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ADT is one of the most well-known home security companies in the United States. They work with a variety of independent service providers that install and service ADT solutions across the US. In terms of getting the job done, ADT is one of the most trusted solutions and has the largest customer base of any home security company in the US. That said, over the years, newcomers have challenged ADT with upgraded equipment, more smart home features, and competitive pricing. ADT is still the biggest, but innovation is sure to challenge.
Guardian Protection is a regional home security company based in Pennsylvania. They service those in the Eastern and Southern US. They have some good reviews from customers when it comes to their equipment quality and also they have a best price guarantee, which is pretty interesting. The biggest negatives were that there were some reports of issues with customer service.
We recently purchased our first home, and decided to go with ADT for security. Our technician, Donald K, did an excellent job installing our system, explaining everything, and ensuring we had the best system for our home. I felt as though he genuinely suggested the best options for us, based on what he would do if it were his own home. And to cap it off, he was super friendly.
Ask for Donald K!!!
***Other commenters mentioned a 3 yr contract, this is FALSE as the state of CA mandates that contracts max out at 2 yrs. The misconception is due to ADT's standard forms since the other 49 states don't have this state-imposed limitation, so the form states 3yrs. Donald crossed out the 3yrs on our form and had us initial by it. No big deal.
I would like to start by saying LUAY H. initial contact, follow-up, and customer services were impeccable. I was so impressed with the professional, quick, and easy set up that happened in my home on the follow-up visit. He was skilled, and neat in installing the cameras, ring doorbell, and updating my alarm system. Luay made me feel so comfortable with updating my system and adding the ring doorbell. The hard part should have been teaching me how to use the updated equipment, and he was so patient with helping me add the apps to my cell phone and how to work the additional equipment, which is no easy feat! I can only say that Luay who works for ADT made me feel safe, comfortable, educated, and confident with how to work my system. I recommend and hope other customers can get the same experience that I had with him because he made me a believer in ADT. Last but not least, I cannot stress how important customer services is to me and how imperative this job was to my family; to get my ADT system updated and working. I was on the edge with going with another company and because he was so REINSURING, HUMBLE, AND EXPLAIN how the different parts of ADT work he kept me wanting to continue being an ADT customer. Thank You LUAY... #yougotthejobdone!
I called ADT over a technical issue and was not in a very good mood. A very nice lady whose name was Sherry helped me and she was so kind even through my grumpiness. I wish all employees could be as nice as her and as patient. I would like to thank her, Sherry, for putting up with me and I apologize for venting my frustrations on her. After I hung up I realized how hard it is to be in customer service and to be able to maintain grace and dignity. Sherry was an excellent customer service employee and provided exemplary technical support.
They do good work. If you hate ADT it's because you purchased from an authorized dealer. Do not do that. Buy directly from a corporate representative. You pay a little more but the quality is so much greater.
Wow best customer service and user friendly security system ever! Thank you so much Luis Fajardo for going above and beyond, and giving me peace of mind! Thanks to you I will be referring friends and family to ADT. Thank you again your outstanding customer service and hard work....it does not go unnoticed!
