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ADT is one of the most well-known home security companies in the United States. They work with a variety of independent service providers that install and service ADT solutions across the US. In terms of getting the job done, ADT is one of the most trusted solutions and has the largest customer base of any home security company in the US. That said, over the years, newcomers have challenged ADT with upgraded equipment, more smart home features, and competitive pricing. ADT is still the biggest, but innovation is sure to challenge.
Protection 1® is a division of ADT, which specializes in full service home and commercial security implementations. They focus on having a highly valuable customer service experience, which is reflected in many of their scores online. However, what you get is a more expensive experience in terms of pricing. Additionally, there are some other customers and experts that have described issues with the equipment quality.
We recently purchased our first home, and decided to go with ADT for security. Our technician, Donald K, did an excellent job installing our system, explaining everything, and ensuring we had the best system for our home. I felt as though he genuinely suggested the best options for us, based on what he would do if it were his own home. And to cap it off, he was super friendly.
Ask for Donald K!!!
***Other commenters mentioned a 3 yr contract, this is FALSE as the state of CA mandates that contracts max out at 2 yrs. The misconception is due to ADT's standard forms since the other 49 states don't have this state-imposed limitation, so the form states 3yrs. Donald crossed out the 3yrs on our form and had us initial by it. No big deal.
I would like to start by saying LUAY H. initial contact, follow-up, and customer services were impeccable. I was so impressed with the professional, quick, and easy set up that happened in my home on the follow-up visit. He was skilled, and neat in installing the cameras, ring doorbell, and updating my alarm system. Luay made me feel so comfortable with updating my system and adding the ring doorbell. The hard part should have been teaching me how to use the updated equipment, and he was so patient with helping me add the apps to my cell phone and how to work the additional equipment, which is no easy feat! I can only say that Luay who works for ADT made me feel safe, comfortable, educated, and confident with how to work my system. I recommend and hope other customers can get the same experience that I had with him because he made me a believer in ADT. Last but not least, I cannot stress how important customer services is to me and how imperative this job was to my family; to get my ADT system updated and working. I was on the edge with going with another company and because he was so REINSURING, HUMBLE, AND EXPLAIN how the different parts of ADT work he kept me wanting to continue being an ADT customer. Thank You LUAY... #yougotthejobdone!
I called ADT over a technical issue and was not in a very good mood. A very nice lady whose name was Sherry helped me and she was so kind even through my grumpiness. I wish all employees could be as nice as her and as patient. I would like to thank her, Sherry, for putting up with me and I apologize for venting my frustrations on her. After I hung up I realized how hard it is to be in customer service and to be able to maintain grace and dignity. Sherry was an excellent customer service employee and provided exemplary technical support.
They do good work. If you hate ADT it's because you purchased from an authorized dealer. Do not do that. Buy directly from a corporate representative. You pay a little more but the quality is so much greater.
Wow best customer service and user friendly security system ever! Thank you so much Luis Fajardo for going above and beyond, and giving me peace of mind! Thanks to you I will be referring friends and family to ADT. Thank you again your outstanding customer service and hard work....it does not go unnoticed!
