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ADT is one of the most well-known home security companies in the United States. They work with a variety of independent service providers that install and service ADT solutions across the US. In terms of getting the job done, ADT is one of the most trusted solutions and has the largest customer base of any home security company in the US. That said, over the years, newcomers have challenged ADT with upgraded equipment, more smart home features, and competitive pricing. ADT is still the biggest, but innovation is sure to challenge.
Alarm Grid is a competitively priced monitoring solution that also offers alarm systems for a fee. They tailor their product to people that prefer a DIY set up without the binding monitoring contract. They offer monitoring services on top as well with a low monthly fee and a cancel anytime plan. Most customers like Alarm Grid, but they may not be for everyone as the DIY set up may be too much for some customers.
We recently purchased our first home, and decided to go with ADT for security. Our technician, Donald K, did an excellent job installing our system, explaining everything, and ensuring we had the best system for our home. I felt as though he genuinely suggested the best options for us, based on what he would do if it were his own home. And to cap it off, he was super friendly.
Ask for Donald K!!!
***Other commenters mentioned a 3 yr contract, this is FALSE as the state of CA mandates that contracts max out at 2 yrs. The misconception is due to ADT's standard forms since the other 49 states don't have this state-imposed limitation, so the form states 3yrs. Donald crossed out the 3yrs on our form and had us initial by it. No big deal.
I would like to start by saying LUAY H. initial contact, follow-up, and customer services were impeccable. I was so impressed with the professional, quick, and easy set up that happened in my home on the follow-up visit. He was skilled, and neat in installing the cameras, ring doorbell, and updating my alarm system. Luay made me feel so comfortable with updating my system and adding the ring doorbell. The hard part should have been teaching me how to use the updated equipment, and he was so patient with helping me add the apps to my cell phone and how to work the additional equipment, which is no easy feat! I can only say that Luay who works for ADT made me feel safe, comfortable, educated, and confident with how to work my system. I recommend and hope other customers can get the same experience that I had with him because he made me a believer in ADT. Last but not least, I cannot stress how important customer services is to me and how imperative this job was to my family; to get my ADT system updated and working. I was on the edge with going with another company and because he was so REINSURING, HUMBLE, AND EXPLAIN how the different parts of ADT work he kept me wanting to continue being an ADT customer. Thank You LUAY... #yougotthejobdone!
I called ADT over a technical issue and was not in a very good mood. A very nice lady whose name was Sherry helped me and she was so kind even through my grumpiness. I wish all employees could be as nice as her and as patient. I would like to thank her, Sherry, for putting up with me and I apologize for venting my frustrations on her. After I hung up I realized how hard it is to be in customer service and to be able to maintain grace and dignity. Sherry was an excellent customer service employee and provided exemplary technical support.
They do good work. If you hate ADT it's because you purchased from an authorized dealer. Do not do that. Buy directly from a corporate representative. You pay a little more but the quality is so much greater.
Wow best customer service and user friendly security system ever! Thank you so much Luis Fajardo for going above and beyond, and giving me peace of mind! Thanks to you I will be referring friends and family to ADT. Thank you again your outstanding customer service and hard work....it does not go unnoticed!
