contact customer service literally every single day from that Saturday to Sunday, to Monday, to Tuesday, and again on that Thursday to get them to send me a prepaid shipping label to return their trash. Jay cancelled the contract I had with Armorax, but issued a threat in it to return the equipment within 7 days or face fees, debt collectors, etc. And this awful company couldn't even be bothered to send a return shipping label. They're a horrible company. I recommend that you go with another organization, because they clearly don't know what they're doing. I think you'd be infinitely better off doing so.
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We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.View More Reviews
After doing research on the net and reading reviews I decided to contact LiveWatch to get a security system for our second home. I found them to be really knowledgeable and very friendly. They shipped me a system that arrived two days later and set up a time for an activation call. The activation call is not only to activate your system but for them to help you with any issues you had installing the system.
The system was simple to set up and only took about 30 minutes to install everything ( putting sensors on windows,doors, motion,etc). Their equipment is very modern with touch screen and can be accessed via smartphone if you desire. After installing the system in our second home I was so impressed with LiveWatch customer support that I decided to replace our aging system in our primary house.
Their contract is month to month so not expensive lock in .
The customer service is first rate and I highly recommend these folks.
It hurts when you have to cancel service with a business you have zero complaints about. After researching a number of home security systems last year, I chose LiveWatch Security b/c of their pricing and service options. I haven't been disappointed at all. Their customer service is great (knowledgeable, prompt, professional and friendly) and I had zero problems with the security system - and cancellation happened without any hassle. The only reason I'm canceling my service is because I'm moving to a new home that won't require another layer of home security. But, as I told the customer service guy today - if I require the service in the future, LiveWatch will be the first company I contact.
I've been so pleased with our security system! It started with our sales security expert named Tim H. He was wonderful and answered my million questions. He was very patient and helpful. Then when we activated the guy who helped us was fabulous. We had a few issues and he took all the time we needed to feel comfortable with the system. We have had the system over a month and love it. Easy to use and makes us feel secure and comfortable. Thank you Livewatch!
We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.
This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.
We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?
I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.
I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.
I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.
We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.
I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?
Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!
DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.
I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.
I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.
I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.
One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!
The customer service was absolutely terrible. I ordered Brinks Home Security monitoring service with a nest secure system. When the system was delivered 2 days late I plugged it in as instructed but was unable to activate the account. After being on the phone with customer service and technical support for nearly 5 hours I finally discovered that the nest secure system wouldn't work because we do not have T-Mobile cell service coverage in our area. No one during the ordering process confirmed that the service would work.
I would give this company zero Stars if I could. When I first joined in the salesman came to my home. He informed me that I would be signing a 12-month contract for my home security. It is very unfortunate for me that I failed to read the fine print because I unknowingly signed a five-year contract rather than a 12-month contract. When I called a year ago to get my rate reduced since I was paying almost $50 a month for a service that I really wasn't even using because I never actually armed my stupid security system in the first place they never informed me that I was still under contract and offered to meet the price of the company I had threatened to switch to if I continued with a 12 month contract.
We signed up with Monitronics home security 3 years ago. We recently had a baby and are having to cut down on our expenses. We decided to get rid of our home security system especially due to the rate increase. My husband called to cancel since we were told when we signed up we could cancel without penalty. It turns out we signed a 5 year contract and the only way to get out of it is to pay it off. So now we are stuck with an alarm system we can't afford for 2 more years! I never would have signed a 5 year contract under these conditions. I feel like the salesman who sold us the system was dishonest so now we are stuck with a new company for 2 more years. I would pay an early termination fee but paying off our contract to cancel service is ridiculous. I will not be recommending this company to anyone. I am very dissatisfied and feel like we were lied to.
I told the representative that I would not sign a 36 month contract and to cancel everything we had spoken about. After three or so phone calls the first day I was assured that if he couldn’t give me a month-to-month that everything would be canceled. I returned from vacation to find that I had been charged for something I did not want and spent the next three days trying to find someone to actually pick up a phone and help me. I will never be back as a customer. I loved LiveWatch but it’s not even close to the same now.
