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Ackerman Security is an East Coast based home security company that services 5 states: Georgia, Pennsylvania, New Jersey, Delaware, and Maryland. Although they have interesting innovations such as bundling medical monitoring with home security services, they are less transparent than other vendors on pricing. There are also some customers that report misrepresented pricing and contractual structures than what salespeople have sold.
Link Interactive is one of the best brands rated with impeccable customer service reviews, competitive prices, and a customizable implementation. They get good marks from customers when it comes to their overall experience and monitoring capabilities. There was some limitations for those that live in rural areas without good cellular service and a few one-off complaints, but overwhelmingly they do a good job providing home security and home automation to customers.
Ackerman Security: 7.6/10
Link Interactive: 9.5/10
Ackerman Security: 7.3/10
Link Interactive: 9.5/10
Ackerman Security: 8.2/10
Link Interactive: 9.4/10
Ackerman Security: 8.3/10
Link Interactive: 9.5/10
I switched from ADT to Ackerman.
The tech came out this morning on time and upgraded my service equipment free of charge. He was kind, courteous and professional the entire time he was in my house. Jesse (JC) helped me, he's the best! Call for him to do your install. You won't be disappointed.
Just switched from ADT. ADT was fine but Ackerman was about $12 a month less expensive. Sales rep (Charles) and installer (Joe) were both top drawer. Using same system as ADT so very simple convert.
This is my first security system, and I feel very safe with Ackerman. Just days after I moved into my new home, and the system was installed, My garage door was opened at 5 am while I was sleeping. The alarm tripped, woke me up, and Ackerman Security called to be available on the phone while I checked the house for intruders. Everything was safe and whomever opened the garage door must have fled when they heard the alarm go off.
So far so good. The sales person was outstanding, not pushy at all. Did not try to sale me things we didn't need. Installer was on time and very knowledgeable of the equipment. I checked with 4 vendors, and Ackerman's professionalism and knowledge was steps above the others. I highly recommend them for your security needs.
Great tech, on time, polite, extremely helpful and informative, provided plan info to reduce future costs, suggested obviously-needed upgrade. Thank you.
We have had Ackerman since October 2016 after we dropped ADT after more than 20 years. Our system has worked well and the pricing for wireless and internet connectivity is reasonable relative to other companies in Northern Virginia but more than we pay in Delaware.
I have been an Ackerman client for over 3 years, previously with ADT. The Ackerman monitoring is about half of what ADT charges. The monitoring service is no different.
I have had service out two times in the past few years. Both times, the tech was out quickly. Both techs were previously with ADT, and knew what they were doing.
Customer service is the absolute best, hands down! Bill MacMillan at Ackerman took great care of us when we needed a burglar alarm system installed at our business. Best prices in the industry with state of the art technology to boot. You will not be disappointed!
We have been using Ackerman for 2 years. They monitor, smoke detectors, medical and police. Today we upgraded our system. We have always been notified of any breach, whether door or motion. I am paying more than I was, due to the spring special with wireless equipment and smart phone access to activity, but worth it.
I had had ADT for 20 years and was paying more each month for less monitoring, no smoke detectors, no EMT or Rescue buttons for emergencies.
I've had the service for over 5 years. Ackerman just came out to upgrade my system for free. The Tech was excellent, quick, courteous, and answered all my questions. Glad to be with Ackerman.
Been a customer for almost five years now. We started out with ADT just like some here. My uncle told me about Ackerman due to the $$. So, I jumped on it. I won't say the entire trip with Ackerman has been pleasant but, they do try to take care of you. You're not just a number or money coming in. We were on vacation and just had a new touch pad installed, something went wrong when a storm came through and my son said it would beep and beep more. After several attempts by the techs, I had an older tech come out and in ten minutes the problem was solved. My wife tripped the door alarm and in two minutes Ackerman was calling the house asking for the password. She was frantic and couldn't remember but, she got it together. They are kind, supportive, friendly technicians and act as if they want to keep your business. Not, like another company whose name I won't mention.
Had Ackerman in Atlanta and never had any issues until I moved up to metro Baltimore. Now I don't even get a call from them when my alarm goes off. Also, they are NOT flexible with their contracts at all. I am moving to an area that is not serviced by Ackerman for work and they won't let me out of the contract I signed even though they don't service where I am going. I understand that I signed a contract but the lack of flexibility and compassion leaves a bad taste in my mouth for Ackerman. Moving for work was unforeseen, I even bought a house in the area that I moved to thinking I'd be here long term. Work had other plans and Ackerman is the only company that is unwilling to budge on the contract. They are only concerned with the money and contract fulfillment. Despite being a long term Ackerman customer in the past, this definitely will keep me from using Ackerman in the future. I give two stars because I never had any of these issues when I used them for several years in Atlanta. Since then, it seems their service has declined.
To be honest, I have not had any issues with the service really. But I've recently moved and upon calling to cancel, they informed me I would have to send a letter with a bunch of information to them by postal mail (who does that in 2017) to cancel the service. And of course I have to pay until they receive the letter. Complete nonsense and just a stupid hurdle to punish anyone for canceling service. I will not be getting their service in my new place.