Francisco did a great job. We have had ADT install systems in multiple homes and this was the most complete and professional install yet. Highly recommended
Okay, so, I just purchased my first home, and wanted an alarm to make myself and my wife feel safer. I was on my Bank of America credit card online account, and noticed that had a cash back deal for ADT, so I thought, great! Of course, it wasn't through ADT directly, it was through Protect Your Home, which is an authorized ADT retailer. I called the 1800 number and set up the appointment and was charged the $100 installation fee immediately (it's ok, I'm getting $100 cash back through BofA anyway). During the phone call, they upgrade my package to include 2 keypads, 2 keychains, and $700 in extras. I thought great! Fast forward to the day of the install, the guy showed up early (which was great, except we were having Fios and a new water heater installed at the same time, so him being early made it even more crazy!) Off the bat, I had kind of a negative reaction to him, because I told him Fios was here and they are installing a phone line for you to connect to. His response was, oh, we don't need that, everything is done wirelessly now! My first thought was great, but I'm also not an idiot. So, I said to him, great, as long as its the $27.99 that we agreed to. He told me it wasn't but we can talk about that, which I then replied that as long as its $27.99 that we agreed to, then we can talk. At that point, he drills a hole where the main keypad would go, took him a while (not his fault), and then installed the keypad. We then went over all of the windows and doors, and everything fancy thing they sell. They then quote you an absurd price if you install every gadget they sell, it came out to almost $6K! Of course, no one buys every gadget, so he then takes some of it out, and quotes me around $2500 for the installation. At this point, I was really upset, because I'm not paying that kind of money, that's absurd. So, little by little, you can reduce the pricing by getting the regular window/door senors instead of the better ones, get one keychain instead of 2, one motion sensor, etc. After spending 20 minutes trying to get the price down, it got down to a more reasonable $250. Again, I'm not stupid, I know they upsell, I kind of expected it, but do it in a ethical way! They also try to upsell hard on the Pulse $52.99 package, but as long as you keep saying no, they have to give you the basic $27.99 package. So, after he installed everything and tested it, he had me sign the contracts, sign here, initial here, etc. Everything was fine, except the next day, I was charged another $96 on top of the $250 charge that was for the additional sensors/keypads/etc, which I did not authorize! It turns out, in the contract (which they do not tell you), you are agreeing to pay a prorated amount of your current month + next month's amount, but not for the monthly rate you agreed to, but for the $52.99+tax, regardless of the monthly price you signed up for. It is actually written into the contract, and they conveniently skip over it. At this point, I've had enough and contact ADT customer service directly. They have been great, they refunded me the overcharge amount, and have guaranteed I will be billed $27.99 per month starting next month. So far, I am happy with ADT, but buyer beware, if you use protectyourhome, this is what will happen! This is how they make their money, they don't do it ethically, they overcharge and upsell and hope you don't notice. But if that happens to you, contact ADT directly, they will fix whatever you were overcharged.
This company is a scam. Plane and simple. ADT actually canceled my service because when ATT canceled its 2G network they could no longer get cellular service in my area. Now "Protect Your Home" attempting to extort $569 from me. Collection calls twice a day and hangs up when I answer. They only leave messages when I don't answer.
I've been shopping around for a Security system. These people call me Saturday morning, she asks my address and asks me to verify the last 4 of my SSN. I was like why do you need my SSN I just want to get information on packages and know what prices will be monthly. She said that they are offering $800 in free equipment and to go any farther they need the last 4 of my ssn to see what packages I'll qualify for. So I give it to her. Next thing out of her mouth is install dates. I say I'm not trying to install I wanna know what you offer and what the price is. She says again they give $800 free equipment. Mind you that include siren door sensors. So nothing extra literally make you get everything separate. So again i say that's not what I'm interested in. I want a quote for standard security 2 doors with a door keypad and a camera. She puts me on hold and her manager gets on the phone. He was SOOOOOOOO RUDE! mind you this whole time I'm just trying to get information. I ask him about the camera and he says yea we have everything if you dream it adt can do it. Then I say AGAIN I'm just looking for quotes. He tells me they don't do quotes I have to have an install and the tech goes over prices and packages! Wtf I'm not signing up for nothing without information. This guy wouldn't even tell me how much a camera was, or the service fee. SCAM! So then I say well I'll have to think about it I'm not trying to sign up for something I can't even get information on. Then he says well we already ran your credit.. WHAT THE ! Today (Sunday) credit karma alerts me of a hard credit check. These people are THE WORST!!! Beware go somewhere else do not even answer the phone. I'll be calling headquarters! When I say this guy was rude I mean it! He made me feel so dumb. I used to work customer service so it takes a lot for someone to make me feel stupid this guy was awful. Before he hung up on me he says you'll have to pay for all your equipment then. WTF!? Who are these people. STAY AWAY
Saw an offer through my bank (PNC) that would reimburse you for installation fee so thought to myself, "Why not!" When I initially spoke to the ADT rep, I told her my specific reason for an alarm was to have alarms on my door to notify me when open since I have little ones and an in ground pool in the backyard. She said, "Not a problem" and even threw in an extra door sensor to the "free" package. Fast forward to day of the technician coming out. We went over what I was getting (the basic package) and why I was getting it...door sensors for kiddos. He went around and installed the keypad, sensors, smoke detector, etc. He then spent the next THREE hours showing me every piece of equipment he had, why it was important I focus on security vs. just the door notifications, and tried to get me to sign an agreement over $10,000 for all the bells and whistles. Whenever I tried to stop him, he told me he was going to go over it anyways. He even had the balls to tell me that he "cared more about my family than I did" since I wasn't focused on security. WTF?! The next day, I noticed an $82 charge on my card that was explained to me was going to be the prorated for this month and next month's services. The contract amount was for $27.99/month so obviously $82 is way above contracted price + prorated amount. Needless to say, I called the company and CANCELLED everything and had them remove their sh*t from my house. I even forewarned them that the technician coming out better not try to waste my time convincing me otherwise. Of course, that in itself was a fiasco. Tech showed up 2 hours early when no one was home. I had to call the company and have them sent back at the appropriate time. They left my outlet covers off, drywall everywhere, and just ripped wires out of the wall. I would rather buy a SimpliSafe system with no monthly service fee than use ADT. It comes out way cheaper in the long run.
