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Alarm Grid is a competitively priced monitoring solution that also offers alarm systems for a fee. They tailor their product to people that prefer a DIY set up without the binding monitoring contract. They offer monitoring services on top as well with a low monthly fee and a cancel anytime plan. Most customers like Alarm Grid, but they may not be for everyone as the DIY set up may be too much for some customers.
LiveWatch Home Security (now Brinks Home Security) is a subsidiary of Moni, home security systems and offers competitively priced home security and monitoring systems. They have a shorter 12-month contract than most others in the industry and support the newest smart home technologies like Z-Wave and Alarm.com. They have a few negatives from customers -- such as issues getting helpful customer service and issues around scalability, but that said, customers like what they are doing overall.
Alarm Grid: 9.1/10
LiveWatch: 8.4/10
Alarm Grid: 9.2/10
LiveWatch: 8.1/10
Alarm Grid: 9/10
LiveWatch: 8.5/10
Alarm Grid: 9.1/10
LiveWatch: 8.6/10
Alarm Grid:
LiveWatch:
Alarmgrid has just made it easy to sign up and stay active.
The signup process was very easy as well as hooking up my alarm system to them. They even helped me add/remove sensors remotely without having an alarm technician come to my home which is VERY cool.
So far they've been working great with our Amdeco alarm panel which had internet connectivity and hooked into my old wired system. We also added a wireless adapter and have wireless smoke, motion and door open detectors. They have worked great and in one instance we had the fire brigade at our door within 5minutes of a smoke alarm going off. They are diligent and very responsive. They even helped us make changes to our alarm system remotely like adding new components rather than having to call a technician.
After accidentally frying my old FBII security system (1990 vintage) I decided to do research on a new system. Google searches led me to Alarm Grid. Their YouTube Videos and website were so well done that I decided to give them a try. I ended up buying the Honeywell Lyric Security system, Honeywell Lyric Round Thermostat and Skybell doorbell cam from Alarm Grid. I also went with the $35 per month monitoring plan.
All the staff there have been exceedingly helpful with very prompt responses plus their website is very well organized and is easy to use.
I have also found them to be very honest and informative.
I recommend them very highly both for purchasing a system and for monitoring. They are great!
After deciding on a home security system due to some break-ins in our neighborhood, I kicked my internet search compulsion into high gear. I spent probably 20 or 30 hours looking at all the various options that seem to get a lot of press like SimpliSafe, Canary, Scout, and the other supposed "disruptors" in the business.
What I came away with is a sense that home security systems are very hardware intensive and that the best course of action was to focus on the quality of the hardware and not the hype or allure of some slick Silicon Valley startup company (or Chinese or Taiwanese company).
This led me to Honeywell's range of hardware. Long known as industry leaders (if not THE leader in home security equipment), I settled on their new Lyric system which (unlike Simplisafe, Canary, etc) actually ENCRYPTS the wireless communications between sensors and the control panel. Yes, the hardware is slightly more expensive, but will become the foundation of my complete home automation system (using zWave or HomeKit) and is really slick in terms of its functionality. My only complaint is that the window/door sensors are pretty big and ugly. Hopefully Honeywell will come up with a better solution in the future. (My wife refused to allow me to install them on many of our windows, so I'm relying on glass break and motion sensors instead).
As I was researching the Honeywell equipment I kept running across videos and tutorials on Youtube from some guy calling himself "Sterling from AlarmGrid". The videos were incredibly helpful and really got me over my historically bad feelings for traditional alarm service companies that have always seemed to occupy the same realm as mattress and used car sales companies). Here was a guy (and a company) that was fully embracing the idea of disruption by DIY community and systems, but allowing it to apply to really high quality Honeywell equipment that has historically been "dealer only".
I figured that any company willing to put forward the amount of effort to produce all the consumer training videos was probably passionate about providing great support, and I was RIGHT.
I called and talked to a couple of reps (including Sterling) prior to placing my order and I was very, very impressed with how well organized they are and how helpful they were during the pre-sales process. 100% transparency, no BS sales pitches, and very knowledgeable people.