Horrible customer service, my alarm stopped working 2 months ago, called them to look at it they wanted almost $200, on top of that I requested to cancel my service, each time I speak to a representative that claims they will have someone call me back that handles that, and no one ever calls back, it's been almost a month now, and they think they're gonna keep charging me for a crappy service. Stay away from this terrible company, you'd be better off having a pit bull secure your business or house than they could.
When I was in the market for a professional home security system, it was hard to miss Ackerman's ads everywhere. But it's hard to rate them because after the salesman came, he failed to submit a proposal. I tried to follow up with him by phone and email, no response. Then I tried his manager, whose name and contact info were in the folder he left behind, but also no response. Very unprofessional and if they're too busy for you when they're trying to make the sale imagine how little time they'll have to service you after. Stay away.
If I could give this company 0 stars I would. I have been an Ackerman customer over 7 years. Do not consider using this company if you want operable wireless cameras. I live in DC and have a camera installed on my front porch. It is supposed to record an event every time something is within range of the camera. It has not worked consistently since the install. I have lost hours from work having to have a technician look at the camera, replace cords, etc. I have had several incidents with the cameras not working and theft and damage was done to my home. The representative from Ackerman were not helpful at all when calling the service number 888-999-1070. I spoke with an assistant supervisor, Mike he shared that all he could assist me with is troubleshooting my key pad. After having a package stolen and my mailbox damaged I am not pleased at all with the customer service from this company. I plan to discontinue service and go with another company with more reliable wireless cameras and customer service. POOR CUSTOMER SERVICE AND INOPERABLE WIRELESS CAMERAS!
The service is very tricky, it looks affordable. 8 years back switched from ADT due to the price. They used the alarm system and sensors that ADT had installed to provide the service. One time the sensor was constantly beeping. I called the CS, they sent the technician who charged me $70 to replace the battery. CSR didn't inform me that there will be a charge. Fortunately, there was never need for the alarm to go off. I am not sure even if they monitor. I disconnected my landline, but their system either didn't recognize the absence of landline even it was to work on the landline or they intentionally didn't notify me. They kept on charging my account for 1 year. When I called to cancel the service,they replaced the alarm system, but they didn't replace the sensors. The alarm system keep on beeping. When I called the customer service, they mentioned that there will be service charge and price of the sensors. Instead of fixing the issue, the rude CSR in cancellation department cancelled the service. They are still charging my account. Wish I had read the reviews before signing the contract.
Atrocious. Do NOT use.
As others have noted, Ackerman is full of classic slimy sale tactics, especially Cecilia. There's always something hidden or some swindle at work.
They pretended billing me for the first six months, which per our contract was free, was an "oversight" and it took considerable
Effort on my part to rectify. Then they "accidentally" installed equipment I didn't order and I had a hard time getting them to remove it, because I'm sure they wanted to bill me for it. Ever single interaction is difficult.
I wouldn't renew my contract even if THEY paid ME to do so -- it's that bad.
You get what you pay for and our attempt to reuse the expensive GE system in our home under what seemed like a reputable company backfired when the technician arrived to install, spent 3 out of 5 hours on his cellphone, burnt up the first replacement board and then half #%$ finished the install. He forgot to hook up the siren or program for convenience and now our calls to our "I am your front line person, call me first with any issues," sales rep go unanswered. I guess since he has our commission he has disappeared like a fart in the wind. Buyer beware!
I have them for 6 years, one door sensor felt and broke. Called to ask for price/or send the piece. Don't do it. They will send someone to replace it, for free.
Person never came, she doesn't live in this area anymore. She offered me a call back,three days later I called again, this time I was told the technician will charge $90. plus the equipment cost. as a great deal they give 50%off $45, I waited 2:45 hours, I was spected the job would to be done by 12 no started at 12. Now they say they will charge me for missing appointment,.. ? Did they pay me for their mistake and let me waiting for someone that is over 500 miles away?? NO. Now I MUST RESCHEDULED the technician. How much will the sensor cost? They don't say... that means once they installed it, I have to pay what ever they want....NO
I am shopping for another security service...
The 19/ month comes with
Bad Customer Service!!!
Pls b careful of this company
Their price used to be cheaper than others .Service is not bad but after your two year contract is over they will automatically renew the contract for a year without your permission and if you try to cancel you have to pay the whole year charges
I was with this company for 5 years.After I found out what they were doing I cancelled immediately and went to better more transparent company
The initial install and monitoring seemed fine, I switched from ADT due to commercials. You realize the difference when you work with them down the line. They have very unethical call center practices where they dispatch techs when not needed and tell you after their is an $89 fee and they make it almost impossible to cancel. You should not work with them to protect your home or business if this is how they operate.
**Buyer Beware** On Sunday 1/08/17 I received a call from Ackerman security that our motion sensor had gone off detecting 'activity' in our home. The rep asked if I would like for police to be dispatched which I replied, yes. My wife and I then began to rush home fearing the worst. I then receive a call 10 minutes later by Ackerman stating that I never "registered my alarm" with my local police department so they could not dispatch the authorities. Obviously upset and confused, I let the rep know I've never heard of such a thing and that I have had Ackerman security for 3 years but never once heard of any such requirement. The young lady told me that we were sent a notice letting us know. I asked when that notice was sent. She then 'looked it up in the system' and told me it looked like that notice was never sent out in my case. I then asked her "so you mean to tell me that I've been paying for a service for the last 3 years thinking my family was safe, and during those 3 years Ackerman knew that my alarm wasn't registered and so my family was unprotected but they continued to take my money anyway without giving me any type of notice?" She then proceeded to tell me that I should have read my contract and it's in the contract. I was PISSED and ended the call. I then called the local police to have them go to our home (we were still 30 minutes away).