Please whatever you do, don't use this company or their services. Thankfully I had read the other peoples' comments on yelp before I committed to these folks. The reviews are really accurate, what other folks detailed below is exactly what happened to me. They promise to throw in a free this and a free that and charge you $90 or a $100 or something like that just to even make an appointment to come to your home. Then it's SO hard to get that money back, even when you cancel that appointment and go with a different more reliable company. I've used ADT previously, so it's not ADT that's a problem, it's just this "Protect Your Home" folks that are a problem. The manager actually yelled at me over the phone because I was trying to cancel the house visit appointment!
THIS COMPANY IS ATTEMPTING TO SCAM ME. I have never signed up for their services. They are attempting to collect money from me, including calls up to twice a day from multiple numbers. Please avoid this company at all costs!!!!
If I could I would give it a lower star. everything said in previous comments related to scam is true. I wish I had looked at Yelp comments before buying the package with Protect Your Home to get ADT system. Promises of free installation and $100 gift cards did not happen. At installation I was given an estimate of over 5K for equipment (off course they tell you this after installing the monitor on the wall). When rejected they brought it to over $150. so disappointed.
If there are any negative star, I would happy to do so. It is a big scam. They will put holes in your house and then ask for get more stuff for paying a high amount. If you don't take those stuff then they need to take system out and it will leave patches in your house. The other thing is it is not 27.99 per month. You will end up paying 52.99 per month with them.
I strongly urge to avoid this company.
Garbage service. NEVER use them.
They do nothing, charge a premium for service and are slow to call you back about any issues ... yet quick to install and leave you with a trashy system.
Do not use this company. There was to be no installation fee. It was suppose to $27.99 month.I had charges placed on my credit card without my knowledge. I was suppose to get a $100 gift card. Did not happen. I don't know how they get positive feed back, because there is nothing positive about this company. I can't stress it enough do not use this company or you will be burned.
I did not sign up with them as they force you to pay $99-first to schedule the first appointment. I asked if it's refundable and if so, where can I see that refund policy in writing. They said they don't have it. That was the deal breaker for me. I understand the people on the phone don't control that. Normally, I'd give 3 stars if that were it. But 2 things from the experience I had on the phone with them made this a 1 star review.
To be clear, Protect Your Home is a 3rd party company separate from ADT. They also send out 3rd party technicians - not ADT technicians. So your relationship and payments are handled with Protect Your Home. NOT ADT. This is a common business operation, but from reading other reviews this seems to be a big part of the problem.
My experience - The first person I spoke with was nice, but before answering my question on if there was a refund policy in writing on the $99-first appointment booking fee she sneakily ran my credit without being clear she was about to do that and without my permission.
After telling her that me not being able to see the refund policy in writing was a deal breaker, she put me on with a manager to try and help. He initially jumped on, was nice, asked me why I was calling in, and then offered me a better deal on the service. He never acknowledged my only, primary concern. So I told him what my concern was and I explained I had a "rip off" experience in a similar type of deal with another big company before. He continued replying only by basically just verbally promising that won't happen and that there was no way to get that refund policy in writing to me. Which I accept from him, no worries there. But he continued to try and "save the deal" even though it was dead for the reason I clearly explained to him. The call wrapped up by him continuing to try and speak over me. As well as spoke to me condescendingly towards the end. Which confirmed what other reviews said about how they are only focused on closing for the appointment regardless of the customer's concerns.
Things that they say to be aware of when they try to overcome your objections:
- "By saying how ADT is a huge, great company. And how THEY would never do that." But THEY (Protect Your Home) aren't ADT
- "We have been in business for a long time, we wouldn't be in business if we lied." This doesn't make sense as you can be in business and still lie - just look at Time Warner Cable. Also, for them it's stupid to say because of all the bad reviews they have on Yelp and other websites.
