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Armorax is a newer home security company that is making waves in the industry with its low fee monthly monitoring plans with a pay as you go option. It has some home automation benefits like the ability to connect with its integration of Alarm.com equipment and ability to add Z-Wave connected devices into the system. There are some drawbacks, like up-front equipment costs, self-installation, and lack of pricing tiers on their site.
Armorax is a fairly new home security company and their monitoring service, though it has good reviews from customers, may have more breakpoints than others who have been in the field for longer. That said, Armorax comes with some major plus sides, especially because it is a new company and its prices remain competitive. Armorax has focused on scalable systems that can be integrated with both the standard equipment provided and also Z-Wave devices that will allow for more home automation services.
Here are what customers say are Armorax's biggest advantages:
In addition to these positives, there are some complaints from some customers about Armorax's service. Here's what they mention as the biggest disadvantages:
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Armorax offers a variety of plans and equipment for both home automation and home security purposes. We'll go through both their current monitoring offerings and the types of equipment they use to discuss the positives and any potential drawbacks. Here are the details:
Armorax uses Alarm.com enabled devices for their equipment. These are customized to the Armorax plan and shipped directly to you with software already installed. This is beneficial for those that want easy set-up. These systems are easily scalable with additional sensors, panels, keypads, fobs, or cameras ready for purchase from Armorax. One of the downsides is customization and flexibility outside of Armorax. Armorax's equipment has a $99 starting price. Upgrades and enhancements should not be extremely expensive, but when taking the monthly fees into consideration, it can become high priced with complex set-ups.
Armorax's Monitoring Services
One benefit of Armorax is the low monthly price for the amount that you are getting. Previously, they had multiple plans, but now they offer one plan that they advertise on their website. They also will provide additional equipment and services for a fee, but are not transparent about that to prospects. Here are the details:
($35/mo & $99 Equipment)
|HD Video Monitoring Add-On|
Armorax is a newer company and they don't make it very transparent on who they use for their central monitoring station. It seems that they have their own monitoring center, which means that there are common questions and answers that will be good for them to display for customers. As a customer, make sure that they have redundant monitoring stations and understand what the common response time is. This is important so you know exactly what to expect before you get involved in a new security plan.
Because they are a newer company, there are a few customer reviews from their early days citing mismanagement and growing pains. Although this doesn't seem like a problem these days, it is important to get assurances and read your contract carefully before signing.
One of the biggest drawbacks of Armorax is its newness in the marketplace with their monitoring services specifically. Frontpoint is one of the most well regarded companies in the industry when it comes to security. It ships its equipment similarly to Armorax so it is extremely to set-up. Although the price is a bit higher, when you bake in the equipment that is baked in, it is quite comparable and has higher authority in the space.
Vivint is another leader in the space and focuses on home automation and smart home features. Vivint is different than Armorax in that it has more credbility in the space, while being fully focused on customization for smart home implementations. Similar to Frontpoint, the peace of mind pays for itself when it comes to its pricepoint.
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Good company. Relatively new in security but very responsive to alarm triggers. Customer service available almost 24/7 and great monthly rate. I'm happy with it and would recommend to others
The best thing I like about Armorax is their competitive pricing. I did some research and shopping around before I decided. Six months later, they are still the most value for money for the services you get.
I am disappointed with their billing department. Billed thrice for the same purchase. After some calling around and emailing, the issue got fixed.
I like their lifetime price guarantee. As long as I keep them, I pay the 29.00 fee for the comprehensive monitoring including video, home automation and monitoring.
Please do not choose armorax for your home security system. Everything about them reeks illegitimate business. My fiancé and I decided to try them out and we never received the item but were charged 600 dollars. All the representatives give you the run around and they lie. One representative told us that UPS found the package and that they were returning it to Armorax and that once it was returned we get a refund. Yet we had just got off the phone and UPS said that they just finished there investigation and that they could not find it. They also said they had already contacted Armorax and let them know that they couldn't find it. The crazy thing about it is they were going to send me another one for free but once I told them I didn't want to do service with them because their representatives were rude that's when I received a charge on my credit card.
I've been using the armorax for 6 months now and it's been great! I initially had some trouble with the setup because a manual wasn't included but the online chat has been very helpful. Since then, I've had a few accidental alarms set off the motion detectors (forgot someone was home), and the response time and call back was very quick. I've also been able to install seperate modules I purchased myself with relative ease! The expandability of the system is great! I installed a fire detector very easily and it did work with a call from the company when my wife was cooking steak and set off the smoke alarm. This false tests have been a great way for me to "test" the system. So I know when something does go wrong, it'll work.