A few days later, still very much disturbed by the fact that this company has been taking my money while not even affording me the curtesy of alerting me that they cannot provide me the very service that I'm actively paying for since my device wasn't registered, I then chose to call an cancel my account. After all I had a 3 year contract and it's been over 3 years now. I called to cancel and then the rep proceeds to tell me that I cannot cancel without incurring a cancellation fee because although my contract had ended there is an 'auto renew' clause in our contract and so approximately 1 month ago our contract auto-renewed for an additional year. To cancel now I would have to pay a years worth of service as a fee. Now, I'm beyond pissed - I'm LIVID. I asked why wasn't I notified that my contract was up and my account would be auto renewed. I also asked "isn't it a common practice to let your customers know this?" She then tells me that "customers don't actually leave our services because they are happy with our service so we don't tell them when their contract is expired, we just renew and they keep our services". HUH? Are you kidding me? Is this some sort of sick fraudulent joke? I then spoke to a supervisor and he explains that the auto renew is in our contract and we should have read our contract. We needed to submit a letter for cancelation in writing 60 days prior to our contract end date and if not our contract auto-renews and no curtesy of notifying customers of an upcoming auto-renew is given. So I'm just supposed to remember a contract expiration date 3 years later and know to cancel 60 days prior?
I'm seeing a theme here... A security company tasked with keeping my family safe, and happy to take our money to do so, hides behind shots customer service and operational practices with a dismissive attitude of "you should have read the fine print"?
At this point I'm ready to call my lawyer:
1.) They've been taking my money for a service that can't fully offer because of requirement they haven't made me aware of even though they very well could have and had every opportunity to
2.) They won't acknowledge that my families life has literally been in danger due to their negligence and is attempting to fraudulently hold me to a service past its contract term because that term 'auto-renews' without warning...
Be WARNED. Do NOT do business with this company if you value the life and safety of your family and you also value integrity of the company you pay your hard earned money to for their services. This company will fail you in both areas.
I want out of this contract and I REFUSE to pay for an additional year of service that I did not ask for, do not want, and was fraudulently opted into. Ackerman failed at their service and took my money any way. Every time they called about an alarm and looked at our account they could have told me that our alarm wasn't registered and we weren't safe but they chose not to or neglected to. In essence they've been taking my money without fully providing the service that they promised and they are making me pay to cut ties with such a filthy company.
DO NOT GET ACKERMAN. I REPEAT DO NOT GET ACKERMAN.
I got Ackerman a little over a year ago I signed a three-year contract because the equipment cost was so expensive. I pay for almost $40 every month for monitoring. On December 7 I came home from work and realized somebody had broken into my house my alarm was going off not once did they call me no police were sent to my house. NOTHING. WHAT AM I PAYING FOR!!!! When I called to cancel they didn't ask me why they didn't even seem to care they just said that I owed $875 and asked would I be paying with credit or debit. On December 22 I waited all day for someone to come install a garage door alerts so if my garage door is left open I get a notification so nobody can walk into my house. My appointment was for 11 AM it is now 4 PM and I've yet to hear from anybody. When I call I get placed on hold and transferred to somebody else who puts me on hold and then transfer me to somebody else they have no idea what they are doing and I will cancel effective immediately
WORST CUSTOMER SERVICE AND WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!
If you want to be stuck in a three year contract without any way of getting out of the contract even if you are moving into a home that already has a system in place, please sign up for this service. Otherwise save yourself hundreds of dollars and use a different service that doesn't dupe you into a contract longer than you need.
I was forced to give this one star just to write a review. The bottom feeders that are employed through this so called company are ill mannered, heavy handed crooks that give the old school and modern day mob a bad name! At least with them, then and now, you knew and know what you were getting involved with! NO BS!
I have a system already in my apartment. However, I got Ackermans flyer in the mail, so I called for a bit of information. What I got was a hard sales pitch directly! I mean this guy was coming at me so hard and fast, you would of thought he was getting paid by the word and NOT by the appointments he set up. Frankly, I should of just said NO THANKS. That nagging curiosity won over and I scheduled an appointment for a Saturday morning 10am with a Trent Vernon.
It was explained to me that this technician Vernon was to "phone me the night before to confirm our 6/3 appointment". DID NOT OCCUR! 8:58am on 6/3, my phone rings, unrecognized #, don't answer. Voicemail from tech Vernon, "sitting in your parking lot, can I come up?" I didn't respond. 9:50am phone call from tech Vernon, "he is downstairs in my building (I live in a security bldg), do we still have an appointment"? Yes. I instruct him to use the callbox so I can buzz him in & under NO CIRCUMSTANCES ENTER THE BUILDING ON YOUR OWN! For whatever reason, the callbox wasn't functioning, by the time I got to the lobby to allow him in, he was already in the building, gone to the toliet & was on my floor! My 6'9" neighbor & I confronted tech Vernon coming off the elevator as to why he illegally entered our building? After stuttering and stamering for a few seconds and staring at his phone, he says "I think this scheduled appointment should be cancelled". You think?