Francisco did a great job. We have had ADT install systems in multiple homes and this was the most complete and professional install yet. Highly recommended
Okay, so, I just purchased my first home, and wanted an alarm to make myself and my wife feel safer. I was on my Bank of America credit card online account, and noticed that had a cash back deal for ADT, so I thought, great! Of course, it wasn't through ADT directly, it was through Protect Your Home, which is an authorized ADT retailer. I called the 1800 number and set up the appointment and was charged the $100 installation fee immediately (it's ok, I'm getting $100 cash back through BofA anyway). During the phone call, they upgrade my package to include 2 keypads, 2 keychains, and $700 in extras. I thought great! Fast forward to the day of the install, the guy showed up early (which was great, except we were having Fios and a new water heater installed at the same time, so him being early made it even more crazy!) Off the bat, I had kind of a negative reaction to him, because I told him Fios was here and they are installing a phone line for you to connect to. His response was, oh, we don't need that, everything is done wirelessly now! My first thought was great, but I'm also not an idiot. So, I said to him, great, as long as its the $27.99 that we agreed to. He told me it wasn't but we can talk about that, which I then replied that as long as its $27.99 that we agreed to, then we can talk. At that point, he drills a hole where the main keypad would go, took him a while (not his fault), and then installed the keypad. We then went over all of the windows and doors, and everything fancy thing they sell. They then quote you an absurd price if you install every gadget they sell, it came out to almost $6K! Of course, no one buys every gadget, so he then takes some of it out, and quotes me around $2500 for the installation. At this point, I was really upset, because I'm not paying that kind of money, that's absurd. So, little by little, you can reduce the pricing by getting the regular window/door senors instead of the better ones, get one keychain instead of 2, one motion sensor, etc. After spending 20 minutes trying to get the price down, it got down to a more reasonable $250. Again, I'm not stupid, I know they upsell, I kind of expected it, but do it in a ethical way! They also try to upsell hard on the Pulse $52.99 package, but as long as you keep saying no, they have to give you the basic $27.99 package. So, after he installed everything and tested it, he had me sign the contracts, sign here, initial here, etc. Everything was fine, except the next day, I was charged another $96 on top of the $250 charge that was for the additional sensors/keypads/etc, which I did not authorize! It turns out, in the contract (which they do not tell you), you are agreeing to pay a prorated amount of your current month + next month's amount, but not for the monthly rate you agreed to, but for the $52.99+tax, regardless of the monthly price you signed up for. It is actually written into the contract, and they conveniently skip over it. At this point, I've had enough and contact ADT customer service directly. They have been great, they refunded me the overcharge amount, and have guaranteed I will be billed $27.99 per month starting next month. So far, I am happy with ADT, but buyer beware, if you use protectyourhome, this is what will happen! This is how they make their money, they don't do it ethically, they overcharge and upsell and hope you don't notice. But if that happens to you, contact ADT directly, they will fix whatever you were overcharged.
This company is a scam. Plane and simple. ADT actually canceled my service because when ATT canceled its 2G network they could no longer get cellular service in my area. Now "Protect Your Home" attempting to extort $569 from me. Collection calls twice a day and hangs up when I answer. They only leave messages when I don't answer.
I've been shopping around for a Security system. These people call me Saturday morning, she asks my address and asks me to verify the last 4 of my SSN. I was like why do you need my SSN I just want to get information on packages and know what prices will be monthly. She said that they are offering $800 in free equipment and to go any farther they need the last 4 of my ssn to see what packages I'll qualify for. So I give it to her. Next thing out of her mouth is install dates. I say I'm not trying to install I wanna know what you offer and what the price is. She says again they give $800 free equipment. Mind you that include siren door sensors. So nothing extra literally make you get everything separate. So again i say that's not what I'm interested in. I want a quote for standard security 2 doors with a door keypad and a camera. She puts me on hold and her manager gets on the phone. He was SOOOOOOOO RUDE! mind you this whole time I'm just trying to get information. I ask him about the camera and he says yea we have everything if you dream it adt can do it. Then I say AGAIN I'm just looking for quotes. He tells me they don't do quotes I have to have an install and the tech goes over prices and packages! Wtf I'm not signing up for nothing without information. This guy wouldn't even tell me how much a camera was, or the service fee. SCAM! So then I say well I'll have to think about it I'm not trying to sign up for something I can't even get information on. Then he says well we already ran your credit.. WHAT THE ! Today (Sunday) credit karma alerts me of a hard credit check. These people are THE WORST!!! Beware go somewhere else do not even answer the phone. I'll be calling headquarters! When I say this guy was rude I mean it! He made me feel so dumb. I used to work customer service so it takes a lot for someone to make me feel stupid this guy was awful. Before he hung up on me he says you'll have to pay for all your equipment then. WTF!? Who are these people. STAY AWAY
Saw an offer through my bank (PNC) that would reimburse you for installation fee so thought to myself, "Why not!" When I initially spoke to the ADT rep, I told her my specific reason for an alarm was to have alarms on my door to notify me when open since I have little ones and an in ground pool in the backyard. She said, "Not a problem" and even threw in an extra door sensor to the "free" package. Fast forward to day of the technician coming out. We went over what I was getting (the basic package) and why I was getting it...door sensors for kiddos. He went around and installed the keypad, sensors, smoke detector, etc. He then spent the next THREE hours showing me every piece of equipment he had, why it was important I focus on security vs. just the door notifications, and tried to get me to sign an agreement over $10,000 for all the bells and whistles. Whenever I tried to stop him, he told me he was going to go over it anyways. He even had the balls to tell me that he "cared more about my family than I did" since I wasn't focused on security. WTF?! The next day, I noticed an $82 charge on my card that was explained to me was going to be the prorated for this month and next month's services. The contract amount was for $27.99/month so obviously $82 is way above contracted price + prorated amount. Needless to say, I called the company and CANCELLED everything and had them remove their sh*t from my house. I even forewarned them that the technician coming out better not try to waste my time convincing me otherwise. Of course, that in itself was a fiasco. Tech showed up 2 hours early when no one was home. I had to call the company and have them sent back at the appropriate time. They left my outlet covers off, drywall everywhere, and just ripped wires out of the wall. I would rather buy a SimpliSafe system with no monthly service fee than use ADT. It comes out way cheaper in the long run.
