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Ackerman Security is an East Coast based home security company that services 5 states: Georgia, Pennsylvania, New Jersey, Delaware, and Maryland. Although they have interesting innovations such as bundling medical monitoring with home security services, they are less transparent than other vendors on pricing. There are also some customers that report misrepresented pricing and contractual structures than what salespeople have sold.
Frontpoint is one of the highest rated home security companies on the market today. Frontpoint is known for streamlining set-up by relying on the customer to install their own equipment -- using extremely easy to use instructions. This saves money and keeps pesky installers out of your house. Additionally, they have some of the best and most reliable home monitoring services. For a price that competitive in the industry and integrates the newest technologies, it is pretty clear why Frontpoint is such a beloved company by its customers.
Ackerman Security: 7.6/10
Frontpoint Security: 9.6/10
Ackerman Security: 7.3/10
Frontpoint Security: 9.4/10
Ackerman Security: 8.2/10
Frontpoint Security: 9.7/10
Ackerman Security: 8.3/10
Frontpoint Security: 9.5/10
I switched from ADT to Ackerman.
The tech came out this morning on time and upgraded my service equipment free of charge. He was kind, courteous and professional the entire time he was in my house. Jesse (JC) helped me, he's the best! Call for him to do your install. You won't be disappointed.
Just switched from ADT. ADT was fine but Ackerman was about $12 a month less expensive. Sales rep (Charles) and installer (Joe) were both top drawer. Using same system as ADT so very simple convert.
This is my first security system, and I feel very safe with Ackerman. Just days after I moved into my new home, and the system was installed, My garage door was opened at 5 am while I was sleeping. The alarm tripped, woke me up, and Ackerman Security called to be available on the phone while I checked the house for intruders. Everything was safe and whomever opened the garage door must have fled when they heard the alarm go off.
So far so good. The sales person was outstanding, not pushy at all. Did not try to sale me things we didn't need. Installer was on time and very knowledgeable of the equipment. I checked with 4 vendors, and Ackerman's professionalism and knowledge was steps above the others. I highly recommend them for your security needs.
Great tech, on time, polite, extremely helpful and informative, provided plan info to reduce future costs, suggested obviously-needed upgrade. Thank you.
We have had Ackerman since October 2016 after we dropped ADT after more than 20 years. Our system has worked well and the pricing for wireless and internet connectivity is reasonable relative to other companies in Northern Virginia but more than we pay in Delaware.
I have been an Ackerman client for over 3 years, previously with ADT. The Ackerman monitoring is about half of what ADT charges. The monitoring service is no different.
I have had service out two times in the past few years. Both times, the tech was out quickly. Both techs were previously with ADT, and knew what they were doing.
Customer service is the absolute best, hands down! Bill MacMillan at Ackerman took great care of us when we needed a burglar alarm system installed at our business. Best prices in the industry with state of the art technology to boot. You will not be disappointed!
We have been using Ackerman for 2 years. They monitor, smoke detectors, medical and police. Today we upgraded our system. We have always been notified of any breach, whether door or motion. I am paying more than I was, due to the spring special with wireless equipment and smart phone access to activity, but worth it.
I had had ADT for 20 years and was paying more each month for less monitoring, no smoke detectors, no EMT or Rescue buttons for emergencies.
I've had the service for over 5 years. Ackerman just came out to upgrade my system for free. The Tech was excellent, quick, courteous, and answered all my questions. Glad to be with Ackerman.
Been a customer for almost five years now. We started out with ADT just like some here. My uncle told me about Ackerman due to the $$. So, I jumped on it. I won't say the entire trip with Ackerman has been pleasant but, they do try to take care of you. You're not just a number or money coming in. We were on vacation and just had a new touch pad installed, something went wrong when a storm came through and my son said it would beep and beep more. After several attempts by the techs, I had an older tech come out and in ten minutes the problem was solved. My wife tripped the door alarm and in two minutes Ackerman was calling the house asking for the password. She was frantic and couldn't remember but, she got it together. They are kind, supportive, friendly technicians and act as if they want to keep your business. Not, like another company whose name I won't mention.
Had Ackerman in Atlanta and never had any issues until I moved up to metro Baltimore. Now I don't even get a call from them when my alarm goes off. Also, they are NOT flexible with their contracts at all. I am moving to an area that is not serviced by Ackerman for work and they won't let me out of the contract I signed even though they don't service where I am going. I understand that I signed a contract but the lack of flexibility and compassion leaves a bad taste in my mouth for Ackerman. Moving for work was unforeseen, I even bought a house in the area that I moved to thinking I'd be here long term. Work had other plans and Ackerman is the only company that is unwilling to budge on the contract. They are only concerned with the money and contract fulfillment. Despite being a long term Ackerman customer in the past, this definitely will keep me from using Ackerman in the future. I give two stars because I never had any of these issues when I used them for several years in Atlanta. Since then, it seems their service has declined.