Ackermans word is crap! So are their contracts, whether it's monthly, yearly, bi-yearly, or tri-yearly. They are in the PROFESSIONAL SCARE TACTICS BUSINESS! They violate you in your most accessible venue, your home, with your most precious assets, your family! It gets no more personal than this!
We had Ackerman update a security system on a rental house we were moving into. THe agreement was for 3 years, we had a concern about that because we were only on a 2 year lease. We were assured by our sales person, Cecilia Angula-Cuzzi, that if we moved out of the Ackerman Security area that we would not be obligated for the full three years.
The 2 year lease is up - and Ackerman is telling me that even though they do not service the area of a home we purchased, we still have to pay the remaining $500 + dollars.
I despise being lied to. Stay away from this company.
DISHONEST COMPANY. I was a loyal customer of Ackerman for almost five years. It turns out every single time you move, they "re-start" a three-year contract without telling you. I recently got a job offer out of state -- outside the Ackerman Security zone -- and I went to cancel and they tried to charge me $900 (!) for not fulfilling the ever latest three-year commitment that they started when I had moved into a new rental a year ago. (Even though I had been with the company, same account number, continuously for almost five years.) I threw a fit and they discounted that $900 to $500, but I still feel robbed given that I had fulfilled a three-year commitment to the company and had no choice but to disconnect my service given my required move for employment. (And the fact they don't offer services in Colorado, where I'm moving.) Their sales reps do NOT disclose you are getting into a three-year commitment and whatever they say about not being on the hook if you move out of state and Ackerman isn't available is a lie. There are many security system companies out there. I think Ackerman is the worst.
I've also filed complaints with the attorney general and the Better Business Bureau.
**Beware** Do not sign up for an Ackerman Security System!!! My system has been broken since they installed it two years ago and they would not fix it unless I pay an additional $125 for new equipment and sign an additional three year lease (Ackerman must think I'm crazy). My system has been disconnected and unplugged, I've been paying my monthly bill to be in compliance with the contract (which they are not honoring), and they keep sending me alerts even though my system is not powered (great monitoring ). I have tried multiple times to get out of the contract and they would not release me unless I pay the full mount due.
If you are choosing Ackerman, you have been warned!!
I'm very disappointed. I have been a customer for a little over two years and didn't have any problems until I attempted to add services to my account. Payments never late because it's auto-deducted from my account.
Sales rep came out to my house October 2nd or 3rd and told me I could add about $1500 worth of equipment to my account and it will cost me an additional $5-6 dollars. All I have to pay is a $99 fee and the first month of the increased rate. It came to about $146. The equipment included 2 indoor cameras, 2 outdoor cameras, a remote thermostat, and 2 window sensors. I was very pleased. The day of the install (Oct 7th) - the installer could not get the cameras to produce a live feed and after 3 HOURS of fiddling around he then tells me I need to have a faster internet speed in order to have the strength I need to produce a live feed. Makes sense, but of course the sales rep didn't tell me this nor did he inquire if I had what I needed to have a successful installation.
I was definitely not willing to increase my internet speed so I asked him to cancel the install since I don't have the proper connection for the camera and cancel the thermostat thingy because I really have no need for that feature anyway. I did, however, tell him I would keep the 2 window sensors.
A week and a half goes by and I see no refund nor partial refund in my account. I call Ackerman and tell them what happened and they say they just need the technician to turn in his paperwork to confirm what equipment was/wasn't installed and they will refund my money. It is now the end of October - almost a month since the initial scheduled install!! I HAVE CALLED THEM AT LEAST 5-6 TIMES and I'm continuously given the run around. They have to call the technician, supervisor, the manager, the director, the doctor, lawyer, and damn indian chief to get the green light to give me my money back! AND to top it off they treat you like YOU did something wrong! What the ?!?!?!?
I'm am so disappointed in them and now after reading some of the other reviews on here I wish I had just left it alone and I'm definitely going to read my contract when I get home from the office so that I can cancel my service before they "auto-renew"!
I just got off the phone with them again and AGAIN they promised a resolution in 24 hours. This is unacceptable. It's fine when you're paying your money religiously to them but when it comes to customer care and handling customer service issues - BEWARE!
Don't Do It!
Ackerman sucks you in with a low rate if you sign up for three years, but then provides absolutely horrible service. Battery needs replacing in the keypad and they won't send a battery out or let you replace it yourself. Sends a technician out with questionable English skills that pops the battery in, pushes a few buttons and then charges you $100 for the service call. Call Center phones once a week saying they are receiving a "Tamper Alert" on one of your sensors. What does that mean? I don't know and they don't either. The alarm doesn't go off, but they think someone is tampering with the sensor / system. I'm not an idiot, I've changed the batteries in all my wireless senors. Tech comes out, pushes a few buttons, can't / won't tell me what is wrong and charges another $100 service call fee. Very pushy about getting their service contract, but as we all know, these contracts benefit Ackerman, not you. They claim a technician must come out as it is a liability issue, but ADP use to walk me through the steps and then test the system to ensure it works.
Go to Amazon and order Smart Things door / window sensors, motion detectors, siren and fire / carbon monoxide detectors. Did the whole house for $300 and now monitor myself and control the system from my smart phone. The minute one of the sensors detects intrusion, you get a text message and the stupid loud siren goes off. I decide whether I need to call the Police which I can do with one less step than Ackerman.
