American Home Shield is one of the most popular home warranty available with high ratings from customers. Some of the positive features that AHS offers that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, these are generally exacerbated by outside influences like a cold snap. It is always good to be prepared with alternatives in case of slight delays.
Home Warranty Scores
Overall Score: 9.8/10
Customer Satisfaction: 9.7/10
Prompt Service: 9.8/10
Repair / Replace Quality: 9.8/10
Premium: $299-$550+
Deductible: $75-$125
Company Details
American Home Shield is one of the largest home warranty companies in the United States. With its large customer base, it has maintained a high level of service through expansion into 49 states across the US. Below, find the full company details:
| American Home Shield | |
|---|---|
| Headquarters | Memphis, TN |
| # of States Served | 49 States + DC |
| BBB Rating | B |
| Technicians | 45,000+ |
| Employees | 1,600 |
| Customers | ~1.4 Million |
| Home Warranty Subsidiaries | Landmark, OneGuard, HSA Home Warranty |
Product Details
Excluding its subsidiaries, American Home Shield has a variety of home warranty products available to both home owners and property managers. The ability for AHS to have a variety of product lines for multiple rates and coverage options is a big differentiator for customers. However, its deductible amounts still are some of the highest in the industry. Here are the current products available:
| Plan | Coverage Items |
|---|---|
| Appliances |
|
| Systems |
|
| Combo | All Appliances & Systems Listed Above |
| Build Your Own | Select From Their List of Systems & Appliances |
Exclusions:
- Insufficient maintenance
- Rust, corrosion, or sediment
- Improper installations, repairs, or modifications
- Undetectable pre-existing conditions
Ease of Making Claims
Overall, customers say that claims are easy to get assigned and work completed. Some of the highlights of AHS claim center include doing over 2.5 million requests per year, which is much larger than other home warranty companies.
Positives
- Online claim portal
- Designated phone support
- Live chat
Negatives
- Occasional complaints about phone support speed
Repairs & Replacements
Overall, people are happy with the service that they receive when it comes to technicians making repairs and replacements. AHS is known for being fair and operating in their contractual obligations overall. There are a few one-off complaints regarding repair speed (especially when weather is concerned). If this is a potential issue for you (such as you live in a cold environment), you may want to invest in a back-up (such as extra space heaters in case of heating issues)?
Realtor Tools & Plans
AHS has realtor-specific plans that are good for those that are buying or selling homes. These are ideal for those that may have multiple properties, are home sellers, or are home buyers. Additionally, they have realtor marketing automation tools, making it simple to add clients to plans. Finally, they have a full real estate MyAccount PRO portal that allows real estate agents to completely manage the home warranties for homes under their care. Here are the plan offerings:
| Plan | Coverage Items |
|---|---|
| Shield Essential℠ |
|
| ShieldPlus℠ |
|
| ShieldComplete℠ | All Appliances & Systems Listed Above & More |
AHS vs. Other Top Home Warranties
AHS vs. First American Home Warranty
AHS and First American Home Warranty have comparable pricing structures and pricing options. AHS has more options on the higher end of the coverage. There are some complaints from First American Home Warranty that the deductible is charged in any case of contact, whereas AHS is more lenient in terms of its communications.
AHS vs. Old Republic Home Warranty
AHS has a lot going for it over Old Republic. Old Republic does not have as much web usability benefits as AHS has, though there is a promise for a new website soon. Overall, AHS has better scores from customers when it comes to repair services as there are some that have had issues with Old Republics contractor network.
AHS vs. Choice Home Warranty
AHS and Choice Home Warranty are both competitive products in terms of the benefits that they provide customers. Choice Home Warranty has some more negative feedback from customers around coverage issues so make sure to carefully read your contract before getting into the business.