To be honest, I have not had any issues with the service really. But I've recently moved and upon calling to cancel, they informed me I would have to send a letter with a bunch of information to them by postal mail (who does that in 2017) to cancel the service. And of course I have to pay until they receive the letter. Complete nonsense and just a stupid hurdle to punish anyone for canceling service. I will not be getting their service in my new place.
Horrible customer service, my alarm stopped working 2 months ago, called them to look at it they wanted almost $200, on top of that I requested to cancel my service, each time I speak to a representative that claims they will have someone call me back that handles that, and no one ever calls back, it's been almost a month now, and they think they're gonna keep charging me for a crappy service. Stay away from this terrible company, you'd be better off having a pit bull secure your business or house than they could.
When I was in the market for a professional home security system, it was hard to miss Ackerman's ads everywhere. But it's hard to rate them because after the salesman came, he failed to submit a proposal. I tried to follow up with him by phone and email, no response. Then I tried his manager, whose name and contact info were in the folder he left behind, but also no response. Very unprofessional and if they're too busy for you when they're trying to make the sale imagine how little time they'll have to service you after. Stay away.
If I could give this company 0 stars I would. I have been an Ackerman customer over 7 years. Do not consider using this company if you want operable wireless cameras. I live in DC and have a camera installed on my front porch. It is supposed to record an event every time something is within range of the camera. It has not worked consistently since the install. I have lost hours from work having to have a technician look at the camera, replace cords, etc. I have had several incidents with the cameras not working and theft and damage was done to my home. The representative from Ackerman were not helpful at all when calling the service number 888-999-1070. I spoke with an assistant supervisor, Mike he shared that all he could assist me with is troubleshooting my key pad. After having a package stolen and my mailbox damaged I am not pleased at all with the customer service from this company. I plan to discontinue service and go with another company with more reliable wireless cameras and customer service. POOR CUSTOMER SERVICE AND INOPERABLE WIRELESS CAMERAS!
The service is very tricky, it looks affordable. 8 years back switched from ADT due to the price. They used the alarm system and sensors that ADT had installed to provide the service. One time the sensor was constantly beeping. I called the CS, they sent the technician who charged me $70 to replace the battery. CSR didn't inform me that there will be a charge. Fortunately, there was never need for the alarm to go off. I am not sure even if they monitor. I disconnected my landline, but their system either didn't recognize the absence of landline even it was to work on the landline or they intentionally didn't notify me. They kept on charging my account for 1 year. When I called to cancel the service,they replaced the alarm system, but they didn't replace the sensors. The alarm system keep on beeping. When I called the customer service, they mentioned that there will be service charge and price of the sensors. Instead of fixing the issue, the rude CSR in cancellation department cancelled the service. They are still charging my account. Wish I had read the reviews before signing the contract.
Atrocious. Do NOT use.
As others have noted, Ackerman is full of classic slimy sale tactics, especially Cecilia. There's always something hidden or some swindle at work.
They pretended billing me for the first six months, which per our contract was free, was an "oversight" and it took considerable
Effort on my part to rectify. Then they "accidentally" installed equipment I didn't order and I had a hard time getting them to remove it, because I'm sure they wanted to bill me for it. Ever single interaction is difficult.
I wouldn't renew my contract even if THEY paid ME to do so -- it's that bad.
You get what you pay for and our attempt to reuse the expensive GE system in our home under what seemed like a reputable company backfired when the technician arrived to install, spent 3 out of 5 hours on his cellphone, burnt up the first replacement board and then half #%$ finished the install. He forgot to hook up the siren or program for convenience and now our calls to our "I am your front line person, call me first with any issues," sales rep go unanswered. I guess since he has our commission he has disappeared like a fart in the wind. Buyer beware!
I have them for 6 years, one door sensor felt and broke. Called to ask for price/or send the piece. Don't do it. They will send someone to replace it, for free.
Person never came, she doesn't live in this area anymore. She offered me a call back,three days later I called again, this time I was told the technician will charge $90. plus the equipment cost. as a great deal they give 50%off $45, I waited 2:45 hours, I was spected the job would to be done by 12 no started at 12. Now they say they will charge me for missing appointment,.. ? Did they pay me for their mistake and let me waiting for someone that is over 500 miles away?? NO. Now I MUST RESCHEDULED the technician. How much will the sensor cost? They don't say... that means once they installed it, I have to pay what ever they want....NO
I am shopping for another security service...
The 19/ month comes with
Bad Customer Service!!!
Pls b careful of this company
Their price used to be cheaper than others .Service is not bad but after your two year contract is over they will automatically renew the contract for a year without your permission and if you try to cancel you have to pay the whole year charges
I was with this company for 5 years.After I found out what they were doing I cancelled immediately and went to better more transparent company
The initial install and monitoring seemed fine, I switched from ADT due to commercials. You realize the difference when you work with them down the line. They have very unethical call center practices where they dispatch techs when not needed and tell you after their is an $89 fee and they make it almost impossible to cancel. You should not work with them to protect your home or business if this is how they operate.