Bad customer service.
Ackerman sent out a salesman on May 28th. He looked at my current system and stated we needed to add a cell receiver and a indoor camera. We scheduled the install on Tuesday the 31st. The installer showed up without the camera that was agreed to in the contract. Frustrating but not the end of the world. He continued downstairs to look at the security system box and within 30 seconds he determined that I needed a different type of box that either would be free if I signed a 3 year contract or $299 if I only wanted a 1 year contract.
I told him no thanks to either option and they could refund my money. He called later that night and stated his manager approved the new box for free. The installer and I set up a date (June 10th 12-3pm) to come back, with the camera this time, to install everything. I took a day off work again and planned my day around the installers time period. Needless to say he never showed up. I had his cell number and attempted to get a hold of him. He never contacted me.
Fed up, I called the main line and explained the issue to the poor lady who answers the phone but has no power to do anything. After being placed on hold for a few minutes, a manager (Malcom) came on the phone and I reexplained the entire story to him. He told me this was a regional issue and placed me on hold while he contacted the regional dispatcher. I explained my situation...again and she tried to schedule my service again. I asked her why I should use Ackerman Security to protect my home when they can't even get a system installed in a timely manner and show up when they are supposed to. She placed me on hold awhile and said she was transferring me to her manager. After being on hold AGAIN I got the managers voicemail. I asked the person to call me back today however I apparently am not important enough to do so.
Go with ADT!
They're billing is a mess and I've just discovered they are monitoring the wrong property address. Not exactly the highest attention to detail.
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Overall, I like the security system and the support people at Link Interactive and Alarm.com. I would have rated Link at 5, but for the troublesome Skybell I bought. It rates at 3 out of 5 by consumers, and I would have to agree. Sometimes it works, sometimes it doesn't. I expect reliability out of an alarm system, and the Skybell fails to deliver. Otherwise the door sensors, etc, were easy to install and setup. The outdoor camera requires being plugged into an outlet, so that required an electrician, but it seems to work as advertised. Overall a good system. If they ever get the Skybell working reliably, they will easily rate a 5 out of 5.View More Reviews
Love my 2Gig smart home security and fire alarm system with two way voice. I have had it for years with no issues. I use to sell Alarm system and this one was my favorite. Customer service from Link Interactive has been great also.
I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.
I purchased our link interactive system through Costco a little over a year ago after suffering for YEARS with a local South Florida security monitoring company, a rather unhealthy relationship because it was a family "friend". The company didn't want to deal with online access, at one point, when we wanted cameras and phone app access to the security system, the owner told us that was stuff he didn't feel like dealing with; customer service *so* bad, even at the end still demanding payment when the darn alarm panel sat dormant for *months* because none of their techs could keep scheduled repair appointments. I had to call BBB for them to stop billing us. We would've left a review for the company but we heard they harassed another customer so badly for leaving a very similarly telling review, we said forget it and hope for Karma. Grrr. Smh. Moving on.
At that point, we were up for DIY security. So far this has been good for our family.
5+* - customer service, incredible. Hard to beat. They baby step us every time I call. Every tech I've spoken to has the patience of steel, like nothing you say could be more stupid, even though might be.
4* - the equipment selection. It's mostly alarm.com products, which have been OK. Some home automation, I love the thermostat. You can't just order from the website, you have to call and speak to someone which is a little bit of a pain of you know exactly what you need. We've had a few equipment issues, the the customer service has been so good, they usually figure it all the first call. It's not always cutting edge, but it works for us
4.5* - for the app and the security control website, which is great for novice users like me. UI is pretty good. You can also get fancy with programming your system, too once you get the gist of how extensive you'd like to be alerted of things like if a certain door opens using a certain entry code (the kid is home), talk to someone at the door even if they don't ring the doorbell (I once told police officers how cute they were as they walked past my front door while they were responding to a false alarm), garage door control, automated door locks lock when you arm the system, and so much more!
Prices for monthly monitoring are very competitive with other companies. They do have contracts they say to keep pricing lower; I wasn't too happy about. But I relented and now we plan to be with this company for a long, long time, their service is evolving and is keeping up with technology, unlike others.
Trying to protect our family at home and the little bit we have
Sad to say.
After researching three other major alarm companies I came across Link Home on a COSTCO web page.
The Link Home system through COSTCO was a far better value both for the monthly service charge as well as the cost of various components. In addition the notification options such as an iPhone App, and on line through alarm.com was superior in various notification choices.
I installed they system in a few hours. 10 door window sensors, 4 motion sensors and 7 heat, smoke and freeze detectors. Installation was very easy and when I ran into a small problem I called tech support that immediately solved the issue. I do have one "tip" When setting up the motion sensors and looking for the ideal position I used "Museum Putty" to temporarily place the sensor on the wall. It holds great and you can move it around until you are ready to screw the sensor into the wall.
The system has been activated now for several days and all aspects work great. I did run a live test too; to make sure all was working. It performs just as advertised.
In addition their customer service is the best I have ever encountered.
I have been very impressed with the level of customer service and the attention to detail including follow-up I have received from Link Home Security from everyone I have had contact with; Sales, Alarm.com, Administration and Technical support. I must say it is by far the best level of service I have ever experienced with ANY Company or Service.