I placed my order, received it within 5 days, and had the entire Lyric system (including controller, 3 fobs, a siren, 3 motion sensors, 3 glass break detectors and 14 door/window sensors) in about 3/4 of a day from start to finish. I went online, scheduled my activation and by 6pm that same day my system was fully activated with central monitoring, TotalConnect 2.0 web access and mobile app access on iPads and iPhones. The rep who helped me with the activation (Joe G.) was amazing; he was thorough & methodical, but allowed me plenty of time to answer questions and walk me through anything that I found confusing.
Bottom line, these guys are amazing and deserve your business if you want a monitored alarm system and want a DIY approach. (Or if you already have a system in place and want to add monitoring). What you spend on hardware will depend on the complexity of your system and the features you want - it could be as little as a few hundred dollars, or a few thousand, but its an investment that should last many, many years.
Update: Its been about 3 years since I started service with Alarm Grid. I cannot say enough about the professionalism and customer service for the crew at Alarm Grid. Connie, Joe, and Sterling are very knowledgeable and have always been very helpful. From the initial purchase, to the install, to the programming, everything was orchestrated perfectly. I was using another company for my primary home but was so impressed with the service at Alarm Grid, I actually have chosen to pay a bit more and moved all services over to Alarm Grid. Great service and attention to detail. What more can you ask for? 5 stars, without reservation.
Dave R.
Colorado and Florida
I have used ADT at several other properties and never had a good experience with their installation or service. I decided to try using Alarm Grid instead, and it has been great. Installing the system was not hard, and Alarm Grid's tech support is incredible. The few times I had a question, I called and spoke directly to very knowledgeable techs who helped me resolve the problems immediately. Activation of monitoring was easy and the lack of a contract is a relief. I'll be using Alarm Grid for all my properties!
I don't often take time to write reviews, but in the case of Alarm Grid, I really feel compelled to review. I spent months on end investigating alarm systems. Took a break for a couple months then resumed. The one constant during my research was that I was drawn to Alarm Grid. I wound up purchasing the Honeywell Lyric system and I am absolutely pleased with my decision. Before making the purchase, made multiple calls to Alarm Grid to get clarifying info on my research. They were always patient during my query calls.
After the purchase and during configuration of the devices their support staff provided A+ assistance. I am fortunate to have found them and highly recommend for DIY'ers.
I purchased and installed a security system from Alarm Grid 3 1/2 years ago (May, 2013) and both the system and the service from Alarm Grid has consistently exceeded my expectations every day since then.
My system consists of a Honeywell L5100 system, wireless door and window sensors, carbon monoxide and smoke detectors and 2 environmental sensors (water and temperature.)
Installation was a breeze. The wireless sensors were very easy to install and test. I was concerned about battery life, but my concerns were groundless. In 3 1/2 years I have only had to replace a couple of batteries - most sensors are still on their original battery. I installed recessed door sensors for asthetics and recommend buying a good (~$20) drill bit if you are drilling above a door as a less expensive spade bit is difficult to use in this location.
I installed both wi-fi and backup cellular communications, and these have worked flawlessly. When I experienced a lengthy internet outage the cellular system took over and the system continued to monitor and report events. (I receive a text every time the system is armed or disarmed, so I know that communications continued.)
My system includes a zwave controller, and this is the heart of my home automation system. I installed several zwave switches and outlets and have the system set to turn lights on when there is an alarm. I also used this automation to turn lights on and off when we are out of town. With the web interface I have changed the schedule from remote locations - even other countries - as long as I have internet access.
