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What do customers say about Old Republic Home Warranty?
The facts come out in our 2018 analysis of customer reviews and sentiment. Unfortunately, there are mixed reviews from customers when it comes to Old Republic. While there are some that have had good experiences making claims, there are many negative reports about service quality and technical support.
Overall Score: 6.8/10
Customer Satisfaction: 6.8/10
Prompt Service: 6.5/10
Repair / Replace Quality: 6.5/10
Deductible: $55-$100Get Your Quote Now
Old Republic Home Warranty is part of the larger Old Republic Insurance Corporation, that is based in Chicago Illinois. This company has been focused on providing insurance to its clients since 1923. In terms of the home warranty side of the business, Old Republic is more of an 'old-school' player, taking a while to adjust to the 21st century tech advances. They are currently updating their web experience to make it more user-friendly. In the meantime, customers can still request service through their online form or designated phone number.
|Headquarters||San Ramon, CA|
|# of States Served||All States|
|Employees||~8,500 Total Across Orgs|
Old Republic has a variety of home warranty products that are ideal for those that want to build a lot of customization into their home warranty. For home owners, they have three different plans and then optional additional options as well. Here is what's included:
|Standard||Depending on location:|
|Ultimate||Depending on location:|
|Platinum||Depending on location:|
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Although you can make claims online there are a few things to note: the site may be difficult for some to navigate and some have reported having to use the phone instead.
Most of the complaints about Old Republic come from issues with coverage, repairs and replacements. There are some complaints of people having to pay the deductible despite the repair being found outside of coverage by the service provider. Additionally, others have had issues with the quality of replacement parts and materials. This has exacerbated issues for some.
Realtors are provided with brochures and paper-form applications and can order a home warranty online for clients. There are not many additional tools available to realtors that want to use Old Republic and some have had issues with usability/user-friendliness. In addition to the plans above that have different fee structures for home buyers and sellers, there are option features available to home buyers:
|Optional Home Buyer Coverage|
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Old Republic vs. American Home Shield (AHS)
Old Republic and AMS are quite different in how they cover folks. AHS has greater customer satisfaction and feelings from customers that they are treated fairly for the options they are provided. Additionally, they offer more options for customization than Old Republic and less complaints about deductibles not covering actual repairs. Though prices are about the same, AHS looks to be the better option for most folks.
Old Republic vs. First American Home Warranty
First American has a better online web experience and usability versus Old Republic. Overall, the scores for repair and service are more desirable with First American than Old Republic. Even though the deductible on the lower-priced plans are better with Old Republic, consumer coverage complaints are much less likely with First American.
Old Republic vs. Choice Home Warranty
Choice Home Warranty also gets higher scores than Old Republic from customers. Even though Choice's entry premiums are higher than Old Republic, customers have less complaints about coverage and user-experience.
Sign up for your Old Republic Home Warranty Plan Now: Get Your Quote Now
I ordered the Platinum plan in May of this year. The plan was $975.00 which includes pool repair. I made a service request on August 8th. A service tech didn't arrive at my house until August 12th. When he did arrive, he discovered that I need a new pool pump. He then said that it would take 14 days because the warranty company will only allow them to order through their vendors. I informed him that the delay would cause my pool to turn green from the excessive heat, and in 2 weeks, I would have to pay someone to empty my pool, refill and sanitize which would cost me approximately $500.00 in expenses. I then called a local pool supply company and they informed me that they had several pumps in stock. When I shared that information with the service tech, he apologized and said he wasn't allowed to use any other vendor, even with the extenuating circumstances. I then called Old Republic and asked them if my pool person could replace the part. They authorized $325.00 to my pool person, and Old Republic authorized $600.00 to their service tech. BEWARE. This fiasco hasn't only caused me stress, over 8 hours of phone time, hours of waiting on hold with Old Republic (when you call, the average wait time to speak with someone in the service department is 35 minutes to an hour), but is also going to cost me money to have the pool drained, cleaned and sanitized!View More Reviews
I am giving two stars because I did meet a very honest plumbing contractor through this company that I will use again in the future (privately paid, of course). Our real estate agent gave us a policy as a gift when we purchased our house, we should have canceled after a year because by then we knew the house pretty well. However, my husband renewed for several years, this company got a LOT of our money. When we eventually had issues with an intermittently non-draining dishwasher and toilets that were constantly running, I made a call for service. The plumber is one contractor, and the appliance guy is a different contractor, so the company got two trade fees. The plumber was great, he was very honest and told us his hands were tied and our toilet replacements would have to be the cheapest thing from Home Depot unless we wanted to upgrade and pay for it. The toilets we got were so lousy they would not even flush a mosquito. Horrible.The plumber was apologetic, and came back on his own a time or two to adjust the cheap replacements in an effort to make them work better, but he acknowledged that the product that Old Republic supplied was simply inferior and cheap. He took a look at our dishwasher and said that it was so old that it would be unsanitary for us to use it, since we had let it sit idle for a year because of the intermittent draining problem, and that it needed to be replaced, but since he was not the appliance contractor he could not do the work. So the appliance guy came, a young kid who was rude and hastily put the dishwasher through abbreviated checks of all cycles. He did not see a duplication of the problem and said the dishwasher was fine. He did not even let it run an uninterrupted full wash cycle as we requested, so I feel we were ripped off for that trade fee. I noted these concerns on the service receipt that I had to sign, which infuriated the rude appliance guy, but I never heard back from anybody. Tried to cancel the policy but was reminded that it is a 50.00 cancellation fee, so we waited out the couple of months remaining. Be advised that leaking hose bibs, leaking windows, any external plumbing is not covered, and also be aware that instead of using one contractor or plumber that could fix everything on your list, they will want to send out multiple "specialists", each requiring a trade fee that is no longer even competitive. Remember, their cheap toilets won't even flush a mosquito.
I know home warranty companies get a bad wrap... and I've had some bad luck with others in the past. About six months after moving into our house the water heater started going out. The warranty company sent out a really great plumber. The plumber refused to install anything but a high-quality unit. On a previous company's warranty I was given the cheapest POS water heater out there. The replacement water heater was installed and is working great. My furnace started having issues so ORHP sent out a HVAC contractor. They diagnosed a few issues and ORHP authorized the repairs. The repairs worked for a few weeks and the old problems popped up again. The HVAC contractor recommended a replacement. Within a week or so I had my brand new furnace installed. The contractor made some kind of error with it and I had to call ORHP to send them out to remediate it, which they did. Every phone rep I've spoken with have been professional and friendly. *knock on wood* I've had a really great experience with ORHP and hope to have a great ongoing relationship with them.
I recently had a problem with my HVAC system, which was covered under my home warranty. I have been a victim of the good old bait and switch by this unscrupulous company. After being told on the phone by the CSR what they would pay toward the repair, I received reimbursement that was 50 percent less than I had verbally been promised. When I questioned the discrepancy with management, I was told there was no record of this nor would I be provided a copy of the recorded phone conversation. Shame on you Old Republic. My only recourse... recounting my experience with every social media and consumer review platform that I can access, not to mention contacting the many real estate professionals with whom I work to warn them and their clients about this company. Inexcusable. I have learned a valuable lesson... get everything in writing and record every phone conversation!!
As a Realtor, I recommend this company to all my sellers and buyers. I maintain this warranty platinum edition on my personal home - renewing annually. Since August of 2014 when I began coverage on my retirement home, I have saved $2700 in repairs (not including recent HVAC repairs). Most recently in July I had the HVAC compressor & evaporator replaced for $165. My neighbor had the same issue 5 months earlier and paid $3500 in repairs. I recommend the seller's warranty coverage on every listing which converts automatically converts to buyer's coverage at close of escrow. A trade fee call of $65 is all I pay toward each repair service. I wouldn't be without it.