These guys were incredibly helpful to deal with on the phone. A Very knowledgeable salesperson, who did not rush me. I would definitely use them again.
I have been doing online research of security systems for months and finally tripped on an online review of Link Interactive via Costco.
This is the best of all worlds - DIY installation with professional monitoring. I love, love, love how much I can configure everything. I love that the Control Panel is also a Z Wave Controller, so I now have the beginning of a smart home - starting with my connected thermostat.
I have installed window or door sensors, two interior cameras, one exterior camera, two additional motion detectors. I will add a few more things on later, but I can't believe the features and functionality.
I purchased Link Interactive services through Costco. All of the equipment is actually 2GIG or Alarm.com. I access my entire system through Alarm.com. The price through Costco is amazing! I compared my experience to a co-worker who has the identical equipment through Vivent. She is sick with jealousy at the better prices - and the fact that I installed it all myself! I only needed to call Link once to activate, but did everything myself with the online support instructions.
I could not be any happier. Actually, I could be very slightly happier - I seriously wish that their camera equipment was offered in black. I have one camera in the middle of my AV equipment which is all black, so the white camera is really obvious. I actually spray painted my exterior camera so that it didn't stick out!
I'm so glad I found Link Interactive!
We purchased our new Link Home Security system online through Costco. We like it a lot more than our old ADT system. The touchpad is a good size - very easy for us to see and use. Plus it has the weather! Even though I tore my achilles tendon (playing basketball), I was still able to install the entire system in a few hours without any problems.
Based on my research, Link Home Security provides the best overall value when you consider up-front and monitoring costs. The initial cost for the system was very reasonable considering the quality of the system we purchased. Plus our home insurance costs are reduced with the system! I highly recommend this system to anyone in the home security market.
Emily was great in helping me decide on a solution. I had compared many providers and never once did she say anything bad about the other vendors. She kept her patience with me while doing this and made sure I was comfortable with Link. The experience with her and the "non pushy" approach ultimately had an impact on me choosing Link to protect our home.
Link Interactive is Awesome, I have been a customer for 3 years. Can't be the monthly fee and there friendly customer support.
I also purchased my system through Costco. If you are handy at all, this is the way to go. Same equipment as the big players, but at much better prices. The packages were customizable, so I was able to get all the options I wanted without anything I didn't need. The ability to connect my garage door control, is very handy. Before I used to forget to close the door sometimes, so it's nice to be able to check from my phone and close if needed.
Their support was very responsive and helpful during setup, which is important, because these wireless systems are a bit more complicated to setup than the old wired systems.
Overall, I highly recommend if you're handy and willing to spend a little time. I liked that I was able to set everything exactly the way I wanted, rather than rely on an installer that I had no idea how good they would be.
Converting from local telephone security system in Southeast North Carolina. No problems with them, except to upgrade to the new technology would have been crazy expensive.
Found Link Interactive through Costco. Prices are pretty good for sensors. Monthly fee for the interactive and geo services is great. Also video is only $5 more per month, not bad.
Needed some guidance setting up system. The tech support is top notch, best in class. Brice and Paul were excellent to work with. Thanks guys!
I would not hesitate using them. I never heard of them before, but they are a great company.
The equipment is great. The set up was simple. The features are awesome.
Being billed for the length of the contract instead of the month to month option my signed contract states, not so great. Receiving no notification that my credit card would be charged over $1,000.... not awesome. Waiting on a call back to resolve. Hope to be able to update this, as we really do like the security system.
9/24 updated to 4 stars. Link was quick to address the issue and refund. Always very professional. In all reality this should be a 5 star review, but as a matter of principal I'll leave it at 4. At any rate I would highly recommend Link.
When we walked out of our door one day to find three white men in rubber gloves and covered faces, we knew they had been staking out our house and we're waiting for us to leave to break into our house. Police caught them, held them at gunpoint, tazed them, found and returned stolen property and sent them to jail. Turned out they're neighborhood boys (one of whom is the son of a neighborhood officer) and they've broken into two homes already - even after released from jail! Needless to say, we beefed up our security the same day.
We looked at numerous systems and we finally decided on Link Home Security. We trust Costco to give us good recommendations - they were spot on. The system was easy to install and amazingly simple to use.
Their system app allows you to monitor your home with cameras, receive texts or emails when a sensor is triggered, has an incredible glass break sensor (I dropped my keys on the trash can and set it off!), and has smash and grab technology that immediately sends a signal to police if you don't turn off the alarm or they don't get a response. And police response is FAST.
Yesterday, we came home and forgot to turn the alarm off and came in the garage door. The alarm went off, we bolted for the panel (it took less than 30 seconds to get there) and immediately there was a man on the panel demanding that we identify ourselves and our passcodes twice, as well as ask if we were safe and if we needed assistance.
We took a chance and we couldn't be happier with this system. Their customer support is phenomenal and patient and you will frequently work with the same people so you're not bounced around to people you don't need to talk to.
In terms of costs, we got sensors, motion sensors, cameras, glass break, fire and cold, panic buttons, keyfobs, keypads - nearly everything they had - and it was about $800. You can get alerts on up to 10 sensors on your app, but if you want more it's less than $5 for another 10 sensors. We pay around $34/mo. Plus, it's all on cellular network so there's no wires to cut and it runs on battery backup. No installation fees bc you do it yourself.
