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Armorax is a newer home security company that is making waves in the industry with its low fee monthly monitoring plans with a pay as you go option. It has some home automation benefits like the ability to connect with its integration of Alarm.com equipment and ability to add Z-Wave connected devices into the system. There are some drawbacks, like up-front equipment costs, self-installation, and lack of pricing tiers on their site.
Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
Frontpoint Security: 9.6/10
Frontpoint Security: 9.4/10
Frontpoint Security: 9.7/10
Frontpoint Security: 9.5/10
Simple setup, quick delivery and great customer service - pretty much sums up my experience with Armorax!View More Reviews
Good company. Relatively new in security but very responsive to alarm triggers. Customer service available almost 24/7 and great monthly rate. I'm happy with it and would recommend to others
I anticipated the Blackbox being difficult to set up because in my past experience DIY systems haven't been as DIY-friendly as companies claim. I didn't have to connect any of the sensors since they came pre-programmed and even when I bought some additional sensors later, all I had to do was provide the TXID numbers and the reps would take care of the rest. Armorax has really kept the installation process simple and I appreciated the control panel stand and double-sided mounting tape for the sensors that came with the Blackbox. Kept me from having to drill holes in my wall!
I've been using the armorax for 6 months now and it's been great! I initially had some trouble with the setup because a manual wasn't included but the online chat has been very helpful. Since then, I've had a few accidental alarms set off the motion detectors (forgot someone was home), and the response time and call back was very quick. I've also been able to install seperate modules I purchased myself with relative ease! The expandability of the system is great! I installed a fire detector very easily and it did work with a call from the company when my wife was cooking steak and set off the smoke alarm. This false tests have been a great way for me to "test" the system. So I know when something does go wrong, it'll work.
Have had Armorax for almost two years. Excellent service, easy setup and wide choice of components and configurations. The price is good to and I love the smart home features
We have had our system since June And We Love it very easy and more affordable than most systems in the market.
We've been using our Armorax system for the last 12 months since moving into our new home. The DIY setup is really easy and the customer service is instant and excellent (I like the online chat). The system has worked great the entire time and we are now starting to add extra sensors and other home automation items to our system. Highly recommend!
Having researched alarm companies obsessively I found Armorax. Best technology and very simple setup. Ok a lot of companies have that. But what separates Armorax is a sense of old fashioned customer service. The best I have experienced from any type of company in a long time.
This is a great company, Their system is VERY easy to setup and customize- every time i needed help they were responsive and very helpful. They actually go the extra mile to make sure that you are comfortable and happy with your new system--
you can not go wrong!!
Nobody else was as quick as Armorax to update from the older GC2. These guys rolled out the GC3 control panel as part of their Blackbox package the moment it was released! So glad I found these guys.
FANTASTIC, just FANTASTIC.
I have had the system for quite a while now. Setup is easy and the online support is GREAT. They are always there to help. Best of all, the system is very expandable and flexible. My alarm system has since grown from day one to over 50+ sensor & detectors.
If you want an alarm system that is beyond the old school, Armorax has my 100% recommendation.
I ditched my wired home security alarm system from ADT for Armorax and I could not be any happier. The ability to add as many components when and where I want, by myself, is such a great feeling to have with a home alarm company. I have trusted my family to this service and you should give it a try too.
I really like that everything is easy to install. Customer Service has always been very helpful too.
I found their plans to be very affordable. Professional monitoring for $20/month is fantastic!
Armorax hands down has the best customer service. They stayed with me over the phone throughout the installation process and have been really responsive any time I've reached out to them afterwards.
Armorax has fantastic pricing for the newest equipment. They put together a great deal for me. I'm super impressed!
I was impressed to receive my system on time during the holiday season when shipping/delivery delays are expected. I wanted to get my system setup before Christmas and I was able to get a hold of someone from Armorax on Christmas Eve who assisted me through the entire process.
Armorax has superior quality equipment for a great price and I got a huge discount for signing an agreement. I'm having a great time expanding my system since they're constantly adding the latest equipment to their store.