Francisco did a great job. We have had ADT install systems in multiple homes and this was the most complete and professional install yet. Highly recommended
Okay, so, I just purchased my first home, and wanted an alarm to make myself and my wife feel safer. I was on my Bank of America credit card online account, and noticed that had a cash back deal for ADT, so I thought, great! Of course, it wasn't through ADT directly, it was through Protect Your Home, which is an authorized ADT retailer. I called the 1800 number and set up the appointment and was charged the $100 installation fee immediately (it's ok, I'm getting $100 cash back through BofA anyway). During the phone call, they upgrade my package to include 2 keypads, 2 keychains, and $700 in extras. I thought great! Fast forward to the day of the install, the guy showed up early (which was great, except we were having Fios and a new water heater installed at the same time, so him being early made it even more crazy!) Off the bat, I had kind of a negative reaction to him, because I told him Fios was here and they are installing a phone line for you to connect to. His response was, oh, we don't need that, everything is done wirelessly now! My first thought was great, but I'm also not an idiot. So, I said to him, great, as long as its the $27.99 that we agreed to. He told me it wasn't but we can talk about that, which I then replied that as long as its $27.99 that we agreed to, then we can talk. At that point, he drills a hole where the main keypad would go, took him a while (not his fault), and then installed the keypad. We then went over all of the windows and doors, and everything fancy thing they sell. They then quote you an absurd price if you install every gadget they sell, it came out to almost $6K! Of course, no one buys every gadget, so he then takes some of it out, and quotes me around $2500 for the installation. At this point, I was really upset, because I'm not paying that kind of money, that's absurd. So, little by little, you can reduce the pricing by getting the regular window/door senors instead of the better ones, get one keychain instead of 2, one motion sensor, etc. After spending 20 minutes trying to get the price down, it got down to a more reasonable $250. Again, I'm not stupid, I know they upsell, I kind of expected it, but do it in a ethical way! They also try to upsell hard on the Pulse $52.99 package, but as long as you keep saying no, they have to give you the basic $27.99 package. So, after he installed everything and tested it, he had me sign the contracts, sign here, initial here, etc. Everything was fine, except the next day, I was charged another $96 on top of the $250 charge that was for the additional sensors/keypads/etc, which I did not authorize! It turns out, in the contract (which they do not tell you), you are agreeing to pay a prorated amount of your current month + next month's amount, but not for the monthly rate you agreed to, but for the $52.99+tax, regardless of the monthly price you signed up for. It is actually written into the contract, and they conveniently skip over it. At this point, I've had enough and contact ADT customer service directly. They have been great, they refunded me the overcharge amount, and have guaranteed I will be billed $27.99 per month starting next month. So far, I am happy with ADT, but buyer beware, if you use protectyourhome, this is what will happen! This is how they make their money, they don't do it ethically, they overcharge and upsell and hope you don't notice. But if that happens to you, contact ADT directly, they will fix whatever you were overcharged.
This company is a scam. Plane and simple. ADT actually canceled my service because when ATT canceled its 2G network they could no longer get cellular service in my area. Now "Protect Your Home" attempting to extort $569 from me. Collection calls twice a day and hangs up when I answer. They only leave messages when I don't answer.
I've been shopping around for a Security system. These people call me Saturday morning, she asks my address and asks me to verify the last 4 of my SSN. I was like why do you need my SSN I just want to get information on packages and know what prices will be monthly. She said that they are offering $800 in free equipment and to go any farther they need the last 4 of my ssn to see what packages I'll qualify for. So I give it to her. Next thing out of her mouth is install dates. I say I'm not trying to install I wanna know what you offer and what the price is. She says again they give $800 free equipment. Mind you that include siren door sensors. So nothing extra literally make you get everything separate. So again i say that's not what I'm interested in. I want a quote for standard security 2 doors with a door keypad and a camera. She puts me on hold and her manager gets on the phone. He was SOOOOOOOO RUDE! mind you this whole time I'm just trying to get information. I ask him about the camera and he says yea we have everything if you dream it adt can do it. Then I say AGAIN I'm just looking for quotes. He tells me they don't do quotes I have to have an install and the tech goes over prices and packages! Wtf I'm not signing up for nothing without information. This guy wouldn't even tell me how much a camera was, or the service fee. SCAM! So then I say well I'll have to think about it I'm not trying to sign up for something I can't even get information on. Then he says well we already ran your credit.. WHAT THE ! Today (Sunday) credit karma alerts me of a hard credit check. These people are THE WORST!!! Beware go somewhere else do not even answer the phone. I'll be calling headquarters! When I say this guy was rude I mean it! He made me feel so dumb. I used to work customer service so it takes a lot for someone to make me feel stupid this guy was awful. Before he hung up on me he says you'll have to pay for all your equipment then. WTF!? Who are these people. STAY AWAY
Saw an offer through my bank (PNC) that would reimburse you for installation fee so thought to myself, "Why not!" When I initially spoke to the ADT rep, I told her my specific reason for an alarm was to have alarms on my door to notify me when open since I have little ones and an in ground pool in the backyard. She said, "Not a problem" and even threw in an extra door sensor to the "free" package. Fast forward to day of the technician coming out. We went over what I was getting (the basic package) and why I was getting it...door sensors for kiddos. He went around and installed the keypad, sensors, smoke detector, etc. He then spent the next THREE hours showing me every piece of equipment he had, why it was important I focus on security vs. just the door notifications, and tried to get me to sign an agreement over $10,000 for all the bells and whistles. Whenever I tried to stop him, he told me he was going to go over it anyways. He even had the balls to tell me that he "cared more about my family than I did" since I wasn't focused on security. WTF?! The next day, I noticed an $82 charge on my card that was explained to me was going to be the prorated for this month and next month's services. The contract amount was for $27.99/month so obviously $82 is way above contracted price + prorated amount. Needless to say, I called the company and CANCELLED everything and had them remove their sh*t from my house. I even forewarned them that the technician coming out better not try to waste my time convincing me otherwise. Of course, that in itself was a fiasco. Tech showed up 2 hours early when no one was home. I had to call the company and have them sent back at the appropriate time. They left my outlet covers off, drywall everywhere, and just ripped wires out of the wall. I would rather buy a SimpliSafe system with no monthly service fee than use ADT. It comes out way cheaper in the long run.
