American Home Shield Reviews (2018)

American Home Shield®

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American Home Shield is one of the most popular home warranties available with high ratings from customers. Some of the positive features that American Home Shield offer that customers love are the online claim portal, the general promptness of services, and the overall generous coverage terms versus competitors. Although there have been some one-off complaints about service delays and phone hold times, frustrations are mostly due to outside influences (for example: cold weather that American Home Shield can't control).

Home Warranty Scores

Overall Score: 9.8/10

Customer Satisfaction: 9.7/10

Prompt Service: 9.8/10

Repair / Replace Quality: 9.8/10

Price Range: $299-$550+

Trade Service Call Fee: $75, $100, or $125

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Company Details

American Home Shield is the largest home warranty company in the United States. With its large customer base, it has maintained a high level of service through expansion into 49 states across the US. Below, find the full company details:

American Home Shield
HeadquartersMemphis, TN
# of States Served49 States + DC
BBB RatingB
Network of Contractors14,000+
Customers1.7 Million+
Home Warranty SubsidiariesLandmark, OneGuard, HSA Home Warranty

Product Details

Excluding its subsidiaries, American Home Shield has a variety of home warranty products available to both home owners and property managers. American Home Shield's variety of plan options with multiple rates to choose from and fully customizable 'Build Your Own' plan are big differentiators they have over the competition. Here are the current products available:

PlanCoverage Items
  • Refrigerator
  • Range/Oven/Cooktop
  • Clothes Washer
  • Clothes Dryer
  • Dishwasher
  • Built-in Microwave Oven
  • Built-in Food Centers
  • Garage Door Opener
  • Trash Compactor
  • Free-standing Ice Makers
  • A/C with Ductwork
  • Heating with Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing (incl. stoppages)
  • Water Heaters
  • Garbage Disposal
  • Instant H/C Water Dispensers
  • Central Vacuums
ComboAll Appliances & Systems Listed Above
Build Your OwnSelect 10 From Their List of 21 Systems & Appliances

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Coverage Won't Be Denied For:

  • Insufficient maintenance
  • Rust, corrosion, or sediment
  • Improper installations, repairs, or modifications
  • Undetectable pre-existing conditions
  • Age of appliance or system

Ease of Making Claims

Overall, customers say that claims are easy to get assigned and work completed. Some of the highlights of American Home Shield claim center include doing over 3.9 million requests in 2017, which is much larger than other home warranty companies.


  • Online claim portal
  • Designated phone support
  • Live chat


  • Occasional complaints about phone support speed

Repairs & Replacements

Overall, people are happy with the service that they receive when it comes to technicians making repairs and replacements. American Home Shield is known for being fair and operating in their contractual obligations overall. There are a few one-off complaints regarding repair speed (especially when weather is concerned). If this is a potential issue for you (such as you live in a cold environment), you may want to invest in a back-up (such as extra space heaters in case of heating issues).

Real Estate Tools & Plans

American Home Shield has plans specific to real estate professionals that are good for those that are buying or selling homes. These are ideal for those that may have multiple properties, are home sellers, or are home buyers. Additionally, they a wide array of tools for real estate professionals, making it simple to add clients to plans. Finally, they have a full real estate MyAccount PRO portal that allows real estate agents to completely manage the home warranties for homes under their care.

American Home Shield vs. Other Top Home Warranties

American Home Shield vs. First American Home Warranty

American Home Shield and First American Home Warranty have comparable pricing structures and pricing options. American Home Shield has more options on the higher end of the coverage. There are some complaints from First American Home Warranty that the deductible is charged in any case of contact, whereas American Home Shield is more lenient in terms of its communications.

American Home Shield vs. Old Republic Home Warranty

American Home Shield has a lot going for it over Old Republic. Old Republic does not have as much web usability benefits as American Home Shield has, though there is a promise for a new website soon. Overall, American Home Shield has better scores from customers when it comes to repair services as there are some that have had issues with Old Republics contractor network.

American Home Shield vs. Choice Home Warranty

American Home Shield and Choice Home Warranty are both competitive products in terms of the benefits that they provide customers. Choice Home Warranty has some more negative feedback from customers around coverage issues so make sure to carefully read your contract before getting into the business.

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I’ve used AHS for a couple of times

I’ve used AHS for a couple of times and every time, it’s been a good experience. They fixed my refrigerator a couple of times and the third time, they replaced it, so I was happy with that. When my garbage disposal went out, I called it in. I didn’t know my number so they found it for me. Everything was good. The repairman was on time. I’m an on-time kind of nut, and when you tell me you’re going to be here at a certain time, I expect it. Everybody’s not like that, but he was. I’ve told my sister about AHS and my son just bought a house and I told him he should get it. I’m trying to talk to my mom into getting it, but she’s old school. AHS is good at their work and if it’s in the policy, they will fix it. If they can’t, they will replace it. They don’t make up excuses and whine about it, they go right ahead and do it which I really appreciate. And it doesn’t take them all day if you call them, either the next two days, they’re there.

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