American Home Shield (AHS) Reviews (2018)

American Home Shield (AHS)

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American Home Shield is one of the most popular home warranty available with high ratings from customers. Some of the positive features that AHS offers that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, these are generally exacerbated by outside influences like a cold snap. It is always good to be prepared with alternatives in case of slight delays.

Home Warranty Scores

Overall Score: 9.8/10

Customer Satisfaction: 9.7/10

Prompt Service: 9.8/10

Repair / Replace Quality: 9.8/10

Premium: $299-$550+

Deductible: $75-$125

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Company Details

American Home Shield is one of the largest home warranty companies in the United States. With its large customer base, it has maintained a high level of service through expansion into 49 states across the US. Below, find the full company details:

American Home Shield
HeadquartersMemphis, TN
# of States Served49 States + DC
BBB RatingB
Technicians45,000+
Employees1,600
Customers~1.4 Million
Home Warranty SubsidiariesLandmark, OneGuard, HSA Home Warranty

Product Details

Excluding its subsidiaries, American Home Shield has a variety of home warranty products available to both home owners and property managers. The ability for AHS to have a variety of product lines for multiple rates and coverage options is a big differentiator for customers. However, its deductible amounts still are some of the highest in the industry. Here are the current products available:

PlanCoverage Items
Appliances
  • All major appliances
  • Garage Door Opener
  • Trash Compactor
  • Free-standing Ice Makers
Systems
  • AC
  • Heating
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing
  • Water Heaters
  • Garbage Disposal & More
ComboAll Appliances & Systems Listed Above
Build Your OwnSelect From Their List of Systems & Appliances

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Exclusions:

  • Insufficient maintenance
  • Rust, corrosion, or sediment
  • Improper installations, repairs, or modifications
  • Undetectable pre-existing conditions

Ease of Making Claims

Overall, customers say that claims are easy to get assigned and work completed. Some of the highlights of AHS claim center include doing over 2.5 million requests per year, which is much larger than other home warranty companies.

Positives

  • Online claim portal
  • Designated phone support
  • Live chat

Negatives

  • Occasional complaints about phone support speed

Repairs & Replacements

Overall, people are happy with the service that they receive when it comes to technicians making repairs and replacements. AHS is known for being fair and operating in their contractual obligations overall. There are a few one-off complaints regarding repair speed (especially when weather is concerned). If this is a potential issue for you (such as you live in a cold environment), you may want to invest in a back-up (such as extra space heaters in case of heating issues)?

Realtor Tools & Plans

AHS has realtor-specific plans that are good for those that are buying or selling homes. These are ideal for those that may have multiple properties, are home sellers, or are home buyers. Additionally, they have realtor marketing automation tools, making it simple to add clients to plans. Finally, they have a full real estate MyAccount PRO portal that allows real estate agents to completely manage the home warranties for homes under their care. Here are the plan offerings:

PlanCoverage Items
Shield Essential℠
  • All major appliances
  • Garage Door Opener
  • Trash Compactor
  • Free-standing Ice Makers
ShieldPlus℠
  • ShieldEssential℠
  • AC
  • Heating
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing
  • Water Heaters
  • Garbage Disposal & More
ShieldComplete℠All Appliances & Systems Listed Above & More

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AHS vs. Other Top Home Warranties

AHS vs. First American Home Warranty

AHS and First American Home Warranty have comparable pricing structures and pricing options. AHS has more options on the higher end of the coverage. There are some complaints from First American Home Warranty that the deductible is charged in any case of contact, whereas AHS is more lenient in terms of its communications.

AHS vs. Old Republic Home Warranty

AHS has a lot going for it over Old Republic. Old Republic does not have as much web usability benefits as AHS has, though there is a promise for a new website soon. Overall, AHS has better scores from customers when it comes to repair services as there are some that have had issues with Old Republics contractor network.

AHS vs. Choice Home Warranty

AHS and Choice Home Warranty are both competitive products in terms of the benefits that they provide customers. Choice Home Warranty has some more negative feedback from customers around coverage issues so make sure to carefully read your contract before getting into the business.

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I’ve used AHS for a couple of times

I’ve used AHS for a couple of times and every time, it’s been a good experience. They fixed my refrigerator a couple of times and the third time, they replaced it, so I was happy with that. When my garbage disposal went out, I called it in. I didn’t know my number so they found it for me. Everything was good. The repairman was on time. I’m an on-time kind of nut, and when you tell me you’re going to be here at a certain time, I expect it. Everybody’s not like that, but he was. I’ve told my sister about AHS and my son just bought a house and I told him he should get it. I’m trying to talk to my mom into getting it, but she’s old school. AHS is good at their work and if it’s in the policy, they will fix it. If they can’t, they will replace it. They don’t make up excuses and whine about it, they go right ahead and do it which I really appreciate. And it doesn’t take them all day if you call them, either the next two days, they’re there.

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Browse Reviews From These Home Warranty Companies

Choice Home Warranty
9.6/10

Choice Home Warranty

Landmark Home Warranty
9.3/10

Landmark Home Warranty

First American Home Warranty
8.9/10

First American Home Warranty

2-10 Home Warranty
8.7/10

2-10 Home Warranty

Home Warranty of America (HWA)
8.7/10

Home Warranty of America (HWA)

HSA Home Warranty
8.4/10

HSA Home Warranty

Fidelity Home Warranty
7.7/10

Fidelity Home Warranty

HMS National Home Warranty
7/10

HMS National Home Warranty

Old Republic Home Warranty
6.8/10

Old Republic Home Warranty

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