Please whatever you do, don't use this company or their services. Thankfully I had read the other peoples' comments on yelp before I committed to these folks. The reviews are really accurate, what other folks detailed below is exactly what happened to me. They promise to throw in a free this and a free that and charge you $90 or a $100 or something like that just to even make an appointment to come to your home. Then it's SO hard to get that money back, even when you cancel that appointment and go with a different more reliable company. I've used ADT previously, so it's not ADT that's a problem, it's just this "Protect Your Home" folks that are a problem. The manager actually yelled at me over the phone because I was trying to cancel the house visit appointment!
THIS COMPANY IS ATTEMPTING TO SCAM ME. I have never signed up for their services. They are attempting to collect money from me, including calls up to twice a day from multiple numbers. Please avoid this company at all costs!!!!
If I could I would give it a lower star. everything said in previous comments related to scam is true. I wish I had looked at Yelp comments before buying the package with Protect Your Home to get ADT system. Promises of free installation and $100 gift cards did not happen. At installation I was given an estimate of over 5K for equipment (off course they tell you this after installing the monitor on the wall). When rejected they brought it to over $150. so disappointed.
If there are any negative star, I would happy to do so. It is a big scam. They will put holes in your house and then ask for get more stuff for paying a high amount. If you don't take those stuff then they need to take system out and it will leave patches in your house. The other thing is it is not 27.99 per month. You will end up paying 52.99 per month with them.
I strongly urge to avoid this company.
Garbage service. NEVER use them.
They do nothing, charge a premium for service and are slow to call you back about any issues ... yet quick to install and leave you with a trashy system.
Do not use this company. There was to be no installation fee. It was suppose to $27.99 month.I had charges placed on my credit card without my knowledge. I was suppose to get a $100 gift card. Did not happen. I don't know how they get positive feed back, because there is nothing positive about this company. I can't stress it enough do not use this company or you will be burned.
I did not sign up with them as they force you to pay $99-first to schedule the first appointment. I asked if it's refundable and if so, where can I see that refund policy in writing. They said they don't have it. That was the deal breaker for me. I understand the people on the phone don't control that. Normally, I'd give 3 stars if that were it. But 2 things from the experience I had on the phone with them made this a 1 star review.
To be clear, Protect Your Home is a 3rd party company separate from ADT. They also send out 3rd party technicians - not ADT technicians. So your relationship and payments are handled with Protect Your Home. NOT ADT. This is a common business operation, but from reading other reviews this seems to be a big part of the problem.
My experience - The first person I spoke with was nice, but before answering my question on if there was a refund policy in writing on the $99-first appointment booking fee she sneakily ran my credit without being clear she was about to do that and without my permission.
After telling her that me not being able to see the refund policy in writing was a deal breaker, she put me on with a manager to try and help. He initially jumped on, was nice, asked me why I was calling in, and then offered me a better deal on the service. He never acknowledged my only, primary concern. So I told him what my concern was and I explained I had a "rip off" experience in a similar type of deal with another big company before. He continued replying only by basically just verbally promising that won't happen and that there was no way to get that refund policy in writing to me. Which I accept from him, no worries there. But he continued to try and "save the deal" even though it was dead for the reason I clearly explained to him. The call wrapped up by him continuing to try and speak over me. As well as spoke to me condescendingly towards the end. Which confirmed what other reviews said about how they are only focused on closing for the appointment regardless of the customer's concerns.
Things that they say to be aware of when they try to overcome your objections:
- "By saying how ADT is a huge, great company. And how THEY would never do that." But THEY (Protect Your Home) aren't ADT
- "We have been in business for a long time, we wouldn't be in business if we lied." This doesn't make sense as you can be in business and still lie - just look at Time Warner Cable. Also, for them it's stupid to say because of all the bad reviews they have on Yelp and other websites.