I'm a Real Estate Broker and our office averages 60 - 75 agents so you would think they would pay attention to our service calls since they depend on our referrals but not so. I've had a service claim in for 9 days to repair a covered ceiling fan, 3 back up calls including one to their local rep who has always assured us she would get involved if any of our clients ever had service problems and still, no contact yet from any serviceman. I will be pulling all their fliers from my office today and will not be EVER referring Old Republic again.
Nov. 22, 2017Policy was purchased by home seller who sold us a lemon. Leaks, missing pipes, dangerous wiring. Old Republic sends out THEIR subcontractors who charge 75 bucks to write down what you say to the operator at Old Republic. We had a leak from the sink to the fridge water line. “Not covered.” Old Leaking water heater: “Not Covered.” Faulty wiring: “Not covered.” This week we discovered a broken pipe that leads to the garage for the clothes washer. They sent another grifter whom immediately began scheming on how to get the coverage in cash. He said he’d overestimate the problem and we could get the cash and pay him to fix the problem another way. EVERY company they send wants to pull some version of this scam. It’s now cost me $300 for these grifters to waste my time and piss me off. At least they’re nice when you call. GRIFTERS. DO NOT USE!!!
We purchased a house in Aug of 2016 with a home warranty from Old Republic. In Dec. 2016 our hot water heater went out. We were told that they would not cover any of it since it was still under manufacturer warranty. (Everyone knows that manufacturer warranty never covers labor only parts). We covered the expense of the replacement ourselves after going round and round with the company and numerous faxes for continued paperwork that was already faxed but they could never seem to find.I made several attempts to contact the hot water heater manufacturer and it took a year before I could actually get someone there to give me a straight answer and tell me the manufacturer's warranty wouldn't cover us since we weren't the original purchasers. I re-faxed all paperwork to Old Republic along with explanation of why they should have covered it. They told me they could cover the expense because we didn't have a current policy with them! At the time of the occurrence we did and they should be responsible for this repair.
Don't waste your money or your time with this terrible company. After paying the first $100 service fee for my AC repair, which immediately needed the same thing repaired again, not only did I then have to pay another service fee, but they also decided that the repair wasn't a covered repair. This cost me another $500+ on top of all the service fees. And I paid that homeowner's warranty premium for what???
Home we purchased came with a one year plan. We called for three different items in first 9 months. They fixed one of these problems. They have loopholes for the big ticket items. We had a problem with the pool heater that had been working and obviously been there for years. The technician they send over says it's installed incorrectly, not covered, and here's an estimate for almost $4000.00. Old Republic Home Protection then sends us a $55.00 bill for the trade call. I can get a free heater estimate from any company. It was in the technician's best interest to say it was installed incorrectly. This is a scam, very shady!!!
I contacted Old Republic in April 2017 about what appeared to be a water leak coming from my downstairs a/c air handler. They dispatched a shady, "Mom and Pop" company to come out and survey the situation. I paid $75 for them to come out (deductible). They diagnosed the situation as "faulty condensation pump, needs coil, needs freon". It was determined that these issues were covered, and they were supposed to come back out and fix it. They never came. I tried calling the contractor repeatedly, and never received an answer or reply. Two and a half months have gone by, the situation still is not fixed. Now, my upstairs A/C is not working correctly. I called them back, only for them to say that they couldn't contact the contractor either and they were transferring my claim to another contractor. I asked when this would be done, because it's been two months. The rep rudely told me that "they would get to it when they got around to it," and that "I'm not the only person needing service". I asked to speak to a supervisor, which she refused to let me do. I was told I have two options: I can either wait until they get around to sending someone else out, or I can pay out of pocket and maybe they'll reimburse me. For being a supposedly reputable business, they sure don't act like one. My realtor chose this company. I did not.
THEY ARE A HORRIBLE, UNETHICAL COMPANY WITH TERRIBLE CUSTOMER SERVICE. They have flat out refused to pay my claim for my pool equipment that went out, even though I paid extra to have it covered. Now, my furnace is out and costs over $4000 to replace. They are only offering to cover $712 of it. They give the Heating Company $365 of that for labor and the rest is spent on the crappiest, cheapest unit they can find. They instruct the call takers to treat the customer as poorly as they can. They will be all sweet when you need a call sent, but when it comes to getting your money for a bid, they make it very well known that they don't give a crap about any of your expectations and you can just go ** yourself. Save your money, don't work with them. Contractors are leaving them left and right. That's why they can't hang on to good contractors.
Aug. 10, 2017This company OLD REPUBLIC is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying the ducting was not the correct size which it was completely wrong. They said ducting airflow was 13" when it was 19". This is really poor company not recommended at all.
I used Old Republic three times last year. I followed their guidelines for requesting service. There was only one slight problem with making contact with the service rep. All the repairs were done in a timely manner and as per Old Republic's warranty. My only concern was the pipes to our new water heater were not covered. I have renewed with Old Republic and will continue to do so until there are major problems that I have read about from other reviewers. Hope that doesn't happen.
We recently bought a house in Fairhope, AL. The previous owners supplied us with an Old Republic Home Warranty plan because they knew there were a few things in the house that were old and would need fixing. We have had a plumbing problem, a ceiling fan problem and a gutter problem which we contacted ORHP about and each time they would hem and haw and finally tell us the problem wasn't covered even though it states in the plan that some were covered. This is a pretty slimy company which specializes in smoke and mirror business practices in my opinion.
Attempting to have our AC fixed. Called this weekend... first AC vendor is no longer in business. Called and got a second AC vendor. Second vendor is closed–for three weeks. So, now I get to call again and try another wonderful Old Republic vendor. Oh joy! BTW... When you request a new vendor you are delayed one more business day! By the rate we are going we will have AC by winter! For those of you that are looking for a brilliant business plan... please make note of this model... Take customer premium payments then hire vendors that are never available so you never have to pay out!!! Win for the company only. Fellow consumers do yourself a favor... save yourself the cash and frustration and pass on Old Republic.
Called ORHP for a refrigerator repair. Temperature wasn’t right and turning dial wasn’t helping. Also had a small leak at the water & ice dispenser. 8/22/17 an appliance repair company came to repair. He said he knew exactly what the problem was. Thermostat was out and we were in luck, just happened to have one In his truck. He replaced it. He also turned The temp up 1/4 by in the fridge side. Not sure what he did to fix the leak in the water & ice dispenser. I was busy somewhere else in the house. Later that evening we noticed our milk and other items in fridge were frozen. Tried to turn down the fridge temp but knobs wouldn’t turn very easy. Also had water in kitchen floor. Mopped up a few times. Called him the next morning and he told us he forgot to tell us to run a couple of gallons of water thru it due to there was air in the lines. We ran 12 large pitchers of water through. Still leaking. Called ORHP and asked for a different repair company since now we were having more problems than before we called. We pulled the fridge out and turned off the water to stop the puddles since it would be a few days before the other company could show up.The other company came on Sept. 9th. Said the first company put in the wrong thermostat and also broke the line going to the filter. That is why it had the leak. They had to order parts. After a couple weeks of buying bags of ice and bottles of water, we called the repair company. Seems like they forgot to order the part. By now we have had to throw out some of the food due to not freezing in the freezer and freezing in the frig. On 10/6/17, we heard a loud banging noise coming out of the freezer. We noticed the freezer wasn’t freezing at all. Called the company and was told the parts would be in on Monday the 12th of Oct. By Saturday we had to throw out everything in the fridge & freezer.Monday they showed up, tried to fix, had to go get another part. Put it in and it blew something else. Tried for awhile and came in and said it was unfixable. They would contact ORHP. We called ORHP Tuesday to check on and was given the runaround. It had to go to purchasing to calculate all the parts needed to repair it versus replacing it. I am so lost with as long as this has taken and everything that has happened~~~. But as of Thursday night Oct. 12th, after making the first call on August 22nd, needless to say, we have nothing taken care of and got no return call from a supervisor today. Now we will just go buy a fridge and will have wasted the $575.00 we spent on the warranty. They outlasted us. ORHP 1 Homeowner 0. I do not recommend the frustration!