I included the environmental sensors just because I could, and they literally paid for the system. I put one in the laundry room and one by the water heater in a closet off the garage. I had a water alarm one morning about an hour before we were leaving on a 2 week international vacation. The washing machine hose had sprung a small leak and the alarm went off when there was about ¼ cup of water on the floor. I was able to turn off the water and avoid a water leak while we were gone for 2 weeks - definitely saving me more than the total system cost. Later there was a leaking valve at the water heater, which again triggered an alarm with very little water - allowing me to take action before any damage occurred. Finally, the temperature alarm went off one morning on the coldest day we had in Atlanta in more than 30 years. The alarm went off when the closet temperature dropped to 45 degrees (the garage is unheated) giving me time to take action to prevent frozen pipes. (No action was needed as the alarm went off at 6 AM after the coldest part of the night was past. Extreme cold does not last long in Atlanta.) Bottom line is the system gave me peace of mind.
The service from Alarm Grid is unparalleled. They helped me configure the system and connect to the monitoring center. They are a small company, and monitoring is done with a larger company that is well staffed around the clock - calling quickly when there is an alarm or even for a low battery indicator. I only called Alarm Grid a couple of times - usually when my credit card number changed, and was very satisfied with each interaction. No contract is required for monitoring - service is month by month. Good customer service is rare today, with the great customer service from Alarm Grid being one of the exceptions.
I recommended Alarm Grid to a neighbor and he has been very pleased with them as well. If you are considering an alarm system I strongly recommend Alarm Grid. With their guidance virtually anyone can install a good security system.
Just activated my lyric alarm system monitoring with them on Friday. Wonderful experience so far that exceed my expectations. Great support via phone, email, their website, and the videos Sterling makes. They may charge a little more for their equipment but it is well worth it to guarantee a seamless self installation and activation
Been with AlarmGrid for over a year. Started out with a basic package and developed a smart house with cameras later on.
The best part of having all of these wonderful gadgets and protection is... No contracts or large bills to pay labor for having the system installed. The staff at AlarmGrid provides excellent customer service and technical support.
For less than other major alarm companies, with AlarmGrid I get peace of mind knowing I can tap in anytime and check out what's going on with the animals, household temperature, and lighting.
I made an investment when I purchased my first house to have it the way I wanted... High-tech! And the investment has already paid itself off. Energy bills are much lower since everything is on a schedule. I don't even touch light switches anymore! No rushing around or thinking about what to turn off before leaving home. "Arm Away" and everything shuts off and thermostat enters energy efficient mode. At 4:45pm, the thermostat turns back on so the house is comfortable for arriving home from work. If a burglar or fire alarm triggers, all the lights come on inside and out.
Sterling Donnelly and his team came to my rescue when my wifi needed to be rebooted and I was away from my home for several months. I was not able to preform this task. Through Sterling and his team they were able to implement their expert technical skills and got me up and running. I used them before for technical advise and is comforting to know they are only a phone call away.Sterling I thank you and your staff for your help.
Sebastian DeMarco, a very satisfied customer
Alarm Grid changed my opinion about having an alarm system. My previous experiences were the nightmares you have read about before with the big names in the industry. After going with an inactivated alarm system for over a year my wife decided it was time to get it going again. I refused to do what we had done multiple times before and regretted each time.
I started with a house that had an alarm system wired up with a dead battery, POTS-only monitoring capability, and an installer code that the previous company refused to give me. I got on AlarmGrid.com and selected what I thought would be the best configuration to throw that junk away and start with a new system using the existing sensors. I filled my cart with components and submitted my order. It didn't take very long before they contacted me about an extra component that it did not look like I would need to make my system work. They could have just let the extra stuff ship to me and gotten more money, but they were more interested in ensuring I had a good customer experience.
Before the components arrived I had email waiting for me indicating what information would be needed to activate monitoring and a request to schedule an activation appointment. Everything arrived in obviously brand new condition and well packaged.
When the new control panel arrived I wired it up per the instructions and followed the install guide to configure the sensor names that I had on my system. I had the un-monitored system setup within a few hours just by following the instructions that came with the control panel.
The appointment to setup monitoring was very, very simple. Basically you sit on the phone, hit a sequence of buttons on a control pad, and then test the system. It doesn't get any easier than that. We were up and running in no time with Internet and cellular monitoring.