**Buyer Beware** On Sunday 1/08/17 I received a call from Ackerman security that our motion sensor had gone off detecting 'activity' in our home. The rep asked if I would like for police to be dispatched which I replied, yes. My wife and I then began to rush home fearing the worst. I then receive a call 10 minutes later by Ackerman stating that I never "registered my alarm" with my local police department so they could not dispatch the authorities. Obviously upset and confused, I let the rep know I've never heard of such a thing and that I have had Ackerman security for 3 years but never once heard of any such requirement. The young lady told me that we were sent a notice letting us know. I asked when that notice was sent. She then 'looked it up in the system' and told me it looked like that notice was never sent out in my case. I then asked her "so you mean to tell me that I've been paying for a service for the last 3 years thinking my family was safe, and during those 3 years Ackerman knew that my alarm wasn't registered and so my family was unprotected but they continued to take my money anyway without giving me any type of notice?" She then proceeded to tell me that I should have read my contract and it's in the contract. I was PISSED and ended the call. I then called the local police to have them go to our home (we were still 30 minutes away).
A few days later, still very much disturbed by the fact that this company has been taking my money while not even affording me the curtesy of alerting me that they cannot provide me the very service that I'm actively paying for since my device wasn't registered, I then chose to call an cancel my account. After all I had a 3 year contract and it's been over 3 years now. I called to cancel and then the rep proceeds to tell me that I cannot cancel without incurring a cancellation fee because although my contract had ended there is an 'auto renew' clause in our contract and so approximately 1 month ago our contract auto-renewed for an additional year. To cancel now I would have to pay a years worth of service as a fee. Now, I'm beyond pissed - I'm LIVID. I asked why wasn't I notified that my contract was up and my account would be auto renewed. I also asked "isn't it a common practice to let your customers know this?" She then tells me that "customers don't actually leave our services because they are happy with our service so we don't tell them when their contract is expired, we just renew and they keep our services". HUH? Are you kidding me? Is this some sort of sick fraudulent joke? I then spoke to a supervisor and he explains that the auto renew is in our contract and we should have read our contract. We needed to submit a letter for cancelation in writing 60 days prior to our contract end date and if not our contract auto-renews and no curtesy of notifying customers of an upcoming auto-renew is given. So I'm just supposed to remember a contract expiration date 3 years later and know to cancel 60 days prior?
I'm seeing a theme here... A security company tasked with keeping my family safe, and happy to take our money to do so, hides behind shots customer service and operational practices with a dismissive attitude of "you should have read the fine print"?
At this point I'm ready to call my lawyer:
1.) They've been taking my money for a service that can't fully offer because of requirement they haven't made me aware of even though they very well could have and had every opportunity to
2.) They won't acknowledge that my families life has literally been in danger due to their negligence and is attempting to fraudulently hold me to a service past its contract term because that term 'auto-renews' without warning...
Be WARNED. Do NOT do business with this company if you value the life and safety of your family and you also value integrity of the company you pay your hard earned money to for their services. This company will fail you in both areas.
I want out of this contract and I REFUSE to pay for an additional year of service that I did not ask for, do not want, and was fraudulently opted into. Ackerman failed at their service and took my money any way. Every time they called about an alarm and looked at our account they could have told me that our alarm wasn't registered and we weren't safe but they chose not to or neglected to. In essence they've been taking my money without fully providing the service that they promised and they are making me pay to cut ties with such a filthy company.
DO NOT GET ACKERMAN. I REPEAT DO NOT GET ACKERMAN.
I got Ackerman a little over a year ago I signed a three-year contract because the equipment cost was so expensive. I pay for almost $40 every month for monitoring. On December 7 I came home from work and realized somebody had broken into my house my alarm was going off not once did they call me no police were sent to my house. NOTHING. WHAT AM I PAYING FOR!!!! When I called to cancel they didn't ask me why they didn't even seem to care they just said that I owed $875 and asked would I be paying with credit or debit. On December 22 I waited all day for someone to come install a garage door alerts so if my garage door is left open I get a notification so nobody can walk into my house. My appointment was for 11 AM it is now 4 PM and I've yet to hear from anybody. When I call I get placed on hold and transferred to somebody else who puts me on hold and then transfer me to somebody else they have no idea what they are doing and I will cancel effective immediately
WORST CUSTOMER SERVICE AND WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!
If you want to be stuck in a three year contract without any way of getting out of the contract even if you are moving into a home that already has a system in place, please sign up for this service. Otherwise save yourself hundreds of dollars and use a different service that doesn't dupe you into a contract longer than you need.
I was forced to give this one star just to write a review. The bottom feeders that are employed through this so called company are ill mannered, heavy handed crooks that give the old school and modern day mob a bad name! At least with them, then and now, you knew and know what you were getting involved with! NO BS!