Normally when you have some sort of new service put in like cable or internet, it usually takes a while for it all to get setup. But with Armorax it wasn't such a stretch. I got my system 3 days after placing the order and it was all setup within the hour.
Even though the Blackbox is a DIY security system, I really like the fact that Armorax offers professional monitoring along with it's self-monitoring option. A lot of DIY security systems can only be self-monitored, so they're not really professional systems.
I was really pleased with the level of support I received. The agent stayed with me on the phone throughout as I installed my system.
Big fan of the plug & play, peel & stick concept - made the installation that much quicker!
Fairly new and small but that's great for the customers because that means we get extra attention and aren't neglected like at bigger companies where you can't easily get hold of anyone but a bot over the phone.
I'm really liking the app. I've set up so many neat schedules/combinations that I barely ever need to lift a finger to do anything anymore. I can just switch the lights ON/OFF with a single tap on my phone!
Found Armorax by chance through online research and I must say I'm so glad I did! I had read some great reviews on their Blackbox package and how easy it was to use and it's true. It's extremely user-friendly! I was afraid it was going to be complicated.
The GC3 control panel is great and possibly the best panel on the market because it's new and extremely expandable. I was so happy to find that Armorax was offering it as part of the Blackbox otherwise I planned on buying it online at full price. I saved quite a bit.
Best security company on the block! Fairly new but definitely proved itself.
This is by far the simplest DIY security system I've heard off. I didn't even have to program in the sensors. I just called Armorax and they did it for me.
Extremely helpful and patient online representatives. 24 hour support is great and not many companies offer that.
I had no issue installing the equipment and it is indeed cutting edge. The panel is really intuitive and user-friendly. I haven't run into any complications with it yet!
The biggest problem I have with companies is that they never get back to you on time but that isn't the case with Armorax. My emails have always been answered within 24-48 hours which is perfectly acceptable.
The great thing about the unit I got from Armorax is that it's compatible with many products. Other systems limit you to just a few brands.
The thing I like about Armorax is that they're quick to add the latest compatible gadgets to their store. So whenever something new that I want to connect to my system becomes available on the market, I can count on Armorax having it.
I've pestered tech numerous times about adding more sensors but they've been really patient with me no matter how many questions I ask (and I ask a lot of questions!)
Armorax's great reviews were what led me to them in the first place. Their promise of the system being an easy setup held up and all of the sensors were indeed pre-programmed into the system when I received it. Everything's been going smooth so far.
Impressed with the service these guys provided right from when I placed the order to the post-purchase support. Their 24 hour chat feature comes in really handy and it brings me great peace knowing someone is always available to help.
The security system was easy to use just as advertised. The app offers a lot of control over functions and the alerts are really helpful!
My friend recommended Armorax and they're just as good as he said they were. Their prices are really competitive and I believe I paid a great price for the equipment I received - it was all top of the line and the most up-to-date version.
This is hands down the best security company I've been with! The system is extremely easy to use and I love how versatile it is and how I'm able to do so much with the phone app.
Consistent service and customer support is very helpful. Have found they have to return calls for technical questions but follow-up is consistent. Easy to find complimentary devices from various vendors. The hardware is easy to integrate into the home and the smart control panel is easy to use. Have not been successful in integrating my Nest thermostats/August Smart Locks into the Armorax system.
The cost of the system without any contract was too high for me so I had no choice but to sign a contract in order to get a discount.
I wish they had shorter term contracts but they only have a 4 year contract or no contract at all. A shorter term contract is good because it gets you the discount on the equipment whereas the no contract option has you paying full price for the equipment. I had no choice but to go with the no contract option and pay the full price since I wasn't willing to sign up for 4 years.
Had some trouble setting up the camera initially but it's fine because they sent me a new one. It was just a little inconvenient to go through the hassle of sending it back and then waiting for the new one but at least return shipping was covered.
The best thing I like about Armorax is their competitive pricing. I did some research and shopping around before I decided. Six months later, they are still the most value for money for the services you get.
I am disappointed with their billing department. Billed thrice for the same purchase. After some calling around and emailing, the issue got fixed.