If you're considering alarm systems, I highly recommend Link Home Security. It's one of the few that includes digital services, cameras, cellular, and listen in technology (to hear if you're in distress). We finally feel safe again. Thanks, Link Home Security!
We have been customer of ADT for more than 2 decades but recently decided to switch because ADT's monthly price is just soaring through the roof! Our past monthly due used to be around $30, and now it is more around $50 or more. So I decided to shop around for other security systems and was really fortunate to find Link Interactive as an alternative. First of all, in terms of service quality and customer orientation, Link Interactive absolutely beats ADT out of the water. The initial starting equipment for Link Interactive is about $150 or so with a monthly due of $30 for monitoring service. I decided to sign up really due to the great customer service and review of the company. My personal experience started with Jose Sandoval, who was extremely professional and answered all of my questions patiently and in detail. Jose also helped me secure new sign-up discounts. The self-installation is very easy to do, and the equipment is high quality. The system is also extremely modern with remote arm/disarm and all IOT-enabled. After receiving and setting up the system, I called several times their support call. The call is always immediately put through to customer service representatives, and they are all great at what they do. The only difference is that their customer service is not 24/7 vs. ADT. I highly recommend you to look beyond ADT as the only home security service provider and try Link Interactive. You will never go back!
Ordered my system through Costco. Jose with Link was outstanding. Before I purchased it I had several questions and concerns and Jose was there every step of the way. I was looking at 2 different systems, Link and one other classic (non-wireless system). They were neck to neck. One thing stood out. Jose was always there for me, when ever I emailed or called. The other company I guess was too busy.
So I liked what Link had to offered and ordered the product. Once received I read the easy instructions and started to install.
I had a few basic questions like what size drill bit to use on the recessed modules, manual states 11/16' but Link Recommended 3/4" so much easier. I had a question about an external bell/horn. I researched the one I wanted, made sure it would work, and David at Tech support said no problem. I added a couple of modules I purchased through my Home Theater Distributor. Once again David help me add them (actually he did it all). Another thing I love about Link, you can buy product to add elsewhere if you like.
I have had it installed now for two months, activated the monitoring. No issues. I checked in with the Central Office and they verified that my control panel is communicating with them.
The alarm.com web interface and cell phone app is great. I had one issue, my wife's alarm panel code didn't work after i set it. I called Link, and found out I didn't set her profile to have access to arm/disarm the panel, 1 click and I was done. Link was right there to help.
No issues with my cell phone app. Notifies you on everything.
You can set up notifications to push onto your cell phone, receive emails or text messages. Tells you what ever you want. Mine tells me when someone arms/disarms the system, leaves a window or door open more than 15 minutes (adjustable). Love this feature. Of course in test mode it goes off quite often so be aware. (alerts because you are playing with the system and testing).
I purchased extra magnets for my thin window mounts, so I can set my window open, install a magnet (two way tape) now I can leave my house with the window slightly opened and the house is still secure.
I would definitively recommend this system to anyone.
Will review again after I have monitoring on for a couple of months.
Moved into a new home and wanted to have a monitored home security system. Researched several from the big name nationals to a couple of local companies. The big name national companies had very slick sales people but the Yelp reviews that I found were less than great and a few were downright scary. Two of the local companies had 5 star reviews but the cost was significantly higher. Then I checked out Costco. They are affiliated with Link Interactive, which is a national company. They sell a do-it-yourself wireless alarm. You can make it as basic or as complex as you like. I chose something closer to the basic system. Being the least handy man on earth, I was a bit apprehensive about the DIY aspect. I was wrong to worry. It is peel and stick, very easy. And very fast. The Costco discount saves you a lot (more than covers the cost of a one year membership). The monthly monitoring is $29.99 - less than anyone else I contacted. But the cost and the ease of installation were not the best part of it. Dealing with the folks at Link is a real pleasure. When you call for support (I did mention that I am not very handy), a real person answers - not a long menu. And you speak to someone in Ogden Utah, not New Delhi. Only have it for a few weeks, but so far, I am a fan.
I purchased the system directly through Link Interactive's 800 number via their website. I had an excellent sales experience and was able to use my existing sensors since my old security company used the same panel. Installation wasn't that difficult but I did have to read up on the panel a bit and make a couple of calls to Link Interactive tech support. Each time I called they were very helpful. They give you complete control of your system so you are free to expand it by buying affordable sensors. I love the control and ability to expand the system myself.
I just sign up with them recently they are awesome!! I was on the phone Alexis she very patient and very kind keep the good work!! Thanks
I just set up my alarm system with link interactive and I have had a great experience with the customer service. First, I did a lot of research on home security systems. Link had the best prices, and their technology is advanced and synced to my smart phone.
I never felt pressured by Link to make a decision. I spoke with Jose Sandoval many times and he calmly answered all my questions before I made a decision.
Today, I had the pleasure of speaking with Ashley Coles, who did all my sensor testing remotely and stayed on the phone with me until we got it all down. She was very knowledgable and patient. When I tried out one of my alarms later in the day, I immediately got a person from the central station call through the panel and ensure everything was ok. The 2 way communication through the panel is great.
I definitely feel safe with this system, and the customer service has been stellar! I would highly recommend them - and they have the best prices with no hidden costs.