I have a system already in my apartment. However, I got Ackermans flyer in the mail, so I called for a bit of information. What I got was a hard sales pitch directly! I mean this guy was coming at me so hard and fast, you would of thought he was getting paid by the word and NOT by the appointments he set up. Frankly, I should of just said NO THANKS. That nagging curiosity won over and I scheduled an appointment for a Saturday morning 10am with a Trent Vernon.
It was explained to me that this technician Vernon was to "phone me the night before to confirm our 6/3 appointment". DID NOT OCCUR! 8:58am on 6/3, my phone rings, unrecognized #, don't answer. Voicemail from tech Vernon, "sitting in your parking lot, can I come up?" I didn't respond. 9:50am phone call from tech Vernon, "he is downstairs in my building (I live in a security bldg), do we still have an appointment"? Yes. I instruct him to use the callbox so I can buzz him in & under NO CIRCUMSTANCES ENTER THE BUILDING ON YOUR OWN! For whatever reason, the callbox wasn't functioning, by the time I got to the lobby to allow him in, he was already in the building, gone to the toliet & was on my floor! My 6'9" neighbor & I confronted tech Vernon coming off the elevator as to why he illegally entered our building? After stuttering and stamering for a few seconds and staring at his phone, he says "I think this scheduled appointment should be cancelled". You think?
Ackermans word is crap! So are their contracts, whether it's monthly, yearly, bi-yearly, or tri-yearly. They are in the PROFESSIONAL SCARE TACTICS BUSINESS! They violate you in your most accessible venue, your home, with your most precious assets, your family! It gets no more personal than this!
We had Ackerman update a security system on a rental house we were moving into. THe agreement was for 3 years, we had a concern about that because we were only on a 2 year lease. We were assured by our sales person, Cecilia Angula-Cuzzi, that if we moved out of the Ackerman Security area that we would not be obligated for the full three years.
The 2 year lease is up - and Ackerman is telling me that even though they do not service the area of a home we purchased, we still have to pay the remaining $500 + dollars.
I despise being lied to. Stay away from this company.
DISHONEST COMPANY. I was a loyal customer of Ackerman for almost five years. It turns out every single time you move, they "re-start" a three-year contract without telling you. I recently got a job offer out of state -- outside the Ackerman Security zone -- and I went to cancel and they tried to charge me $900 (!) for not fulfilling the ever latest three-year commitment that they started when I had moved into a new rental a year ago. (Even though I had been with the company, same account number, continuously for almost five years.) I threw a fit and they discounted that $900 to $500, but I still feel robbed given that I had fulfilled a three-year commitment to the company and had no choice but to disconnect my service given my required move for employment. (And the fact they don't offer services in Colorado, where I'm moving.) Their sales reps do NOT disclose you are getting into a three-year commitment and whatever they say about not being on the hook if you move out of state and Ackerman isn't available is a lie. There are many security system companies out there. I think Ackerman is the worst.
I've also filed complaints with the attorney general and the Better Business Bureau.
**Beware** Do not sign up for an Ackerman Security System!!! My system has been broken since they installed it two years ago and they would not fix it unless I pay an additional $125 for new equipment and sign an additional three year lease (Ackerman must think I'm crazy). My system has been disconnected and unplugged, I've been paying my monthly bill to be in compliance with the contract (which they are not honoring), and they keep sending me alerts even though my system is not powered (great monitoring ). I have tried multiple times to get out of the contract and they would not release me unless I pay the full mount due.
If you are choosing Ackerman, you have been warned!!
I'm very disappointed. I have been a customer for a little over two years and didn't have any problems until I attempted to add services to my account. Payments never late because it's auto-deducted from my account.
Sales rep came out to my house October 2nd or 3rd and told me I could add about $1500 worth of equipment to my account and it will cost me an additional $5-6 dollars. All I have to pay is a $99 fee and the first month of the increased rate. It came to about $146. The equipment included 2 indoor cameras, 2 outdoor cameras, a remote thermostat, and 2 window sensors. I was very pleased. The day of the install (Oct 7th) - the installer could not get the cameras to produce a live feed and after 3 HOURS of fiddling around he then tells me I need to have a faster internet speed in order to have the strength I need to produce a live feed. Makes sense, but of course the sales rep didn't tell me this nor did he inquire if I had what I needed to have a successful installation.
I was definitely not willing to increase my internet speed so I asked him to cancel the install since I don't have the proper connection for the camera and cancel the thermostat thingy because I really have no need for that feature anyway. I did, however, tell him I would keep the 2 window sensors.
A week and a half goes by and I see no refund nor partial refund in my account. I call Ackerman and tell them what happened and they say they just need the technician to turn in his paperwork to confirm what equipment was/wasn't installed and they will refund my money. It is now the end of October - almost a month since the initial scheduled install!! I HAVE CALLED THEM AT LEAST 5-6 TIMES and I'm continuously given the run around. They have to call the technician, supervisor, the manager, the director, the doctor, lawyer, and damn indian chief to get the green light to give me my money back! AND to top it off they treat you like YOU did something wrong! What the ?!?!?!?