I had been with MONI for more than 10 years and was considering canceling when I moved. I called MONI to tell them I was moving and they offered to install equipment at my new home for $199 and continue the rate I had been paying with a new five-year contract. I agreed and it has been nothing but grief since! They have tried to bill me $600 for install repeatedly and on top of that my monthly monitoring rate increased. I didn't know at the time I had called that they had recently increased my rate. I had assumed the rate they quoted me was including tax. After numerous phone calls, I think I have the install price straightened out but am stuck with the increased rate for a 5 year contract. Plan on telling them where to go once my contract is up.
Originally contracted with Monitronics years ago. Was never notified that Brinks took over the company. Have been trying to cancel my services for several weeks. Every time I call the representative says they're sending an email that I should receive within a "week." Really? An email should arrive in seconds, not days. Needless to say, Brinks has not sent any email with instructions for terminating my account, despite repeat calls and verification of my email address.
When I think of home security, smoke and fire protection is essential. Seems the dirty little secret these days is that the new systems that are digitally based as opposed to the older analog systems cannot handle the signals from smoke and fire alarms, and thus are not included in the popular promotional packages.
We signed up when the company was Monitronics, the sensors are literally stuck on to the windows with cheap adhesive. I’ve had police officers tell me, "In the event of an actual emergency please just call us 'cause this takes too long," but still kept it until recently when it came to light that even after calling them to update with new bank account information they continued attempting to debit the old account while still pulling the payment from the new account. This resulted in bank fees to the tune of 700 dollars on an account that should have never been debited... When I spoke with their customer service rep all she would say was "well we refunded a 25 dollar fee." But then you guys continued to try to use the same account I told you was no longer valid 30 more times. Awful customer service, awful billing practices. Never again will I use Brinks and I'll make sure every military family I know, knows not to use them as well.
Total imbeciles. They installed another Security Camera. No issue, except Bozo put the WiFi signal connection near the garage door opener. Oh what fun... The garage door opens at all times day and night...and the camera can’t connect because the WiFi is communicating with the garage door. I paid the Garage Door Company thinking maybe there was an issue, yet nope it’s Stinky Brinks and they want to charge me to repair their issue. I never had an issue with Moni...nor ADT before. Brinks stinks! The cust Service Person, "You’re bothering me because you aren’t happy". Well Kim, I’m not but you shouldn’t have a job. Value... It doesn’t work. It malfunctions. It sucks, Installation... Lousy... Monitronics knew what they were doing. These bozos were lousy. Nice but didn’t know a thing.
My unit went out and I called on a Friday, they scheduled a contract company to come on the following Thursday. The contractor stated my unit is on backorder until sometime in September hopefully. I am by myself all night and husband works midnights, I informed brinks that I needed a system within a week preferably. They stated my sensors only go with my existing unit so they can’t do that. Stated I will have to wait. I am disturbed that the company’s sole purpose is to provide security, yet they are with letting me go a minimum of 3 weeks without a security system. I am very disappointed on how this was handled. I started with NorthStar then Moni bought them, then Brinks now own them. Sad to see these small companies that go above and beyond being bought out by huge companies that see its customers as a number and not a priority.
Warning to all considering LiveWatch
A year ago I thought LiveWatch would be a good system for a home I was having construction work done on. The no contract seemed appealing- or so I thought. Things happened with my job to keep me away from being there to set it up. I repeatedly got called with appointments being scheduled for me, and I repeatedly told them no... I'm not there, I don't know when I will be. I'm away from my home state sometimes months at a time. The calls and emails kept coming until I blew up and demanded they cease calling. I was told I "had" to have an appointment and they'd just push it out a couple of months. No that's not ok. Don't call me , I'll call you. Finally they did listen to me... that is- for a while.
Fast forward one year and boom back to the barrage of numerous calls and emails with appointments being set for me- guess what - NO I'm still not in the same state so there will be no set up. Because of the harassment of numerous emails and calls I want NOTHING to do with this company. I blocked their number and they still manage to get through.
I am at the point of having a lawyer send them a letter to cease and desist.
Nobody likes being badgered like that.