The central monitoring station has been top notch. We have gotten a few calls within the correct SLA after an alarm has been triggered. We even had police dispatched on one alarm trip. After we checked the camera and realized the house cleaners were there early we were able to call the 1-800 number and cancel the police dispatch which helped avoid irritating our local constable.
We love using the Honeywell TotalConnect app on our phones to be able to arm or disarm the alarm away from home. This has been very convenient for house cleaners, service providers, house showings (we are for sale right now), and the odd times we forgot or were unsure if the alarm was set or not. The app might be a tiny bit slow, but that does not seem to at all be the fault of Alarm Grid. It gets the job done if you are willing to wait the 5 or so seconds to receive confirmation that your request was processed properly.
After the system was installed we decided to monitor our overhead garage door. We didn't want it to alarm, but we wanted to tell if it was open or not without going to check. We can even check if it is open when we are away from home using our smart phones. We spent a few bucks on an overhead door sensor and got it configured in no time to turn off our ready light when it is open and display as a fault, but to not set off the alarm when it is open. Alarm Grid answered the phone (a human after a few button presses) and helped ensure this was configured properly--for free. I think it cost me about $25 (in hardware only) to make this change to my system. Get a quote for that from the big guys!
A few times a wireless bridge in my setup has gotten unplugged and I have received notification emails to double-check my Internet connection. This has been an encouraging, reassuring reminder that although I installed the alarm myself I am not on my own...I am just without an enslaving contract. After about 18 months as a customer my monthly recurring charge of exactly $30 has never gone up by even a penny. The only time it was not $30 was when it was free because I referred a co-worker (who was also happy with Alarm Grid).
A few parting notes: Check their YouTube channel for a lot of helpful videos. Don't be afraid to ask for help over email or phone...you will get a pretty quick response that is helpful and not condescending. You might be able to use your existing control panel hardware (my co-worker was with a slight modification).
Sterling has always given prompt and expert service. He's worked me through configuration changes as I have added zones to my alarm system, and has a wealth of practical knowledge that can get a system configured in an optimal way.
I have enough experience with kids triggering the alarm, and power outages, to know that the monitoring service provided by Alarm Grid is highly responsive and professional.
It's great to be able to pay a reasonable price for a top-notch personalized service.
My family was in the market for a better alternative to the expensive monitoring companies. I began doing my research, and was initially going with another company, however they didn't offer the next generation hardware. I opted for Alarm Grid for that reason, and am exceedingly glad that I did. These guys have consistently been top-notch. They are very prompt, professional, and are great at what they do. I got my system quickly, and it set up easily with the YouTube videos they provide. I got scheduled to get the system registered with them, and they were able to accommodate an earlier opening I had to come available. They were patient, helpful and courteous through the registration process. Alarm Grid has since emailed the certificate to my insurance company. I honestly can't say enough great things about Alarm Grid. Thanks Sterling, Frank, and Connie!
Alarm Grid came to my rescue after I bought a Honeywell Lynx 5200 system from Amazon. I had understood that this was a self monitoring system that I could connect to my Wifi and it would send me notifications via text. Boy was that not the case. I spent hours trying to configure it.
After contacting Alarm Grid they set me straight. I spoke with Sterling who was very generous to set me up right then and there. It turns out that the system requires some type of connection to the Honeywell servers. Alarm Grids self monitoring service does this for only $10 a month, and no contracts!
I'm 57 so I've been around a while. It is so nice to call a company and get fantastic customer service. It is so rare these days. Either through email or over the phone, Alarm Grid was exceptional in helping me out. I'm so glad I found them and I highly recommend them to anyone with any alarm system.
Our old wired security system's motherboard bit the dust recently, and I began to research my options. Luckily, I found Alarm Grid. I was very impressed with the videos that Sterling has done on youtube. So I purchased a Lyric system from Alarm Grid. Sterling saved me a lot of time, money, and aggravation by recommending the purchase of the 5800C2W which allowed me to reuse almost all of the wired sensors that were already installed in the house. If you use the 5800C2W, I highly recommend watching Sterling's video. You'll then understand the quirks of linking it to a Lyric system. Activation and registration for self-monitoring with Total Connect 2.0 through Alarm Grid could not have been easier. In the end Alarm Grid is outstanding for the DIYer that wants to use the best Honeywell can offer in security systems.