Each time I call I am told there are no providers in my area and it is my responsibility to contract the help necessary. HOWEVER, when I do that no one meets their criteria, won't cover anything I have asked for AND I am expected to pay the full cost of everything that needs repair or is broken. Let me clarify that. THEY WON'T REPAIR ANYTHING EVEN IF IT'S A MATTER OF DAYS BEFORE IT COMPLETELY BREAKS DOWN. My furnace is the perfect example. What started out as a faulty fan (wasn't turning when necessary) and a leak on the outside heat pump which causes the pump to run for up to 10 minutes before ANY heat comes into the house and when it does it has to be set way above 75 just to get heat. After it starts working it never shuts off! It's 15 degrees here and I would like my furnace/AC pump to work efficiently and properly. This is costing me a small fortune I cannot afford. Then there's the dishwasher that doesn't clean the dishes, the rinse solution runs out the door and onto the floor but because the dishwasher has not completely stopped working (in their opinion) they will do nothing. How about the garbage disposal? Ditto! Having to pay for these items myself before they will take care of anything is another burden. If I had that kind of money sitting around I wouldn't need insurance. They say I live in a "rural community". I live 15 minutes east of Spokane, WA and that's why there are no providers available and apparently the ones I have contacted and who have spoke with Old Republic are "not acceptable". I have spread the word among the realtors and their staff that I am in contact with "stay away from this organization". To buyers and sellers "REFUSE" to pay for this so called service. Total and complete waste of time and money! I highly recommend you DON'T WASTE YOUR MONEY ON THEIR SUPPOSED "HOME PROTECTION".
Save your money and do not get a home warranty through Old Republic. They are the absolute worst. I don't think I have ever been so dissatisfied with a company. They cover nothing! They ask you to diagnose the problem before sending someone out to your house. Hello! If I could tell you the problem and fix it myself, I wouldn't be calling for someone to fix it. We will not renew.
Just relocated and moved into our newly purchased home. My wife and I had a few items on our repair "punch-list" that required a plumber and electrician. Once connected to the service agent, he began leading me down a path that I didn't like. I knew he was setting me up for something... He kept asking "When did that plug last work? When did the toilet not rock back-forth?" I advised I really don't know as I just moved in 2-weeks ago. He took great pleasure in DENYING every item as they do not cover pre-existing conditions. A huge waste of money for our sellers. SKIP Old Republic and just hire a good electrician/plumber.
I purchased a small 900 square foot home in Dec. 2016. It's a single story in Las Vegas NV. The prior owners purchased this home warranty plan good for a year. The AC went out around 9/12/2017. I called Old Republic Home Warranty and they sent someone out. The person never came in the house. He looked at the compressor and said it was new. The house was 88 degrees at 6:00 PM. He put Freon in and closed up the very small AC. Overnight the house cooled down to 78. Worked one day then stopped. I called the contractor back told him it stopped working so he came back a couple days later.This time he said that the compressor was installed incorrectly. He said the filter dryer was not changed out. He said he would notify Old Republic that it was installed wrong. He then proceeded to play around with the connector and it caught fire. By now I'm getting fed up so I told him to email me what parts need to be replaced and how much it will cost. I asked for him to email me because he was from another country and very hard to understand. He never emails anything to me but I get a call from good Old Republic Home Warranty telling me that since it was installed improperly that it wouldn't be covered at all.I called another AC company to get a second opinion but they couldn't test the AC because the connector was burned out from the last repair guy. I'm now waiting to get a new connector so this other company can give me a 2nd opinion. This company is rude and worthless. The girl that called me to inform me that it wouldn't be covered had a very bad attitude. She might have been tired from maybe marching with BLM. She constantly interrupted me and said if I read the small print on pg. 8 I would see why they wouldn't cover it. I told her that since they weren't going to cover the AC then I wanted to cancel the warranty which the prior owners paid for and is now mine since I purchased the home. She said it had to be in writing and that I may or may not get a partial refund.Let me tell you, this company isn't worth a stamp. For anybody thinking about a home warranty please look at all these negative reviews. I'm sure most companies like this one are rip offs just out to get your money. They work with their own vendors who make in my case $65.00 or more to show up at your house for a few minutes and usually find a reason to void your warranty. Glad it wasn't my $315.00. I will be doing more follow up on this when I get a new connector installed. Save your money so these crooks hopefully will go out of business.
My husband and I got a home warranty from Old Republic when we purchased a new home, and from the get-go, the company has been extremely difficult to work with. Most recently, our dishwasher stopped working. We called Old Republic, and they sent someone to repair it. This repairman explained that the issue was with the breaker box, and he said an electrician would need to come to fix that. After more than a week or arguing with the company to send an electrician, someone finally came. He let us know that our entire breaker box really needed to be replaced, but he said Old Republic was much too cheap to do it, so he proceeded to replace only the single broken breaker. The next day, our pool pump wouldn't work, so after arguing with Old Republic yet again, they sent someone to repair the pool pump. He informed us that it was the breaker box again. Apparently, the electrician who replaced the dishwasher breaker broke the pool pump breaker. Since he wasn't an electrician, he couldn't repair it. So we found ourselves again arguing with Old Republic to send another electrician. We paid the dishwasher repairman $75, the first electrician $75, the pool pump repairman $75, and now Old Republic wants us to pay the second electrician $75!!! All this and they won't even let the second electrician replace the breaker box - they are only clearing him to repair the breaker the other electrician broke!!! You can't make this stuff up!!! We plan to cancel our service with Old Republic and hire a reputable electrician to replace the breaker box. Old Republic is a terrible company with zero interest in serving its customers!!!
My clients called and Said I needed to quit using this company. I have used them for years. I write some up for right at a $1000.00. My clients this year are very unhappy with them. They used two different companies on one problem because it wasn't fixed. Part of the ceiling fell down and both companies said it was the other company's fault. It cost my people a lot of money.