I'm am so disappointed in them and now after reading some of the other reviews on here I wish I had just left it alone and I'm definitely going to read my contract when I get home from the office so that I can cancel my service before they "auto-renew"!
I just got off the phone with them again and AGAIN they promised a resolution in 24 hours. This is unacceptable. It's fine when you're paying your money religiously to them but when it comes to customer care and handling customer service issues - BEWARE!
Don't Do It!
Ackerman sucks you in with a low rate if you sign up for three years, but then provides absolutely horrible service. Battery needs replacing in the keypad and they won't send a battery out or let you replace it yourself. Sends a technician out with questionable English skills that pops the battery in, pushes a few buttons and then charges you $100 for the service call. Call Center phones once a week saying they are receiving a "Tamper Alert" on one of your sensors. What does that mean? I don't know and they don't either. The alarm doesn't go off, but they think someone is tampering with the sensor / system. I'm not an idiot, I've changed the batteries in all my wireless senors. Tech comes out, pushes a few buttons, can't / won't tell me what is wrong and charges another $100 service call fee. Very pushy about getting their service contract, but as we all know, these contracts benefit Ackerman, not you. They claim a technician must come out as it is a liability issue, but ADP use to walk me through the steps and then test the system to ensure it works.
Go to Amazon and order Smart Things door / window sensors, motion detectors, siren and fire / carbon monoxide detectors. Did the whole house for $300 and now monitor myself and control the system from my smart phone. The minute one of the sensors detects intrusion, you get a text message and the stupid loud siren goes off. I decide whether I need to call the Police which I can do with one less step than Ackerman.
Bad customer service.
Ackerman sent out a salesman on May 28th. He looked at my current system and stated we needed to add a cell receiver and a indoor camera. We scheduled the install on Tuesday the 31st. The installer showed up without the camera that was agreed to in the contract. Frustrating but not the end of the world. He continued downstairs to look at the security system box and within 30 seconds he determined that I needed a different type of box that either would be free if I signed a 3 year contract or $299 if I only wanted a 1 year contract.
I told him no thanks to either option and they could refund my money. He called later that night and stated his manager approved the new box for free. The installer and I set up a date (June 10th 12-3pm) to come back, with the camera this time, to install everything. I took a day off work again and planned my day around the installers time period. Needless to say he never showed up. I had his cell number and attempted to get a hold of him. He never contacted me.
Fed up, I called the main line and explained the issue to the poor lady who answers the phone but has no power to do anything. After being placed on hold for a few minutes, a manager (Malcom) came on the phone and I reexplained the entire story to him. He told me this was a regional issue and placed me on hold while he contacted the regional dispatcher. I explained my situation...again and she tried to schedule my service again. I asked her why I should use Ackerman Security to protect my home when they can't even get a system installed in a timely manner and show up when they are supposed to. She placed me on hold awhile and said she was transferring me to her manager. After being on hold AGAIN I got the managers voicemail. I asked the person to call me back today however I apparently am not important enough to do so.
Go with ADT!
They're billing is a mess and I've just discovered they are monitoring the wrong property address. Not exactly the highest attention to detail.
Sign up for your Frontpoint Security Plan Now: Get Your Quote Now
Though I did not end up using their system due to that my existing alarm infrastructure is too old to be be compatible, I was still very happy with their service - from sales, customer service, to technical support and returning: no hassle, no pressure, and very professional and knowledgeable. To them, not retaining me as a customer seemed to be a loss but they should know what they've done had earned my trust and respect. They will definitely be my first choice for my next home security system when I would start afresh.View More Reviews
Recently purchased a security system for the home Didn't know where to start read a lot of reviews and decided on Frontpoint. I couldn't be happier. Customer Service was great they walked me through the entire set up process No need for someone coming out to run wire through out my home I was able to install everything myself with the easy to understand instructions and customer service was there to answer any questions I had about install and set up Another great feature is I can control everything from my IPhone with the downloaded app
First call to complete setup of our new home security system and perfect service. I was with another alarm company for over 20 years and service was far less than what I just received from FRONTPOINT.
No frills, best customer service ever. Very low number of false alarms and great technology behind the scenes. Have been with them for three years now and they dealt everything very courteously. Highly recommended.
This was my time buying a home security system so I had a lot to learn to be confident in a decision. Talked with all the major players, including full service install, do-it-yourself, monitored and unmonitored. Learned a lot, and bought Frontpoint. Their salespeople not once avoided one of my questions or redirected. They were straight forward and knowledgeable. Some of the initial programming required telephone support but that experience was great too. I'm confident I brought the right system and monitoring to secure my home.