Please whatever you do, don't use this company or their services. Thankfully I had read the other peoples' comments on yelp before I committed to these folks. The reviews are really accurate, what other folks detailed below is exactly what happened to me. They promise to throw in a free this and a free that and charge you $90 or a $100 or something like that just to even make an appointment to come to your home. Then it's SO hard to get that money back, even when you cancel that appointment and go with a different more reliable company. I've used ADT previously, so it's not ADT that's a problem, it's just this "Protect Your Home" folks that are a problem. The manager actually yelled at me over the phone because I was trying to cancel the house visit appointment!
THIS COMPANY IS ATTEMPTING TO SCAM ME. I have never signed up for their services. They are attempting to collect money from me, including calls up to twice a day from multiple numbers. Please avoid this company at all costs!!!!
If I could I would give it a lower star. everything said in previous comments related to scam is true. I wish I had looked at Yelp comments before buying the package with Protect Your Home to get ADT system. Promises of free installation and $100 gift cards did not happen. At installation I was given an estimate of over 5K for equipment (off course they tell you this after installing the monitor on the wall). When rejected they brought it to over $150. so disappointed.
If there are any negative star, I would happy to do so. It is a big scam. They will put holes in your house and then ask for get more stuff for paying a high amount. If you don't take those stuff then they need to take system out and it will leave patches in your house. The other thing is it is not 27.99 per month. You will end up paying 52.99 per month with them.
I strongly urge to avoid this company.
Garbage service. NEVER use them.
They do nothing, charge a premium for service and are slow to call you back about any issues ... yet quick to install and leave you with a trashy system.
Do not use this company. There was to be no installation fee. It was suppose to $27.99 month.I had charges placed on my credit card without my knowledge. I was suppose to get a $100 gift card. Did not happen. I don't know how they get positive feed back, because there is nothing positive about this company. I can't stress it enough do not use this company or you will be burned.
I did not sign up with them as they force you to pay $99-first to schedule the first appointment. I asked if it's refundable and if so, where can I see that refund policy in writing. They said they don't have it. That was the deal breaker for me. I understand the people on the phone don't control that. Normally, I'd give 3 stars if that were it. But 2 things from the experience I had on the phone with them made this a 1 star review.
To be clear, Protect Your Home is a 3rd party company separate from ADT. They also send out 3rd party technicians - not ADT technicians. So your relationship and payments are handled with Protect Your Home. NOT ADT. This is a common business operation, but from reading other reviews this seems to be a big part of the problem.
My experience - The first person I spoke with was nice, but before answering my question on if there was a refund policy in writing on the $99-first appointment booking fee she sneakily ran my credit without being clear she was about to do that and without my permission.
After telling her that me not being able to see the refund policy in writing was a deal breaker, she put me on with a manager to try and help. He initially jumped on, was nice, asked me why I was calling in, and then offered me a better deal on the service. He never acknowledged my only, primary concern. So I told him what my concern was and I explained I had a "rip off" experience in a similar type of deal with another big company before. He continued replying only by basically just verbally promising that won't happen and that there was no way to get that refund policy in writing to me. Which I accept from him, no worries there. But he continued to try and "save the deal" even though it was dead for the reason I clearly explained to him. The call wrapped up by him continuing to try and speak over me. As well as spoke to me condescendingly towards the end. Which confirmed what other reviews said about how they are only focused on closing for the appointment regardless of the customer's concerns.
Things that they say to be aware of when they try to overcome your objections:
- "By saying how ADT is a huge, great company. And how THEY would never do that." But THEY (Protect Your Home) aren't ADT
- "We have been in business for a long time, we wouldn't be in business if we lied." This doesn't make sense as you can be in business and still lie - just look at Time Warner Cable. Also, for them it's stupid to say because of all the bad reviews they have on Yelp and other websites.
- "We will send you that language after we run your card." This doesn't make sense and is what the last rip off experience company I had said.
I'm going to try and work with ADT directly. I would recommend that for others too. Hope this helps.