I have had Old Republic Home Warranty for over 4 years. At first they were very helpful and easy to deal with. Not sure what happened in this last year but their customer service is one of the worst I have ever experienced. Not only do you wait on hold for over 30 minutes every time you call, the employees seem to just read off a script and don't even listen to you! I had a service request into them for a leaking toilet at my rental. They sent out a technician that knew nothing about a toilet leak. I will not mention the name of the company. He managed to crack the tank on my toilet while tightening a bolt. So the leak was terrible now opposed to a tiny drip. So Old Republic sent out another company and the technician looked at the toilet and said, "well whatever the guy did before me, cracked your toilet by tightening the bolt at the bottom of the tank beyond its capacity."Soooo then Old Republic calls me and states they don't cover "cracked" toilets. I tried several times, again on hold for 30 minutes or more each time I called, to explain that it wasn't cracked in the first place! The technician you sent out cracked on the initial so called repair! They would not listen nor did they care! I will never contract with them again. Needless to say my toilet was cracked and leaking due to the incompetent company THEY sent out, now they wouldn't cover that expense, I had to pay $325. for a new toilet install the next day since my tenant needed her toilet!I called the following day and cancelled my contract that I renewed with them for the 4th year, only having 5 months in and asked for a reimbursement for the remaining 7 months. They said, "Oh yes we will send you $57.!" I paid $625. for the year and had 7 months left! That is some serious fuzzy math! I left more messages, only to have more people call me back that read the same script that I had heard every time before. They want you to get so frustrated that you just drop your dispute. DO NOT USE OLD REPUBLIC! THE WORST!
I had been calling the warrant company to send someone out to see what was wrong with my ac and they sent a company out that at first told me that the ac need cleaning so I did that and paid out of my pocket then the ac was still not cooling. I called the company - no answer. The warrant company called the company no answer. Then they finally answered and they went back out and said that it was totally something different wrong. It need antifreeze so they put that in. Gave it a few days and still not working. The same company came out and said that it was the coils this time and that it would go out soon. Told the warrant company and they said have to wait until it go out. Okay cool. About week later the same company goes out there and tells the company that someone has been messing with the outside unit and it not wear and tear. So I tell the warrant people why would someone mess with the ac in Texas heat. They tell me that they will not be paying to replace the ac because someone messed with it. And didn't even listen to me but to the same company that didn't answer their calls at time and they even had to get the manager to email the ac company. Worst company and I had been with them for almost 14 years.
I closed escrow on my home Sep 1st. I had a full inspection done. I made my walk thru the day the sellers moved out Aug 30th, all appliances were in working conditions. I used the dishwasher the day I moved in Sep 1st, did 3 or 4 loads and it was working fine. On Sep 2nd I notice that the floor next to the dishwasher was wet, I opened the dishwasher and I notice 3 to 4 inches of water sitting there. I decided to run another circle and still not filtering the water, I called Old Republic on Sep 3rd around 1145a MST.I spoke to an agent called Jennifer who refused to give me a last name. I tried to explain what happens and She will cut me off with questions that I answer like "did you get an inspection done, when did you close escrow," without letting me explain exactly what happened. She told me that they won't take my order. When I asked why she replied that because the policy started on the first the dishwasher could be broken before it went in to effect. I explained that I used it several times the 1st and the second, she replied, "you never said that before." She didn't let me explained when I try to talk she just questioned. I asked for a supervisor, she told me that she was. Trained enough and didn't need one, I hung up and try to talk to someone else.I got a guy named Alex this time, He let me talk and I explained my situation. He told me that Jennifer notated my account and that because of this he couldn't take the order, that next Tuesday he will call after he speaks to a manager and the manager listen to the call. I work in real estate for a Bank and I let Alex know that my realtor and clients will know what a horrible service they provide and will cancel the policy to go with another company. If this happen with a dishwasher I don't want to think what would it happen if the issue was my A.C. I'm very disappointed will not recommend Old Republic to anyone. They wouldn't even give me an order number.
We got a home warranty because our broker insisted on it and got the seller to pay for it. I did my homework online and ORHP had BAD reviews, American Home Shield and some other companies had better reviews but it look a little too 4-5 star compared to other companies. Back to my topic ORHP. I've been with ORHP for almost 4 years now and I must say I'm satisfied. First of all guys you need to do your homework and read the fine print, what's covered and what's not, it HELPS A LOT when talking to a rep to make a warranty claims and working through. First let me say what all I've had claims since I bought the house. Within a few months our Gas cooker knob got stuck. Called ORHP. They sent someone, tried to fix it, couldn't fix it. They gave me a cashout offer that I took and got it replaced with a brand of my own choice and I decided to upgrade.About a year into the house the garbage disposal broke, called ORHP. They sent someone to replace it. At first he got a really cheap replacement. THIS IS WHERE DOING YOUR HOMEWORK HELPS. The fine print in my contract (the whole contract is JUST 3 PAGES so yes PLEASE READ IT) said they will replace it with an equivalent model or superior model. I called ORHP and told the rep (very calmly, they are very polite if you're polite) that the contracts says, same, similar or better. Since my garage disposal was over 10 years old, but a premium brand they upgraded me to a premium model and had it replaced in a few days. YES, EVERYTHING TAKES A FEW DAYS, so please don't complain. Just build it into your plan and you'll be happier about it.A few month later my garage door opener light stopped working. I happen to an engineer so I did a little checking and found one of the relays on the circuit board fried. Back to the contract, it said it will NOT cover Light Bulbs but it DOES cover circuit boards. Again I spoke to ORHP explained that the Circuit board is faulty AND NOT the bulb or the socket. A few minutes of conversation and they agreed to replace it. Same things as earlier, they got me a Contractor Model, I pointed out that I had a premium grade model installed, so they upgraded me to a the next level (this took some convincing but they agreed in the end). A year later the second garage door opener had a similar problem with the circuit board and they ended replacing it, this time with some conversation with a model better since the older model was no longer manufactured.A few month later in winter my water boiler started leaking, called them up, they sent someone. Similar conversation, same model or better models, did my homework asked about the model numbers compared them and was happy they had picked a good model. Now I was hit with a charge of $600 for doing the work from my end. This really pissed me off at first and likely everyone I was in denial. Then my level head kicked in and I got into the economics of it and the contract.The contract very cleared stated that they will NOT cover any modification required and code violations. With my house being 20+ years old and most of the equipment with it, yes it didn't adhere to modern code. My issue was with the fact that the contractor was charging me 3x-5x of what someone else would charge me for the same work. But if I decided not to go with him/her, then I had to cash out. The problem with cash out is that it barely covers the cost of the equipment. That's because ORHP has LOTS of buying power and HUGE discounts which we cannot get. So say they said the cashout value of my boiler was $600.If I went to Lowe's it would cost me about $550-$600 to get a new one similar model. Then an installer would charge me another $800 to install it and the parts etc. With ORHP I had to pay $600 over what they were paying the contractors and I now understand why. They pay the contractors SO LITTLE money for the labor that the contractors only make money by charging you back for it. So they literally paid the contractor $200 for $800 worth of work. So contractor had to charge me the difference $600 to make up for it and they billed it under code violation (e.g. a air tank for $125 where it costs someone else $25). Now that's the trade off. You need to read your print. They were in the right, I have to pay for code violations and modifications but at the end you'll end up paying less than going outside.Now my AC starting giving trouble and wasn't cooling. NOW I was worried, from everything I've read on these forums. I called them up. They sent someone, he came and said I had a leak my ancient evaporator coil. Same rigmarole, they would charge me $500 for the code violations and modifications. I did the math. To replace the R-22 in my system and a new coil (they gave me a Lennox, I had a carrier originally, again pleased, good quality), and get it all fixed would cost me about $1500-$1800 on the market. I read the fine print, they covered everything they said they will cover. So the guy got paid $200 from them + $500 from me and they probably paid about $1000-$1100 for the R22 and equipment. I was IMPRESSED! They paid for the repair and I almost half didn't expect them to do it. Again I went through multiple rounds here, called in an expert for an alternative opinion etc. It took 2 weeks to get it all done, but it's peak summer and everyone's busy. But I MUST say they were responsive, even more than the contractors sometimes, answered all my 1000 questions and we all kept our cool.Guys things take time, read the print, you WILL pay something out of pocket. READ YOUR AGREEMENT, I can't stress this enough. You will get more headway by referring to an agreement than by shouting at them. I know people have bad experiences but after 4 years I can positively say it's a mismatch of expectations. There are some VERY BAD home warranty companies out there what I've heard of from the technicians over the years but ORHP is among the best and I can vouch for it.Three rules. 1. Thing take times, days to weeks depending up on the load, plan for it. They are helpful, if it's your only AC in the house they will prioritize it, if you have 3 they will tell you it'll take a few days. FYI they got my parts ordered in 2 days flat! 2. Expect to pay something, READ YOUR CONTRACT, negotiate with facts and be ready to pay something. The contracts will ding you, but you'll pay less in the end than going out on your own. Again read your contracts and your limits. I have seen very few limits in ORHP's contracts, whereas others that I've read are far more harsh. So do your homework. 3. Do your homework and read your contract. Do you have a reasonable conversation with ORHP. They are really nice and knowledgeable people, but if you shout they will cut you off. Have a decent conversation, they even helped me figure out how to negotiate with the contractors for non covered charges!If you haven't heard it enough, here's one more time, read your contract and set your expectations. Then relax and enjoy! Thanks for reading all this and I hope it's been helpful. PS - One last thing, my BIGGEST complaint with ORHP is that they ONLY give a 30 day warranty on their products and work. They should give the standard 1 year. 30 days is just pathetic, often it takes more for trouble to crop up due to a bad install but then it's past 30 days and you need to pay another trade fee.