In researching security systems, equipment, and options online, Alarm Grid often appeared in searches via Google and, having now worked with them to install and establish monitoring of our system, it is apparent why they are present in all of these searches. The articles and information on their website have been a tremendous help in understanding all of the critical pieces of a security system. The advice in the articles was always presented in a non-biased manner; other websites always seemed to be trying to selling you something, first, and providing information a distant second. With the information on Alarm Grid's website, I was able to select, purchase, and install all of the components necessary to monitor a 4,350 sq-ft house. Based on this positive experience during installation, I selected Alarm Grid for monitoring, as well... and I am glad I did. Having been convinced they employ robust monitoring/central station technology, I was happy with the broad selection of monitoring plans that are priced very competitively and fairly (with no contracts/extra fees!). Response and activation upon ordering was prompt, courteous and professional. The activation went very smoothly... and the end result was a security system with all of the features I was hoping to achieve. As an added (and perhaps most-important!) bonus: my wife finds the system easy to operate and feels very confident it will protect the house and family.
Alarm Grid provided excellent support to me on a commercial project that involved an IP and cellular backup connection, as well as a host of wired and wireless detectors. This was my first experience with Honeywell panels and i could not have done it without their great support. The customer uses Alarm Grid's monitoring service and is pleased with the system, and particularly likes the Android and iPhone apps for the system.
I like the fact that I can install an advanced system knowing they have my back when i need support!
I was disappointed at first when I had presale questions and was referred to the community forums and public information rather than getting real time verbal information. However, when they heard of my discontent, I got a personal phone call and an apology from them and we determined that it was a misunderstanding. Consequently, They answered my questions and all is well. They are very helpful people and will likely monitor the security system that I am assembling.
While looking for an alarm system for my home, I decided to look through Yelp reviews to find a good company. After speaking to a rep over the phone he explained it was the system they only sell for do-it-yourself type of alarm to have in your home. Customer service was great in explaing the details, but it was not what I was looking for.
After being burglarized, we reluctantly decided that the risk was great enough to justify an alarm system. Looked at several options, and Alarm Grid's online presence convinced me that, 1.I could do this myself and end up with a system tailored to our needs, and 2. We could save money in the long run.
I used Alarm Grid's online tutorials to learn more about security systems than I ever hoped to, but it's a hard would out there, and the alternative isn't pretty. The one time I couldn't find what I was looking for, a quick call to Alarm Grid got me the answer right away.
These guys are smart, patient and reasonably priced. I definitely recommend Alarm Grid to anyone shopping for a DIY system, or monitoring services.
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We love our Brinks security system. We have not had any problems with them or the alarm. I feel comfortable knowing they are watching our home. We will continue to use Brinks Security. Would recommend them.
View More ReviewsAfter doing research on the net and reading reviews I decided to contact LiveWatch to get a security system for our second home. I found them to be really knowledgeable and very friendly. They shipped me a system that arrived two days later and set up a time for an activation call. The activation call is not only to activate your system but for them to help you with any issues you had installing the system.
The system was simple to set up and only took about 30 minutes to install everything ( putting sensors on windows,doors, motion,etc). Their equipment is very modern with touch screen and can be accessed via smartphone if you desire. After installing the system in our second home I was so impressed with LiveWatch customer support that I decided to replace our aging system in our primary house.
Their contract is month to month so not expensive lock in .
The customer service is first rate and I highly recommend these folks.