- "We will send you that language after we run your card." This doesn't make sense and is what the last rip off experience company I had said.
I'm going to try and work with ADT directly. I would recommend that for others too. Hope this helps.
For the short answer: DO NOT USE THIS COMPANY FOR YOUR SECURITY SYSTEM!
1. We were told it would be only 27.99 per month for service
2. Was only suppose to have a installer come out to see if previous alarm system in home was able to be "taken over"
3. Installer who came our said out previous system was being ran through a telephone line and not cellularly (we were under impression that previous system was cellular)
4. Installer said it would be 47.99 for cellular system
5. We told installer would have to think about it since we were told differently prior
6. installer became angered and irate and said "this is how i make my paycheck" and it would only take an hour
7. Finally we just went ahead and decided to get the system installed that day.
8. After a 3 HOUR installation the installer tells me its going to be 52.99 for the service with taxes (which doesn't add up in my area)
9. We were suppose to get $1,800 in free equipment, after installation the installer told me he had used up all the credit but could not explain how it added up to $1,800 with what he installed that was not able to be "taken over"
10. He went over the contracts and everything and said i had 3 days to cancel with no questions asked. Also 2 hours after leaving the system did not work and had to call to troubleshoot.
11. The next day I called to cancel the old security system, in the middle of canceling i asked the agent to double check what type of system we had through them and she said cellular.
12. At this point i realized the installed was a misleading liar who came into my house lied to my face and said we had a different system to get us to pay more per month.
13. That same day i called to defenders and told them to cancel the contract - the representative said i will get a call from their loyalty department to get everything taken care of.
14. The system continued to not work for the duration of the time we had it and i was told a technician would come out to troubleshoot but nobody ever did
15. on the 5th day after installation i finally got a call from loyalty department and the lady had the nerve to tell me she could not cancel since it was beyond 3 days when i had called in the day after install to cancel
16. After 2 WEEKS for talking to multiple departments and getting the run around, a person with common sense at this company decided to cancel the contract since i called day after but was not helped properly.
17. Its now been 3 weeks since cancelling and I still have not received my refund for installation. every time i call they say should be done in 3-5 business days
Well see how long this goes, but hopefully this draws attention and the people who have appointments for defenders to come do a installation this otherwise now. Really shocked that ADT partners with a company like this, we have since went back to out old security system through MONI
Worst company and service in my lifetime. They mislead you into a contract. Sell you unnessary equipment and do not account them correctly. Even if you return the equipment they do not document and do not pay you back. They do not provide you copy of your updated agreement. Would not give you any confirmation on the equipment they take back. Later on you are batteling between them and ADT. ADT another horrible company doesn't keep the contracts updated and ask you to follow up with them and they keep charging you unfairly. Please say no to these kind of business does. Horrible people and company.
It's not a surprise to see 1 star reviews here. I was researching ADT authorized dealers and I responded to one of their flyers and gave them a call. For a start, they only offer a handful of wireless sensors and the rest are wired. Even worse, before signing anything I was asked for credit card details prior to someone coming out for an appraisal. I did this and then 15 minutes changed my mind and went with American Home Alarms (5-star reviews). After calling to cancel and get a refund of the installation fee I was told it would take 15-30 days. Err, for no services rendered I have to stand out of my $100 so you can hold onto it? Unacceptable business practice. I then called my credit card company, filed a false charge, got a refund and then blocked them from ever charging anything again. Bye bye.
False advertising. You will never get the monthly rate promised, you will not get all equipment promised. Don't do it. The only saving grace is that you have 3 days to cancel which I am doing.
DO NOT USE THIS COMPANY!!!
When I decided to install an ADT system for a house I was selling (yes selling!) I hired this company unbeknownst to me that they were a 3rd party alarm install company. I clearly told them I was selling house (they saw sign out front) & I asked them if I can transfer contract over to new owner without getting charged penalties; early termination fees, etc. & they said YES (of course I didn't read their multi page terms & conditions lol). Fast forward a year later... house is sold, I successfully transferred ADT account & guess who calls me? A Protect Your Home rep barking I now owe $720 because I cancelled my contract!!
I called ADT & they said since I hired that company they have no control over what fees PYH charges.