STAY AWAY from Old Republic! 3 weeks after moving into our new home the AC stopped working. Old Republic sent out a repair company which didn't fix the problem until an entire week later. Having no AC in July in Florida led to health issues and mold problems within our new home. They wouldn't even supply us with a temporary window AC unit while waiting for parts. Now our oven isn't working and they won't fix the problem because the parts needed by their contractor can be obtained cheaper elsewhere. Therefore we now have to wait for at least 2 weeks to have this issue fixed!? Find another company for your home warranty. It really can't get worse than this one!!!
I've had three warranties with this company at the recommendation at the real estate agent. Worst advise ever. I will no longer use that agent. Old Republic will deny your claim and if you're lucky enough to fight enough to get them to do anything on your claim they send you to companies that go out of business after they do the work. But not before that company charges you a significant amount of money. They won't return calls!!!! I've left 8 messages in 2 days!!!!
I have Old Republic for home warranty coverage. I don't plan on having them much longer. They don't honor their coverage. They drag their feet when a claim is submitted. They are happy to take your premium. But when you need them, they run for cover and deny everything. Do yourself a favor. Don't use them. Better to pay out of pocket yourself because you will end up doing so anyway. For the record, I had a plumbing issue that went denied.
There are many home warranty companies in the marketplace and I highly recommend Old Republic for your home warranty company. They are easy to reach, quick in finding excellent service folk, reasonably priced and always accessible. I have maintained my service contract for many years with this same company, BY CHOICE, and the service continues to be reliable and good. Have heard stories of other similar companies and not one seems to maintain the same standard of providers that I've experienced with Old Republic, and that's why I am taking the time to write this review.
I have used Old Republic for many years and in the past two months they have become so useless and clueless as a warranty company. They are a disaster.I paid over $500 for their supposed "Ultimate Coverage" but the only thing here ultimate here is the insult of being told "oh that's not covered". Seems their list of things covered is growing smaller and smaller. Was told by one of their representatives my faucets in my bathroom are "covered" and my leaky shower too and wobbly kitchen faucet, after the plumber came out charged $65 and I get a phone call from Old Republic that Kohler isn't covered, even if it was not Kohler. The customer service is abysmal and lame as can be. I absolutely would NEVER recommend this horrible business due to their completely dishonest business dealings. Run, don't walk from these people. They are the worst!!!
Stay very far away from this company!!! We needed our ice maker repaired and opened up a work order. After 3 days of not hearing from the repair company that had been assigned to the repair, I called and the secretary said she hadn't even opened the request up yet. We scheduled the service for two days later with no guarantee of arrival time. I took the day off of work, only to have her call midday to say they could now not fix this until Monday due to parts. Keep in mind they had never seen the appliance and had no idea what parts they even needed. I call back to Old Republic and they then assign someone else. After waiting another day and a wasted vacation day, I talked to them and they can come out in a few weeks.I call back and get a third person assigned who cannot come out anytime soon. At that point they were out of options in the Tampa area. After multiple calls and speaking with a supervisor, I was told to find my own repair person and they would do an "out of network" for the service call but I would have to get it authorized in advance. I called Old Republic for the authorization, was immediately transferred to the department that handles this. I have now been on hold for 56 minutes and it is saying I have a 23-minute wait, which I find interesting since it told me 56 minutes ago that I had a 21-minute wait. They give you the option to "call" you back but I don't believe for a minute that will happen.
Our policy was purchased by the sellers of our home. Unfortunately, shortly after we moved into our new home, we had some issues. Some were successfully resolved in a good manner. Others, were quite the challenge. We discovered that the service companies are supposed to file a report within 48 hours regarding the service needs. However, there is no internal mechanism that alerts the company when the reports aren't filed time. We had one service company that came out and then, disappeared. I had to wait three weeks while they made continued attempts to reach him (after I notified them that he was not reachable) and then, they finally reassigned someone else for the service call.We've had substantial issues with both of the air conditioning units. Before it was finally resolved, we used 4 different servicing companies. These companies never had the same person and sometimes, the technician indicated it was their first day with this company because of turnover. The units had most of the internal parts replaced at least once. I'm sure some were done twice. Our air conditioning was out for 3 months starting in August. As my sweetie has MS, this was not acceptable. Calls didn't help and we were just given one story after another. There are no set of circumstances where I would utilize this warranty company again.
We had an AC guy come out that the inspector recommended for our new home. He said he needed to some repairs and would come back. The cost would be about $350.00. We called OR to use our home warranty instead for the first time. First company cancelled after 5 days of no AC so we had to wait another day for a second company. When the guy shuffled in he said the only problem was it needed more Freon. I was like, "That doesn't seem normal, I usually don't have to add Freon to my AC unit." His response was basically, ..."Oh, well. That will be $100.00." And you pay just to get them to leave. Where does the Freon go???
The compressor on our AC went out. Initially they said they would cover the claim but called back to say the manufacturer has a lifetime warranty on the compressor, so they would not cover it. The problem is, the manufacturer only covers the part - no labor, Freon or replacement vent required for repair. They said they won't cover any of that since it's related to the compressor, even if the manufacturer won't cover it. So I paid $595 for the plan, with a $100 service call fee to end up paying $900 out of pocket in repair labor and expenses. BEWARE if any of your covered appliances have a manufacturer's warranty on any part, and this part fails, you are stuck paying the entire repair bill yourself. Manufacturer's "warranty" is not always synonymous with "free repair." You are stuck paying labor and any related parts that need to be replaced in the process. Old Republic Home Protection will do NOTHING to help you. It's a loophole that most people are not aware of, and you won't find this out until the unit fails. They won't help you contact the manufacturer and order the part either. You are on your own. Terrible company and you are better off putting that money in the bank each year and saving it for repairs yourself.
This company is a joke. Purchased home a few months ago. A/C went out and they refuse to cover. Saying animal urine ruined the unit and it's a pre existing condition. I don't have any pets. Scam scam scam.