All I can say is thank the team for the amazing and unique service commitment, making a confirmed believer out of me. From the initial sales experience with Amrit, to the logistics experience with Alex; thank you both for quality service! I know this was a unique situation considering the holiday season upon us (Christmas 2017), the weekend combined, and the flow of packages, adds complexity. But the exception you are making to ship this equipment overnight, I will not forget. As mentioned, I have 2 businesses that use the competitor. I will keep you in mind once the contract expires. Initially, I never heard of Front Point. But from this day on, you are the ONLY POINT of reference when it concerns top notch security monitoring companies. You are truly a services oriented company!
I've had my system for a few months and everything works AOK. I found their support to be excellent and they take their time to make sure everything gets set up correctly. I've had zero false alarms and I find the notifications I get to my iPhone and Apple Watch are awesome; plus the ability to remote arm/disarm. I did have an initial install issue where the install app stayed stuck on a page; so I called and they stayed on the phone for 30+ minutes while I installed the whole system. They were also very knowledgeable about features. The one feature that is missing imho is the ability to remotely open and close my garage door with a "zwave" compatible garage door opener. I do however have the ability to remotely check if the door is open or closed, and I get a notification to my watch/phone if I left home after arming the system and forgot to close the door.
I made a call to frontpoint about my wireless security when will it arrive the gentlemen was very helpful and nice. And answered all my questions. I highly reccomend them to anyone.
Great company. Great customer service and the system itself. Very satisfied after doing bunch of research. Other cheaper companies don't have such good customer service.
I'm super happy with their customer service. Always helpful. Always quick. No waiting on long holds. Alarm works perfectly and so easy to check from my phone. Again, can't say enough about the customer service (am I getting old or is it just so rare to find good service that it is refreshing???).
The mechanisms work. The customer service was really great. Now, I am moving, my trial period was honored and MY MONEY WAS REFUNDED as promised, immediately. I have become so sick of complex corporate rules that rip me off--this was refreshing!
I have been a customer now for about 5 years. You need to install the system yourself....in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Yelp account and leave a review, but is unable to stick something to a window. When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $99.... That system is great if you live in a one room studio with no windows. All you get for $99 is a single door alarm, a motion detector, a key chain fob, and the control unit. When I priced out the system I need to cover my home it was going to be well over $1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $500. Not cheap, but I added some detectors and water intrusion detectors. Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up.... If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $49. Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem. Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.
I have been using FrontPoint Security for monitoring my home for over 3 years now. I have nothing but great things to say about them - infact I like them so much that I had a few other family members and friends go with them. Their Sales and Support is what you expect in an ideal company. First of all, this is a self install All Wireless system using GE technology. I chose the Cellular as WiFi can go down and did not want that risk. The company advised me that sending someone to install could impose a risk as the installer would know all the weak points in your home ! It took about 30 minutes to install the system fully (about 10 sensors and control panel). My door frame had a niche so the sensors would not touch - so the FP support asked me to mount their sensor on a small piece of wood to raise the height to align. They even advised me on how many sensors and where to place them to get effective coverage - ADT gave me a quote that was 5-6 times more expensive and more number of sensors. When the tape to mount the glass break sensor became loose and sensor fell down, they shipped replacement tape for free. I ran the system in "test" mode for 2-3 days where I tripped it at multiple times of the day and night to test - as early as 5 am and as late as 1 AM and within a few seconds, I got a call. Once I was pleased, I went Live. Since then, my sensor has gone off a few times (kids) and 100% of the time, I got a call within 15-30 seconds. My friend uses ADT and I tripped their alarm a few times while feeding their dog and for 30 minutes, no one called !! I customized their panel to text me for certain events (like dad arming and disarming, or not armed on certain days by a certain time, certain doors or windows opened) and it worked flawlessly. Both my wife and I get these texts and we know exactly what is going on with the monitoring system 24x7. I also called customer support multiple times to get help resetting the system due to some technical issues and they always answered with a max of 2-3 minute hold time- even on Sundays. The TechSupport people are extremely polite, patient and knowledgeable. Never did I leave the call without 100% satisfaction. Today (July 24 2016), I strongly recommend FP over any other provider and the $40+ that I pay monthly is worth 100 times its worth in the peace of mind it gives me. Congratulations to FP for delivering such an awesome service and quality.
I've been a customer for 6 years and am very happy with FrontPoint. Install (on your own) is VERY easy...5 starts goes for their service. Every time I've called customer service (for swapping for a radio with a carrier with better reception, replacement batteries, general questions, etc) I've received 5-star service from a US-based rep. Not that I mind overseas support when it's appropriate, but these guys are not script-readers...they are professional, knowledgeable, friendly, and helpful. Very satisfied.
I am really happy with FrontPoint. I keep adding equipment and capabilities to my security system. It adds convenience and peace of mind. I really like how flexible the program is and the superb customer service. The staff is not pushy and they are extremely helpful and courteous. I highly recommend this service!