People just install a DYI alarm system like SimpliSafe & call it a day... $15 a month & no contract!!!!!
this is the worst company I've ever had to deal with.. I canceled after the first day. This company is so unprofessional. Its been more then a month since they received back their equipment and they still won't refund me the money.
the said their employee forgot to tell them that he took the equipment back, they said they would fix it .. i called again today ( a week later) and they still haven't had fixed the issue with their employee. They owe me $400.00 and they want me to wait ANOTHER two weeks to see a refund...
this company wants to take your money and they want to con you....
please stay away from this horrible company and their awful customer service!
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My technician Chuck was very polite and informative. He made sure I understood the system and helped me with my phone appView More Reviews
Sean Hennigan was an absolute brainiac. He was pleasant, investigative and solution oriented.. Smart Man..thanks Sean
Since I signed the contract I've had numerous problems with the security system. We've had techs come out to fix the same issues on more than one occasion and here we are again, needing a third tech to come out due to the system not connecting to guardian. So basically, we've been paying for a service that is not functioning. The tech was scheduled to come out yesterday, I received a call that he needed to cancel... then when I provided my availability, it was not an option. (Mind you we waited a few weeks for an appt). I was told the ONLY tech that is available to service my area (78725) lives 1.5 hours away- probably the reason it takes so long to get someone out here. I asked to cancel my contract, I was placed on hold for a few minutes. I was then told that all reps were busy and was offered to have rep call me back... I agreed, and as of today- I have not yet received the call. I do NOT recommend this company. I should have stayed with the local alarm service I had the past 3 years... never had an issue. *****since this post I became aware that the issue is not with Guardian, the monitoring company. The issue is with SkyLine- the equipment and Service company that contracts with Guardian for monitoring. I apologize for the review. I will post the above to the skyline business page. Guardian actually assisted me with understanding the issues and what they handle and what Skyline handles.*****
Josh from the corporate offices reached out to me today to help with my issue. He was very understanding and actually listened to my frustrations. I'm happy to say we resolved my issue and Guardian made sure to take care of me as a customer. Thank you Josh, you were able to take a frustrating situation and make it a positive.
Sleazy sales reps. I was busy moving and the sales rep did not explain that the contract was for five years. He made sure to set up an installation appointment that made me waive my rights to cancel the contract. Dishonest company, now I am stuck with an alarm system installed that I am uncomfortable with. I would advise everyone to stay away. Update 12/31/15: After reading my yelp review, customer service contacted me and worked with me to modify my contract to terms acceptable to me. They obtained the names of the sales rep and said that they would contact his manager. They also offered to send another technician out to orient me to the system, as the original tech did not do a good job of that. The technician also had taken my original panel with him, which was my property and Guardian offered me a credit on my account to make up for this, as they could not get my property back to me.
Please do not use this service. My mother is in her late 80s. Last year she contacted Guardian to cancel her service and instead they renewed it for five years. That seemed very suspicious since she didn't have similar problems or miscommunication with any of her other services. She and I called this week, June 14, to cancel the service because she is moving out of the house due to illness, and we plan to sell the house. I was told that we could not cancel without a huge buyout fee. Under the circumstances, this seems fraudulent and is certainly unethical. This company seems to prey on the elderly. Update: In response to this review, a customer service rep explained that the company makes a large upfront investment in equipment. However, my mother had been a customer for about 5 years BEFORE she tried to cancel the first time, so the company has covered the costs of its investment. I'll contact customer service to fix this deception and provide another update. Update 2: After being in contact with 2 customer service reps via phone and email, I heard from a manager who agreed to cancel my Mom's service without a penalty fee, due to the situation with her health. This was a great relief to our family. My advice: be very careful about signing a contract with any security service.
I have had Guardian protection for 3 years. Good monitoring and good equipment. I had this system installed with my house when it was built 3 years ago. After some conversations with Guardian several months ago I was under assumption I had a 3 year contract set to expire in May. After calling them today to cancel because monitoring fee is to high they tell me it's five year contract. So I went back to installation paperwork and found it is 5 years. However, instead of having a date specifically on contract the 5 years is explained in the writing at bottom of the page. Lesson learned by me is to read contract completely however do feel like there should be specific place on the sheet that shows the date. Just be careful of the contract language.