This company sells a home warranty with vaguely worded coverage. Their home warranty plan lists that they will cover a refrigerator but they fail to distinguish between the many different types of refrigerators. Their competition is very specific in listing the different types of units including all designs and specifically covering all types as long as they are located in the kitchen. Old Republic and their competition specifically exclude "additional units" that are not in the kitchen. They are refusing coverage for my freezer because it's designed as 2 separate units but they will pay to replace an entire unit based on a broken freezer IF it is attached to the refrigerator even if the function of the refrigerator is not degraded. The fact that they did not distinguish between the multiple types of refrigerators should mean that my unit is covered simply because they cover all other units that are not distinguished in their plan. Their customer service manager, Pam, hung up the phone on me today then they blocked me from being able to communicate with them on Facebook because I posted my question publicly. This was only done after they hung up on me for asking a question directly related to the reasoning they listed for denying my claim. All of this occurred after they attempted to deny my claim for a bogus reason that the internal thermal shell was not covered. It took me calling the manufacturer to find out that the internal thermal shell was simply the plastic inside the unit. That is not broken. My freezer won't freeze and that is supposed to be the reason that people purchase these plans. I don't believe that Old Republic is acting in good faith and I believe that the intent and spirit of their plan never meant to exclude my freezer. I read the plan as excluding "additional" refrigerator or freezer and that makes sense. But this is not an additional unit. It's my only freezer and it's in my kitchen.
July 19, 2017We purchased a warranty policy with the purchase of a home. After 30 days issues began to arise. We had trouble with the dishwasher, water softener and swimming pool. The company did send someone to repair the dishwasher, but after two services calls was unable to repair the unit. The unit needs to be replaced and the company will not provide a settlement for replacement and only wants to continue making repairs which are clearly unproductive. The water softener is not functioning and the swimming pool actuator for the filter system is in need of repair. The company claims neither of these are covered, although it is clearly stated in the policy that they are. I would not recommend purchasing a warranty policy from this company, they do not stand behind their product.
Three months after I moved into my home, my refrigerator, which was less than 5 years old, stopped working. They sent a company out. The fan was replaced. It began working again. Okay. $100 out for the service, but fine. Five months later, the fridge stopped working again. Over the course of two weeks, two different techs replaced the motherboard, which didn't work, then broke the seal system to find that there was no refrigerant, put more in and resealed the fridge. Finally, this started it working again. For a week and a half. Between the deductibles, replacing food, and work that had to be done to get the fridge accessible, I was out about $600. At this point, they sent out the previous tech, who looked at it and was like, "Well, the refrigerant is gone again, which has caused the compressor to die." Since the tech told them the refrigerant leak was unfixable, they finally agreed to replace it. I had by now rented a refrigerator, so that I wouldn't have to live without one for another two weeks or more. That and replacing food again brought me up to about $850.They offered to give me the latest model of what I had--which, no thanks, it's clearly a crap fridge--or cash me out for "the remainder allowed on the fridge”. From this, I get that basically, they subtract what they spent trying to fix the fridge--despite me repeatedly trying to get them to just replace it as there was clearly something very wrong--from the sum total of replacing it. I took the cash out offer. After they'd confirmed all my information, they called me to say that they had made a mistake and that the cash offer was actually $70 less than what they'd told me. Since I had accepted their offer, I informed them that this was a breach of contract, but that I also knew that without hiring an attorney and spending a bunch of money, I wasn't going to get them to behave as they should.The contact person grudgingly stated that they would look into getting the $70 paid on "goodwill" since "it was only $70”. And sure, it is. But I will have spent about $1000 on this situation since it started. Roughly about $600 of which was completely avoidable, so the $70 kind of matters to me. Basically ** customer service. They do not care about you, and good luck getting any actual value out of the warranty.
They would not find anyone to repair my LG refrigerator. Said that no one was in their system to repair in my area so I would have to do it and they would reimburse me for the expense. I wanted to help ORHP to save money and be as helpful as possible by getting LG warranty to pay as much as possible, if possible. I went through LG and finally got it repaired after 6 weeks. LG warranty only paid for parts which I had to pay just under 1K for labor. When I went to get reimbursed from ORHP they refused and told me that since the LG was cover under warranty that they did not have to reimburse me. They knew this all along and had plenty of opportunities to reveal this information. This was their plan from the start and a complete cover up. I could have just hired someone to fix it regardless of the cost and stuck it to them. I felt that was not the right thing to do. Unfortunately, ORHP is not honest, forthcoming and does not care about doing the right thing. If you have ORHP or considering them, then you should know this beforehand and now consider yourself, forewarned.
I bought a home warranty (Platinum Policy, their best) from this company when I bought my house. Two months later, I called them to replace a valve. Two teenagers showed up at my house and told me they can't do the job and left. After many many calls to the plumbing company who is in bed with Old Republic (Lakeview Plumbing), I was not getting anywhere. Then I started calling Old Republic. I was put on hold for almost an hour, then hung up on. After many experiences like this, I was told that they will not cover the job and hung up on me. STAY AWAY FROM THIS COMPANY. THEY TAKE YOUR MONEY, GIVE YOU THE BIGGEST RUN AROUND AND DO NOT HONOR THEIR CONTRACT. If they would allow me to give less than one star, I would. I may be out $700, but I am all over the internet telling people about my experience. I think it has cost them more than that in business.
This company has the worst customer service. Our Ac went out and it is near 100 degrees here. They never could schedule a technician. Apparently they subcontract all their tickets and have no actual technician that work for them. They could not come till 4 days later. UNACCEPTABLE! I have a baby and they had no compassion about the hot temperature for her. Their exact words, "Get a fan". Who says that to a customer? You pay for this contact and get NOTHING. Needless to say I had to schedule my own service company and now they refuse to pay for it. Not sure how this company is still in business after all the reviews I have read!
Bought this plan at closing on my home in March 2017. Was told plan covers listed appliances with $100 deductible at closing and policy was received some time later in the mail. Returned to Florida October 11. Garage door opener was not operating correctly. Opened but would not shut unless wall button was held. Called Old Republic at 1 800 972 5985 and explained situation. They said it was covered, but I would have to pay $100 to their contractor when he came to fix the opener. I asked if the $100 is all I would be required to pay to fix my door opener. They said yes. They had me contact A-1 Door Repair Services, Inc at 888 371 4300. To arrange the repair. They arrived in an unmarked vehicle and spent 10 minutes looking at the opener, then told me the circuit board was shorted out in one place, but he didn't have the parts to fix it with him and they would have to see if they could get the part. Then he asked me to pay the $100. Before I paid I asked again, "Is this my total cost to get this fixed?" He said, "Yes." I said, "What if you can't get the part?" He said, "Then we will replace it." I said okay and paid with my credit card. (My brother witnessed both conversations when I asked about the $100 deductible.) The A-1 guy said his office would contact me the next morning to let me know how it will be fixed or replaced. No one called. So, I called them. I was told it would not be fixed because Old Republic denied the claim. I demanded my $100 back. They said, they didn't get the money, it went to Old Republic. I called them and they refused to fix the opener, because they said the door was out of balance and the failure was caused by a surge. I asked what that had to do with denying the claim. They said surges are not covered and referred me to some fine print in the policy. I said, "Then I want my $100 back so I can get it fixed." They said it's not refundable because it's a service fee. I asked to speak with a supervisor, and she refused to let me speak to one, saying I had to file a written complaint. I said, "Both your representative and the A-1 contractor told me all I would have to pay to get my opener fixed was the $100, and now you are not fixing it and charging me $100 to tell me it's broken." She said, "We don't have to refund your money because it says in your policy, you must pay the "service charge" whether or not we fix the problem." She pointed me to more fine print. That was the first time I ever knew that was a part of the contract. I asked for my $100 back and to cancel my policy and refund my money, because they are not paying claims. I asked, "What qualifications A-1 had to prove their analysis of the problem." She said, "They wrote it on their ticket." I said, "I would have my attorney contact them and file a complaint with the Florida Attorney General." She told me how to file my written complaint. And still refused to let me speak to a supervisor. I told her, "I can't wait for all this written correspondence to get my door fixed." She said, "Have a nice day."