I found front point security system to be more on par with ADT than with comcast xfinity home protection or AT&T digital life home security. Here is is what I found out. 1. front point security has cellular signal instead of relying on the internet. I know comcast wants us to believe the internet will always be on but my internet has failed many times. 2. front point security does NOT have window break detectors, they can sense if the window opens, but I do not believe they carry the specialized sensors that detect window breaks using vibration or pressure changes. 3. They do not have free equipment like comcast or AT&T. 4. Monthly fees are about the same as ADT, comcast and AT&T in the long run, but right now comcast has deals as low as $20 per month with free equipment and free installation. I would have given front point security a full 5 star rating but their price is so much higher than the competition it is tough to do that.
I wrote my initial 5 star review for Frontpoint after using their service for a month or so. I'm still very happy with their overall product and service. However, I've recently had an experience with regard to contract renewal that has led me to knock off 1 star. The customer service rep I dealt with was gracious and friendly, which actually makes me feel somewhat bad about sharing this. However, I feel an obligation to put this information out there for others who use Frontpoint or are thinking about using them. Executive summary for those who don't want to read the War and Peace version below: read your contract/know your terms! OK, here goes: I originally called customer service about an odd beep that seemed to be occurring on my system. As usual, they were fast, friendly, courteous, etc. At the end of the call, the rep said that he noticed my contract was about to expire, so I should renew. I told him I liked the service and would almost certainly continue with them, so he said he would email me the renewal documents. The renewal contract he sent over was for 3 years, effective immediately (as opposed to being tacked onto the end of my original agreement). Before signing, I went back and looked at my original agreement. It turns out my original 3 year contract still had 7 months remaining - it wasn't "just about to expire." More importantly, the original contract states that it will automatically renew for 1 year at a time absent an express cancellation (w/ 60 day notice) by either party. I brought all of this up with the rep via email, which initiated a long back and forth. Here are the high points of that correspondence: 1) The rep repeatedly said that when my initial contract ended, I'd be month-to-month and would no longer be "under contract." This wasn't true - I would still be under contract, specifically under a 1 year extension of the original contract. "Month-to-month" came up over and over (and over and over) in the responses I received, but it was never clear where this derived from. 2) The rep said I could lock in my original contract of $42.99 rather than pay a higher rate. He specifically referenced the $44.99 rate currently being charged to new subscribers. However, this is a red herring - the amount being charged to new subscribers is immaterial to me. I'm still paying my original $42.99 at the moment, and under the automatic 1 year extension provision I would stay at that rate (caveat below). 3) The caveat from above: the original contract states that Frontpoint can raise my rate up to 5% once a year (they haven't done so yet, FWIW). Thus, my rate could be increased by 5% at any time. If the new contract I was offered somehow eliminated the possibility of such an increase over its 3 year term, I could see some benefit to signing it. However, the new contract contains the same provision re a 5% increase. There's no apparent rate benefit to locking myself in for 3 more years: I'd have the same rate and the same possibility of a rate increase either way. 4) Another alleged selling point for the new contract was that under "month to month" renewal period (which, again, does not appear to exist) I "will incur charges for equipment." I tried to nail down exactly what this meant, but never got a concrete answer. My best guess is that this refers to the limited warranty covering equipment replacement. The limited warranty period in my original contract was for 2 years from activation, so it's already expired. If the new contract I was offered somehow extended this term, it could be seen as offering some benefit over the automatic renewal. However, the limited warrant in the new 3 year contract is for 3 years from the date of initial activation. Technically, this does extend my original limited warranty for 7 addition months, but it definitely doesn't keep me from incurring charges the entire time I'm under contract. The warranty will disappear on the same date my original contract term ends. To sum up, it would appear that Frontpoint wanted to lock me in for 3 more years without providing me any commensurate benefit. Any time I tried to drill down to specific questions regarding contract provisions, I got the same set of rote (but very friendly) answers about streamlining my experience, providing the best service to customers, saving me from new subscriber rates, etc. I certainly understand why they would want to lock people in for as long as possible, but I felt like the sales pitch for doing so was at least somewhat misleading. If someone from Frontpoint wants to clarify any of this or explain what I got wrong, I'm genuinely interested in hearing their answer. As I said, I tried to drill down to specifics before, but haven't gotten very concrete answers.
Update: After a second phone call with a Frontpoint supervisor, we went over the situation again Frontpoint offered to reimburse a larger portion of the fee. We have had no issues with Frontpoint, until recently. Their touch panel sent an alarm signal to their offices, but did not go off in our home and the app did not notify us either. We were home and the system was disarmed, so this was a completely useless alarm and something triggered by a faulty machine. However, when I asked Frontpoint to reimburse us for the $230 fine the city police department is charging us due to a false alarm, Frontpoint only offered $50, which barely covers 1 month of service. We are now shopping for a new company that has reliable equipment and good customer service.
A plus customer service. This company is no non-sense and easy to talk to. Great experience so far.