For the short answer: DO NOT USE THIS COMPANY FOR YOUR SECURITY SYSTEM!
1. We were told it would be only 27.99 per month for service
2. Was only suppose to have a installer come out to see if previous alarm system in home was able to be "taken over"
3. Installer who came our said out previous system was being ran through a telephone line and not cellularly (we were under impression that previous system was cellular)
4. Installer said it would be 47.99 for cellular system
5. We told installer would have to think about it since we were told differently prior
6. installer became angered and irate and said "this is how i make my paycheck" and it would only take an hour
7. Finally we just went ahead and decided to get the system installed that day.
8. After a 3 HOUR installation the installer tells me its going to be 52.99 for the service with taxes (which doesn't add up in my area)
9. We were suppose to get $1,800 in free equipment, after installation the installer told me he had used up all the credit but could not explain how it added up to $1,800 with what he installed that was not able to be "taken over"
10. He went over the contracts and everything and said i had 3 days to cancel with no questions asked. Also 2 hours after leaving the system did not work and had to call to troubleshoot.
11. The next day I called to cancel the old security system, in the middle of canceling i asked the agent to double check what type of system we had through them and she said cellular.
12. At this point i realized the installed was a misleading liar who came into my house lied to my face and said we had a different system to get us to pay more per month.
13. That same day i called to defenders and told them to cancel the contract - the representative said i will get a call from their loyalty department to get everything taken care of.
14. The system continued to not work for the duration of the time we had it and i was told a technician would come out to troubleshoot but nobody ever did
15. on the 5th day after installation i finally got a call from loyalty department and the lady had the nerve to tell me she could not cancel since it was beyond 3 days when i had called in the day after install to cancel
16. After 2 WEEKS for talking to multiple departments and getting the run around, a person with common sense at this company decided to cancel the contract since i called day after but was not helped properly.
17. Its now been 3 weeks since cancelling and I still have not received my refund for installation. every time i call they say should be done in 3-5 business days
Well see how long this goes, but hopefully this draws attention and the people who have appointments for defenders to come do a installation this otherwise now. Really shocked that ADT partners with a company like this, we have since went back to out old security system through MONI
Worst company and service in my lifetime. They mislead you into a contract. Sell you unnessary equipment and do not account them correctly. Even if you return the equipment they do not document and do not pay you back. They do not provide you copy of your updated agreement. Would not give you any confirmation on the equipment they take back. Later on you are batteling between them and ADT. ADT another horrible company doesn't keep the contracts updated and ask you to follow up with them and they keep charging you unfairly. Please say no to these kind of business does. Horrible people and company.
It's not a surprise to see 1 star reviews here. I was researching ADT authorized dealers and I responded to one of their flyers and gave them a call. For a start, they only offer a handful of wireless sensors and the rest are wired. Even worse, before signing anything I was asked for credit card details prior to someone coming out for an appraisal. I did this and then 15 minutes changed my mind and went with American Home Alarms (5-star reviews). After calling to cancel and get a refund of the installation fee I was told it would take 15-30 days. Err, for no services rendered I have to stand out of my $100 so you can hold onto it? Unacceptable business practice. I then called my credit card company, filed a false charge, got a refund and then blocked them from ever charging anything again. Bye bye.
False advertising. You will never get the monthly rate promised, you will not get all equipment promised. Don't do it. The only saving grace is that you have 3 days to cancel which I am doing.
DO NOT USE THIS COMPANY!!!
When I decided to install an ADT system for a house I was selling (yes selling!) I hired this company unbeknownst to me that they were a 3rd party alarm install company. I clearly told them I was selling house (they saw sign out front) & I asked them if I can transfer contract over to new owner without getting charged penalties; early termination fees, etc. & they said YES (of course I didn't read their multi page terms & conditions lol). Fast forward a year later... house is sold, I successfully transferred ADT account & guess who calls me? A Protect Your Home rep barking I now owe $720 because I cancelled my contract!!
I called ADT & they said since I hired that company they have no control over what fees PYH charges.
People just install a DYI alarm system like SimpliSafe & call it a day... $15 a month & no contract!!!!!
this is the worst company I've ever had to deal with.. I canceled after the first day. This company is so unprofessional. Its been more then a month since they received back their equipment and they still won't refund me the money.
the said their employee forgot to tell them that he took the equipment back, they said they would fix it .. i called again today ( a week later) and they still haven't had fixed the issue with their employee. They owe me $400.00 and they want me to wait ANOTHER two weeks to see a refund...
this company wants to take your money and they want to con you....
please stay away from this horrible company and their awful customer service!