New house purchase came with this "wonderful" warranty. What a joke. The AC quit after a month. Called to schedule a tech to look at it. Being in the height of summer it took 5 days to get the visit. Tech finds a leak but can't fix it right then because he has to wait for authorization. Well that took 5 more days and then only after I agree to pay $119 more for a "flush". It's a scam so far, with every service call requiring a $65 service fee. That's how they get you, forcing the payment of "extras" not covered to make up for the low entry cost of the plan.
I have spent the last 24 hours making no less than 15 calls to ORHP to get a service call to fix the power that went out in half my home yesterday. I was disconnected from sitting on hold 8x, today I have Sat on hold for 3 hours between 3 phone calls and I still do not have an appt. I placed an order online and that person has indicated they can't come out that ORHP just assigns calls to them and doesn't check to see if they can come out. So after all that, I sit here 24 hours later without electric and no appt. Did I mention that next week is my renewal and they want $750 bucks to renew! I am sitting on hold right now at 62 minutes and it just said my hold time would be 45 minutes. These people don't care to even try to answer the phone.
My husband and I purchased this home and home warranty Jan. 2017 as recommended by my agent for premier protection. As it turns out when the weather warmed up and we needed AC it wouldn't put out cold air. Been going back and forth since May 31st. It is now July 5th and still no air conditioning here and in Oklahoma where the weather is hot and muggy. I am not satisfied with the multiple calls I have had to make, the multiple people I have had to deal with, up to the Assistant of the Executive Director. They finally got out on June 29th with a supposedly new compressor and it was defective. I get different stories from the technician and Old Republic Home Protection Company, Inc. on who's not doing their job. The technician told me putting in a new compressor, I will be lucky if it last 24 hrs. to 2 months because the AC is over 15 yrs. old. He said we need a new AC but Old Republic just will keep repairing it as cheap as possible until the warranty runs out. This is the most incompetent company I have had to deal with. Each person gives you a different story. I am disgusted! Had to buy fans and now finally purchased a $550 air conditioner to use in the home due to the extreme heat. Is ridiculous when I paid to have this warranty. I am more than out of patience with this company. They have lied to me multiple times and make excuses for why the work isn't done. I have had over 90 degree temperatures in my home. The majority of the time with the ceiling and floor fans going and windows and doors open. I am going in circles. Even my real estate agent contacted them and we have still no air conditioning. I have the name, dates, times, and results of every call I have made documented.
AC went out day we moved in. They did not cover the expense. It is so frustrating when you pay all that money for insurance, your AC goes out, and they find a reason not to cover the cost. No excuses. Worthless company. If your realtor is using this company find another realtor. You're paying for nothing.
This company is a complete scam. We have been a loyal customer since 2004 and the service was great until it started going downhill over the last 5 years. They contract sub-par and the least experienced plumbers, technicians in order to pay the lowest rate. We have paid for at least 3 visits (one has to pay a $60 service visit fee each time) where the technician or plumber couldn't even fix the issue. We wasted valuable time and had to "live" with the issue until they could send someone else out who still could not fix it. The most recent time this happened, we refused to pay the $60 fee - the plumber came out, obviously didn't have the right sized snake and so came up with this crazy idea that he needed to get another connector product to solve the issue, wasted 2 hours of our time as he tried to "fix" it only to lead to more water overflow. Then he had to undo what he had installed, tried to charge us for the product that did NOT fix it and then wanted us to pay the $60 fee. We said "NO WAY, send someone who can fix it and we'll pay the fee." He leaves sheepishly (we actually felt a little badly for him b/c we BLAME OLD REPUBLIC for being such cheapskates and not hiring experienced technicians!) knowing he just wasted 2+ hours of our time and did not fix the issue and then we call Old Republic who states they can't send anyone out for a little while but "Oh by the way, they want their $60.00". My 70 year old father arrives the next day with the right sized snake and fixes our plumbing issue in 45 minutes. My 70 year old father helped us fix what Old Republic could not do. I then spend time talking and sending correspondence to Old Republic explaining why we do not feel it's right we owe them the $60 fee. They do not want to listen and start threatening to have a creditor chase us. Then we get a bill for $85 which includes an upcharge for the $60.00 fee. Because Old Republic obviously won't listen to us - we pay the $85.00 fee, we do not renew when our policy comes up for renewal and now feel cheated by a company who obviously has no morals - especially in looking at their other reviews both on Consumer Affairs and on Yelp. Old Republic Home Warranty/Protection is an awful company with absolutely no customer service and does not have the ability to fix most things you are paying them for coverage to fix. I would give them ZERO stars if I could.
Would rate them zero stars if possible. They are the most expensive home warranty service. They claim they are more expensive due to superior service. This could not be further from the truth. Within one month of purchasing our home the air conditioner broke, leaked and caused drywall damage. After waiting 3 days in 100+ temp with no air conditioning for the service rep to show up, Old Republic refused to provide any warranty service. They said that the air conditioning unit was one quarter inch off from being level and if the unit is not perfectly level, it's not covered. I left a message for the manager at Old Republic and of course never received a callback. This is the most ridiculous excuse for denying coverage. The seller even paid more for the warranty for the a/c coverage. We had to pay for all repairs and I'm still leaving messages for the manager weeks later and not one returned call. Our washer broke today with a full load of wet laundry and completely full of water. They told me it would be 7 days before a service person would even call to schedule the appointment! The machine will be ruined if it sits for 7 days full of water. The rep, Carol **, was extremely rude when I told her that was not reasonable and we needed timely service. I asked to speak with a manager and was once again transferred to voicemail. I doubt they even have managers there. Probably just voicemail boxes that no one listens too. Save your money and all the headaches of dealing with this company. You may as well negotiate a reduction in the purchase price instead of asking the seller to pay for this warranty. They will not even return calls let alone provide service.
I had a leak in my shower/tub. A plumber was called out, but they were only allowed to use a cheap generic replacement faucet that was not compatible with the existing tile access holes in my shower. They gave to option to give a cashout, but the amount they gave was only $200. I took the cash, but then the plumber charged his own rate (not the pre-negotiated rate). So I was stuck with a bill for over $1200 from the plumber and the drywall repair that needed to be completed after. I never even had the chance to shop around for the best price. This entire process took about 2 months, and many many frustrated phone calls and emails. I was too upset to pay the $60 initial visit fee so they sent me to collections! My tenants almost sent me to court for this process taking so long. Please, or please... I warn you... never do business with this company. They are a bunch of crooks unfortunately.
My 67 year old mother and her dog have been without air conditioning for 7 days. The part was ordered and has been received by the repair company since Tuesday but company is not able to install until next week which will mean 14 DAYS WITHOUT AIR CONDITIONING IN LAS VEGAS WITH AIR AND THE OUTSIDE TEMP IS 11O DEGREES. This is absolutely unheard of... I feel a lawsuit brewing as I am sure several personal injury attorneys would love to take this case. Never will I recommend this company to anyone... If anyone out there can help, please call!