- "We will send you that language after we run your card." This doesn't make sense and is what the last rip off experience company I had said.
I'm going to try and work with ADT directly. I would recommend that for others too. Hope this helps.
For the short answer: DO NOT USE THIS COMPANY FOR YOUR SECURITY SYSTEM!
1. We were told it would be only 27.99 per month for service
2. Was only suppose to have a installer come out to see if previous alarm system in home was able to be "taken over"
3. Installer who came our said out previous system was being ran through a telephone line and not cellularly (we were under impression that previous system was cellular)
4. Installer said it would be 47.99 for cellular system
5. We told installer would have to think about it since we were told differently prior
6. installer became angered and irate and said "this is how i make my paycheck" and it would only take an hour
7. Finally we just went ahead and decided to get the system installed that day.
8. After a 3 HOUR installation the installer tells me its going to be 52.99 for the service with taxes (which doesn't add up in my area)
9. We were suppose to get $1,800 in free equipment, after installation the installer told me he had used up all the credit but could not explain how it added up to $1,800 with what he installed that was not able to be "taken over"
10. He went over the contracts and everything and said i had 3 days to cancel with no questions asked. Also 2 hours after leaving the system did not work and had to call to troubleshoot.
11. The next day I called to cancel the old security system, in the middle of canceling i asked the agent to double check what type of system we had through them and she said cellular.
12. At this point i realized the installed was a misleading liar who came into my house lied to my face and said we had a different system to get us to pay more per month.
13. That same day i called to defenders and told them to cancel the contract - the representative said i will get a call from their loyalty department to get everything taken care of.
14. The system continued to not work for the duration of the time we had it and i was told a technician would come out to troubleshoot but nobody ever did
15. on the 5th day after installation i finally got a call from loyalty department and the lady had the nerve to tell me she could not cancel since it was beyond 3 days when i had called in the day after install to cancel
16. After 2 WEEKS for talking to multiple departments and getting the run around, a person with common sense at this company decided to cancel the contract since i called day after but was not helped properly.
17. Its now been 3 weeks since cancelling and I still have not received my refund for installation. every time i call they say should be done in 3-5 business days
Well see how long this goes, but hopefully this draws attention and the people who have appointments for defenders to come do a installation this otherwise now. Really shocked that ADT partners with a company like this, we have since went back to out old security system through MONI
Worst company and service in my lifetime. They mislead you into a contract. Sell you unnessary equipment and do not account them correctly. Even if you return the equipment they do not document and do not pay you back. They do not provide you copy of your updated agreement. Would not give you any confirmation on the equipment they take back. Later on you are batteling between them and ADT. ADT another horrible company doesn't keep the contracts updated and ask you to follow up with them and they keep charging you unfairly. Please say no to these kind of business does. Horrible people and company.
It's not a surprise to see 1 star reviews here. I was researching ADT authorized dealers and I responded to one of their flyers and gave them a call. For a start, they only offer a handful of wireless sensors and the rest are wired. Even worse, before signing anything I was asked for credit card details prior to someone coming out for an appraisal. I did this and then 15 minutes changed my mind and went with American Home Alarms (5-star reviews). After calling to cancel and get a refund of the installation fee I was told it would take 15-30 days. Err, for no services rendered I have to stand out of my $100 so you can hold onto it? Unacceptable business practice. I then called my credit card company, filed a false charge, got a refund and then blocked them from ever charging anything again. Bye bye.
False advertising. You will never get the monthly rate promised, you will not get all equipment promised. Don't do it. The only saving grace is that you have 3 days to cancel which I am doing.
DO NOT USE THIS COMPANY!!!
When I decided to install an ADT system for a house I was selling (yes selling!) I hired this company unbeknownst to me that they were a 3rd party alarm install company. I clearly told them I was selling house (they saw sign out front) & I asked them if I can transfer contract over to new owner without getting charged penalties; early termination fees, etc. & they said YES (of course I didn't read their multi page terms & conditions lol). Fast forward a year later... house is sold, I successfully transferred ADT account & guess who calls me? A Protect Your Home rep barking I now owe $720 because I cancelled my contract!!
I called ADT & they said since I hired that company they have no control over what fees PYH charges.