Sign up for your Alarm Grid Plan Now: Get Your Quote Now
Alarmgrid has just made it easy to sign up and stay active.
The signup process was very easy as well as hooking up my alarm system to them. They even helped me add/remove sensors remotely without having an alarm technician come to my home which is VERY cool.
So far they've been working great with our Amdeco alarm panel which had internet connectivity and hooked into my old wired system. We also added a wireless adapter and have wireless smoke, motion and door open detectors. They have worked great and in one instance we had the fire brigade at our door within 5minutes of a smoke alarm going off. They are diligent and very responsive. They even helped us make changes to our alarm system remotely like adding new components rather than having to call a technician.
After accidentally frying my old FBII security system (1990 vintage) I decided to do research on a new system. Google searches led me to Alarm Grid. Their YouTube Videos and website were so well done that I decided to give them a try. I ended up buying the Honeywell Lyric Security system, Honeywell Lyric Round Thermostat and Skybell doorbell cam from Alarm Grid. I also went with the $35 per month monitoring plan.
All the staff there have been exceedingly helpful with very prompt responses plus their website is very well organized and is easy to use.
I have also found them to be very honest and informative.
I recommend them very highly both for purchasing a system and for monitoring. They are great!
After deciding on a home security system due to some break-ins in our neighborhood, I kicked my internet search compulsion into high gear. I spent probably 20 or 30 hours looking at all the various options that seem to get a lot of press like SimpliSafe, Canary, Scout, and the other supposed "disruptors" in the business.
What I came away with is a sense that home security systems are very hardware intensive and that the best course of action was to focus on the quality of the hardware and not the hype or allure of some slick Silicon Valley startup company (or Chinese or Taiwanese company).
This led me to Honeywell's range of hardware. Long known as industry leaders (if not THE leader in home security equipment), I settled on their new Lyric system which (unlike Simplisafe, Canary, etc) actually ENCRYPTS the wireless communications between sensors and the control panel. Yes, the hardware is slightly more expensive, but will become the foundation of my complete home automation system (using zWave or HomeKit) and is really slick in terms of its functionality. My only complaint is that the window/door sensors are pretty big and ugly. Hopefully Honeywell will come up with a better solution in the future. (My wife refused to allow me to install them on many of our windows, so I'm relying on glass break and motion sensors instead).
As I was researching the Honeywell equipment I kept running across videos and tutorials on Youtube from some guy calling himself "Sterling from AlarmGrid". The videos were incredibly helpful and really got me over my historically bad feelings for traditional alarm service companies that have always seemed to occupy the same realm as mattress and used car sales companies). Here was a guy (and a company) that was fully embracing the idea of disruption by DIY community and systems, but allowing it to apply to really high quality Honeywell equipment that has historically been "dealer only".
I figured that any company willing to put forward the amount of effort to produce all the consumer training videos was probably passionate about providing great support, and I was RIGHT.
I called and talked to a couple of reps (including Sterling) prior to placing my order and I was very, very impressed with how well organized they are and how helpful they were during the pre-sales process. 100% transparency, no BS sales pitches, and very knowledgeable people.
I placed my order, received it within 5 days, and had the entire Lyric system (including controller, 3 fobs, a siren, 3 motion sensors, 3 glass break detectors and 14 door/window sensors) in about 3/4 of a day from start to finish. I went online, scheduled my activation and by 6pm that same day my system was fully activated with central monitoring, TotalConnect 2.0 web access and mobile app access on iPads and iPhones. The rep who helped me with the activation (Joe G.) was amazing; he was thorough & methodical, but allowed me plenty of time to answer questions and walk me through anything that I found confusing.
Bottom line, these guys are amazing and deserve your business if you want a monitored alarm system and want a DIY approach. (Or if you already have a system in place and want to add monitoring). What you spend on hardware will depend on the complexity of your system and the features you want - it could be as little as a few hundred dollars, or a few thousand, but its an investment that should last many, many years.
Update: Its been about 3 years since I started service with Alarm Grid. I cannot say enough about the professionalism and customer service for the crew at Alarm Grid. Connie, Joe, and Sterling are very knowledgeable and have always been very helpful. From the initial purchase, to the install, to the programming, everything was orchestrated perfectly. I was using another company for my primary home but was so impressed with the service at Alarm Grid, I actually have chosen to pay a bit more and moved all services over to Alarm Grid. Great service and attention to detail. What more can you ask for? 5 stars, without reservation.