5 days ago, I called and told them there is issue on Water Heater. Now, it is out of use. 24 hours service but as per them this is not urgent issue. Also even they do not know service fee for this situation. I'm not saying they are bad, I'm saying all those reviews are truth... Simply their business understanding someone will come your home, messed it up or not resolved. They will not listen up you. Then you will find one other company and fix this out.
I contacted Old Republic Home Protection on May 17th because my AC was not cooling down to the temperature on the thermostat. The company they sent showed up in a beat up van and not clear markings of any business. The gentleman barely spoke English and had no company ID or even a shirt. He "inspected" the unit, which he deemed was working perfect. June 18 my AC is completely frozen inside and outside. They send the same co back (which prevented me from paying another 100.00 trade fee) and the technician walked in and asked me what the problem was. I told him my AC wasn't working and he stated it's because it isn't turned on. I couldn't believe that he even had a clue about anything AC related. I then showed him my 20 pictures that I had taken and magically he knew what was wrong. I needed a new AC (the one I had was original and 25 years old). He waited 2 days before he even told the warranty company what was wrong. Then it took 3-5 business days to get it sent to his company. I called Old Home Republic who couldn't tell me the status of the unit until it had been 5 days (their policy). I then asked how long does a company have to report an issue they found with the homes? I was told 24 hours, 48 hours and then 72 hours which means they don't know. The outside unit was installed on 6/28/17 and once they tried to hook it up to the air handler it started smoking. At this point I need a new air handler which will take 2 weeks for the company to do and cost me over 600.00 or I can have the coils replaced and pay over 400.00. The company Air Lingus then decided to use my garden pavers to prop up the unit outside (I have pictures). They also leave trash scattered around the new AC unit. I've been on the phone with Old Republic for 52 minutes and counting right now. Don't waste your money with this home warranty company. I'm going on almost 3 weeks of no AC in the middle of summer. They could care less and I would really like to see Air Lingus, VA license and insurance.
This company is denying my claim of a service request I submitted for my AC unit. On May 2, 2017 I put an offer on a house. The inspection report was completed May 5, 2017 which stated AC unit is in good working order, however request it be serviced due to condensation dripping. On May 31, 2017, the seller of the house had an HVAC contractor come to service the AC unit, which he did and noted on the receipt 'AC unit in good working order'. I closed on the house June 7, 2017. Between June 7 - June 17, I was in the house daily - painting, cleaning, etc. getting ready to move in. While in the house during this time, I definitely had the AC running and it was working fine. I moved in the house June 17, 2017. On June 19, 2017 the upstairs AC would not come on at all. I called Old Republic the next day to put in a service request. They have told me repeatedly that my claim is denied because I stated that the AC was never working. This COMPLETELY FALSE. I would have never said that because it simply was not true. I asked Old Republic to provide this documentation of me verbally saying this, which they could not. I provided the Inspection Report Receipt AND the servicing contractor's receipt, which both note the AC to be IN GOOD WORKING ORDER. Old Republic has continued to deny the service order and WILL NOT fix or service the AC in any way. This company is WORTHLESS!!!!
DO NOT use this company! They sent a technician to my home to stop water coming out from the air handler (most likely condensation from the tube). The technician wanted to demolish my brand new bathroom to gain access to the drain to see if the clog in the condensation tube was there. He tried to blow out the line with air compressor and since that didn't work. The demo of my bathroom was his fix... Instead of opening up the sheetrock on the other side of the wall. I had to contact someone else who was not covered by the plan but ORHP said I should have them submit a proposal and they would check to see what was covered... BUT if they found out that it was something that is covered by the original manufacturer they would pay nothing.I bought this home recently. How am I about to track down the original installer and find out what was covered. The Unit is on the roof of my third floor condo and the air handler naturally inside my unit. Since the original tech couldn't fix it I still needed to pay for the service call $75 for nothing! This should be a very simple fix. DO NOT USE THIS COMPANY.
Our water heater stopped working so we called. They came out 3 days later. Yes a family of 4 had to take cold showers for 3 days. The tech said the water heater is old and should be replaced. He said I can reset it to see if it will stay lit and showed me how to do it in case it keeps going off. When he called Old Republic they told him reset it and leave, don't replace it. The tech said I should at least replace the pilot mechanism. They said, "No. If the pilot came on you're done." $75.00 down the tubes. It has been tripping twice a day and I called. Not happy with their response. I’m still waiting for a call back from the tech.
We've been dealing with Old Republic for over a month on getting leaks in our pool fixed. They originally tried to send an HVAC company out to inspect the pool, but we explained that was incorrect. Once inspected the pool company confirmed three leaks. Old Republic won't cover any of them and it took a month for them to figure this out! I could have just had the pool fixed and not had $900 in water bills in this same time frame. They will try to get out of paying for anything. They stink and just want your money. Run for the hills and get another insurance company with some integrity, if that is even possible.
After paying $100 fee for water heater leak Surprise it's an additional $280 for permits codes etc. or they will give us $400 toward a new heater that will take TWO WEEKS! Any water damage in the two weeks is not their problem. They also send repair people who work from home with wife answering the phone! They hung up on me!!!
Realtor paid for this Home protection plan as a housewarming gift when we purchased the home in June. She purchased their best plan which included A/C repair. Old Republic doesn't seem to have contractors that care. Called to have a leak in my shower valve fixed. Contractor turned the valve on full blast and flooded the wall. Then turned it on a second time. Told me that I had to remove the shower tile before he could work on it. The shower tile is part of about 100 sq/ft of bathroom tile.A second contractor was supposed to come out and look at the problem. No show, no call. Got an ok to hire my own plumber. Was charged $833 which is thousands less than removing tile. ORHP charged me the $75 deductible and sent me $145. My second call was for my refrigerator which shut down. They sent a service order to Scott's Appliance repair in Salinas CA (don't use) who couldn't come out for 2 weeks. Called ORHP and they reassigned the job to Alpha Appliance Repair in Salinas (I do recommend) who came out the same day. Ordered parts and fixed the problem when the parts arrived.Now my Dacor stove vent fan has stopped working so I called ORHP. They assigned the job to Scott's Appliance Repair so I asked then to reassign the job to another contractor. They said dispatch would have to reassign the job and they would call me. No Call back so I called them at the end of the day. No reassignment. I called Scott's to ask when they would be able to give me an appointment. Not for 10 days. I told them I saw smoke and was afraid I would have a fire. The lady said "Oh I just had a cancellation on the call before so we can come out on Thur. (in 2 days) and we will call you to let you know if it will be morning or afternoon." It's Thursday with no call from Scott's as to what time they will be here. Scott's did not answer the phone and the Voicemail box is full. Stuck at home all day instead of half a day. Hope they show up. Note: Would have used Alpha Appliance Repair but they are not qualified to work on the Dacor stove. Tip: If you purchase ORHP, they only cover items that were working and then broke down. Items are not covered if they were not working when you purchased the home.
DO NOT USE!!!!!! EVER!! If you are purchasing a home and any party advises you to get a home warranty from them, or if the seller is paying for a warranty from them, MAKE SURE TO HAVE IT CHANGED IN THE CONTRACT!! This company has given me the run around with my claim, hung up on me after transferring me 4 times, and given conflicting information. Half of the time when you call they do not identify themselves and if they do identify them selves, they put you on hold to speak with a mysterious, un-named "manager" or "supervisor". So that when you inevitably call back again no one knows you you already spoke with.