People just install a DYI alarm system like SimpliSafe & call it a day... $15 a month & no contract!!!!!
this is the worst company I've ever had to deal with.. I canceled after the first day. This company is so unprofessional. Its been more then a month since they received back their equipment and they still won't refund me the money.
the said their employee forgot to tell them that he took the equipment back, they said they would fix it .. i called again today ( a week later) and they still haven't had fixed the issue with their employee. They owe me $400.00 and they want me to wait ANOTHER two weeks to see a refund...
this company wants to take your money and they want to con you....
please stay away from this horrible company and their awful customer service!
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I have been with Protection 1 for the past 10 years and prior to them, I was stuck with ADT. I have never had an issue with the Protection 1 service and when I called with questions or an equipment issue, I received an answer or resolution right away. I am so very sorry they have merged with ADT, who I consider lower than scum. Guess it is time for me to move on as I had nothing but issues with ADT and have no desire to ever do business with them again.View More Reviews
I just recently moved from Las Vegas to San Diego into a condo with an old, out-of-date security system. Shortly after, I was approached at my home by a Protection One Rep by the name of Matthew Haynes. He was professional and courteous, and took the time to walk me thru all the great new features- cellular, cameras, etc. I took a moment to review the BBB rating and was pleased with their A+ rating. After signing a contract, my system was installed that same day. I couldn't be happier with the service I received, and will sleep better knowing my home is now secure. I HIGHLY recommend Protection One to anyone looking to secure the items they value most!
Protection 1 covered everything that I needed to make sure the house is secure. Their team installed the system in a timely fashion and was easy to work with. They did a great job and I'm very happy with them. I've also used the mobile control and I love it.
USAA Homeowners Insurance recommended two providers and I looked at both of them and they were pretty much the same. It came down to what was priced the best and I went with Protection 1. We've been using them for almost a year and a half and they cover protection of the house, the assets, and the people inside of it.
I installed the equipment because I was concerned about my security. During the first installation of the Protection 1 system, I did it myself. Instead of using two cameras, I used one camera as I did not know where to install the other things. I was not familiar with the functions of the equipment and how I should be dealing with it. I called the customer service number and asked them if they can send somebody to install the equipment but they said that they don't do it. Still, it was a very good experience. I was working a lot so I was able to use the web and mobile controls.
Installing the Protection 1 security device was very easy, and using their web and mobile controls is one of the highlights of having it. Their team walked me through the installation and spent as much time as I needed to installing it. Now when I leave the house at night, I'm not so worried about something that will happen because of the alarm system.
Protection 1 provided all of the protection at the best price and it was the best value of all the ones that I looked at. The installation went very well. The reps came, put it in and explained everything. They've also been very good at contacting us when we've not disarmed it properly. When we're in the house and sleeping at night or we're away, we know that we've got good protection with it.
I'd like to let you know that the service tech Vladimir in my area is wonderful! He is excellent at what he does, and he's such a nice guy, too. I feel very fortunate that it was Vladimir who was sent to do the job at our house today.
In general, the customer service from the main office is always helpful and willing to answer any question and solve any problem immediately. Each and every time we have called, we are dealt with in a very respectful, courteous, efficient manner.
I always enjoy recommending Protection 1's services to my friends with confidence.
Protection 1 deserves 100 stars. I had a system installed in my business last Friday. The installation was extremely quick. There were a couple of issues, so I e-mailed Protection 1 late Friday night, not expecting a response until Monday, if at all. I was delighted to receive a phone call on Saturday from a manager at Protection 1 headquarters.
First thing Monday morning an executive from Protection 1 in Kansas, one from Utah and one from the local office met me at my business. They listed to my concerns and offered me a solution that was above and beyond my expectations. By 6 o'clock, the installer returned and upgraded my system to one that far surpasses anything I could have even imagined. I'm able to lock and unlock the door to my business from my phone and have a 360 degree view of my business too. I can see what time employees come in and leave right on my phone.
As if that wasn't enough, I received a phone call the next day saying I was getting two months free.
I read a couple of negative yelp reviews, and they complain about the contract. In my experience, I was told the contract was 3 and a half years. Considering the free equipment and installation Protection 1 provided, I don't think it's unreasonable they want to make sure you keep the system long enough to make it worthwhile for them.
Based on my experience, I would highly, highly, highly recommend Protection 1. I haven't seen that kind of customer service EVER. I feel like I'm the President, and they really make you feel like they value you as a customer.