Colorado and Florida
I have used ADT at several other properties and never had a good experience with their installation or service. I decided to try using Alarm Grid instead, and it has been great. Installing the system was not hard, and Alarm Grid's tech support is incredible. The few times I had a question, I called and spoke directly to very knowledgeable techs who helped me resolve the problems immediately. Activation of monitoring was easy and the lack of a contract is a relief. I'll be using Alarm Grid for all my properties!
I don't often take time to write reviews, but in the case of Alarm Grid, I really feel compelled to review. I spent months on end investigating alarm systems. Took a break for a couple months then resumed. The one constant during my research was that I was drawn to Alarm Grid. I wound up purchasing the Honeywell Lyric system and I am absolutely pleased with my decision. Before making the purchase, made multiple calls to Alarm Grid to get clarifying info on my research. They were always patient during my query calls.
After the purchase and during configuration of the devices their support staff provided A+ assistance. I am fortunate to have found them and highly recommend for DIY'ers.
I purchased and installed a security system from Alarm Grid 3 1/2 years ago (May, 2013) and both the system and the service from Alarm Grid has consistently exceeded my expectations every day since then.
My system consists of a Honeywell L5100 system, wireless door and window sensors, carbon monoxide and smoke detectors and 2 environmental sensors (water and temperature.)
Installation was a breeze. The wireless sensors were very easy to install and test. I was concerned about battery life, but my concerns were groundless. In 3 1/2 years I have only had to replace a couple of batteries - most sensors are still on their original battery. I installed recessed door sensors for asthetics and recommend buying a good (~$20) drill bit if you are drilling above a door as a less expensive spade bit is difficult to use in this location.
I installed both wi-fi and backup cellular communications, and these have worked flawlessly. When I experienced a lengthy internet outage the cellular system took over and the system continued to monitor and report events. (I receive a text every time the system is armed or disarmed, so I know that communications continued.)
My system includes a zwave controller, and this is the heart of my home automation system. I installed several zwave switches and outlets and have the system set to turn lights on when there is an alarm. I also used this automation to turn lights on and off when we are out of town. With the web interface I have changed the schedule from remote locations - even other countries - as long as I have internet access.
I included the environmental sensors just because I could, and they literally paid for the system. I put one in the laundry room and one by the water heater in a closet off the garage. I had a water alarm one morning about an hour before we were leaving on a 2 week international vacation. The washing machine hose had sprung a small leak and the alarm went off when there was about ¼ cup of water on the floor. I was able to turn off the water and avoid a water leak while we were gone for 2 weeks - definitely saving me more than the total system cost. Later there was a leaking valve at the water heater, which again triggered an alarm with very little water - allowing me to take action before any damage occurred. Finally, the temperature alarm went off one morning on the coldest day we had in Atlanta in more than 30 years. The alarm went off when the closet temperature dropped to 45 degrees (the garage is unheated) giving me time to take action to prevent frozen pipes. (No action was needed as the alarm went off at 6 AM after the coldest part of the night was past. Extreme cold does not last long in Atlanta.) Bottom line is the system gave me peace of mind.
The service from Alarm Grid is unparalleled. They helped me configure the system and connect to the monitoring center. They are a small company, and monitoring is done with a larger company that is well staffed around the clock - calling quickly when there is an alarm or even for a low battery indicator. I only called Alarm Grid a couple of times - usually when my credit card number changed, and was very satisfied with each interaction. No contract is required for monitoring - service is month by month. Good customer service is rare today, with the great customer service from Alarm Grid being one of the exceptions.
I recommended Alarm Grid to a neighbor and he has been very pleased with them as well. If you are considering an alarm system I strongly recommend Alarm Grid. With their guidance virtually anyone can install a good security system.
Just activated my lyric alarm system monitoring with them on Friday. Wonderful experience so far that exceed my expectations. Great support via phone, email, their website, and the videos Sterling makes. They may charge a little more for their equipment but it is well worth it to guarantee a seamless self installation and activation
Been with AlarmGrid for over a year. Started out with a basic package and developed a smart house with cameras later on.
The best part of having all of these wonderful gadgets and protection is... No contracts or large bills to pay labor for having the system installed. The staff at AlarmGrid provides excellent customer service and technical support.
For less than other major alarm companies, with AlarmGrid I get peace of mind knowing I can tap in anytime and check out what's going on with the animals, household temperature, and lighting.