I really hate Guardian and am angry to be trapped in a contract that was deceptively obtained. Sales process was unbelievably scummy and they straight up lied. Here's what happened. I was perfectly happy with my previous alarm company. After 3 years the people who installed it said my contract was up and did I want new equipment. I asked if it was the same company, and would the user interface for the alarm be as easy: specifically, you could set the alarm using a single button press (as the previous alarm company did it). Understand: I asked precisely that question. They said yes to both. Both were lies. It turns out that the sales people had moved on to a different alarm provider--Guardian--and I suppose that's why they could say they were the same company. The alarm requires 2 button presses--sounds simple, but I have noticed that many people are afraid they'll screw up and send the police or something when it's any thing but one press. Sure enough, my bookkeeper is afraid to set the alarm now. Another problem: When the alarm goes off they call from a variety of numbers WHICH DO NOT HAVE CALLER ID SAYING GUARDIAN. It's just random numbers with no party named. Since my phone number has been inaccurately released as a business support number, I screen calls. This means I have missed alarm calls from them. I wish Guardian only the worst. If you are thinking of getting a job there, please understand the kind of tactics they use.
We recently purchased a home that had Guardian's basic system preinstalled. In order for the door chime and a couple other basic features to work it required us to have a rep come out and activate the console. We knew this would mean a sales speech, but we were unprepared for how unprofessional of a visit we would have. When scheduling the visit we were up front that we wanted the console activated, but were not planning to sign up for their services. Once the sales rep started to see we were serious about not wanting a contract, he resorted to telling us how anyone breaking into our house would kill our dog before doing anything else. He then went on to say how the smoke detectors installed by the builder were useless and we'd be dead in our sleep before they went off, all to try and sell us on their detectors. He constantly dodged questions about costs and when we finally thought he saw how serious we were about not signing up, he starts asking my wife for her DOB and SSN. We then put our foot down that we we were not signing up for their service and he responded by telling us how we wasted his time. Unbelievable!!! After that experience we wouldn't use their services no matter how competitive their prices, which are horribly high.
Literally the worst customer service, possible. I will be cancelling as soon as this contract is up. They should be embarrassed. I cannot imagine how they retain customers.
This company is horrible don't ever sign up with them I havehad an installation scheduled for the past three weeks the technician has been out four times and the alarm system still doesn't work ,false alarms go off while I'm at work the sheriffs always showing up giving us tickets because of guardians errors they never give you any documentation to send to the sheriffs department nobody ever calls back we had an alarm go off and the alarm company told me to go inside my house since garage doir was open because the sheriff had already been there and they had not !!This company is bogus!
The rep came to the door friendly with a lot of promise he could not field plz do not go with this sercurity company if they come by ur house don't answer the door the sales person lies from the beginnings he promise that I would not have to pay the police monitoring but that was a lie then he said he pay for it out his on packet that was a lie they have workers that come right after that look like they need a background check very creepy really scary looking men they leave a mess when they go in ur attic they ask to use our ladder when they should have there own equipment they didn't cover all the windows that they say they would again back to this sale person plz beware
NEVER. I cannot get over the gall of this company. We signed a contract on a house with an existing system. We paid faithfully for 2 years then moved. We continued to pay the monthly service fee after disabling the system for another year via ACH Debit after moving out of the home with the service. I finally had enough and ceased the ACH debit. I called and they offered me a $250 contract cash out of the contract. We did not pay. A year passed. They sent me to collections for $250 even after paying them far too much already. I begrudgingly paid the amount to avoid the credit hit and to get these people out of my life. Then they started billing me a monthly service fee with late fees!! I feel like I am paying just to end the harassment. DO NOT SIGN A CONTRACT WITH THIS COMPANY.
What a joke. We had no problems with them at my last house on the initial installation, but we moved a couple months ago and getting the service transferred over to our new house since we had a 5 year contract. We have 2 years left of the contract but since we moved we have to sign a new 3 year contract. We had them scheduled to come out a few weeks ago and no one showed up during the 4 hour window. I called 10 minutes prior to the end of appointment and the man said he was running late. He didn't apologize and I never got a phone call at least for a heads up! Now, I'm at home for appointment attempt #2 and I get a call saying the rep. Went home sick and I have to reschedule. It's ridiculous that I'm stuck in this contract and I get poor service. I guess that's their way of not caring since they know they get their money either way. Wake up Guardian, it's almost 2018 and this is not the direction of a successful business! You won't last with bad service.