I must say, protection 1 is GREAT!! I recently moved to San Diego, and was looking for an affordable security system, this young man by the name of Sergio Lee was so helpful, he took REALLY GOOD care of me, secured my house with amazing equipment that I have not seen with any other security system companies I've had, and for a great price. They installed the system the same day and it was quick. I am beyond satisfied and the customer service is awesome! I recommended protection 1 to my mom and brothers and they are super happy with it. You wont be dissapointed :)
I’m from L.A. and everybody in Hollywood that has recording studios have Protection 1. I've used them for my basement studio since 2001. I have sensors and motion detectors, and everything works. It’s a great service. The thing I really like is that they answer their phones 24/7 and they are always there. And you don’t get a foreign country. So, you get somebody you feel like you can communicate with.
i recently changed my alarm service from ADT to Protection 1. A.J Murphy was our sales rep, he promised to lower my bill and provide me with any new equipment I needed. He was punctual to our appointments, knowledgeable, and came through with all his guarantees. Our technician (Alex Ojeda) was friendly and made sure we were completely happy with his service before he left. The App is working great and the system seems reliable, I would definitely recommend it.
Really don't want to even give them 1 star. We canceled service with our phone company and come to find out our alarm was no longer working. When a service provider came out he told us "this was our problem". We then tried to cancel service which took two months. After trying to get a hold of someone we found out you have to email them to cancel. Just when I though we were done with Protection 1 a bill came for cancelation of service due to a contract we were not aware of. Now its taken another two months, with terrible customer service to try to resolve the matter.
Honest review, the equipment is mediocre at best. I switched to protection one about 6 years ago from ADT which I really disliked. Now Protection 1 and ADT are the same company which make sense. I am trying to close my account, in the meantime I am bombarded with Protection 1 phone calls, at least six per day at my office. Stay away from them, use a local company or other options such as Arlo, etc. This service is garbage.
Protection 1 came out because we were having a problem with one of our window sensors. It turned out to be an easy to correct tamper error because the battery door on the sensor wasn't shut correctly.
The service person also cleaned up some wires in our control box, checked the battery and left.
A day or two later, we started having communication (BF) errors. Every day, the keypad would let out an annoying series of chirps and random intervals, many times well after midnight. I had to get up and clear them every time.
We scheduled another service call, and that guy tightened up some wires in the box. He said it might have been some loose connections. He left and a few minutes later, the error started happening again. I ran out to catch him and luckily, he was still sitting in his truck. He didn't know what the problem was but he came back in and installed a new transmitter for a different cell carrier, because he said our signal strength would be stronger.
The errors continued and we scheduled yet another service call.
A different service guy came and reverted us back to our original cell provider, the one with the weaker signal strength. I asked what we should do if this didn't fix the problem and he said we'd have to go with an internet line which we'd have to pay for. I'm not paying extra to fix their problem. We've had our system for many years and everything has been fine until now.
When I signed the receipt, he said "That's your signature??!!"
Yeah, what's wrong with it?
He said, "I dunno if they're gonna accept it". Who is he to criticize my signature?
Then he mentioned that he had alerted my wife about a wasp nest above our door. I said yes, I think I'm gonna leave it there.
The door to door sales scheme should have been my first indication this is not a credible alarm system. Good companies don't need to go door to door. After installation you are on your own. Low battery because your equipment had been used before will cost you at least $150 to fix. The equipment was faulty and falling off the doors and windows within two weeks that set alarms off every time. I finally bought out the contract when the system went down and they would only come out if I would pay the house call without any kind of estimate or limit. Equipment replacement is out of the question. After I paid it off I tried for 2 months to get them to honor their contract and come and take the equipment away. All they say is to get an electrician to take it out....I finally did it when I realized when a flimsy set up it was. This is not a good security company to go with. I now have simply safe and am very pleased.
I signed up for protection 1 and they were all too happy to come out on a Saturday to install the system. Not even a month later, one of the sensors is saying low battery. Now they say they don't schedule after 5 or weekend appointments without an extra emergency charge. This is ridiculous! It's been a month. Now I'm stuck in a 3.5 year contract with what looks like is going to be awful service. Wish I had read more reviews prior to going with protection 1.
Stay FAR AWAY! This is the Exact Opposite of feeling Secure!!