I made an investment when I purchased my first house to have it the way I wanted... High-tech! And the investment has already paid itself off. Energy bills are much lower since everything is on a schedule. I don't even touch light switches anymore! No rushing around or thinking about what to turn off before leaving home. "Arm Away" and everything shuts off and thermostat enters energy efficient mode. At 4:45pm, the thermostat turns back on so the house is comfortable for arriving home from work. If a burglar or fire alarm triggers, all the lights come on inside and out.
Sterling Donnelly and his team came to my rescue when my wifi needed to be rebooted and I was away from my home for several months. I was not able to preform this task. Through Sterling and his team they were able to implement their expert technical skills and got me up and running. I used them before for technical advise and is comforting to know they are only a phone call away.Sterling I thank you and your staff for your help.
Sebastian DeMarco, a very satisfied customer
Alarm Grid changed my opinion about having an alarm system. My previous experiences were the nightmares you have read about before with the big names in the industry. After going with an inactivated alarm system for over a year my wife decided it was time to get it going again. I refused to do what we had done multiple times before and regretted each time.
I started with a house that had an alarm system wired up with a dead battery, POTS-only monitoring capability, and an installer code that the previous company refused to give me. I got on AlarmGrid.com and selected what I thought would be the best configuration to throw that junk away and start with a new system using the existing sensors. I filled my cart with components and submitted my order. It didn't take very long before they contacted me about an extra component that it did not look like I would need to make my system work. They could have just let the extra stuff ship to me and gotten more money, but they were more interested in ensuring I had a good customer experience.
Before the components arrived I had email waiting for me indicating what information would be needed to activate monitoring and a request to schedule an activation appointment. Everything arrived in obviously brand new condition and well packaged.
When the new control panel arrived I wired it up per the instructions and followed the install guide to configure the sensor names that I had on my system. I had the un-monitored system setup within a few hours just by following the instructions that came with the control panel.
The appointment to setup monitoring was very, very simple. Basically you sit on the phone, hit a sequence of buttons on a control pad, and then test the system. It doesn't get any easier than that. We were up and running in no time with Internet and cellular monitoring.
The central monitoring station has been top notch. We have gotten a few calls within the correct SLA after an alarm has been triggered. We even had police dispatched on one alarm trip. After we checked the camera and realized the house cleaners were there early we were able to call the 1-800 number and cancel the police dispatch which helped avoid irritating our local constable.
We love using the Honeywell TotalConnect app on our phones to be able to arm or disarm the alarm away from home. This has been very convenient for house cleaners, service providers, house showings (we are for sale right now), and the odd times we forgot or were unsure if the alarm was set or not. The app might be a tiny bit slow, but that does not seem to at all be the fault of Alarm Grid. It gets the job done if you are willing to wait the 5 or so seconds to receive confirmation that your request was processed properly.
After the system was installed we decided to monitor our overhead garage door. We didn't want it to alarm, but we wanted to tell if it was open or not without going to check. We can even check if it is open when we are away from home using our smart phones. We spent a few bucks on an overhead door sensor and got it configured in no time to turn off our ready light when it is open and display as a fault, but to not set off the alarm when it is open. Alarm Grid answered the phone (a human after a few button presses) and helped ensure this was configured properly--for free. I think it cost me about $25 (in hardware only) to make this change to my system. Get a quote for that from the big guys!
A few times a wireless bridge in my setup has gotten unplugged and I have received notification emails to double-check my Internet connection. This has been an encouraging, reassuring reminder that although I installed the alarm myself I am not on my own...I am just without an enslaving contract. After about 18 months as a customer my monthly recurring charge of exactly $30 has never gone up by even a penny. The only time it was not $30 was when it was free because I referred a co-worker (who was also happy with Alarm Grid).
A few parting notes: Check their YouTube channel for a lot of helpful videos. Don't be afraid to ask for help over email or phone...you will get a pretty quick response that is helpful and not condescending. You might be able to use your existing control panel hardware (my co-worker was with a slight modification).
Sterling has always given prompt and expert service. He's worked me through configuration changes as I have added zones to my alarm system, and has a wealth of practical knowledge that can get a system configured in an optimal way.
I have enough experience with kids triggering the alarm, and power outages, to know that the monitoring service provided by Alarm Grid is highly responsive and professional.
It's great to be able to pay a reasonable price for a top-notch personalized service.
