Ackerman Security Reviews (2018)

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Ackerman Security

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Ackerman Security is an East Coast based home security company that services 5 states: Georgia, Pennsylvania, New Jersey, Delaware, and Maryland. Although they have interesting innovations such as bundling medical monitoring with home security services, they are less transparent than other vendors on pricing. There are also some customers that report misrepresented pricing and contractual structures than what salespeople have sold.

Home Security Scores

Overall Score: 7.6/10

Customer Satisfaction: 7.3/10

Features: 8.2/10

Equipment: 8.3/10

Equipment Price: $99+

Monitoring Price: $20/mo+

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Overall Takeaways

Customers have mixed things to say about Ackerman Security. Some of the main benefits:

  • Updated equipment vs. ADT
  • Low monthly costs
  • Monitoring network
.

Sadly, though there are many complaints about Ackerman as well. There are higher than average complaints:

  • Contracts that renew unexpectantly or at higher prices
  • Salespeople promise additions that are not included in contract
  • Installers and service providers charge a fee and upcharge
  • Fees are not transparent so haggling is a must

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Feature Details

Most customers are satisfied with the equipment and plan monitoring coverage that Ackerman provides. Here are the details on what they have available:

CoverageItems
Security / Burglar Alarm
  • Keypads
  • Motion Detectors
  • Security Cameras
  • Glassbreak Sensors
  • Remote Controls
  • Video Surveillance
  • Professional Monitoring
Smart Home
  • Smart Thermostat
  • Smart Locks
  • Smart Lighting
Fire & Disasters
  • Fire & Smoke Detectors
  • CO Detectors
  • Fire / Flood Monitoring
Medical Alert
  • Medical Alert Pendant
  • Medical Alert Monitoring

Monitoring & Security Quality

Overall, customers are satisfied with Ackerman's monitoring service. Ackerman has invested in their monitoring team and have some interesting features that stand apart from other companies. Here are the positive and negatives:

Pros:

  • No-theft guarantee that covers any financial loss from burglary
  • US based team and call centers
  • Medical Monitoring combined with security

Cons:

  • Some reports of false alarms
  • Cancellation is painful
  • Reports that equipment techs are dishonest
  • Small coverage area

Top Alternatives

Frontpoint

Frontpoint integrates with some of the newest technologies available and can provide the same type of service, but with added benefits. Rather than using full service techs, Frontpoint provides simple instructions for you to follow to set up your own system. This simplifies things and also ensures that you don't pay extra. Overall, the customer satisfaction is very high compared to Ackerman.

Vivint

If you like Ackerman's home automation and smart home features, Vivint provides a full service solution to smart home and security. This is one of its main benefits. With plenty of features and state of the art equipment, Vivint also has extremely transparent pricing so you can expect to be fairly treated.

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Browse Ackerman Security Customer Reviews

Pls b careful

Pls b careful of this company

Their price used to be cheaper than others .Service is not bad but after your two year contract is over they will automatically renew the contract for a year without your permission and if you try to cancel you have to pay the whole year charges

I was with this company for 5 years.After I found out what they were doing I cancelled immediately and went to better more transparent company

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Home Security Score: 7.6 / 10 from 33 Ratings