I like their lifetime price guarantee. As long as I keep them, I pay the 29.00 fee for the comprehensive monitoring including video, home automation and monitoring.
The self-monitoring features are great, I learn something new everyday. There's so much the mobile app lets me do to control the system.
Please do not choose armorax for your home security system. Everything about them reeks illegitimate business. My fiancé and I decided to try them out and we never received the item but were charged 600 dollars. All the representatives give you the run around and they lie. One representative told us that UPS found the package and that they were returning it to Armorax and that once it was returned we get a refund. Yet we had just got off the phone and UPS said that they just finished there investigation and that they could not find it. They also said they had already contacted Armorax and let them know that they couldn't find it. The crazy thing about it is they were going to send me another one for free but once I told them I didn't want to do service with them because their representatives were rude that's when I received a charge on my credit card.
The GC3 control panel doesn't work with WIFi yet. I believe the firmware update comes out in August and the wait isn't such a big deal but I really wish I had access to all the features now.
Unfortunately, despite positive reviews from many other people, I had an abysmal experience with this company, and would not recommend them to anyone. In the interest of disclosure, I spoke with a customer service representative who was helpful, friendly, and was able to budge slightly on their pricing structure to work with me on a contract. That is the sole extent to which I can state that they did anything right. I was told that if I replaced the main panel of the existing security system, virtually all the remaining equipment would have been able to be used. This turned out to not be entirely accurate, but we'll never know the extent of which it was, because of the horrible experience I had with this company. I purchased some equipment from them, including a panel, adapter for the panel, and a doorbell to replace existing equipment. The doorbell was the wrong type. Another technician who will be named later stated that the doorbell I purchased was on "nationwide recall". I looked this up after this experience and could find no such recall. I am relatively certain he was covering for someone's mistake. When all the equipment arrived, replacing the panel was anything but simple as I was told it was going to be. I was replacing an existing installation with hardware from the same manufacturer. It was implied this would be as simple as disconnecting the old panel and inserting the new one for that aspect. Let me assure you that it was not. There was no indicator of what types of tools I would need. I own a fair bit of tools, but I do not own a set of flathead screwdrivers that would have been small enough for this job. The technician I worked with says his name was Jay. Jay is a miserable excuse for a human, and was extremely unprofessional. This is not entirely on Jay. There is exactly zero reason for an end user to do these types of installations. Part of the reason this company offers service at the rate they do is because they do not provide installation for them. In my case, I was replacing a wall-mounted, direct-powered installation. At one point, Jay told me that it would "be okay" for me to pull two live power wires out of the existing installation. Not wanting to electrocute myself, I explained several times that I had zero intention of doing that. We could not overcome this obstacle. Admittedly, I was less than pleased at the time, but Jay continued insisting that I should pull these live power wires straight out of a working, powered installation. While I was trying to explain for the umpteenth time that I was not going to do so, Jay rudely stopped what he was doing and told me that Armorax did not want my business and that they were cancelling the contract. That was the best thing that came of this. However, I had to contact customer service literally every single day from that Saturday to Sunday, to Monday, to Tuesday, and again on that Thursday to get them to send me a prepaid shipping label to return their trash. Jay cancelled the contract I had with Armorax, but issued a threat in it to return the equipment within 7 days or face fees, debt collectors, etc. And this awful company couldn't even be bothered to send a return shipping label. They're a horrible company. I recommend that you go with another organization, because they clearly don't know what they're doing. I think you'd be infinitely better off doing so.
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Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.