My family was in the market for a better alternative to the expensive monitoring companies. I began doing my research, and was initially going with another company, however they didn't offer the next generation hardware. I opted for Alarm Grid for that reason, and am exceedingly glad that I did. These guys have consistently been top-notch. They are very prompt, professional, and are great at what they do. I got my system quickly, and it set up easily with the YouTube videos they provide. I got scheduled to get the system registered with them, and they were able to accommodate an earlier opening I had to come available. They were patient, helpful and courteous through the registration process. Alarm Grid has since emailed the certificate to my insurance company. I honestly can't say enough great things about Alarm Grid. Thanks Sterling, Frank, and Connie!
Alarm Grid came to my rescue after I bought a Honeywell Lynx 5200 system from Amazon. I had understood that this was a self monitoring system that I could connect to my Wifi and it would send me notifications via text. Boy was that not the case. I spent hours trying to configure it.
After contacting Alarm Grid they set me straight. I spoke with Sterling who was very generous to set me up right then and there. It turns out that the system requires some type of connection to the Honeywell servers. Alarm Grids self monitoring service does this for only $10 a month, and no contracts!
I'm 57 so I've been around a while. It is so nice to call a company and get fantastic customer service. It is so rare these days. Either through email or over the phone, Alarm Grid was exceptional in helping me out. I'm so glad I found them and I highly recommend them to anyone with any alarm system.
Our old wired security system's motherboard bit the dust recently, and I began to research my options. Luckily, I found Alarm Grid. I was very impressed with the videos that Sterling has done on youtube. So I purchased a Lyric system from Alarm Grid. Sterling saved me a lot of time, money, and aggravation by recommending the purchase of the 5800C2W which allowed me to reuse almost all of the wired sensors that were already installed in the house. If you use the 5800C2W, I highly recommend watching Sterling's video. You'll then understand the quirks of linking it to a Lyric system. Activation and registration for self-monitoring with Total Connect 2.0 through Alarm Grid could not have been easier. In the end Alarm Grid is outstanding for the DIYer that wants to use the best Honeywell can offer in security systems.
In researching security systems, equipment, and options online, Alarm Grid often appeared in searches via Google and, having now worked with them to install and establish monitoring of our system, it is apparent why they are present in all of these searches. The articles and information on their website have been a tremendous help in understanding all of the critical pieces of a security system. The advice in the articles was always presented in a non-biased manner; other websites always seemed to be trying to selling you something, first, and providing information a distant second. With the information on Alarm Grid's website, I was able to select, purchase, and install all of the components necessary to monitor a 4,350 sq-ft house. Based on this positive experience during installation, I selected Alarm Grid for monitoring, as well... and I am glad I did. Having been convinced they employ robust monitoring/central station technology, I was happy with the broad selection of monitoring plans that are priced very competitively and fairly (with no contracts/extra fees!). Response and activation upon ordering was prompt, courteous and professional. The activation went very smoothly... and the end result was a security system with all of the features I was hoping to achieve. As an added (and perhaps most-important!) bonus: my wife finds the system easy to operate and feels very confident it will protect the house and family.
Alarm Grid provided excellent support to me on a commercial project that involved an IP and cellular backup connection, as well as a host of wired and wireless detectors. This was my first experience with Honeywell panels and i could not have done it without their great support. The customer uses Alarm Grid's monitoring service and is pleased with the system, and particularly likes the Android and iPhone apps for the system.
I like the fact that I can install an advanced system knowing they have my back when i need support!
I was disappointed at first when I had presale questions and was referred to the community forums and public information rather than getting real time verbal information. However, when they heard of my discontent, I got a personal phone call and an apology from them and we determined that it was a misunderstanding. Consequently, They answered my questions and all is well. They are very helpful people and will likely monitor the security system that I am assembling.
While looking for an alarm system for my home, I decided to look through Yelp reviews to find a good company. After speaking to a rep over the phone he explained it was the system they only sell for do-it-yourself type of alarm to have in your home. Customer service was great in explaing the details, but it was not what I was looking for.
After being burglarized, we reluctantly decided that the risk was great enough to justify an alarm system. Looked at several options, and Alarm Grid's online presence convinced me that, 1.I could do this myself and end up with a system tailored to our needs, and 2. We could save money in the long run.
I used Alarm Grid's online tutorials to learn more about security systems than I ever hoped to, but it's a hard would out there, and the alternative isn't pretty. The one time I couldn't find what I was looking for, a quick call to Alarm Grid got me the answer right away.
These guys are smart, patient and reasonably priced. I definitely recommend Alarm Grid to anyone shopping for a DIY system, or monitoring services.