I got a call saying I was past due? how can this happen when my account is set up as automated billing. So it turns out when I transferred my services from my old home to my new home my address was not changed in their system? HOW can that happen when I moved from one city to another city. SO they sent all past due invoices to my old house? FOR WHAT? I don't live there then you say I owe for installation and partial monthly over 120 days past due? LOOK I do this kind of work and NOOOO FUCKEN way I'm past due when I'm not able to have bad credit... plus when I started my first contract with them I was being over billed for cameras that weren't installed they gave me a credit then I did the math and BOOM they owed me MORE of a credit? SO guardian cant do basic math OR change my billing address to my new home where the system is installed? WOW!!!!
I escalated the issue to the 3rd party installer, AMP, and discovered my system had not worked for about 6 weeks!!! They could not explain why they hadn't both detected AND corrected the problem. So, they refunded me for 6 weeks worth of service but I still have to pay the $25 service call fee. I hate being trapped in this contract, not knowing whether it's working or not - maybe I'll break into my own house every now and then to "test" the system since I can't actually rely on my security company to do it! But at least I got some money back...more than I was expecting.
Would give one star if I could! Do NOT use them! Terrible product. Have not been able to open my windows for two years. Falls off doors. Goes off at random in the middle of night. Will not let me cancel my contract even though I have been a client for 2 years and hate the product. They charge to come out fix their terrible product. DO NOT USE THEM!
Thanks for the response Katelyn. It still stands, I have half a "mystery" security system that barely functioned past 18-months while the other was installed under "flowery" language of it's terms. I should have completely ignored the salesman claims and just spent a full day looking over said contract. Seems the guy selling you a home security product isn't the most scrupulous person. So please everyone think twice before signing anything. Everyone, this reply shows the company's indifference for any "feelings of being mislead". So in closing Guardian Protection Services says "sorry!... but not sorry" :shoulder shrug:.
Nothing special, borderline rip off scam. This company will try to get you to sign a five-year contract during which time if you move or sell your home you cannot discontinue services and in fact you'll be made to pay out the remainder of the contract or buy out the contract even though you're receiving no services. This is a very unscrupulous company and it's a very "gotcha" contractual situation! Buyer beware!! Avoid these guys--you can set up a good system on your own for a lot less money than you'll wind up paying this company for nothing.
The most awful and dis-honest company I've ever dealt with in my life. DO NOT SIGN A CONTRACT with them. They hide the 36 months commitment in the agreement, until you sign it and then you're stuck!!!. They don't even have any customer remorse option and cancelation is more expensive than keep paying even when the monitoring is canceled by them. I stopped using the monitoring half way through as it was so annoying to use. I paid the 36 month fully, made sure that they indeed cancel the contract, and yet, a month later I realized they renewed the contract for another 60 (SIXTY) months. It was a horrible nightmare to get rid of them - they kept promising to stop sending bills, but kept sending them for months after that.
I was a customer with Guardian Security Systems for over 6 yrs. I began getting calls from their "techs" Oct 2015 that they needed to do a service call and that would cost $100. I asked them to cancel my account no one told me cancellation had to be in writing until August of 2016. They continued charging me for monitoring my security system and they were not actually monitoring. How does a company get away with charging you for protection and not providing the service?!?!!?
Piss poor communication and hidden "contract terms" When I moved into my new home, a walking saleswoman sold me for an alarm monitoring system. This was back in 2009. After the initial "contract" was up, I know I stated I wanted to cancel my alarm service. Well, somehow????, my contract was renewed in 2013 and since I didn't cancel, it auto renewed for another 36 months. Bullshit! So, the auto renew contract is supposedly renewed and "I" electronically signed the contract. Timing, auto renewal notice, contract expiration, these are all hidden and NOT ADVISED to the customer. This is HIDDEN and hushed so, the customer forget and YOU GET SLAMMED WITH some crazy ass 36 months. THIS IS A FRAUD, HIDDEN LIES and BAD BUSINESS PRACTICE.
I'm about to close on my new house. Was contacted by salesman because they prewired my home thru the builder. I tentatively scheduled a meeting but could not attend. Even after I said no thank you, he continued to contact me via texts and calls. I said NO, and he called me again. I told him do not call again and I got several more long texts. It was harrassing. I let the builder know about the incident and complained to the company. I shouldn't need protection from a security company sales rep.