It hurts when you have to cancel service with a business you have zero complaints about. After researching a number of home security systems last year, I chose LiveWatch Security b/c of their pricing and service options. I haven't been disappointed at all. Their customer service is great (knowledgeable, prompt, professional and friendly) and I had zero problems with the security system - and cancellation happened without any hassle. The only reason I'm canceling my service is because I'm moving to a new home that won't require another layer of home security. But, as I told the customer service guy today - if I require the service in the future, LiveWatch will be the first company I contact.
I've been so pleased with our security system! It started with our sales security expert named Tim H. He was wonderful and answered my million questions. He was very patient and helpful. Then when we activated the guy who helped us was fabulous. We had a few issues and he took all the time we needed to feel comfortable with the system. We have had the system over a month and love it. Easy to use and makes us feel secure and comfortable. Thank you Livewatch!
We've had this security unit for 12 years, but Brinks just took over last month. I first got the unit because it was cheaper at the time. And it still is. I had to get them lowered a couple of years ago. The security equipment has been excellent. There was a time I accidentally opened the door and was not able to get the alarm turned off in time. The response time was good. I would recommend Brinks because I've had good service out of it.
This is the worst customer service I have ever seen. They made me signed the contract by showing some free junk and one of it is SkyBell doorbell. It stopped working in 3 months and their support team went over and over again several times before they send technician. Finally the technician discovered it as defective unit and send report to Brinks for replacement.
We had an alarm installed (incorrectly) from Moni in September of 2017. We had to have sensors moved and replaced several times. We purchased new windows, and 2 weeks prior to the installation tried to schedule a Moni tech to remove sensors, and reset when windows were done. They refused. Told me to just take them off, and put them back on with double-sided tape. Sensors were damaged in removal, and I have been trying to get someone from Moni (now Brinks), since February. No luck. Impossible to get anyone on the phone that has any understanding or authority to help me. Why pay the monthly bill?
I renewed my contract with Moni and then they transferred over to Brinks. During the process, I had gotten an email on the 26th saying they were going to Brinks. I asked what that meant and they said that Brinks is taking ‘em over and that they’re selling out to Brinks. I asked if it was still gonna be the same service and I was told yes. However, it wasn’t. Some of the costs have gone up from what they originally stated to me. Before, when I called and the guard the came out, it cost 20 bucks. They sent out a guard about a month ago and I sent a check to them, but they said they haven’t received it. It was for $40 and now they’re trying to charge me $45. I thought it was quite expensive to send a guard out.
I purchased a contract through Moni Security, which was just bought over by Brinks Security. I was stupid enough to get sucked into a 5 year contract for a lower payment. From the first couple of weeks and thereafter, I have had no end of grief. I was quoted a price of 53.00 with a video bell, the bell worked for a short time, then stopped working. After months of calling, they wanted me to pay to fix the doorbell which was an issue from the beginning. After many phone calls, they sent a technician who said the doorbell was defective and replaced it without another video doorbell which also worked for a short time and went out.
I originally signed up with Point Security which was taken over by Monitronics, then taken over by Brinks. I did not want to go with Brinks security because I had them before and was not pleased with them then. That is why I got a smaller company, so I wouldn't have to worry about dealing with a big company that could care less about their customers. Now, I have been told that Brinks has taken over the company and the only way out of the contract is to pay it off completely! I waited on the phone one day for 30 minutes to get transferred around and then hung up on.
We signed up with Monitronics Security about 6 years ago. We have had the system turned off during that time more than it has been on. Problems with batteries going low and continuous "beeping noises". I continued with the system until March 1 of this year. March 1, I contacted Monitronics to cancel the system. I was offered several options to continue the service. I said "no" to every one, letting the person know I don't want the system. If I changed my mind, I would contact them.
I called Brinks when I noticed my bill had doubled. They said they would lower my bill back to where it was before Brinks bought out Moni who was my old security company. Today I get a letter from Brinks stating I had agreed to extend my contract another 38 months. I MOST CERTAINLY DID NOT!!! I never was told anything about having agreed to another contract. I told them I had sold my house and would be closing on September 17th, 2018. We would be moving. I called them to cancel my service and they said they would lower my bill. This letter I received is the first I'm hearing about a new contract. Now you best believe I'm going to cancel my service. I hope that call was recorded. Because the word contract was never discussed. How can they do this without my consent?