This company's tactics are horrible.
I was originally excited to get this system. From all fronts everything looked and sounded great! No contract so that made it even better. However, the equipment stop functioning properly after 1 week. Two calls to customer service, having to wait for a response via email, and still no fix. I ended up going with Blink, a much easier system to install with zero issues. Advice for the company: improve your customer service response time and please try to get it right thr first time for your future customers.
this is a disguisting company. they call me 100 times per day in spite of asking them not to call. stay away from this desperate for business, unprofessional company
I was sent incorrect equipment and they missed 2 activation calls to me. I am returning system. They promise you everything but outside of the sales line it is impossible to get hold of anyone.
I am in customer service and sales there for I am not one to leave a negative review as I know the true impact; yet here I am. There is a problem when you clearly tell a company what you would like from them and they repeatedly tell you that they can provide those services. In the case of livewatch they have a lot of problems. It is very simple and easy in business to just come out and admit when you do not have the services that your customer is asking for instead of trying to sell them on services they do not want. I personally spoke with multiple managers that work for this company and not one of them is able to provide the services they all spoke of. Apparently the largest growing county in the United States last year is not a metropolitan area in which they have any services within 75 miles. Do yourself, your friends, and your family a service and avoid doing business with them at all costs. There are too many other more reputable companies that can actually provide proper service. To think I left my house unprotected for an extended time to let them try and work out a solution. Yet I call a reputable company in I have a system installed within a couple days. I could go on and on why this company does not deserve an A+ rating but will leave it at this. When it comes down to it would you trust your families life or your own with a company that can not deliver on its promises??
I, ALONG WITH 99% OF THOSE LEAVING A REVIEW, HAVE HAD THE WORST EXPERIENCE WITH MONI/BRINKS. I was a VERY SATISFIED ADT customer, who was sold a MONI contract, by a very charismatic, deceiving 3rd party contractor. Unfortunately I fell for it, only because he was "local", and it was less expensive. I have been experiencing false alarms, the inability to connect with customer service and when I do get thru, have been put on hold for over an HOUR, (ESPECIALLY during the weekend and off hours) when those alarms went off, an INCREASED monthly payment which is higher than I contracted for, the inability to contact the third party contractor, which MONI stated I was "married to for a year", etc.
This is the first time I have had home security. I purchased this after a package was stolen from my front porch. The most important thing to me was the video camera. Well, they sold me an inside camera that they said would work through my front window to look at my porch. WRONG!!!! The reflection from the glass and the sunlight cause the camera to record everything BUT people coming up to the porch. After calling support and having them look at how the camera was seeing things, they said I needed an outside camera. So, I had to pay someone $150 to install the camera outside above the porch. The camera worked fine for a few days, then my internet service provider said I needed a new modem because the one I had was a known problem. When I switched it out, my camera no longer worked. I called support again, and they said I had to reset the camera. But I had to wait until someone could bring a ladder and reach the button to reset it. So, after it was reset (according to the directions on the site), the camera was not seen. I tried to call support while there was still someone here who could do whatever needed to be done to get this working. After being on hold forever, a recording said I had to leave a message. I got an email response TWO DAYS LATER!!! Of course, there was no one here to help at that time. I tried to log in to give it another try today, hoping that somehow the camera would be seen. I can't even log into the site! I opened the chat, but have been waiting for over 20 minutes for someone to chat with. I am going to cancel my account. Customer service is horrible!!! I've not had to rely on them for any emergencies, but I can't imagine they would be any better at that than they are with their customer service. Not worth the money or the trouble.
So all companies may fall short from time to time and I really did try to give Brinks a chance to make things right and in the end they lied soooo many time and get Money even though I canceled 3 days after activating. They sent me the wrong equipment and had to send an additional shipment and required me to send back the wrong equipment they sent. They said 15 minutes to self installed-I was on the phone for 3 hours-I am a very computer savvy. When the system was armed for the 1st time at 10pm-the motion detectors went off at 12am-scared the hell out of us. We look around the house saw nothing, laid in bed scared then they went off again at 2am. I turned off the panel-nothing there!