I have been a customer for 6 years. On the 6th year, I had sensors sending out false alarms every week to 2 weeks. Police had been dispatched 2 times. LAPD Charged ME for the 2 false alarms. Protection One Promised me (after calling local General Manager Craig Ferguson) they would replace my 6 year old sensors and Upgrade me to ESecure 2.0 and lower my payment from $53.99 per month to a lower payment of $39.99. with No Contract. They even scheduled an Install Date of that Monday August 1, 2016.
When the technician (Vladimir Krushevsky) arrived, he said he was only there to see what type of sensors he needed to order and he would get right back to me. Please be aware that I have taken over 6 days off recently for FALSE Alerts from Bad Sensors (he is ALWAYS the Technician that comes over ).
No one ever got back to me.
I called to follow up and I spoke with BRITTANY at 1-866-628-8422 and she was very uncaring. She said they would now only lower my payment $5.00 and will only replace 2 sensors WITH a 4 year contract. When I asked Brittany why they would not honor their agreement, she said that their was a mistake in communication. I READ THE ORDER Request on Vladimir Handheld Device. There was No Mis-communication.
This Alarm Company is HORRIBLE at honoring their word, or even having one second of concern about their customers. Not One Apology for all of the false alarms, 2 police charges, NOTHING, NADA, Ziltch.
Consumer Beware! Let me start with saying that I had Protection One 4 years ago at a rental property. No problems. Satisfied customer.
I now own a home and called for a quote for a home security system. What I wanted was someone to come out to my house and give me an assessment of needs and get a price quote. I called a number on the Protection One site.
Long story short, after 45 minutes on the phone, in order to get an appointment, I was asked for my ss number for credit purposes, my credit card number for processing and a 10 page contract to be e- signed, BEFORE an appointment could be CONFIRMED.
The "beware" comes with the one liner in contract which said, I had 3 business days, to cancel once I e-signed. My appointment was 3 days away, which means the window to cancel would be over, before installation! It did not say 3 days from installation, but 3 days from contract signature.
I did not sign the contract but called for further clarification. First off, I was hung up by one representative who said that I could cancel, even though the language was very clear I couldn't. I then called another representative to ensure my appointment was cancelled. Again, I did not sign anything. I was given a call from a regional manager as a follow-up.
He confirmed, that had I signed, I had 3 days from signature. He also said that the representative I was talking to initially was from a SUBCONTRACTED SALES COMPANY. AHHH there lies scam! He offered to have one of their internal reps come out, with a contract to be signed "at installation." When I asked why I wasn't offered that at the initial call, he once again deferred to their "sub-contracted" representatives and apologized.
Well, these subcontractors now have personal information and my credit card number! If I would have signed, legally, I'd be screwed, with a three year contract!
They will never have my business. How many people sign things blindly, only to be taken advantage of?
This is not an ethical company. Buyer do beware!!!!
This company is a total SCAM!!!!!!!!!!!! They sold me a so called Do it yourself System .... but referred to it as some new technology... Their product does not fit on any of my windows or door jambs ... so they WILL NOT help me . They have no solution for a system that works for me . They basically say since it has been past 14 days , even though they sent me a bogus package with equipment that does not work for my windows or doors , basically it isn't my problem . DO NOT USE THIS Company !!!!!!!!!!!!!!!!!!! They will not let me out of my contract or give me anything that will fit my windows. They offer no alternative !!!!! I have been paying monthly for last 6 months and sensors are still in the BOX and they will not help me !!! I am going to get a lawyer involved. Terrible customer service
AVOID this alarm company. The salesmen are smooth talkers, but once they have you on contract they don't give a flip about you. Worse, they know they have you on contract and act like smug jerks. Good luck getting good service out of them after that. Just look at all the other one star reviews they have--I wish I had!
My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department.
P.S. When Protection 1 sent their technician to pick up the equipment that was here (the only time they came here since the installation), the P1 Tech complemented us on the new panel we had had installed by their competition.
How can you give a company a zero????
I have been with Protection One for 17 years. I will not go into on here but I will tell you, DO NOT DO BUSINESS WITH THEM!!! Not only have I canceled, but have told as many people as I can yo cut your ties. I am in the process of preparing a letter to the top 5 executives of Protection One which will be mailed certified to a location that took me hours to find. Sirry, no hiding from me. Can't wait to tell them how I was treated, with names and even copies of e-mails. And, they just merged with ADT which is not a positive for them, even though their reps think it is. After my letter is sent and received, I will be posting on social media my experience, contacting the Better Business Bureau and contacting a reporter in their Corporate Office city location. I will not be treated the way they treated me.