Have had Armorax for almost two years. Excellent service, easy setup and wide choice of components and configurations. The price is good to and I love the smart home features
We have had our system since June And We Love it very easy and more affordable than most systems in the market.
We've been using our Armorax system for the last 12 months since moving into our new home. The DIY setup is really easy and the customer service is instant and excellent (I like the online chat). The system has worked great the entire time and we are now starting to add extra sensors and other home automation items to our system. Highly recommend!
Having researched alarm companies obsessively I found Armorax. Best technology and very simple setup. Ok a lot of companies have that. But what separates Armorax is a sense of old fashioned customer service. The best I have experienced from any type of company in a long time.
This is a great company, Their system is VERY easy to setup and customize- every time i needed help they were responsive and very helpful. They actually go the extra mile to make sure that you are comfortable and happy with your new system--
you can not go wrong!!
Consistent service and customer support is very helpful. Have found they have to return calls for technical questions but follow-up is consistent. Easy to find complimentary devices from various vendors. The hardware is easy to integrate into the home and the smart control panel is easy to use. Have not been successful in integrating my Nest thermostats/August Smart Locks into the Armorax system.
FANTASTIC, just FANTASTIC.
I have had the system for quite a while now. Setup is easy and the online support is GREAT. They are always there to help. Best of all, the system is very expandable and flexible. My alarm system has since grown from day one to over 50+ sensor & detectors.
If you want an alarm system that is beyond the old school, Armorax has my 100% recommendation.
I ditched my wired home security alarm system from ADT for Armorax and I could not be any happier. The ability to add as many components when and where I want, by myself, is such a great feeling to have with a home alarm company. I have trusted my family to this service and you should give it a try too.
I really like that everything is easy to install. Customer Service has always been very helpful too.
I found their plans to be very affordable. Professional monitoring for $20/month is fantastic!
The self-monitoring features are great, I learn something new everyday. There's so much the mobile app lets me do to control the system.
Armorax has fantastic pricing for the newest equipment. They put together a great deal for me. I'm super impressed!
I was impressed to receive my system on time during the holiday season when shipping/delivery delays are expected. I wanted to get my system setup before Christmas and I was able to get a hold of someone from Armorax on Christmas Eve who assisted me through the entire process.
Armorax has superior quality equipment for a great price and I got a huge discount for signing an agreement. I'm having a great time expanding my system since they're constantly adding the latest equipment to their store.
Normally when you have some sort of new service put in like cable or internet, it usually takes a while for it all to get setup. But with Armorax it wasn't such a stretch. I got my system 3 days after placing the order and it was all setup within the hour.
Even though the Blackbox is a DIY security system, I really like the fact that Armorax offers professional monitoring along with it's self-monitoring option. A lot of DIY security systems can only be self-monitored, so they're not really professional systems.
I was really pleased with the level of support I received. The agent stayed with me on the phone throughout as I installed my system.
Big fan of the plug & play, peel & stick concept - made the installation that much quicker!
Fairly new and small but that's great for the customers because that means we get extra attention and aren't neglected like at bigger companies where you can't easily get hold of anyone but a bot over the phone.
I'm really liking the app. I've set up so many neat schedules/combinations that I barely ever need to lift a finger to do anything anymore. I can just switch the lights ON/OFF with a single tap on my phone!
Simple setup, quick delivery and great customer service - pretty much sums up my experience with Armorax!
Had some trouble setting up the camera initially but it's fine because they sent me a new one. It was just a little inconvenient to go through the hassle of sending it back and then waiting for the new one but at least return shipping was covered.
Best security company on the block! Fairly new but definitely proved itself.
The cost of the system without any contract was too high for me so I had no choice but to sign a contract in order to get a discount.
Extremely helpful and patient online representatives. 24 hour support is great and not many companies offer that.
I had no issue installing the equipment and it is indeed cutting edge. The panel is really intuitive and user-friendly. I haven't run into any complications with it yet!
The biggest problem I have with companies is that they never get back to you on time but that isn't the case with Armorax. My emails have always been answered within 24-48 hours which is perfectly acceptable.
The great thing about the unit I got from Armorax is that it's compatible with many products. Other systems limit you to just a few brands.
The thing I like about Armorax is that they're quick to add the latest compatible gadgets to their store. So whenever something new that I want to connect to my system becomes available on the market, I can count on Armorax having it.
I've pestered tech numerous times about adding more sensors but they've been really patient with me no matter how many questions I ask (and I ask a lot of questions!)
Armorax's great reviews were what led me to them in the first place. Their promise of the system being an easy setup held up and all of the sensors were indeed pre-programmed into the system when I received it. Everything's been going smooth so far.
Impressed with the service these guys provided right from when I placed the order to the post-purchase support. Their 24 hour chat feature comes in really handy and it brings me great peace knowing someone is always available to help.