I found Link Interactive like everyone on Costco's website. My contract was going to be up in a month or so, I wanted to get a head start shopping for a new alarm system. My previous alarm company could not match the price of Link Interactive monthly monitoring fees. So I decided to switch over to Link Interactive. From the sales man Trevor to Spencer in support, everyone has been very helpful. Every question I had with emails or phone calls were answered. I would highly recommend Link Interactive for your home security needs.
I did a lot of research before deciding on a home security system. I looked into Xfinity Home, ADT, and a few other smaller outfits. I went with the Link system through Costco because it offered a great deal for the price. Link is basically an Alarm.com dealer, a cellular-based alarm and home automation system, completely wireless (except for the control panel, which needs to be plugged in). No wired sensors or professional installation necessary!
The system itself cost about $200, including the motion sensor, 3 sensors, wireless thermostat, 3 door/window sensors, smoke/heat detector, and 2 lighting modules, and is practically infinitely expandable. If you don't mind self-installation, it's a truly excellent system. Every component can be monitored through smartphone, tablet, or computer. My favorite part is the thermostat, which is every bit as good as the Nest thermostat, if not better. Maybe not as slick (not designed by Apple), but has all the functionality at a fraction of the price. It can be automated based on your (phone's) location, and can be controlled remotely.
I had one false alarm, which was my fault. But I was called and texted promptly when it happened, so now I know the system works. In short, I'm very happy so far.
Originally had ADT scheduled for an install, until the technician told me some things that changed my mind. I was thankful for his honesty.
Link Home Security was a breeze. Took us all of 45 minutes to install and set up our own system. Plus, I love how easy the cell phone APP is to use from anywhere in the world. I've checked in from France, Madrid and Morocco with no glitches. Customer services is great. I wouldn't change a thing.
great home alarm. it's the same equipment as higher priced, well established companies use. They r very patient on the phone. I Love link.
I am very happy with my new security system. I ordered it through Costco.com and then found out they were in Ogden. Go figure. The system took less than an hour to install and I am now using the energy management and home automation features along with the home security.
Email conversations are promptly returned and I am surprised at how well they respond. it couldn't be easier.
They are the best, I love the customer services and the way the system you fill safe and you know they monitoring the house in all time. Without knowing we had before reception t-mobile Bay area the company notified us and fix the problem asap
This security is top notch. I will take this bill and service over all the big companies. I had some issues when I first installed and the problem was taken care of immediately. I was walked through step by step and it never felt like I was bothering them. I appreciate this level of customer service and quality with equipment . I only hope that as they get bigger they don't lose the service:) keep up the great work guys!!!
Link was by far the best option for monitoring. I researched the self-monitored options, but none of them guaranteed response if my power went out, my internet went down or I was out of cell service. Installation couldn't have been any easier and the panel is as easy to use as an iPhone. The best part is accessing my cameras, thermostat, door locks and lights remotely. SUPER handy when I travel (vacation or work). Best value out there for Alarm.com services. I also thought for the low price I'd get the standard customer 'no service'. NOT SO! Extremely responsive people on the phones and anytime my alarm goes off, they've responded within seconds. I looked at their A+ BBB rating before buying too. Well worth the investment of money and a little time on 1 weekend for installation.
We got this system via Costco and have been very pleased. We got the 200 dollar home automation/security system and for what you get it can't be beat! It's super easy to install and it's also very easy to program. We've added a glass break sensor and another door sensor and it was simple to get them up and running.
It's alarm.com based, so we can do most everything from our mobile devices and it's nice being able to give logins to the cleaning people and relatives.
We've been very happy with Link Home Security!
We had ATT system installed at no cost. Problem was the siren sounds like a smoke detector and the door chime could not be heard. We had them un-installed the system the following week. I looked on line and saw the high review for Link Home Security and that Costco was involved. Ordered the system with additional siren for a bit over $300.
Installed system in less than a hour and works GREAT, We love the features the control panel has. Far superior than ATT....
I can't say enough good things about Link Home Security. They have been nothing but professional before and after the sale. They can get you fixed up with what ever type of equipment you need to protect your family and home. I have recommended them to a lot of home owners in our area. To have access to your system with your smartphone is a great option. I had issues with mine and they were able to get it repair really quickly. A Very dependable company to do business with.
The system was extremely easy to install. It took me probably less than 2 hours to get it wired up and configured. Debbie has been a pleasure to work with. She has been extremely helpful in getting my system configured and working the way i want it.
The iphone app works great, and its so easy to use. I am extremely happy with this security system so far, and its priced well.....no complains so far.
I recently switched from ADT to Link, primarily because the costs were going to be significantly less, and I was going to get greater functionality than my old ADT system provided. But after making the purchase I discovered that Link has fantastic customer service! The person I have dealt most with, Debbie, has been incredibly helpful, even offering to take my calls on Sunday, her day off, to try to help me with a tricky installation problem. When we couldn't get some of my old ADT sensors to switch over, she happily offered to accept a return of some of my unneeded equipment and credited me so that I could substitute those old sensors with new 2Gig wireless ones! So far, everyone I have dealt with at Link has been courteous, helpful and a pleasure to deal with -- a real rarity with over-the-telephone or internet businesses! I hope they are able to keep this level of service up as they grow.