I wrote my initial 5 star review for Frontpoint after using their service for a month or so. I'm still very happy with their overall product and service. However, I've recently had an experience with regard to contract renewal that has led me to knock off 1 star. The customer service rep I dealt with was gracious and friendly, which actually makes me feel somewhat bad about sharing this. However, I feel an obligation to put this information out there for others who use Frontpoint or are thinking about using them. Executive summary for those who don't want to read the War and Peace version below: read your contract/know your terms! OK, here goes: I originally called customer service about an odd beep that seemed to be occurring on my system. As usual, they were fast, friendly, courteous, etc. At the end of the call, the rep said that he noticed my contract was about to expire, so I should renew. I told him I liked the service and would almost certainly continue with them, so he said he would email me the renewal documents. The renewal contract he sent over was for 3 years, effective immediately (as opposed to being tacked onto the end of my original agreement). Before signing, I went back and looked at my original agreement. It turns out my original 3 year contract still had 7 months remaining - it wasn't "just about to expire." More importantly, the original contract states that it will automatically renew for 1 year at a time absent an express cancellation (w/ 60 day notice) by either party. I brought all of this up with the rep via email, which initiated a long back and forth. Here are the high points of that correspondence: 1) The rep repeatedly said that when my initial contract ended, I'd be month-to-month and would no longer be "under contract." This wasn't true - I would still be under contract, specifically under a 1 year extension of the original contract. "Month-to-month" came up over and over (and over and over) in the responses I received, but it was never clear where this derived from. 2) The rep said I could lock in my original contract of $42.99 rather than pay a higher rate. He specifically referenced the $44.99 rate currently being charged to new subscribers. However, this is a red herring - the amount being charged to new subscribers is immaterial to me. I'm still paying my original $42.99 at the moment, and under the automatic 1 year extension provision I would stay at that rate (caveat below). 3) The caveat from above: the original contract states that Frontpoint can raise my rate up to 5% once a year (they haven't done so yet, FWIW). Thus, my rate could be increased by 5% at any time. If the new contract I was offered somehow eliminated the possibility of such an increase over its 3 year term, I could see some benefit to signing it. However, the new contract contains the same provision re a 5% increase. There's no apparent rate benefit to locking myself in for 3 more years: I'd have the same rate and the same possibility of a rate increase either way. 4) Another alleged selling point for the new contract was that under "month to month" renewal period (which, again, does not appear to exist) I "will incur charges for equipment." I tried to nail down exactly what this meant, but never got a concrete answer. My best guess is that this refers to the limited warranty covering equipment replacement. The limited warranty period in my original contract was for 2 years from activation, so it's already expired. If the new contract I was offered somehow extended this term, it could be seen as offering some benefit over the automatic renewal. However, the limited warrant in the new 3 year contract is for 3 years from the date of initial activation. Technically, this does extend my original limited warranty for 7 addition months, but it definitely doesn't keep me from incurring charges the entire time I'm under contract. The warranty will disappear on the same date my original contract term ends. To sum up, it would appear that Frontpoint wanted to lock me in for 3 more years without providing me any commensurate benefit. Any time I tried to drill down to specific questions regarding contract provisions, I got the same set of rote (but very friendly) answers about streamlining my experience, providing the best service to customers, saving me from new subscriber rates, etc. I certainly understand why they would want to lock people in for as long as possible, but I felt like the sales pitch for doing so was at least somewhat misleading. If someone from Frontpoint wants to clarify any of this or explain what I got wrong, I'm genuinely interested in hearing their answer. As I said, I tried to drill down to specifics before, but haven't gotten very concrete answers.
Update: After a second phone call with a Frontpoint supervisor, we went over the situation again Frontpoint offered to reimburse a larger portion of the fee. We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
A plus customer service. This company is no non-sense and easy to talk to. Great experience so far.
I had Frontpoint for about five years. I loved their easy set up, phone app, and customer service. They walked me through the set up, which involved placing sensors and plugging in the control panel, and were responsive whenever I called to order additional or replacement equipment. I had the alarm go off once in five years when I was out of town, and they sent the police right away--turned out to be an overly friendly neighborhood cat. They made sure I knew that when I moved and cancelled that the equipment was mine and I could use it at another address if I wanted to. Only drawback was the 30 day written (email) notice, so I'll have to pay one more month.