The security system was easy to use just as advertised. The app offers a lot of control over functions and the alerts are really helpful!
My friend recommended Armorax and they're just as good as he said they were. Their prices are really competitive and I believe I paid a great price for the equipment I received - it was all top of the line and the most up-to-date version.
This is hands down the best security company I've been with! The system is extremely easy to use and I love how versatile it is and how I'm able to do so much with the phone app.
This is by far the simplest DIY security system I've heard off. I didn't even have to program in the sensors. I just called Armorax and they did it for me.
I wish they had shorter term contracts but they only have a 4 year contract or no contract at all. A shorter term contract is good because it gets you the discount on the equipment whereas the no contract option has you paying full price for the equipment. I had no choice but to go with the no contract option and pay the full price since I wasn't willing to sign up for 4 years.
The GC3 control panel is great and possibly the best panel on the market because it's new and extremely expandable. I was so happy to find that Armorax was offering it as part of the Blackbox otherwise I planned on buying it online at full price. I saved quite a bit.
Found Armorax by chance through online research and I must say I'm so glad I did! I had read some great reviews on their Blackbox package and how easy it was to use and it's true. It's extremely user-friendly! I was afraid it was going to be complicated.
Armorax hands down has the best customer service. They stayed with me over the phone throughout the installation process and have been really responsive any time I've reached out to them afterwards.
Nobody else was as quick as Armorax to update from the older GC2. These guys rolled out the GC3 control panel as part of their Blackbox package the moment it was released! So glad I found these guys.
I anticipated the Blackbox being difficult to set up because in my past experience DIY systems haven't been as DIY-friendly as companies claim. I didn't have to connect any of the sensors since they came pre-programmed and even when I bought some additional sensors later, all I had to do was provide the TXID numbers and the reps would take care of the rest. Armorax has really kept the installation process simple and I appreciated the control panel stand and double-sided mounting tape for the sensors that came with the Blackbox. Kept me from having to drill holes in my wall!
The GC3 control panel doesn't work with WIFi yet. I believe the firmware update comes out in August and the wait isn't such a big deal but I really wish I had access to all the features now.
Unfortunately, despite positive reviews from many other people, I had an abysmal experience with this company, and would not recommend them to anyone. In the interest of disclosure, I spoke with a customer service representative who was helpful, friendly, and was able to budge slightly on their pricing structure to work with me on a contract. That is the sole extent to which I can state that they did anything right. I was told that if I replaced the main panel of the existing security system, virtually all the remaining equipment would have been able to be used. This turned out to not be entirely accurate, but we'll never know the extent of which it was, because of the horrible experience I had with this company. I purchased some equipment from them, including a panel, adapter for the panel, and a doorbell to replace existing equipment. The doorbell was the wrong type. Another technician who will be named later stated that the doorbell I purchased was on "nationwide recall". I looked this up after this experience and could find no such recall. I am relatively certain he was covering for someone's mistake. When all the equipment arrived, replacing the panel was anything but simple as I was told it was going to be. I was replacing an existing installation with hardware from the same manufacturer. It was implied this would be as simple as disconnecting the old panel and inserting the new one for that aspect. Let me assure you that it was not. There was no indicator of what types of tools I would need. I own a fair bit of tools, but I do not own a set of flathead screwdrivers that would have been small enough for this job. The technician I worked with says his name was Jay. Jay is a miserable excuse for a human, and was extremely unprofessional. This is not entirely on Jay. There is exactly zero reason for an end user to do these types of installations. Part of the reason this company offers service at the rate they do is because they do not provide installation for them. In my case, I was replacing a wall-mounted, direct-powered installation. At one point, Jay told me that it would "be okay" for me to pull two live power wires out of the existing installation. Not wanting to electrocute myself, I explained several times that I had zero intention of doing that. We could not overcome this obstacle. Admittedly, I was less than pleased at the time, but Jay continued insisting that I should pull these live power wires straight out of a working, powered installation. While I was trying to explain for the umpteenth time that I was not going to do so, Jay rudely stopped what he was doing and told me that Armorax did not want my business and that they were cancelling the contract. That was the best thing that came of this. However, I had to contact customer service literally every single day from that Saturday to Sunday, to Monday, to Tuesday, and again on that Thursday to get them to send me a prepaid shipping label to return their trash. Jay cancelled the contract I had with Armorax, but issued a threat in it to return the equipment within 7 days or face fees, debt collectors, etc. And this awful company couldn't even be bothered to send a return shipping label. They're a horrible company. I recommend that you go with another organization, because they clearly don't know what they're doing. I think you'd be infinitely better off doing so.