I had Frontpoint for about five years. I loved their easy set up, phone app, and customer service. They walked me through the set up, which involved placing sensors and plugging in the control panel, and were responsive whenever I called to order additional or replacement equipment. I had the alarm go off once in five years when I was out of town, and they sent the police right away--turned out to be an overly friendly neighborhood cat. They made sure I knew that when I moved and cancelled that the equipment was mine and I could use it at another address if I wanted to. Only drawback was the 30 day written (email) notice, so I'll have to pay one more month.
Love the flexibility of the system, the responsiveness of the agents, and the short contract period flexibility (1 yr). Others have mentioned they've had issues with the renewal process so keep an eye out for that. AREAS FOR IMPROVEMENT Some of the user guides are *too* simplistic. There are a number of things that an agent walks you through, but it would be more effective to have these written down somewhere as a reference. For example, on your activation call, the agent kindly walks you through how to arm, disarm, extend time, etc. But there are a number of things explained on the call that would have been nice to have written down somewhere like toggling a "black bell" for chimes when doors/windows open. That is not written anywhere in the user guides, and is only explained over the phone. Also, the use of the "Silent" button to extend entry time. That is a bit counter-intuitive so it'd be helpful to have better instructions for things like this. There are likely lots of other features in the system that I don't know about yet because they're not essential now, but would be useful to know later. In other words, you *could* be getting more out of your control panel, but you just don't know. The equipment guides are so simplistic, and they refer you to their /help pages, but there isn't much more there aside from the guides, so it becomes sort of an infinite loop of referring you to the help page and the equipment guides...until you want to call them. FWIW, their CS reps have been helpful and friendly. SETUP LIMITATIONS The sensors are easy to install and the instructions are fairly clear. One key thing you might miss out on by going with FP is strategic advice on where to put sensors, motion detectors and cameras. I don't think FP tries to oversell you on getting more sensors, and they seem to offer this advice over the phone by talking through the layout of your house. For me, however, it's no substitute for having a live person walking through your home with you to provide advice on weak points and different strategy considerations. I didn't end up talking to them about this because I by the time I chose FP, I had already done in-person sales walkthroughs with both ADT and Bay Alarm. Both gave advice on strategy and maximizing efficiency, so by the time I spoke with FP, I knew exactly what I wanted and how I wanted to set things up. I suggest you do something similar if you have similar.
Frontpoint has me saying good things and bad things about them. I had their system for over 6 years but cancelled almost immediately after having troubles with my alarm system. I spent over $800 on the system and regret it instantly. However, they did save me from a potential burglary which the alarm was on and scared them away. That was a big thank you to Frontpoint. However, things are about to get annoying after 2 years into the contract. My equipment was having problems. I had the $42.99 plan which covered the Alarm.com app and crash and smash protection. However, into 2 years of the contract my door sensors regardless of how many replacements they would be horrible. The door sensor does not always give the right signal on the app. For example, I closed my door and it would still say open. This happens occasionally and won't go away. If I forget to arm my system, I would always use the app to arm it. However when I am far away from home, the sensor would say my door is still open but it has been closed. Forcing me to have to arm my system since I am far away and cannot go back to open and close my door to make sure the sensors detect it. What a nightmare. I'm super glad I didn't sign another 3 year contract. What was I thinking!? Some things I hated the most with this system: - 3 year contract; Not worth it! - $42.99 was my interactive plan that included the Alarm.com app and the "crash and smash" protection. Why didn't Frontpoint include that in the $32.99 plan? I had to pay extra just to get that "crash and smash" protection. Not worth it! (They did offer to lower my rate. However, I don't want to deal with them anymore for the door sensor) - The door sensors always have problems on the app resulting the app to keep saying that my door is "open" resulting a bypass when I arm away the system making me vulnerable to burglaries. Especially when I'm far away from home and forgot to arm the system. Pros: - Saved me from one attempted burglary In conclusion, they weren't the best especially when it comes to the equipment. Their account specialist kept telling me to not cancel and kept annoying me to stay with their service. However, after hours on the phone I am happy that I cancelled Frontpoint and went to their competitor; Simplisafe. They are truly the best system out there especially with their new Simplisafe 3 System. Same functions such as "crash and smash" protection and now their signals are encrypted to make it even better and safer. Includes WiFi protection as backup and runs on either T-Mobile or Verizon. My Simplisafe system arrived today and couldn't be more happier. This is definitely debatable with Frontpoint and is less expensive and a much friendlier system! I have the Simplisafe interactive plan for $24.99 which is cheaper than Frontpoint by half! So far, I'm loving my Simplisafe system and I'm super happy I made the right choice by leaving Frontpoint. I should have a long time ago! By the way.... no contracts on Simplisafe. That's what made it even better!
Docking these guys one star for having the temerity to charge me for a window decal (!), which should have been included for free at time of sign-up. Money grab, plain and simple.