Just wanted to set up an online account, so can pay our bills on time, but as we tried to set up, it says you already have one, which we don't, it is brand new account. Started in June. Called the person who signed the contract with us, and set this account up, said she can not help, and we can not find anybody to help, so the bills were late last month, and will be late this month, because they are not mailing it by post, sending it by email, but there is no way we can pay. Lazy people! So frustrated!
DISHONEST - BEWARE! I agreed to a 1 year contract, cheated into 3 year contract without my knowledge! Brinks won't budge! 2 years ago, Monitronics came to my door sold me an amazing deal on an alarm system, the rep walked away leaving a flyer and he wrote no contract, monthly 19.99. I get mail a few days later saying I need to sign a 3 year contract and it's $75/mo. I said no. So we negotiated, I shopped around, we settled on 1 year contract, at $50/mo, no upfront costs, alarm system was complimentary. I felt that was fair.
I have been with Moni now Brinks for the last 3 years, and haven’t had to much trouble with them but renewed my contract this year due to the increase. I wish I hadn’t because ever since, I’ve had more false alarms in the middle of the night and now this fire alarm went off at least 5 times this morning and my screaming granddaughter was terrified. When a customer service person called my phone, he didn’t help. He just put me on hold and another person would answer and I’d have to repeat the same thing while the piercing noise continued.
I've had Moni (now Brinks) for almost 2 years. I signed a 3 year contract with them that guaranteed a specific rate for those 3 years. I assumed they would stick to the rate, so I wasn't really paying attention to how much they were auto debiting each month. Today while checking my bills I noticed that the rate seemed off, so I compared it to what my contract had and sure enough they are overcharging me. Within the first 6 months of the contract they began to charge me beyond the rate I agreed to. I was never notified of any price increase. It even says in the fine print that if the price changes then I am allowed to exit the contract.
I have had the absolute worst experience with this company. I initially joined up with Monitronics back in 2016, because there was a system set up at my house. I had a couple door locks added and paid on time every month like a good customer. I had so many issues with the service from the alarm not turning on, to failing door locks, to rude customer service, to the equipment shorting out my electricity by tripping my breaker box. When my contract expired in 2018, I called in to cancel my service after my two year term and they said it would be shut down. Then I got a bill. I called them to see what it was about and they said they sent me a cancellation email but it went to the wrong address and they said they apologized and would send another.
One year ago my family had a home alarm system by Monitronics installed. The services were good for a while and later off and on the system started having signal failure issues. We contacted the customer support number listed on our mobile app, and this has been the worst nightmare EVER! For starters the customer support is unprofessional, when you ask to speak to a manager you are denied the request. My family is so unhappy with this service now Brinks Home Security and want out of this contract. We are told you have to pay the full amount upfront before you can cancel. This was not told to us 2 days ago after spending 2 hours on the phone, cold transferred to the wrong dept, and back again to square 1. I hate the day Moni (Brinks) came into our LIVES!!!
The customer service was absolutely terrible. I ordered Brinks Home Security monitoring service with a nest secure system. When the system was delivered 2 days late I plugged it in as instructed but was unable to activate the account. After being on the phone with customer service and technical support for nearly 5 hours I finally discovered that the nest secure system wouldn't work because we do not have T-Mobile cell service coverage in our area. No one during the ordering process confirmed that the service would work.
I would give this company zero Stars if I could. When I first joined in the salesman came to my home. He informed me that I would be signing a 12-month contract for my home security. It is very unfortunate for me that I failed to read the fine print because I unknowingly signed a five-year contract rather than a 12-month contract. When I called a year ago to get my rate reduced since I was paying almost $50 a month for a service that I really wasn't even using because I never actually armed my stupid security system in the first place they never informed me that I was still under contract and offered to meet the price of the company I had threatened to switch to if I continued with a 12 month contract.
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