Love the flexibility of the system, the responsiveness of the agents, and the short contract period flexibility (1 yr). Others have mentioned they've had issues with the renewal process so keep an eye out for that. AREAS FOR IMPROVEMENT Some of the user guides are *too* simplistic. There are a number of things that an agent walks you through, but it would be more effective to have these written down somewhere as a reference. For example, on your activation call, the agent kindly walks you through how to arm, disarm, extend time, etc. But there are a number of things explained on the call that would have been nice to have written down somewhere like toggling a "black bell" for chimes when doors/windows open. That is not written anywhere in the user guides, and is only explained over the phone. Also, the use of the "Silent" button to extend entry time. That is a bit counter-intuitive so it'd be helpful to have better instructions for things like this. There are likely lots of other features in the system that I don't know about yet because they're not essential now, but would be useful to know later. In other words, you *could* be getting more out of your control panel, but you just don't know. The equipment guides are so simplistic, and they refer you to their /help pages, but there isn't much more there aside from the guides, so it becomes sort of an infinite loop of referring you to the help page and the equipment guides...until you want to call them. FWIW, their CS reps have been helpful and friendly. SETUP LIMITATIONS The sensors are easy to install and the instructions are fairly clear. One key thing you might miss out on by going with FP is strategic advice on where to put sensors, motion detectors and cameras. I don't think FP tries to oversell you on getting more sensors, and they seem to offer this advice over the phone by talking through the layout of your house. For me, however, it's no substitute for having a live person walking through your home with you to provide advice on weak points and different strategy considerations. I didn't end up talking to them about this because I by the time I chose FP, I had already done in-person sales walkthroughs with both ADT and Bay Alarm. Both gave advice on strategy and maximizing efficiency, so by the time I spoke with FP, I knew exactly what I wanted and how I wanted to set things up. I suggest you do something similar if you have similar.
Frontpoint has me saying good things and bad things about them. I had their system for over 6 years but cancelled almost immediately after having troubles with my alarm system. I spent over $800 on the system and regret it instantly. However, they did save me from a potential burglary which the alarm was on and scared them away. That was a big thank you to Frontpoint. However, things are about to get annoying after 2 years into the contract. My equipment was having problems. I had the $42.99 plan which covered the Alarm.com app and crash and smash protection. However, into 2 years of the contract my door sensors regardless of how many replacements they would be horrible. The door sensor does not always give the right signal on the app. For example, I closed my door and it would still say open. This happens occasionally and won't go away. If I forget to arm my system, I would always use the app to arm it. However when I am far away from home, the sensor would say my door is still open but it has been closed. Forcing me to have to arm my system since I am far away and cannot go back to open and close my door to make sure the sensors detect it. What a nightmare. I'm super glad I didn't sign another 3 year contract. What was I thinking!? Some things I hated the most with this system: - 3 year contract; Not worth it! - $42.99 was my interactive plan that included the Alarm.com app and the "crash and smash" protection. Why didn't Frontpoint include that in the $32.99 plan? I had to pay extra just to get that "crash and smash" protection. Not worth it! (They did offer to lower my rate. However, I don't want to deal with them anymore for the door sensor) - The door sensors always have problems on the app resulting the app to keep saying that my door is "open" resulting a bypass when I arm away the system making me vulnerable to burglaries. Especially when I'm far away from home and forgot to arm the system. Pros: - Saved me from one attempted burglary In conclusion, they weren't the best especially when it comes to the equipment. Their account specialist kept telling me to not cancel and kept annoying me to stay with their service. However, after hours on the phone I am happy that I cancelled Frontpoint and went to their competitor; Simplisafe. They are truly the best system out there especially with their new Simplisafe 3 System. Same functions such as "crash and smash" protection and now their signals are encrypted to make it even better and safer. Includes WiFi protection as backup and runs on either T-Mobile or Verizon. My Simplisafe system arrived today and couldn't be more happier. This is definitely debatable with Frontpoint and is less expensive and a much friendlier system! I have the Simplisafe interactive plan for $24.99 which is cheaper than Frontpoint by half! So far, I'm loving my Simplisafe system and I'm super happy I made the right choice by leaving Frontpoint. I should have a long time ago! By the way.... no contracts on Simplisafe. That's what made it even better!
Docking these guys one star for having the temerity to charge me for a window decal (!), which should have been included for free at time of sign-up. Money grab, plain and simple.